PLUS

a trusted alarm solutionAveo Fountain Court Retirement Village

Feature story

• Introducing PNC7• Nurse Ruth - top tips to keeping

warm & well this winter• Not to be missed - upcoming

calendar events• Ask Warren - pendant wearing

options

/TunstallAustralasia

Watch Tunstall

testimonialson YouTube

Onsite vs. Offsite monitoring

INDUSTRY CORNER

Telehealthcare THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS EDITION 2 2014

face to face healthcare a reality for regional australia

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

WELCOME......TO THE SECOND EDITION OF THE TUNSTALL TELEHEALTHCARE TIMES FOR 2014

LYN DAVIESManaging Director

Welcome to the second edition of Tunstall’s Telehealthcare Times for 2014. Winter is almost here and our year is busily flying by.

We’ve had the opportunity to work on some great new projects, including a successful alarm solution rollout for the residents of Aveo Fountain Court Retirement Village in Victoria. You can read more about the project, and the details of Aveo’s new mobile GSM alarm solution on page four.

Industry corner is an interesting read in this edition, with our Senior Business Development Manager William Grant taking a look a recent retirement village trend, outlining the reasons why many are now opting to switch to an offsite monitoring system.

Our Clinical Services Manager Nurse Ruth provides some top tips for your clients on how to keep warm and well this winter, and Telehealthcare Consultant Warren Duce takes a look at the preferred wearing options for our Tunstall pendant.

I am also very pleased to officially announce the introduction of PNC7; a new state of the art upgrade of our response centre’s proprietary based call answering platform. The upgrade is set to optimise call handling efficiencies and provide an improvement in the current grade of service, and our teams are working hard to ensure a seamless transition. Should you have any further questions please speak to your Tunstall Business Development Manager or give us a call on 1800 603 377.

Read on, enjoy, and should you have any suggestions, questions or comments we are always happy to hear from you.

WELCOME

2 Telehealthcare Times

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

WHATS NEW

PNC7Tunstall’s next generation monitoring centre software

introducing

PNC7 represents a new benchmark in the development of monitoring centre technology, providing a powerful, reliable and scalable technology platform that is more flexible and efficient than ever.

In addition to its new, innovative features, PNC7 will incorporate numerous technological refreshes, and offer unparalleled efficiencies to enhance the response service for our clients.

We envisage the introduction of the PNC7 platform to optimise call handling efficiencies and provide an improvement in the current grade of service.

Tunstall remains committed to providing a seamless quality service for all of our clients during the upgrade. The transition to PNC7 will be underpinned by the development of quality procedures and policies and supported by comprehensive staff training.

Tunstall Healthcare is pleased to announce the upgrade of our proprietary based call answering platform to our next generation monitoring centre software - PNC7.

For further information please contact your Tunstall Business Development Manager or call 1800 603 377

Life Changing, Life Saving 3

Retirement village solution

a trusted alarm solution forAveo Village residents

Aveo Fountain Court Village Manager Lisa Sim said securing a dependable emergency call solution was paramount to ensuring continuous care and peace of mind for their residents.

“We were looking to update our call system and take advantage of the new technology available nowadays,” Ms Sim said.

“Tunstall’s new Caresse GSM alarm system was ideal as it offered a reliable emergency call system with a 24 hour monitoring service that we could trust for our residents.

“It also gave lots of add-on options that were unthinkable 20 years ago,” she said.

Tunstall Healthcare Business Development Manager William Grant said he was pleased to provide the residents with a genuine telecare solution they could rely on now and into the future.

“We worked closely with Aveo to transition their 130 residents to a suitable and cost effective solution,” Mr Grant said.

Aveo Fountain Court Retirement Village and telecare solutions provider Tunstall Healthcare have recently completed a successful emergency call system transition for over 100 Victorian residents.

FEATURE STORY

EDITION 2 2014

4 Telehealthcare Times

“Throughout the process, regular consultation was paramount to ensuring the solution was accepted by village management, the resident committee and residents.

“The changeover was successfully completed within the required six week project timeframe.

“Each village resident received a new mobile GSM alarm and an additional key safe to ensure timely access and assistance in the event of an emergency,” he said.

The Tunstall GSM wireless alarm operates over the mobile phone network, replacing the need for a landline connection.

“By opting for the GSM emergency alarm, we were able to install the alarms ourselves, reducing our costs and rollout time,” Ms Sim said.

“This solution is simple for our residents to manage and allows us to perform automated equipment audits, reducing our maintenance visits to each unit.

“The GSM alarm also provided us with the flexibility to position the alarm in any room of the house, improving suitability for our residents, namely those with hearing impairments.

“Monitored 24 hours a day, seven days a week, the Tunstall emergency call system is now active and providing our residents with the reassurance that help is just a button press away,” she said.

For further information on Aveo Fountain Court Retirement Village visit www.aveo.com.au

“TUNSTALL’S NEW CARESSE GSM ALARM SYSTEM WAS IDEAL AS IT OFFERED A RELIABLE EMERGENCY CALL SYSTEM WITH A 24 HOUR MONITORING SERVICE THAT WE COULD TRUST FOR OUR RESIDENTS”

For further information on Tunstall Healthcare retirement village solutions, contact 1800 603 377 or visit www.tunstallhealthcare.com.au

PRODUCT FEATURE

Caresse GSM alarmThe Caresse GSM is Tunstall’s first home medical alarm unit with an integral GSM module, enabling it to be used on a mobile phone network and in situations where no landline is available.

READ MORE

Life Changing, Life Saving 5

- William Grant; Snr Business Development Manager

Onsite vs offsite monitoring

Keep up with the latest

industry news.Follow Tunstall

on Twitter:@tunstallhcare

INDUSTRY CORNER

In previous years, many retirement villages could contently care for their residents with in-house monitoring services. Now, as the ageing population pushes retirement community growth, and alternate offsite monitoring solutions enter the market, savvy managers and residents are investigating the benefits of transitioning to an offsite monitoring solution.

At Tunstall, we currently provide personal alarms, assistive technology solutions and 24 hour monitoring services to over 200 retirement villages across Australasia. With Villages recognising the leap technology has made in recent years, the question of onsite vs. offsite monitoring is now being raised more than ever.

This edition’s feature story: a trusted alarm solution for Aveo Village residents; is an excellent example of a successful system transition to 24 hour offsite monitoring. The project saw Tunstall work in close consultation with Village management to engage with and ensure the residents were accepting of the change; leading to minimal disruption at every step of the transition process, ensuring a smooth system changeover.

For Aveo Fountain Court, transitioning to Tunstall’s 24 hour monitoring solution offered a faster real-time medical emergency response that is able to manage concurrent calls from village

residents. It also offered Village management:• Reduced maintenance costs—automated equipment audits reduce the need for maintenance visits to each unit.

• Reduction or redistribution of staffing costs—staff are no longer required onsite after hours at costly penalty rates.

• A business continuity solution with no call abandonment—providing assurances to residents that each emergency call will be answered every time.

• Flexible GSM solution—the wireless Tunstall GSM alarm can be installed in almost any room, ensuring ultimate flexibility and comfort for the resident.

• Tailored installation options—Tunstall alarms can be installed by a licensed Tunstall technician or a Tunstall trained Village staff member.

• Accurate reporting solution—Tunstall 24 hour monitoring provides management with daily, weekly and monthly reporting services, including incidents and usage of the system for each resident.

6 Telehealthcare Times

Calendar of events

June July27 Feros Care &

Tunstall telehealthcare workshopsLangham Hotel,Auckland, NZ

22-23 ITAC ConferenceHotel Grand ChancellorHobart, TAS

August19-20 Seniors Week

Caboolture Historical Village, Caboolture, QLD

20-22 ARATA ConferenceNational Convention Centre, Canberra, ACT

31 Parkinson’s QLD - A Walk in the ParkNew Farm Park, QLD

Industry events not to be missed. We invite you to visit us at our Tunstall stand and learn more about our products and services.

WORKSHOPS FRIDAY 27 June, 2014

REGISTRATIONS NOW OPEN

TELEHEALTH and TELECARE Smart Home Technologies

LOCATION: LANGHAM HOTEL, 83 SYMONDS STREET, GRAFTON AUCKLAND NEW ZEALANDDATE: FRIDAY 27 JUNE 2014

SESSION ONE: 7.30am to 10am. Breakfast served. COST: NilSESSION TWO: 11.30am to 1.00pm. Brunch served. COST: Nil

CLICK HERE TO REGISTER

Life Changing, Life Saving 7

NURSE RUTH

to keeping warm & well this winter

TOP TIPS

1

2

3

4

5

Keeping warm is vital to keeping our immune systems functioning correctly. Ensure your clients follow these top tips to prevent ‘flu’, winter vomiting virus, as well as other problems such as depression, heart attacks, strokes and pneumonia.

Maintain steady temperatures within your home - Keep your main living zone within a comfortable temperature – 18 to 21°C is the optimal range. Heat your bedroom to the same temperature before you go to bed.

Eat well - Consuming a balanced diet will provide your body the energy it needs to keep you warm. Fruit and vegetables with five portions of vegetables and two of fruit, soups, stews and crock pot/slow cooker recipes are excellent foods to eat in cold weather. Why not experiment with some new recipes, and warm up the kitchen?

Keep moving - Staying active around your home will keep your circulation going and keep you warm – housework, walking up and down stairs, walking around the living room, will all help to raise and maintain your core temperature. Even chair-based exercises will help. Try to move every hour.

Cosy clothing - Multiple layers of thinner clothing will trap warm air and mean that if you get warmer, you can strip off a layer at a time until you hit the right temperature. In really cold weather there is nothing wrong with wearing gloves and a scarf indoors. Also, good warm socks and comfortable footwear with good grips will keep your feet warm (personally, I can’t stand having cold feet!)

Warm drinks - When the temperature drops cozying up with a warm drink will help to keep you warm. For a healthier option opt for herbal teas, or try warm water with a wedge of lemon and a dash of honey.

by Nurse Ruth

8 Telehealthcare Times

TUNSTALL TALK

Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters

“It makes me smile here at Tunstall because I am greeted like a family member every morning. I am always supported in my learning and workload. I look forward to coming to work as it’s an exciting venture to be involved with.”

Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall.

This edition, Ann Masey from our Clinical Services team shares with us what makes her SMILE about working for Tunstall...

What makes you SMILE ?

Warren Duce

Telehealthcare Consultant

Tunstall Healthcare

Ann Massey, Clinical Consultant

ask warrenWarren, our Telehealthcare Consultant, is one of Tunstall’s longest serving employees, sharing his years of Tunstall wisdom by providing training and support to our customers and installers.

<Q.> I am often asked by clients, “what is the best way to wear my pendant”?

<A.> The Tunstall pendant has three alternate wearing options.

Wear around the neck, on a cord

Wear around the wrist, on a wrist strap

Wear on a clip, attached to a pocket or waistband

It is most important that the client select a wearing option they’re comfortable with. This will encourage them to wear the pendant, and not just leave it sitting on their sideboard.

Should a client appear self-conscious about the visibility of the pendant, I recommend the neck cord option, they can easily tuck it down the front of their shirt, out of sight.

1

2

3

Have a question for Warren? Email: askwarren@tunstallhealthcare.com.au

Life Changing, Life Saving 9

Life Changing, Life Saving

Tunstall Healthcare1/56 Lavarack Ave

Eagle Farm QLD 40091800 603 377

www.tunstallhealthcare.com.au

Tunstall LifeCare306 Cameron Rd

Tauranga 31100800 488 678

www.tlcare.co.nz