telecoms world middle east 2015 amends

www.terrapinn.com/twmebrochure

STRATEGY, INNOVATION AND PARTNERSHIPS FOR TELCOS

14 - 15 September 2015 | The Ritz-Carlton DIFC, Dubai | UAE

KEY SPEAKERSScott Gegenheimer, Zain Group | Khalifa Al Shamsi, Etisalat Group | Cenk Serdar, Saudi Telecom Company | Gerd Leonhard, The Futures Agency | Kyle Whitehill, Vodafone Qatar | Sheikh Talal Said Marhoon Al Mamari, Omantel | Rainer Rathgeher, Etisalat Group

INCLUDES

11th annual

Organised by

Register online now at www.terrapinn.com/twmebrochure or call +971 4440 2535

WELCOME TO THE FUTURE OF TELECOMS

Telecoms World Middle East is the flagship industry event in Dubai. No matter where your interest lies we have content, networking and potential partners for you.

By bringing you four events together under one roof, you get to choose the sessions which are most applicable to help your business provide exceptional customer service, grow revenues, join the digital revolution and expand your global wholesale reach.

Capacity, content and collaboration

for global wholesale teams

Planning andmonetising newdigital, mobile andhome services

Providing phenomenalquality of service and

customer engagement

Planning, deployment and optimisation for next generation connectivity

“THE BEST OPPORTUNITY TO MEET TIER 1 OPERATORS FROM THE GULF REGION” LANCK Telecom

KEYNOTE SPEAKERS


Gerd LeonhardChief Executive OfficerThe Futures Agency

Kyle WhitehillChief Executive OfficerVodafone Qatar

Sheikh Talal Said Marhoon Al MamariChief Executive OfficerOmantel

Scott GegenheimerChief Executive OfficerZain Group

Khalifa Al ShamsiChief Digital OfficerEtisalat Group

Cenk SerdarSVP, Consumer (Chief Consumer Officer)Saudi Telecom Company


HEAR FROM MASTERMINDS BEHIND THE REGION’S MOST INNOVATIVE OPERATORS

THE VISION THE POSSIBILITY THE PATHWAY

In 2015 we are bringing you the most inspiring and dynamic speakers to discuss, debate and design the future of telecoms in the Middle East and across the globe.

Join the CEOs of the region’s most influential telcos, as they discuss the ongoing digitisation of all industries. This is your opportunity to discover how the telco business model is constantly evolving and demanding new capabilities to capture new market sectors.

If you want to make sure you are aligning your core business strategy with the digital revolution, this is the conference you have been waiting for.

SPEAKERS INCLUDE

MEET THE SPEAKERS The most influential players transforming the telecoms industry

Gurkan OzturkCEO, teo

Yasser AlobaidanCEO, Jawraa

Thomas MagedanzHead of Next Generations Networks Division, Fraunhofer Institute FOKUS, Germany

Sunil JoshiCEO, Neotel

Samer GeissahVP Consumer Home & Multimedia Services Commercial, du

Sinem Yüksel KartalCorporate Customers, Customer Experience Development Director, Turkcell

Khalid KhatibExecutive General Manager Wholesale Business Development, Mobily

Eewei ChenHead of User Experience, New Business, Ooredoo Group

Uddalak ChattejeeDirector - General Customer Experience, Bharti Airtel

Nitin AnandVice President - Mobile Data, Digital and Innovation, Airtel Nigeria

Hany MoneimHead of Customer Care – Consumer, Vodafone Egypt

Muhammad Rashid ShafiChief Strategy Officer, Multinet Pakistan

Sohail QadirVice President Wholesale, Omantel

Ali AmiriEVP Carrier and Wholesale Services, Etisalat

Imran MalikDirector Enterprise Services Management Commercial, du

Mohammad Mozahidul IslamDeputy Director, Head of Wholesale, Grameenphone Limited, Bangladesh

Dimitris TsaptsinosPrinciple Lecturer, Kingston University, London

Ayman ElnasharSenior Director of Wireless Broadband, Terminals, and Performance, du

Utpal NathVice President, Sky Telecom

Neil BaucuttHead of Customer Experience and Mobile, O2

Radwan MoussalliManaging Director, Regional Head MENA, Tata Communications

Colin DouganHead of voice, Asia Pacific, Middle East and Africa, BT Global Telecom Markets

Sammy TuffahaDirector Mobile Commerce, Etisalat

Vinod VasudevanCEO, Flytxt

Malik Faisal QayyumDirector CVMA & Customer Centricity Program, Telenor Pakistan

Kurtulus AlicCMO, Turknet

Marvin PetersHead of Self Service, T-Mobile Austria

Ali TahmasebiDirector of Technology & Network Planning, Mobinnet

Scott GegenheimerChief Executive Officer, Zain Group

Khalifa Al ShamsiChief Digital Services Officer, Etisalat Group

Gerd LeonhardCEO, The Futures Agency

Kyle WhitehillCEO, Vodafone Qatar

Cenk SerdarSVP, Consumer (Chief Consumer Officer),Saudi Telecom Company

Jean-Francois ThomasCEO, Orange Jordan

Daniel RitzChief Strategy Officer, Etisalat Group

Hassan KabbaniCEO, Zain KSA

Sheikh Talal Said Marhoon Al MamariCEO, Omantel

Alessandro TalottaCEO, Telecom Italia Sparkle

Cengiz ÖztelcanCEO, Turk Telekom International

Rainer RathgeberChief Commercial Officer, Etisalat Group


YOUR EVENT, YOUR WAY

Bringing together retail and wholesale telcos, OTTs, data centres and solution providers to examine the role of the telco in the connected digital economy.

From CEO panels to roundtables; 10 hours of dedicated content on networks, customer experience, wholesale and digital services and over 8 hours of networking, we can guarantee there is two days of jam-packed content and business development opportunities for everyone.

“THE MOST INSPIRING KEYNOTES I HAVE SEEN IN THE TELCO SPACE”

WHOLESALE NETWORKING

NETWORKING DRINKS

1-2-1 PARTNERING

TELECOMS WORLD AWARDSpresented by Bharti Airtel

4 CONFERENCES

1 EVENT, 2 DAYS

Telecoms World Middle East 2015 conference and exhibition

Tailor the event to suit your needs – choose a conference to attend

Attend over 8 hours of facilitated networking

Visit any of our roundtables or join speed networking

Join us for the region's number one annual telco networking event

Celebrate your success at the 9th annual Telecoms World Middle East Awards

1 of 4 2 of 4CONFERENCE AGENDA DAY ONE14TH SEPTEMBER 2015

CONFERENCE AGENDA DAY ONE14TH SEPTEMBER 2015

THE CONNECTED DIGITAL ECONOMY

10:30 NETWORKING BREAK AND SPEED NETWORKING 13:00 NETWORKING LUNCH

11:20

11:40

12:00

12:20

09:00 KEYNOTE INTERVIEW: CONNECTING THE DIGITAL ECONOMY

• Examining the future of the digital economy • Where does the telco fit into the new connected mobile society?

Scott Gegenheimer, Chief Executive Officer, Zain Group

“One of the things we don’t want to become is a dumb pipe. Can we be a smart pipe and add services on top of the data services? You’ll see lots of adjacent markets we’ll move into.”

09:30 KEYNOTE PRESENTATION: MAKING ETISALAT A DIGITAL LEADER

• Is content the biggest threat and opportunity for telcos in 2015?• Partnering vs competing with OTTs to access the content revolution• Should operators be providing digital content solutions or just the connectivity?

Khalifa Al Shamsi, Chief Digital Services Officer, Etisalat Group

“Current trends in the UAE indicate a massive digital evolution and this can be attributed to the availability of smart devices and the availability of broadband, which is influencing our lifestyles.”

09:45 KEYNOTE PANEL: CREATING THE NEW DIGITALLY AGILE TELCO

• Should all operators become digital telcos focused on the customer?• CSP, ICT or telco – solving the telco identity crisis• How can telcos ensure they are the smart partner for smart cities?• Defining the OTT-telco relationship

Hassan Kabbani, Chief Executive Officer, Zain KSA

Khalifa Al Shamsi, Chief Digital Services Officer, Etisalat Group

Jean-Francois Thomas, Chief Executive Officer, Orange Jordan

Sheikh Talal Said Marhoon Al Mamari, Chief Executive Officer, Omantel

Cenk Serdar, SVP, Consumer (Chief Consumer Officer), Saudi Telecom Company

CUSTOMER INSIGHTS

Making your customers love you

• Enhancing customer

experience using a cluster

based operating model

• Understanding your customers

experiences using BI

• The cluster approach to love

– personalising your customer

experience strategy per cluster

• Rewarding staff for customer

–centric actions

• How can increasing customer

satisfaction increase revenue

Malik Faisal Qayyum, Director

CVMA & Customer Centricity

Program, Telenor Pakistan

Enterprise: cashing in on business customers• Developing unique services for

different enterprise segments

• Beyond core connectivity –

creating tailor made solutions

• Leveraging consumer

relationships to gain new

enterprise customers

Imran Malik, Director Enterprise

Services Management

Commercial, du

Using big data to personalise

your customer’s experience

• Deriving deeper insights with

Big Data analytics

• How can they leverage big

data and real-time analytics

for contextual customer

engagement?

• Extending the analytics to

mobile subscribers to improve

engagement/experience

Vinod Vasudevan, CEO, Flytxt

Roundtables

1. How can operators use customer insights to design new products?

2. Using segmentation and services to provide a personalised multicultural offeringReserved for sponsor

NETWORK EVOLUTION

How will 5G change the world – towards SDN-Based MVNO Enablement?• 5G Coming: Revolutionary shift

or on-going evolution?• 5G is more than new radio –

understanding the network softwarization impact

• Consumer expectations for 5G and emerging ecosystems

• Prototyping SDN-based 5G networks and services for supporting agile MVNO business models

• Showcase: Fraunhofer FOKUS OpenXXX toolkits for global 5G testbed realisation

• The race for 5G – is 2018 feasible?Thomas Magedanz, Head of NGN Division, Fraunhofer Institute FOKUS, Germany

The user data traffic and quality demand on the road towards TD-LTE• Using TD-LTE to offer cutting

edge network services• Lowering hardware investment

by choosing TD-LTE• Benefits of higher spectrum

efficiency• Deploying a new TD-LTE

networkAli Tahmasebi, Director of Technology & Network Planning, Mobinnet

Uncovering the true benefits

of network virtualisation

• Reducing costs and increasing

efficiency with NFV

• Could virtualisation

revolutionise the business

model?

• Addressing the barriers of

standardisation and co-

existence with legacy networks

• Industry roadmap for MENA

telcos

Reserved for sponsor

Roundtables

1. 5G in a big data worldDimitris Tsaptsinos, Principle Lecturer, Kingston University, London

2. Taking the necessary steps to ensure your network is ready for LTE Reserved for sponsor

RETHINKING THE BUSINESS MODEL

The new breed of wholesale

carrier

• Creating the agile and

automated wholesale model

• Meeting the pressing need for

network investment

• Preparing for the smart city

• Investing in the cloud

• Addressing the changing

economics of network sharing

and service delivery

• Will next generation networks

become open platforms?

Ali Amiri, EVP Carrier and

Wholesale Services, Etisalat

Content, capacity and enabling the OTT• Why are MENA carriers in a

unique position to cater for the connected world?

• Effectively monetising capabilities and network assets

• Providing sophisticated wholesale services and operational capabilities for next-generation customers

• Managing wholesale-OTT relationships

Khaled Khatib, Executive General Manager Wholesale Business Development, Mobily

Case study: Sicily Hub - how

Sparkle’s new IP HUB in

Palermo will improve Internet

experience in the Middle East

and Africa

• A rich ecosystem and

market place of multi-breed

interconnected players

• Neutral Internet exchange

• Using next generation data

center infrastructure


Wholesale speed networking session

Like speed dating, only more profitable!

Join us for 40 minutes of intense speed networking that will ensure you take plenty of business cards back to the office. This is the number one networking event for international carriers looking to meet potential clients, qualify business opportunities and expand their global footprint.

THE DIGITAL TELCO

Defining your digital ambitions

• Creating a vision for monetising

digitisation

• Creating the services people

will want in three years, not

today

• Understanding the digital

customer

• The importance of internal

digitisation and an

omnichannel presence

Kyle Whitehill, Chief Executive

Officer, Vodafone Qatar

Providing services for the new

connected economy

• Succeeding in the IoT by

monetising services beyond

the network

• Preparing to capture the fast

growing M2M opportunity

• Defining the telco role in

enabling the IoT

Gurkan Ozturk, Chief Executive

Officer, teo

Building the operating model and infrastructure to support digital services• Preparing the organizational

structure for digitization• Digital savvy staff for digital

savvy customers• Dissecting how operators can

make money in vertical sectors such as health, automotive and government

• Tailoring services using big data to match digital appetites and payment preferences

• Moving to a lighter, more agile platform to encourage quicker roll out and adaptive technology

Nitin Anand, Vice President - Mobile Data, Digital and Innovation, Airtel Nigeria

Roundtables

1. New strategies for the age old question – how can telcos monetise apps?Prince Thomas, Lead Digital Services Department, du

2. The business case - planning out a digital strategy Reserved for sponsor

Chairman: Hermann Riedl, Partner & Managing Director, BCG Middle East

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Show me the money! Where are your global counterparts making money in 2015? • Which services are carriers around the world making money from? • The rising MVNO capacity demands • Retail service innovation – can wholesale rely on the retail boom in 2015? • The rise of Asian wholesalers

3 of 4CONFERENCE AGENDA DAY ONE14TH SEPTEMBER 2015

14:20

14:40

15:00

15:20

EXPERIENCE SERVICE INNOVATION INTERNATIONAL EXPANSIONVERTICAL APPLICATIONS

4 of 4CONFERENCE AGENDA DAY ONE14TH SEPTEMBER 2015

Creating a company-wide

customer-centric blueprint• Understanding the impact

of customer centricity on

telecom profitability

• The importance of a

top-down approach and

employee training

• Creating aligned systems

for consistent customer

management

Uddalak Chattejee, Director -

General Customer Experience,

Bharti Airtel

Case study: Creating the ultimate customer experience• Turning customers into fans

• How can you co-create

experiences with your

customers

• Measuring and reacting

to real time customer

experiences

Hany Moneim, Head of

Customer Care – Consumer,

Vodafone Egypt

Accurately measuring your

customers experience• How can organisations gain

usable customer feedback?

• Is social feedback useful for

your business?

• Using software to turn

customer feedback into

actionable results

Utpal Nath, Executive Vice

President Business, Sky

Telecom

Roundtables

1. Learning to effectively map your customer journeyReserved for sponsor

2. Migrating to online self-service to improve the customer experience

Connecting the smart city• The wireless networks

evolution for the connected future

• A smart network for a smart city

• The evolution of wireless networks to handle the explosion in connected devices

• The low power wide area (LPWAN) introduction

• Evaluation of licensed and unlicensed technologies for LPWAN

Ayman Elnashar, Senior Director of Wireless Broadband, Terminals, and Performance, du

The VoLTE revolution• Is 2015 the year of VoLTE

revolution?

• Taking the next step and

enabling VoLTE on your

network

• Creating the interoperating

carrier relationships needed

for seamless VoLTE

• Preparing the network for

new VoLTE traffic

• WOWing your

customers with a richer

communications experience

Preparing networks for

service innovation• Aligning your network

architectural vision with

strategic plans

• Securing high-quality

communication services

over your IP network

• LTE network advancements

to support rich

communications services


Roundtables

1. Building LTE services for OTT content Reserved for sponsor

2. Launching an LTE broadcast service

Becoming the smart telco that creates smart homes• Using assets and

relationships to dominate smart home services

• Offering REAL value in smart home services

• From air-conditioning to security – which services do customers really want?

• Expanding network capacity to enable smart home solutions

• Forming partnerships to offer the full suite of services

Time to talk about mobile

commerce

• Is it finally time for MENA

operators to take mobile

payments seriously?

• Not just payments – financial

services, advertising and

enterprise services

• Partnering for credibility

Sammy Tuffaha, Director

Mobile Commerce, Etisalat

Winning the mobile advertising battle• Utilising large networks,

customer data and relationships

• Where do telcos fit into the mobile advertising value chain

• Acquiring the right technology to deliver mobile advertising

• Do you have to have an ‘opt-in’ strategy?


Roundtables

1. Assessing the potential for other sector applications in smart citiesRiad Hartani, Partner, Xona Partners

2. Where do telcos fit into the $60bn mobile advertising value chain?Dennis Oudejans, Chief Marketing Officer, ChannelVASAdil Motani, Product Manager, AdVoice, ChannelVAS

Informal meeting session

Maximise your time at the show and qualify the best business leads using our dedicated meeting areas.

Set for up to 4 people these comfortable meeting zones will provide an intimate setting for your most important meetings.

This session allows you to schedule your meetings well ensuring you are not missing out on any of the other great networking opportunities.

Creating an international reach • Assessing the benefits and

challenges of international expansion

• Estimating the success of expansion into Asia, LATAM and the BRIC’s

• Predicting voice, broadband and data growth in the developing world

• Understanding regulatory boundaries and access methods per country

Cengiz Öztelcan, Chief Executive Officer, Turk Telekom International

Show me the money! Where

are your global counterparts

making money in 2015?

• Which services are carriers

around the world making

money from?

• The rising MVNO capacity

demands

• Retail service innovation –

can wholesale rely on the

retail boom in 2015?

• The rise of Asian

wholesalers

Alessandro Talotta, Chief

Executive Officer, Telecom Italia

Sparkle

16:00 NETWORKING BREAK

17:20 CLOSE OF DAY ONE

THE CHANGING MOBILE ENVIRONMENT

16:30 KEYNOTE INTERVIEW: THE PATHWAY THROUGH LANDSCAPE TRANSFORMATION

• Understanding the future economics of the core business

• Balancing the core business strategy with future development

• Sector based acquisitions vs in-house development - how should telcos grow new assets and capabilities?

• The role of cross-border M&A – is ‘buying growth’ still beneficial to large telcos

Daniel Ritz, Chief Strategy Officer, Etisalat Group

“We have monetisation issue. We don’t have a demand issue. What we provide as operators is essential to people’s lives.”

Register online now atwww.terrapinn.com/twmebrochureor call +971 4440 2535

17:00 KEYNOTE PRESENTATION: THE NETWORK EVOLUTION

• Is virtualisation the right strategy for the new agile network?

• Is 2015 the year of VoLTE?

• 5G – generational shift or on-going revolution

• New services and new revenue streams

GET YOUR NAME HEREContact us to sponsor this session

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Marcus Lofqvist, SP Technical Lead MEA , Gigamon

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Informal meeting session Maximise your time at the show and qualify the best business leads using our dedicated meeting areas. Set for up to 4 people these comfortable meeting zones will provide an intimate setting for your most important meetings. This session allows you to schedule your meetings well ensuring you are not missing out on any of the other great networking opportunities.

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Creating an international reach • Assessing the benefits and challenges of international expansion • Estimating the success of expansion into Asia, LATAM and the BRIC’s • Predicting voice, broadband and data growth in the developing world • Understanding regulatory boundaries and access methods per country Cengiz Öztelcan, Chief Executive Officer, Turk Telekom International

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Case study: Sicily Hub – how Sparkle’s new IP HUB in Palermo will improve Internet experience in the Middle East and Africa ·A rich ecosystem and market place of multi-breed interconnected players Neutral Internet exchange ·Using next generation data center infrastructure Alessandro Talotta, Chief Executive Officer, Telecom Italia Sparkle

1 of 3CONFERENCE AGENDA DAY TWO15TH SEPTEMBER 2015

THE NEW TELCO CUSTOMER

09:30 KEYNOTE PRESENTATION: CONNECTIVITY AS THE VEHICLE AND DRIVER OF INNOVATION

• Outlining the vision, the possibility and the pathway through the digital transformation

• Imagining the IoT world and the role of the operator

• Adding value to the core services and becoming a lifestyle platform

• The three telcos of the future

Gerd Leonhard, Chief Executive Officer, The Futures Agency

“Telcos get ready - the telemedia convergence is here”

10:35 MORNING BREAK

09:00 KEYNOTE PRESENTATION: THE CUSTOMER OF THE FUTURE

• Is mass personalisation the answer for telcos?

• Can quadplay keep the customers and rival the OTTs?

• What does the customer of the future really want?

Rainer Rathgeber, Chief Commercial Officer, Etisalat Group

“We are 100% committed to providing a richer communications experience to our customers over the next five years”

10:15 KEYNOTE PRESENTATION: ENTERPRISE MOBILITY – THE $140BN OPPORTUNITY

• How can telcos help enterprises mobilise their business?

• M2M – making the telco power the IoT

• Which services should telcos focus on in enterprise mobility?

GET YOUR NAME HEREContact us to sponsor this session

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could we have a photo of a more engaged audience? maybe one of the digital education middle east conference - some great conf photos from there


Creating a seamless customer engagement strategy• Understanding customer

expectations • Ensuring effortless interaction

and increasing engagement using self service

• The importance of quick response times during network disruption

Neil Baucutt, Head of Customer Experience and Mobile Services, O2

Supercharge your

self-service customer

engagement

• The self-service comeback

• Providing accurate and

personal customer care

using online self service

• Proactively solving customer

issues online

Marvin Peters, Head of Self

Service, T-Mobile Austria

Digitising customer care• Reaching and pleasing the

on-the-go customer• Integrating digital channels

into your current customer service strategy

• Providing accurate and personal customer care using online self service

• Creating aligned systems for consistent customer management

Sinem Yüksel Kartal, Corporate Customers, Customer Experience Development Director, Turkcell

Roundtables

1. Making your employees a customer service dream team

2. Deriving deeper insights with good data, right analytics

Abhay Doshi, Vice President-Product and Marketing, Flytxt

How big is the Managed

Services opportunity for

telcos?

• Attracting clients with

private and secure access

• Understanding what

managed services telcos can

actually sell

• Increasing the potential for

SaaS

Senior Executive, Etisalat

Building a cloud services portfolio for the enterprise customer• Cloud as the center of a telco

enterprise portfolio• Offering end-to-end

enterprise solutions in the cloud

• Catering for the growing SME market

• The importance of cloud security for enterprise customers

• Addressing and delivering on evolving enterprise needs

Yasser Alobaidan, Chief Executive Officer, Jawraa

Developing the skills to compete in the unified communications market• Using VoLTE powered UC to

compete with OTT’s• Will OTT’s need to partner

with MNO’s to utilise VoLTE- powered unified communications?

• Is integration the access route for telcos?

• Developing the full range of services businesses demand from UC


Roundtables

1. Predicting the demands of the enterprise of the future

Jean-Francois Thomas, Chief Executive Officer, Orange Jordan

2. Partnerships and hybrid models for enterprise offerings


Maximising revenue for each customer segment • How a fixed business can

grow and innovate in a Mobile world

• From home to consumer to enterprise – understanding what each segment needs

• Driving new revenue streams by expanding enterprise offerings

Sunil Joshi, Chief Executive Officer, Neotel

Turning regional growth into

company profits

• How can operator’s

monetise the unprecedented

growth in data demand?

• Understanding how

regional developments will

affect operators network

strategies over the next 12

months

Muhammad Rashid Shafi,

Chief Strategy Officer, Multinet

Pakistan

Monetising customer insights• Using big data to create new

revenue streams, improve customer service and boost retention

• Tapping into vast data volumes created on LTE networks

• Using analytics to offer a ‘real time’ network coverage and reduce quality complaints

• Turning customer preferences into premium services


Roundtables

1. Creating the right pricing strategy for your telco


2. Monetising new innovative services

‘In 2015, we are focusing on…..voice’• Understanding the future of

the voice business• HD voice• Delivering QoS and

transforming the voice experience

• New roaming partnership options

Mohammad Mozahidul Islam, Deputy Director, Head of Wholesale, Grameenphone Limited, Bangladesh

Making money from non-traditional services and partnerships• Partnering with new

entrants to the mobile ecosystem

• Providing a compelling proposition to content providers

• Is the M&A the optimum way to expand your service portfolio?

• The role of new MVNO’s in the Middle East

Sohail Qadir, Vice President Wholesale, Omantel

Preparing for IoT and the

constantly connected world

• How can operators ready

themselves for new

technology?

• Understanding the

bandwidth required for the

IoT

• The role of big data

• Which new services will the

IoT enable?


The meeting zone

We do the introductions, you do the business! Pinpoint your top prospects at the show and we will make the introductions easy for you.

During this 60 minute networking session our networking team will be on hand to break the ice, locate and introduce you to anyone and everyone at the show.

11:20

11:40

12:00

12:20

ENGAGEMENT MONETISING NETWORKS REVENUE OPPORTUNITIESTHE DIGITAL ENTERPRISE

13:00 NETWORKING LUNCH


14:20

14:40

15:00

15:20

LOYALTY INCREASING NETWORK CAPACITY THE FUTURE OF IPXMONETISING CONTENT

16:20 END OF CONFERENCE DAY TWO

Create compelling digital TV services consumers want• Get over the first hurdle:

use research to convince stakeholders to build your TV product

• Create innovative products fast - use Lean UX & rapid prototyping to validate your ideas

• OTT vs IPTV – choose which Middle Eastern TV opportunity is best for your company

• Future-proof your TV strategy - own, distribute and monetise content wisely

• Test and learn – trial new products and continuously improve reduce churn and strengthen customer loyalty

Eewei Chen, Head of User Experience, New Business, Ooredoo Group

Monetising digital services in Arabia• Demand profile for digital

contents and services • Disruptive challenges in the

marketing of digital products• Pricing model - effective

demand related to innovation in digital services

• Partnership opportunities – communication and content service industries

• Content based pricing strategies – opportunities and threats

• Regulatory overpasses and bypasses

Safdar Imam Hyder, Senior Costing Expert, Strategic Finance Department, Omantel

Providing a superior media experience • Providing content to users at

scale • Matching the quality of TV on

any device, anywhere• Addressing challenges for

delivering complex, multi-platform, live streaming and VoD

• Ensuring your services meet high consumer expectations


Roundtables

1. Understanding how to successful segment consumer content Samer Geissah, VP Consumer Home & Multimedia Services Commercial, du

2. How can operator’s monetise new OTT content partnerships?Reserved for sponsor

Winning the constantly connected customer through digital channels• Developing a strategy

for customer acquisition through digital channels

• Creating a simple, seamless website

• How can using digital channels reduce customer churn and increase loyalty?

• Where does your digital sales channel fit into the omichannel approach?

• Understanding the difference between the traditional, the online and the connected customer

Kurtulus Alic, CMO, Turknet

Creating a flexible, agile

customer experience

management strategy

• Creating a CRM system to

deliver a seamless customer

experience

• Removing obstacles that

hinder superior customer

engagement

• Making customer

information available

throughout the organisation

Use your data wisely to create loyal customers • Use real-time actionable

analytics to bring best offers

• Start with “data as a service”

and attract new business

• Squeeze the money of your

big data

Tymoteusz Wrona, Head of

BSS, Comarch

Roundtables

1. Building the right loyalty system for your customer baseReserved for sponsor

2. Effectively assessing customer loyaltyJawad Abbassi, Founder & General Manager, Arab Advisors Group

The battle between LTE and

FTTH

• Will LTE replace fixed

broadband in the Middle

East?

• How will new LTE-A systems

stack up against FTTH?

• Should operators be

considering a collaboration

between LTE-FTTH instead

of choosing one?

• Achieving better return on

LTE and FTTH investment

Using small cells as a

differentiator

• Benefiting from the maturing

small cell market

• Is 2015 the year for outdoor

deployment?

• Understanding the drivers of

wifi integration

• Cost effective deployment

• Development and

advancement of small

cell wireless backhaul

technology

Addressing LTE backhaul challenges• Ensuring operators have the

necessary infrastructure for sufficient backhaul capacity

• Can LTE small cell backhaul satisfy customer demands?

• Utilising new technologies to support backhaul capacity

• The role of fiber in the future of LTE backhaul


Roundtables

1. Using a CEM system to monitor and improve a networkReserved for sponsor

2. Planning a small cells deployment

Is IPX our new digital future?

• Understanding new IPX

services available

• Assessing what IPX means

for your business

• LTE, data roaming and more

Colin Dougan, Head of voice,

Asia Pacific, Middle East and

Africa, BT Global Telecom

Markets

Become a futurist!

This is your chance to put yourself in the shoes of a leading futurist and predict the next big trends for the wholesale business.

Working in groups of 1-4 we will give you 20 minutes to brainstorm your revolutionary ideas and 2 minutes to summarise them to the rest of the audience. The audience will then vote on the team of futurists that impressed them the most and that team will win a fantastic prize.

Roundtables

1. Are MVNO’s the easy gateway to new services and markets?

2. The data center revolution. Where do data centers fit into your business model?Reserved for sponsor

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CAPACITY, CONTENT AND COLLABORATION FOR GLOBAL WHOLESALE TEAMS

Attending TWME Carriers is the most important business decision of your year.

TWME Carriers has a 19 year track record for connecting global and regional carriers, generating new business and supporting our carrier community to enable the most important connectivity partnerships.

Attend TWME Carriers for 2 days and meet over 700 wholesale carriers, solution providers, OTT players and data centers all ready to do business using our 8 hours of facilitated networking.

SPOTLIGHT ON SPEAKERS:Ali Amiri, EVP Carrier and Wholesale Services, EtisalatAlessandro Talotta, Chief Executive Officer, Telecom Italia SparkleCengiz Öztelcan, Chief Executive Officer, Turk Telekom InternationalKhalid Khatib, Executive General Manager Wholesale Business Development, MobilySohail Qadir, Vice President Wholesale, Omantel

WHY ATTEND:• Meet over 700 telecoms professionals looking to generate new business• Take part in 8 hours of facilitated networking sessions • Learn how to drive revenue with presentations from Etisalat, Mobily, Telecom Italia Sparkle, Turk Telekom

International and more• Negotiate and sign new deals in our dedicated meeting areas • Discover how to create an agile and automated wholesale business model

WHO ATTENDS:Chief Wholesale Officer and Chief Sales Officer plus Head, VP, Director, Manager for:

Also:Solution ProvidersOTT PlayersData Centers

• Wholesale • Carrier Relations • Data Trader • Wholesale Voice • Wholesale Data

• Global Sales and Marketing • Networks • International Networks • Interconnection • Carrier Services

DAY ONEMONDAY 14TH SEPTEMBER 2015

DAY TWOTUESDAY 15TH SEPTEMBER 2015

RETHINKING THE BUSINESS MODEL REVENUE OPPORTUNITIES

INTERNATIONAL EXPANSION THE FUTURE OF IPX

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The new breed of wholesale carrier• Creating the agile and automated wholesale model • Meeting the pressing need for network investment • Preparing for the smart city• Investing in the cloud• Addressing the changing economics of network sharing

and service delivery• Will next generation networks become open platforms?Ali Amiri, EVP Carrier and Wholesale Services, Etisalat

‘In 2015, we are focusing on…..voice’• Understanding the future of the voice business

• HD voice

• Delivering QoS and transforming the voice experience

• New roaming partnership options

Mohammad Mozahidul Islam, Deputy Director, Head of

Wholesale, Grameenphone Limited, Bangladesh

Informal meeting session

Maximise your time at the show and qualify the best business leads using our dedicated meeting areas.

Set for up to 4 people these comfortable meeting zones will provide an intimate setting for your most important meetings.

This session allows you to schedule your meetings well ensuring you are not missing out on any of the other great networking opportunities.

Is IPX our new digital future?

• Understanding new IPX services available

• Assessing what IPX means for your business

• LTE, data roaming and more

Colin Dougan, Head of voice, Asia Pacific, Middle East and

Africa, BT Global Telecom Markets

Creating an international reach • Assessing the benefits and challenges of international

expansion• Estimating the success of expansion into Asia, LATAM and

the BRIC’s• Predicting voice, broadband and data growth in the

developing world • Understanding regulatory boundaries and access methods

per countryCengiz Öztelcan, Chief Executive Officer, Turk Telekom International

Become a futurist!

This is your chance to put yourself in the shoes of a leading futurist and predict the next big trends for the wholesale business.

Working in groups of 1-4 we will give you 20 minutes to brainstorm your revolutionary ideas and 2 minutes to summarise them to the rest of the audience. The audience will then vote on the team of futurists that impressed them the most and that team will win a fantastic prize.

How can MENA wholesale operators pursue aggressive growth in 2015?• Where are the gaps in the saturated wholesale market?• Will international partnerships be a key growth strategy

in 2015?• Setting out a valid partnership criteria• Challenges facing operators entering new markets• 2015 spectrum auctions Reserved for sponsor

Roundtables

1. Are MVNO’s the easy gateway to new services and markets?

2. The data center revolution. Where do data centers fit into your business model?


Content, capacity and enabling the OTT• Why are MENA carriers in a unique position to cater for the

connected world?• Effectively monetising capabilities and network assets • Providing sophisticated wholesale services and

operational capabilities for next-generation customers• Managing wholesale-OTT relationshipsKhaled Khatib, Executive General Manager Wholesale Business Development, Mobily

Making money from non-traditional services and partnerships• Partnering with new entrants to the mobile ecosystem• Providing a compelling proposition to content providers• Is the M&A the optimum way to expand your service

portfolio?• The role of new MVNO’s in the Middle EastSohail Qadir, Vice President Wholesale, Omantel

Case study: Sicily Hub - how Sparkle’s new IP HUB in Palermo will improve internet experience in the Middle East and Africa• A rich ecosystem and market place of multi-breed

interconnected players• Neutral internet exchange• Using next generation data center infrastructureAlessandro Talotta, Chief Executive Officer, Telecom Italia Sparkle

Preparing for IoT and the constantly connected

world • How can operators ready themselves for new technology?

• Understanding the bandwidth required for the IoT

• The role of big data

• Which new services will the IoT enable?


Wholesale speed networking session

Like speed dating, only more profitable!

Join us for 40 minutes of intense speed networking that will ensure you take plenty of business cards back to the office. This is the number one networking event for international carriers looking to meet potential clients, qualify business opportunities and expand their global footprint.

The meeting zone

We do the introductions, you do the business! Pinpoint your top prospects at the show and we will make the introductions easy for you.

During this 60 minute networking session our networking team will be on hand to break the ice, locate and introduce you to anyone and everyone at the show.

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Show me the money! Where are your global counterparts making money in 2015? ·Which services are carriers around the world making money from? ·The rising MVNO capacity demands ·Retail service innovation – can wholesale rely on the retail boom in 2015? ·The rise of Asian wholesalers Reserved for sponsor

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Creating an international reach ·Assessing the benefits and challenges of international expansion ·Estimating the success of expansion into Asia, LATAM and the BRIC’s ·Predicting voice, broadband and data growth in the developing world ·Understanding regulatory boundaries and access methods per country Cengiz Öztelcan, Chief Executive Officer, Turk Telekom International

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Case study: Sicily Hub – how Sparkle’s new IP HUB in Palermo will improve Internet experience in the Middle East and Africa ·A rich ecosystem and market place of multi-breed interconnected players Neutral Internet exchange ·Using next generation data center infrastructure Alessandro Talotta, Chief Executive Officer, Telecom Italia Sparkle

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Informal meeting session Maximise your time at the show and qualify the best business leads using our dedicated meeting areas. Set for up to 4 people these comfortable meeting zones will provide an intimate setting for your most important meetings.


PLANNING, DEPLOYMENT AND OPTIMISATION FOR NEXT GENERATION CONNECTIVITY

From launching LTE to providing connectivity that the new connected economy craves, technology teams across the region are constantly having to rethink how they innovate, create and deliver new network solutions.

TWME Networks explores every aspect of the network evolution, from rolling out LTE to increasing network capacity and improving QoS to connecting the smart city.

SPOTLIGHT ON SPEAKERS:Thomas Magedanz, Head of Next Generations Networks Division, Fraunhofer Institute FOKUS, GermanySunil Joshi, Chief Executive Officer, NeotelMuhammad Rashid Shafi, Chief Strategy Officer, Multinet PakistanAyman Elnashar, Senior Director of Wireless Broadband, Terminals and Performance, duAli Tahmasebi, Director of Technology & Network Planning, Mobinnet

WHY ATTEND:• Learn how to enable new technologies such as LTE-A and VoLTE • Discover how to increase network capacity• Meet technology teams from across the MENA region • Generate revenue by ensuring QoS across your network• Adapt you network strategy to prepare for IoT and smart cities

WHO ATTENDS:Chief Technology Officer plus Head, VP, Director, Manager for:

Also:Solution ProvidersOTT Players

• All OSS• Core Network• I.P. Network• Network Backbone• Backhaul• Roaming• Access Network• Network Architect• Network Planning• Network Infrastructure• Network Deployment• Network Implementation• Network Optimisation• Network Performance

• Network Intelligence• Network Service• Network Equipment• Radio Planning/Quality• Procurement• Quality of Service• Quality Assurance• Information Technology• Supply Chain• Cloud Infrastructure• LTE Networks• Femtocells• Fixed Line


NETWORK EVOLUTION MONETISING NETWORKS

SERVICE INNOVATION

INCREASING NETWORK CAPACITY

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How will 5G change the world – towards SDN-Based MVNO Enablement?• 5G Coming: Revolutionary shift or on-going evolution?• 5G is more than new radio – Understanding the Network

Softwarization Impact• Consumer expectations for 5G and emerging Ecosystems• Prototyping SDN-based 5G Networks and Services for

supporting agile MVNO Business Models• Showcase: Fraunhofer FOKUS OpenXXX Toolkits for global

5G Testbed Realisation• The race for 5G – is 2018 feasible?Thomas Magedanz, Head of NGN Division, Fraunhofer Institute FOKUS, Germany

Chairman: Hermann Riedl, Partner & Managing Director, BCG Middle East Maximising revenue for each customer segment

• How a fixed business can grow and innovate in a Mobile world

• From home to consumer to enterprise – understanding what each segment needs

• Driving new revenue streams by expanding enterprise offerings

Sunil Joshi, Chief Executive Officer, Neotel

Connecting the smart city• The wireless networks evolution for the connected future• A smart network for a smart city• The evolution of wireless networks to handle the explosion

in connected devices• The low power wide area (LPWAN) introduction• Evaluation of licensed and unlicensed technologies for LPWANAyman Elnashar, Senior Director of Wireless Broadband, Terminals, and Performance, du

The battle between LTE and FTTH

• Will LTE replace fixed broadband in the Middle East?

• How will new LTE-A systems stack up against FTTH?

• Should operators be considering a collaboration between

LTE-FTTH instead of choosing one?

• Achieving better return on LTE and FTTH investment

The VoLTE revolution• Is 2015 the year of VoLTE revolution?• Taking the next step and enabling VoLTE on your network• Creating the interoperating carrier relationships needed for

seamless VoLTE• Preparing the network for new VoLTE traffic• WOWing your customers with a richer communications

experience

Using small cells as a differentiator • Benefiting from the maturing small cell market• Is 2015 the year for outdoor deployment?• Understanding the drivers of wifi integration• Cost effective deployment • Development and advancement of small cell wireless

backhaul technology

Preparing networks for service innovation• Aligning your network architectural vision with strategic plans• Securing high-quality communication services over your IP

network • LTE network advancements to support rich

communications servicesReserved for sponsor

Addressing LTE backhaul challenges• Ensuring operators have the necessary infrastructure for

sufficient backhaul capacity• Can LTE small cell backhaul satisfy customer demands?• Utilising new technologies to support backhaul capacity• The role of fiber in the future of LTE backhaulReserved for sponsor

Roundtables

1. De-risk the triple challengeMarcus Lofqvist, SP Technical Lead MEA , Gigamon

2. Launching an LTE broadcast service

Roundtables

1. Using a CEM system to monitor and improve a network


2. Planning a small cells deployment

The user data traffic and quality demand on the road towards TD-LTE• Using TD-LTE to offer cutting edge network services• Lowering hardware investment by choosing TD-LTE• Benefits of higher spectrum efficiency• Deploying a new TD-LTE networkAli Tahmasebi, Director of Technology & Network Planning, Mobinnet

Turning regional growth into company profits • How can operator’s monetise the unprecedented growth in

data demand?

• Understanding how regional developments will affect

operators network strategies over the next 12 months

Muhammad Rashid Shafi, Chief Strategy Officer, Multinet Pakistan

Uncovering the true benefits of network virtualisation • Reducing costs and increasing efficiency with NFV• Could virtualisation revolutionise the business model?• Addressing the barriers of standardisation and co-

existence with legacy networks• Industry roadmap for MENA telcosReserved for sponsor

Monetising customer insights• Using big data to create new revenue streams, improve

customer service and boost retention• Tapping into vast data volumes created on LTE networks• Using analytics to offer a ‘real time’ network coverage and

reduce quality complaints• Turning customer preferences into premium servicesReserved for sponsor

Roundtables

1. 5G in a big data worldDimitris Tsaptsinos, Principle Lecturer, Kingston University, London

2. Taking the necessary steps to ensure your network is ready for LTE Reserved for sponsor

Roundtables

1. Creating the right pricing strategy for your telcoReserved for sponsor

2. Monetising new innovative services



PROVIDING PHENOMENAL QUALITY OF SERVICE AND CUSTOMER ENGAGEMENT

Keeping up with the technology is no longer good enough, you need to keep up with customer expectations. The customer wants to have a personal, efficient and fun experience, so how can you make it happen?

TWME Customer Experience explores how telecom operators can move from network centric organisations to customer centric organisations and deliver an incredible customer experience across every touch point.

SPOTLIGHT ON SPEAKERS:Hany Moneim, Head of Customer Care – Consumer, Vodafone EgyptSinem Yüksel Kartal, Corporate Customers, Customer Experience Development Director, TurkcellUddalak Chattejee, Director - General Customer Experience, Bharti AirtelNeil Baucutt, Head of Customer Experience and Mobile, O2Marvin Peters, Head of Self Service, T-Mobile Austria

WHY ATTEND:• Learn how to understand, engage, impress and retain your customers• Design the ultimate customer engagement strategy• Understand how to deliver a seamless and consistent customer experience across all channels and touch points • Educate your team on practical big data strategies you can implement now• Meet and network with customer experience professionals from across the region

WHO ATTENDS: Chief Marketing Officer and Chief Information Officer plus Head, VP, Director, Manager for:


• All BSS• Revenue • Billing• Assurance• Data Analytics• Big Data• BI & Analytics• Data Processing• Content• Enterprise Content• Customer Relations• Customer Management Solutions• Commercial• Customer Experience• Customer Care

• Customer Value• Customer Service• Call Centre• Online• Mobile• Advertising• Loyalty• Customer Engagement• Digital Marketing• Customer Base• Cloud• Public Relations• CRM• ERP• Website Designers


CUSTOMER INSIGHTS ENGAGEMENT

EXPERIENCE

LOYALTY

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Making your customers love you• Enhancing customer experience using a cluster based

operating model• Understanding your customers experiences using BI• The cluster approach to love – personalising your

customer experience strategy per cluster• Rewarding staff for customer –centric actions• How can increasing customer satisfaction increase revenueMalik Faisal Qayyum, Director CVMA & Customer Centricity Program, Telenor Pakistan

Creating a seamless customer engagement strategy• Understanding customer expectations • Ensuring effortless interaction and increasing engagement

using self service• The importance of quick response times during network

disruptionNeil Baucutt, Head of Customer Experience and Mobile Services, O2

Creating a company-wide customer-centric blueprint• Understanding the impact of customer centricity on

telecom profitability • The importance of a top-down approach and employee

training • Creating aligned systems for consistent customer

managementUddalak Chattejee, Director - General Customer Experience, Bharti Airtel

Winning the constantly connected customer through digital channels• Developing a strategy for customer acquisition through

digital channels• Creating a simple, seamless website • How can using digital channels reduce customer churn and

increase loyalty?• Where does your digital sales channel fit into the

omichannel approach?• Understanding the difference between the traditional, the

online and the connected customerKurtulus Alic, CMO, Turknet

Case study: Creating the ultimate customer experience• Turning customers into fans• How can you co-create experiences with your customers• Measuring and reacting to real time customer experiencesHany Moneim, Head of Customer Care – Consumer, Vodafone Egypt

Creating a flexible, agile customer experience management strategy• Creating a CRM system to deliver a seamless customer

experience• Removing obstacles that hinder superior customer

engagement • Making customer information available throughout the

organisation

Accurately measuring your customers experience• How can organisations gain usable customer feedback?• Is social feedback useful for your business?• Using software to turn customer feedback into actionable

resultsUtpal Nath, Executive Vice President Business, Sky Telecom

Use your data wisely to create loyal customers • Use real-time actionable analytics to bring best offers• Start with “data as a service” and attract new business• Squeeze the money of your big dataTymoteusz Wrona, Head of BSS, Comarch

Roundtables

1. Learning to effectively map your customer journeyReserved for sponsor

2. Migrating to online self-service to improve the customer experience

Roundtables

1. Building the right loyalty system for your customer baseReserved for sponsor

2. Effectively assessing customer loyaltyJawad Abbassi, Founder & General Manager, Arab Advisors Group

Enterprise: cashing in on business customers• Developing unique services for different enterprise

segments• Beyond core connectivity – creating tailor made solutions • Leveraging consumer relationships to gain new enterprise

customersImran Malik, Director Enterprise Services Management Commercial, du

Supercharge your self-service customer engagement• The self-service comeback • Providing accurate and personal customer care using

online self service • Proactively solving customer issues online Marvin Peters, Head of Self Service, T-Mobile Austria

Using big data to personalise your customer’s experience• Deriving deeper insights with Big Data analytics • How can they leverage big data and real-time analytics for

contextual customer engagement?• Extending the analytics to mobile subscribers to improve

engagement/experienceVinod Vasudevan, CEO, Flytxt

Digitising customer care• Reaching and pleasing the on-the-go customer• Integrating digital channels into your current customer

service strategy• Providing accurate and personal customer care using

online self service • Creating aligned systems for consistent customer

managementSinem Yüksel Kartal, Corporate Customers, Customer Experience Development Director, Turkcell

Roundtables

1. How can operators use customer insights to design new products?

2. Using segmentation and services to provide a personalised multicultural offeringReserved for sponsor

Roundtables

1. Making your employees a customer service dream team

2. Deriving deeper insights with good data, right analyticsAbhay Doshi, Vice President-Product and Marketing, Flytxt



THE DIGITAL TELCO THE DIGITAL ENTERPRISE

11:20 11:20Defining your digital ambitions • Creating a vision for monetising digitisation • Creating the services people will want in three years, not

today• Understanding the digital customer • The importance of internal digitisation and an omnichannel

presence Kyle Whitehill, Chief Executive Officer, Vodafone Qatar

How big is the managed services opportunity for telcos?• Attracting clients with private and secure access • Understanding what Managed services telcos can actually sell• Increasing the potential for SaaSSenior Executive, Etisalat

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Providing services for the new connected economy • Succeeding in the IoT by monetising services beyond the

network• Preparing to capture the fast growing M2M opportunity • Defining the telco role in enabling the IoTGurkan Ozturk, Chief Executive Officer, teo

Building a cloud services portfolio for the enterprise customer• Cloud as the center of a telco enterprise portfolio• Offering end-to-end enterprise solutions in the cloud• Catering for the growing SME market • The importance of cloud security for enterprise customers• Addressing and delivering on evolving enterprise needs Yasser Alobaidan, Chief Executive Officer, Jawraa

Building the operating model and infrastructure to support digital services• Preparing the organizational structure for digitization• Digital savvy staff for digital savvy customers• Dissecting how operators can make money in vertical

sectors such as health, automotive and government • Tailoring services using big data to match digital appetites

and payment preferences• Moving to a lighter, more agile platform to encourage

quicker roll out and adaptive technology Nitin Anand, Vice President - Mobile Data, Digital and Innovation, Airtel Nigeria

Developing the skills to compete in the unified communications market• Using VoLTE powered UC to compete with OTT’s• Will OTT’s need to partner with MNO’s to utilise VoLTE-

powered unified communications?• Is integration the access route for telcos?• Developing the full range of services businesses demand

from UCReserved for sponsor

Roundtables

1. New strategies for the age old question – how can telcos monetise apps?Prince Thomas, Lead Digital Services Department, du

2. The business case - planning out a digital strategy Reserved for sponsor

Roundtables

1. Predicting the demands of the enterprise of the futureJean-Francois Thomas, Chief Executive Officer, Orange Jordan

2. Partnerships and hybrid models for enterprise offerings Reserved for sponsor

VERTICAL APPLICATIONS

MONETISING CONTENT

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Becoming the smart telco that creates smart homes• Using assets and relationships to dominate smart home

services• Offering REAL value in smart home services• From air-conditioning to security – which services do

customers really want?• Expanding network capacity to enable smart home

solutions• Forming partnerships to offer the full suite of services

Create compelling digital TV services consumers want• Get over the first hurdle: use research to convince

stakeholders to build your TV product• Create innovative products fast - use Lean UX & rapid

prototyping to validate your ideas • OTT vs IPTV – choose which Middle Eastern TV opportunity

is best for your company• Future-proof your TV strategy - own, distribute and

monetise content wisely• Test and learn – trial new products and continuously

improve reduce churn and strengthen customer loyaltyEewei Chen, Head of User Experience, New Business, Ooredoo Group

Time to talk about mobile commerce• Is it finally time for MENA operators to take mobile

payments seriously?• Not just payments – financial services, advertising and

enterprise services• Partnering for credibility Sammy Tuffaha, Director Mobile Commerce, Etisalat

Monetising digital services in Arabia• Demand profile for digital contents and services • Disruptive challenges in the marketing of digital products• Pricing model - effective demand related to innovation in

digital services • Partnership opportunities – communication and content

service industries• Content based pricing strategies – opportunities and threats• Regulatory overpasses and bypassesSafdar Imam Hyder, Senior Costing Expert, Strategic Finance Department, Omantel

Winning the mobile advertising battle• Utilising large networks, customer data and relationships• Where do telcos fit into the mobile advertising value chain• Acquiring the right technology to deliver mobile advertising • Do you have to have an ‘opt-in’ strategy?Reserved for sponsor

Providing a superior media experience • Providing content to users at scale • Matching the quality of TV on any device, anywhere• Addressing challenges for delivering complex, multi-

platform, live streaming and VoD• Ensuring your services meet high consumer expectationsReserved for sponsorRoundtables

1. Assessing the potential for other sector applications in smart citiesRiad Hartani, Partner, Xona Partners

2. Where do telcos fit into the $60bn mobile advertising value chain?Dennis Oudejans, Chief Marketing Officer, ChannelVASAdil Motani, Product Manager, AdVoice, ChannelVAS

Roundtables

1. Understanding how to successful segment consumer content Samer Geissah, VP Consumer Home & Multimedia Services Commercial, du

2. How can operator’s monetise new OTT content partnerships?Reserved for sponsor



PLANNING AND MONETISING NEW DIGITAL, MOBILE AND HOME SERVICES

Go digital and re-invent your services for business and consumers. Learn how to profit from the digital transformation today, not next year.

TWME Digital Services explores the operator shift from connectivity provider to lifestyle platform and how operators can create compelling digital products to supplement the core revenue streams.

SPOTLIGHT ON SPEAKERS:Kyle Whitehill, Chief Executive Officer, Vodafone QatarJean-Francois Thomas, Chief Executive Officer, Orange JordanGurkan Ozturk, Chief Executive Officer, teoEewei Chen, Head of User Experience, New Business, Ooredoo GroupNitin Anand, Vice President - Mobile Data, Digital and Innovation, Airtel Nigeria

WHY ATTEND:• Learn how to create compelling digital products • Access new market segments with payments, advertising and health products• Create new and agile enterprise offerings• Meet digital and innovation experts from across the region • Understand how to access and monetise the entertainment sector

WHO ATTENDS:Chief Innovation Officer and Chief Digital Officer plus Head, VP, Director, Manager for:


• Value Added Services• Smart Services• Data Services• Digital• Digital Services• Digital Home• Home Services• Enterprise• Mobile• Innovation• M2M• mAdvertising• mHealth

• Mobile Money• App Development• Content• Broadband• IPTV• Voice• Infrastructure Sharing• OTT Relations• Cloud• App Developers• Augmented Reality• Cloud Services

“THE INFORMATION AND DISCUSSION CRITICAL FOR TELECOM DECISIONS” Ooredoo


THE A-Z OF TELECOM OPERATORS ATTEND THIS SHOW

Meet CXOs, networks, wholesale, digital and customer teams from telecom operators from across the Middle East and the globe. There is no better place to network and do business.

IT’S A NETWORKING EVENT


ROUNDTABLESRoundtable discussions led by experts addressing challenges and opportunities facing specific telco departments. Intimate and interactive.

VIP PROGRAMOur networking team works year round to build important relationships with telecom operators. This is how we pack out the conference with so many telecom CXOs year after year.

SPEED NETWORKINGJoin us at speed networking and rotate around until you have had 3 minutes in front of every customer and prospect in the room. Establish valuable relationships with retail and wholesale telecom operators that will transform your business.

TELECOMS WORLD AWARDSpresented by Bharti AirtelThe undisputed mark of success for the telecoms industry in the Middle East. There is no better place to network with telcos in an exclusive and entertaining environment.

WHOLESALE CARRIER NETWORKINGThe TWME Carriers agenda is packed out with networking specifically for wholesale carriers.

WHOLESALE SPEED NETWORKING SESSIONLike speed dating, only more profitable! Join us for 40 minutes of intense speed networking that will ensure you take plenty of business cards back to the office.

WHOLESALE MEETING AREASMaximise your time at the show and qualify the best business leads using our dedicated meeting areas.

WHOLESALE MEETING ZONEWe do the introductions, you do the business! Pinpoint your top prospects at the show and we will make the introductions easy for you.

AWARDS

www.terrapinn.com/telecomawards

AWARDS CEREMONY: 14th September

DO YOU WANT THE WORLD TO VIEW YOU AS THE BEST OPERATOR OR BEST WHOLESALE CARRIER?

THIS IS YOUR CHANCE TO SHINE.

The Telecoms World Awards presented by Bharti Airtel are the undisputed mark of success for the telecoms industry in the Middle East. Since launching in 2007, we have rewarded the leading telcos in the region including du, Etisalat, Zain, Mobily, STC, Ooredoo and many more.

THE JUDGES

Raza Rizvi, Solicitor (England and Wales), Simmons & Simmons Middle East LLP

Karim Taga, Managing Partner, Global Practice Leader TIME, Arthur D. Little Austria GmbH

Riad Hartani, Partner, Xona Partners

Tony Eid, CEO, Trace Media International UAE

Hermann Riedl, Partner & Managing Director, BCG Middle East

Presented by

THE CATEGORIES

Best Operator Best Enterprise ServiceBest Brand

Best Operator Network

Best Network Infrastructure

Best Customer Experience

Best Consumer Service

Best Digital Service

Best International

Wholesale Carrier

Best Middle Eastern

Wholesale Carrier

Best Middle Eastern

Wholesale Carrier – Voice

Best Middle Eastern

Wholesale Carrier – Data

WHY SPONSOR


WHO SPONSORS • Wholesale carrier

• VAS and content delivery

• Network infrastructure

• Network equipment

• Billing and OSS

• Cable owners and operators

• IP backbone and infrastructure

• Consultancies

WHY CARRIERS SHOULD SPONSORS • Meet international wholesale carriers

• Profile your brand and stay ahead of the competition

• Win new business and stay visible to your customers

• Let us organise your meetings with the wholesale carriers you want to do business with

WHY VENDORS SHOULD SPONSOR • Meet the A-Z of Middle East operators

• Put your brand at the front of decision maker’s minds

• Gain face-to-face contact with the market

• Create new business leads

• Educate operators on your product / services

• Discover the needs of your target market and match your solutions face-to-face

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SPONSOR

RESERVE YOUR PLACE TODAY

Book now www.terrapinn.com/twmebrochure or call +971 4440 2535

BRING YOUR TEAM

With four different conferences for networks, carriers, digital services and customer experience make sure every function is present at the show to make sure that they don’t miss out.

Bring your team and get an extra discount. There are special group packages available call +971 4 440 2535 for more details or go to terrapinn.com/twmebrochure

The earlier you book the more you’ll save.

It is really easy to book your place online.

Our online calculator will ensure you take advantage of the best deal.

Go online and book now www.terrapinn.com/twmebrochure

Don’t forget to enter special code BD01 to claim the Early Bird discount.

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FINAL PRICEPACKAGE

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Save up to 35% on group bookings for wholesale carriers

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2015 SPONSORS

GOLD SPONSOR

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