Telemedicine: Is This the Future of Healthcare?

C P H C C C O N F E R E N C E

J E F F R E Y B E NA B I O, M D

D U ST I N H E LV E Y, M B A , D P T

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Virtual Care – Getting Closer to Patients

Entire Industries have transformed:

Large Companies simply disappeared:

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The Goal“I expect that by 2016, with the expanded use

of video, the number of virtual visits—including secure e-mail, telephone and video

encounters will surpass the number of in-person office visits for Kaiser in Northern

California.”

Robert Pearl, MD, TPMG CEO

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SOURCE: http://www.cnn.com/2014/10/13/tech/web/google-doctors-video-chat/index.html?hpt=hp_t4

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The Marketplace

The Market:Revenue Growth2013: $100 MILLION2018: $13.7 BILLION

Average Video Visits by Household2013: 2/YEAR2018: 6/YEAR (↑ 200%)

HTTP://WWW.FORBES.COM/SITES/CIOCENTRAL/2014/04/03/VIRTUAL-HEALTH-CARE-VISITS-WILL-REVOLUTIONIZE-THE-INDUSTRY-IF-WE-LET-IT/

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Voice of the Customer (VOC) Customers want…

–Immediate resolution of low-acuity needs–Same Day, 24x7 access–Convenient location

We need to provide…

– Virtual Visits

– E-visits & hotlines

– Telephone Appointment Visits

– Hybrid Exam Rooms (RAD)

– Virtual footprint (Clinic, Work, Retail)

HTTP://WWW.FASTCOMPANY-DIGITAL.COM/FASTCOMPANY/201410?PG=154#PG154

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Patient Centered – Health Everywhere

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Health Everywhere (Worksite) – 2014

Health Everywhere

Innovations in Care Delivery

Virtual Care Wireless MonitoringRetail

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Health Everywhere – Virtual Care

Teledermatology – Best Practice

– Regional Spread

KP Healthspot Station

– Over 470 patient visits

– 9.8/10 Satisfaction (MD & LVN)

Virtual Consultations

– Pediatrics Cardiology Pilot – Specialty Care

– Virtual Lactation – Vidyo

– Virtual Endocrinology

Virtual Acne Follow Up (Over 180 patients)

Wireless Glucometer Pilots

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Health Everywhere - Retail

Kaiser Permanente

Care Corner

KP Primary Care telehealth in a retail setting

Fast and convenient

Improve productivity for store employees seeking care

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Health Everywhere – Target Clinic Care Provided by KP

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Target Clinics – Powered by KP

Mobile Health Vehicle – San Diego

Central Hospital – 2017

Innovation – Beyond 2014

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Virtual Care – Getting Closer to Patients

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Innovation = Adaptation

"Your future success is not dependent on what you have done in the past or are doing now, but rather on how you

adapt what you are doing to a constantly changing environment,"

"Innovation in healthcare will happen. For you and your organization, that

innovation will be either disruptive or adaptive. It's your choice."