telephone
DESCRIPTION
PhraseologyTRANSCRIPT
Language function bank
Telephoni
ngAnswerin
(Name of the company) Good morning.(Name of the company) Can I help you?
InIroclucing
This is (name).(Name) speaking.This is (name) speaking.This is (name) from (name of the company).
Asking to speak to someone
I'd like to speak to (name / department), please. Can you put me through to (name / department)?Can / Could I speak to (name / department), please?
e Connecting the caller
Hold on a minute, I'll put you through.The line is engaged / busy. Do you want to hold? Will you hold or will you call back later?Could you hold on?
Offering to take a message
Can I take a message?Would you like to leave a message?
Asking to leave a message
Could I leave a message?Could you take a message?
0 Saying reason for callingI'm calling / phoning about...
Making an appointment
When could we meet?
When would be convenient / possible for you?
Would Monday suit you / be OK
for you?Yes, Monday would be fine.No, I'm afraid I'm busy then.
o ClosingNice talking to you.I'll check and let you know.Thanks for your help.Fine / Great / OK.Goodbye (then / for now). (Nome della ditta) Buon giorno. (Nome de//a ditta) Desidera?
Sono (nome della persona).
Sono (nome della persona). Sono (nome della persona). Sono (nome della persona) della (nome della ditta).
Vorrei parlare con (nome della persona / reparto), per favore. Mi puo passare (nome della persona / reparto)?Posso / Potrei parlare con (nome della persona / reparto), per favore?
Lin attimo prego. Glielo passo.La linea e occupata. Vuole attendere? Vuole attendere o chiama piu tardi? Potrebbe attendere?
Posso prendere un messaggio? Vuole lasciare un messaggio?
Potrei lasciare un messaggio? Potrebbe prendere un mess
aggio?
Telefono per...
Quando potremmo incontrarci? Quando le andrebbe bene? Lunedi le andrebbe bene?
Si, lunedi andrebbe bene.No, temo di essere impegnato.
E stato un piacere parlare con lei. Controllo e le faro sapere.
Grazie per l'aiuto.Bene.
Arrivederci (allora / per ora).
Complete these sentences with an appropriate word.
1 I think we really
need to meet.
When would be
...................for you?
2 Can you put me....................................Purchasing
Department, please?
3 The line is .........................................want to hold?
4 Could I ...............................................Ms Stradford, please?
5 ................................on a minute, I'll put you through
6 I'm...............................about our last order.
7 Swiftair Ltd. Can I ...................you?
8 Nice ..................................................you on Wednesday
at ten.
9 This is Don Brown....................
10 Mr Jefferson is in a meeting.
to the Sales Department. Would you like toa message?