Initiative Name:

Week of the Initiative:

Telemarketing Initiative

Number of records being called

Purpose of call

Call results

Objective – to reactivate/to

purchase/to convert

Script

Successful calls Calls per hour

40 min available call time per hour, take note of the amount of time per call

Call outcomes 1.

2.

3.

4.

Answered Not AnsweredAnswering Machine Hung up

Message LeftIncorrect Details

KPI’s