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Telemedicine Guide for Patients

The purpose of this document is to walk you through how to connect with your provider for your Telemedicine visit.

For more information and video training tutorials, please go to:

https://support.zoom.us/hc/en-us/categories/200101697

Invitation Once you are scheduled with a provider for a TeleMed visit, you will receive an email with your meeting

information from TeleHealth@raleighneurology.com

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Appointment Once it is time for your appointment with the provider, you have a couple of options:

1. use your phone with a downloaded app (this method is the most simple) *** it is highly

recommended you connect your smart phone to WiFi rather than using your cellular network

2. use your laptop computer with a built in camera and speakers (audio/video)

App instructions:

If you want to use Zoom via the app, prior to your meeting, go to the iTunes App store or Google Play store and

download ‘Zoom Cloud Meetings’

a. When time for your appointment, Click ‘join’ a meeting, enter your meeting ID. **Note: Please

type in your name into the name field so provider will recognize when you arrive

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b. Choose join WITH VIDEO and choose ‘Call using internet Audio’. If asked, please allow access to

microphone and video.

c. You will be placed in the virtual waiting room until the provider admits you into the virtual exam

room

d. If you cannot hear your provider when the video starts, check your audio settings to make sure

you are not on mute.

**When using the app, if the icons disappear, simply tap the screen and they will reappear. For a helpful video

on how to use zoom on a smart phone: https://www.youtube.com/watch?v=GEQLjLYhuJQ&feature=youtu.be

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Computer Instructions:

a. Your computer must have a camera.

b. Click the link provided in the secure portal message or email sent to you (you may have to copy

and paste this link into a browser)

** this software works best in Chrome; it may work in Internet Explorer but Chrome is highly

recommended

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c. You will then be prompted to type in your meeting password

d. You will be asked if you would like to join with video – choose ‘join with Video’

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e. You will then be placed in a virtual waiting room

f. Once the provider has joined the meeting, you will see a pop up asking how your audio will be

connected. Choose either computer audio or phone call. If you choose phone call, you need to

dial into the number provided. ** when prompted, please type in your name so the provider

will recognize when you arrive

If you hear an echo, you are most likely dialed into both the computer and the phone- if this happens, you can

mute your computer and just use your phone’s audio.

**Make sure your camera is enabled.

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g. Once your telemedicine appointment is completed, simply click ‘end meeting’ and close out of

your browser.

For more information, training or tutorials on the Zoom application:

https://support.zoom.us/hc/en-us/sections/201740096-Training