telekom malaysia’s initiatives for person with … · 2016-10-27 · 1 ir. rozinah anas project...
TRANSCRIPT
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Ir. Rozinah Anas Project Director
Telekom Malaysia
TELEKOM MALAYSIA’S INITIATIVES FOR PERSON WITH DISABILITIES IN
MALAYSIA
19 October 2016
INNOVATIVE GOVERNANCE FOR SOCIAL CHANGE
1. Introduction
2. World Trend – Initiatives Towards PwD
3. PwD in Malaysia
4. TM’s Initiatives For PwD In Malaysia
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Life Made Easier with TM
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Business Made Easier with TM
1. Introduction
2. World Trend – Initiatives Towards PwD
3. PwD in Malaysia
4. TM’s Initiatives For PwD In Malaysia
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World Trend – Inititives Towards PwD’s
Source: (1) Swiss Air Rescue (http://www.rega.ch/en/multimedia/mobile-app.aspx) (2) American Red Cross Mobile Apps (http://www.redcross.org/prepare/mobile-apps) (3) AtHoc Notifier Mobile Application (http://www.athoc.com/)
USA – the American Red Cross
USA – AtHoc Notifier Mobile Apps
Interactive Apps for sending picture, text and video
1. Introduction
2. World Trend – Initiatives Towards PwD
3. PwD in Malaysia
4. TM’s Initiatives For PwD In Malaysia
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Akta 685 : Akta Orang Kurang Upaya 2008
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Government Responsibility for PwD…
Responsibility for all to assist PwD in emergency…
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Communications and Multimedia Act – 1998 • Required Applications Service
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Learning
Physical
Hearing
Visual
[CATEGORY NAME], [VALUE], ([PERCENTAGE])
[CATEGORY NAME], [VALUE], ([PERCENTAGE])
[CATEGORY NAME], [VALUE], ([PERCENTAGE])
[CATEGORY NAME], [VALUE], ([PERCENTAGE])
[CATEGORY NAME], [VALUE], ([PERCENTAGE])
[CATEGORY NAME], [VALUE], ([PERCENTAGE])
[CATEGORY NAME], [VALUE], ([PERCENTAGE])
Source: Jabatan Kebajikan Masyarakat – September 2015
72,563
43,519 45,870
25,435
29,256
35,068
52,084
8,067
35,403 35,693
27,317
80,918
31,607 33,676
1,155
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
Type of Disabilites
Total by State
We are working to reach more PwD’s in Malaysia…
53,929 64,355
1,83,186
1,95,799
4,235
27,338 28,789
0
50,000
1,00,000
1,50,000
2,00,000
2,50,000
Visual Hearing Physical Learning Speech Mental Others
This is our focus group….
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Deaf & Mute : 68,590
Blind : 53,929
Source: Jabatan Kebajikan Masyarakat – September 2015
…TM’s initiatives towards PwD’s communities
1. VIDEO RELAY SERVICE 2. SMART APPLICATION FOR THE BLIND
SaveME 999 BLIND - FOR SIGHT-IMPAIRED COMMUNITIES
2016
2015
2013
SaveME 999 DEAF - FOR HEARING-IMPAIRED COMMUNITIES
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1. Introduction
2. World Trend – Initiatives Towards PwD
3. PwD in Malaysia
4. TM’s Initiatives For PwD In Malaysia
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…TM’s initiatives towards PwD’s communities
VIDEO RELAY SERVICE (VRS) APPLICATION FOR THE DEAF
SMART APPLICATION FOR THE BLIND
SaveME 999 DEAF – FOR HEARING-IMPAIRED COMMUNITIES
SaveME 999 BLIND – FOR SIGHT-IMPAIRED COMMUNITIES
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…TM’s initiatives towards PwD’s communities
SaveME 999 DEAF SaveME 999 BLIND
Launched on 9th September 2013.
Accessible to all emergency agencies (Police, Fire Department, Hospital / Ambulance, Civil Defence and Maritime Enforcement).
Display the nearest emergency agencies for assistance.
Will be launched soon.
Using Voice Over Screen features.
Accessible to all emergency agencies (Police, Fire Department, Hospital / Ambulance, Civil Defence and Maritime Enforcement).
Screen colors can be configured to adapt the user’s visual setting.
Voice recording features
“Where am I” features
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…feedback on SaveME 999 apps…
Form of Communication
Communicate with each other in sign language.
Interpreter
The interpreter relays the conversation back and forth between the parties -- in sign language with the VRS user, and by voice with the called party.
Conversations With Video Access
Easy and effective.
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Video Relay Service is …
Interpreter speaks to the phone user
Phone user responds
Interpreter signs the response
Using smart phone, tablet or computer
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Video relay user
Video relay user contact the interpreter.
VRS Call Center (Interpreters)
Phone User
How to communicate using VRS…
Communicate effectively instead of having to type what they want to say…
able to fully express themselves through facial expressions and body language
telephone conversation between two normal person...
service without any help from anyone and easy to access to the call center interpreter.
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In helping the PwD’s, here
are the benefits of VRS…
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Using smart phone, tablet or computer.
Available in Android and iOS for free.. Web version for computer user.
Available for data plan user or wifi internet connection
Tablet Smart phone Laptop / computer
Easy access, anywhere, anytime…
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VRS
VRS Sign
Language
Voice
Communication
PWD activate VRS
Interpreter will interpret the sign
language and relay it to Service Provider
via voice communication
Service Provider
Professionals i.e. Doctor, Lawyer, Lecturer and etc
Communication using VRS… Telcos Banks
Utilities
Emergency
Education Call Center
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VRI Booking
User Profile
Contact VRS Call Centre
Call Emergency
999
VRS also available in smartApps…
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Display Pre-Defined Contact
List
Click Here
The caller will be automatically call to VRS Contact Centre
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View from caller tablet / smartphone
Chat as backup communication
Caller
Interpreter
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Interpreter Caller
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SMART APPLICATION FOR THE BLIND
Navigation Explore Location
Search Destination
Text to Speech
Extracts text from images and then it
will be read by Voice Over smartphone
Read Barcode
Enable to scan bar codes to provides
instant identification of products
Explore new areas and navigate to selected destination
Provide a navigation service through voice
All applications and
initiatives towards PwD’s
are using the Geospatial
Data extensively and
inherent in every aspect
of the service…
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Way Forward
1. Recommendations for future Apps not just in Malaysia, but can be used in ASEAN countries.
• Common platform
2. Data Sharing for analysis
• Confidentiality issues
• Security issues
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Thank you
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