telecom capabilities€¦ · solutions include process management (process automation, performance...

Copyright ©2018 Xpertnest. All rights reserved.

Telecom Capabilities


Telecom OSS/BSS

We provide solutions for integrating various components of telecom support in OSS/BSS. We provide Data Service like Data Quality Management, Data Analysis, Master Data Management. Our solutions include process management (process automation, performance analysis, process modelling, etc.) and integrating various systems with our customized software and APIs development.

STRATEGY, INFRASTRUCTURE & PRODUCT OPERATIONS

ENTERPRISE MANAGEMENT

Strategy & Commit

Infrastructure Lifecycle Management

Product Lifecycle Management

Marketing & Offer Management

Service Development &Management

Resource Dev. & Mgmt. (App., Computing & Network)

Supply Chain Development & Management

Operations Support & Readiness

Fulfillment Assurance Billing & Revenue Management

Customer Relationship Management

Service Management & Operations

Resource Management & Operations (Application, Computing & Network)

Supplier/Partner Relationship Management

Strategic & Enterprise Planning

Enterprise Risk Management

Strategic Effectiveness Management

Knowledge & Research Management

Financial & Asset Management

Stakeholder & External Relations Mgmt.

Human Resource Management

CUSTOMER

Telecom Capability Overview

Process Improvement Data ManagementConsulting Solution Development Automation


OSSMulti-cultured, Multi-vendor network

System Integration & Automation

Device 1

Device 2

Device 3

Device n

Network Provider

EMS

EMS

EMS

EMS

NMS

Service Assurance

Network Planning

Fault Management

BSS

Customer Management

Billing

Product/Service Management

Trouble Ticketing

System Integration

COTS Products

COTS Products

Interface development

COTS Products

Custom Products


Custom Products

Custom Products


▪ Interfacing using Open APIs.▪ Interface development with

WebAPIs like REST and SOAP.▪ Interfacing with protocols like

HTTP, FTP, SFTP etc.▪ Event based trigger and

webhooks

▪ Database integration▪ Applications integration▪ REST/SOAP API based

integration

At Xpertnest, we have capabilities to integrate different applications which expose their relevant APIs or files with the system. We have capabilities to develop applications which seamlessly integrate two or more systems for a larger system like NMS. We can develop WebAPIs like REST or SOAP which consumes APIs from either COTS or custom products and generate relevant data/files to be exposed to other APIs to be consumed.


System Transformation

Data Cleansing

Staging Area –Source Data

Data Analysis / Business Rules

▪ Automated analysis using tool/framework▪ Manual Analysis

Data Discrepancy Identification

Anomaly Data sheets

Approval from ASG for data upload

Mark disapproved records

1

2

3

Conflicting Data – No direct cleanse possible

▪ Conflicting data sheets▪ Source data modification with help of

business operations

One time data cleanse

Prepare Deployment script

Script deployment

Legacy Systems

Data Cleanse & Data Validation Rules

Target Systems

System Transformation Program



Keep it clean

1

One Time Data

Cleanse

2

Maintain Clean

Data

3

System Transformation

4

Data Migrati

on

5

Parallel Run

6

Legacy system & New

Systems

7

Go Live &

Launch New

Systems

8

Legacy Systems Closure


Network as Master & Analytics

Our experienced team has worked with major telco companies to implement Network as Master (NAM). NAM acts as extensions of NMS system to bring network inventory from various regional system in central place for further reporting and analytics. We have experience in producing variety of reports and analysis from the telecom network elements.

Network as Master (NAM)Extension of NMS system to bring network inventory from

various regional system in central place for further reporting and analytics.

Commercial to Network Discrepancy Reporting -

DISHA

Service to NetworkCorrelation reporting

CPE Hardware & Software reporting

Capability

Configuration Viewer Capability

Enhanced internal & Supplier CPE data

reconciliation

CPE Discovery to support device status &

Contracts

Extended CPE Discovery to support non-router

devices

Extended CPE Discovery to support non-router

devices

Lead to Cash Dashboards

Inventory Summary & Detailed report

Inventory Issues Reports

Activation Issues Dashboard

HOTM Issues Dashboard

Order Capture Discrepancy Dashboard

Provisioning Issues Dashboard

Trouble to Resolve - Dashboards

Faults breaching SLA’s Fault Trend Analysis

Device Monitoring Failures

Performance Monitoring

TicketMonitoring

Inventory Health Check

Billing Dashboards

Internal port settlement

Product-wise SummaryRegion Based Revenue

Analysis

Customer Billing Issues Supplier Billing Issues

Network Inventory - Dashboards

MSO Impact analysis

Identification of inactive lines

Circuit/Port optimization

Incorrect Ceasing Network Data Alignment

Network Inventory - Dashboards

Identification of inactive lines

Circuit/Port optimization

Incorrect CeasingNetwork Data

Alignment

Analytics

Mechanistic & Predictive Analytics for deeper

insights.

Comprehensive Discrepancy monitoring &

correction

Customer centric managed Inventory Visualization

capability.


Target Systems

Data Migration Factory - DMF

Xpertnest has proven data migration methodology and capability to support system transformation and integration with required systems. Our Data migration principles covers,• Governance and Joint Ownership• Well defined Migration Methodology• Data Profiling and Detecting Quality Issues early • Process and Tool Driven approach• Pre-Migration Dry Runs and Post Migration Incremental Runs

Billing

Order Management

Service Management

Partner Management

CRM

Business Support System (BSS)

Inventory Management

EMS

Resource Management

Asset Management

Knowledge Management

Operation Support System (OSS)

Fulfillment

NMS

Derived Data Stores Staging & ETL Enterprise Data Warehouse

Data Service Layer, OLAP

Source Systems

Source Data Stores

Silo-ed Files

Excel Sheets

Local Instances

Databases

Legacy systems

Manual Entry Points

Queries

Ad-hoc Reports

Transformed & Consolidated

Data

Legacy OSS/BSS Systems


The formation of Network migration assistance consists of key elements which are essential in the delivery of an E2E seamless service. We take End to End ownership of all the activities to ensure smooth and timely migration from Legacy to Strategic network. A united scheme to provide a consultative-led solution approach to address various business & technical issues which come across in network migration. Our expertise into OSS and BSS functions to support network migrations provides no service outages during migration.

Network Migration – Work Flow Manager

Project Planning

Del

iver

y /

Acc

epta

nce

Project Monitoring / Status Reporting

Co

nfigu

ration

/ Migratio

n

Source Destination

Pre Migration Assistance

Business Requirements

Identify Business Stack holder

Product, Service & Technology

Requirement analysis

Identify Misaligned data

Update OSS system

Maintain DQ

▪ Creation of site assessment inflow reports

▪ Commercial technical data of customer devices

▪ Infrastructure report containing services installed

▪ Automation of inflow report to reduce CT and RFT

Network Migration Assistance

Initiate

Develop infrastructure consolidation approaches

Engage

Engage End client

Agree Schedule

Plan

Provision resources according to the plan

Execute

Execute, consolidate and stabilize new network

Post Migration Assistance

Legacy N/W closure test▪ Proactive network

data, performance data & SLA data monitoring

▪ Data integrity checks across OSS/Network

▪ Alignment of OSS view as per installed network Config

▪ Automation of service health reports

Data Integrity test

Service Activation test

▪ Identify Client Connections & Qualify Network Configuration

▪ Client Engagement & Raising PWT

▪ Raise E2E Migration order▪ Post Migration Client Testing/ Remove old Network

configuration


Process

Network

Technology Product

Systems

Customer

• Standardization of process• Qualification of roles and

responsibilities• process improvement and

optimization opportunities

• Network consultancy and business awareness

• The expertise cover network core, distribution and access layers, product in network and OSS, customer and technology

• Extensive vendor experience i.e. Cisco and Juniper

• In-depth experience of MPLS product and service design

• Expertise in MPLS transport and service layer

• Extensive knowledge on various products• Engagement in the complete life-cycle of the

product release incl. SSD, Component Design, E2E Test and UAT

• Extensive engagement and knowledge in VV&T, NIT and QG Reviews

• Experience in direct end customer engagement in service design, migration & sales support

• In-depth understanding of customer business, services & technology requirements

• System knowledge spans from commercial order acceptance through to delivery and assurance, including billing and supplier management

Expertise & know-how of technology and business functions

Network Management & Support


Data Sources1. Baseline Data

• Baseline Data for As-Is Logical / Physical Inventory and Sites

• Capture Inventory and network data (from NMS). Apply Data Standards & Co-relation Standardization

2. Network Discovery & Audit• Identify devices (LAN Switching and WAN routing)

connected to the network. • Identity & Produce high level topology view from the

Discovery and Audit

3. Asset/Circuit Identification & Validation• Identify Asset and circuits from the OSS & Invoices

and recorded by NMS

4. Inventory Analysis• Inventory analysis for supplier invoices,

inventory systems and network discovered devices

5. Reporting• Progress report for Asset, Circuit

Identification & Validation• DQM Dashboard for Asset/Site validation

and Circuit Identification / Validation

Various reports & documents generated …

• Compliance reports for Site and Assets• Site interview reports• Inventory vs Discovered Physical

Assets Report• Device discovery analysis report• Device level interface/port data and

availability• Physical topology (routing and

switching layer only)

• Reconciliation reports to qualify installed circuit base (from NMS)

• Circuit analysis report• All circuits managed by Network

Management System

Asset & Site Validation

Circuit Identification & Validation

End-to-end Network & Inventory Analysis


Our Telco Experience

Grow your business with us


We have qualified SMEs in telecom industry - Our data consultant, data architects, data analyst and designers have for more than 10+ years in the industry. Our team has experience

working for global telecom giants all over the world during their past engagement while working or previous profiles. Some of the key telecom areas for which our team have rich

experience in are mentioned below.

Service Assurance

▪ Customer Address Cleanse

▪ Service Inventory Cleanse

▪ Performance Management

▪ Enhanced Customer SLA

Management

Revenue Assurance

▪ Cost Assurance

▪ Bill Assurance

▪ Cost Leakage identification

Portfolio Rationalization

▪ Master data management

▪ Product Launch support

▪ Legacy Product Closure

▪ Product rationalization

▪ Data build

Service Fulfillment

▪ Order journey

improvement

▪ Quality gate & checks

▪ Customer Inventory

Cleanse

▪ Data Quality Dashboards

and reporting

Network Services

▪ Network configuration

▪ Network migration/closure

▪ Network Inventory

Discovery & Reconciliation

▪ Network optimization

▪ Asset Management

Sell Build Run

Experience in Telecom Sector


Experience being part of Success Stories

Data Quality Management and migration for a Taken-Over network

▪ Conducted pre-migration site assessment & proactive monitoring of migration orders to overcome failures & delays

▪ Significantly reduced time to migrate on standard stack thus mitigating cost of maintaining dual stack and FTE

Business Benefits: Enabled Operator to realize saving of multimillion dollars for network migration

Integration of OSS/BSS system data for 360 reporting

▪ Inventory of global and regional customer were integrated on common IMS/NMS platform for further reporting

▪ One truth view of the orders, services and inventories across the OSS for any given contract

▪ set a clear direction for strategic solutions with the help of reports highlighting the issues and their root causes

Business Benefits: Improved operations efficiency, Cost avoidance and release of resources

Data Quality Management for Device Proactive Fault Management

▪ Analysis of the asset and service related data across the inventory, network and fault monitoring systems helped in identifying data discrepancies

▪ Improve the inventory quality in the systems so that fault management and the entire T2R journey works seamlessly.

Business Benefits: Drastic improvement in data quality resulting in improved response time to customer tickets

Optimum Utilization of Network Inventory

▪ Misaligned network data across service delivery, assurance and billing systems

▪ Developed exhaustive framework to address Port, Access & CPE alignment amongst more than a dozen systems

Business Benefits: Enabled cost savings, identified and optimised unused network resources

Supplier Invoice and Revenue Assurance

▪ Revenue assurance activity for the external/ 3rd party Telco spend for network

▪ Identification of unused network elements which is being billed by supplier

▪ Reconciling all the received invoices which is captured in a single large database in a normalized structure

Business Benefits: Annual enabled cost saving of multi million dollars from supplier overcharge and unused network asset

Inconsistent Data resulting in Operation issues

▪ Data inconsistencies b/w Fulfilment and Inventory systems leading to high CT

▪ Data cleanse, standardization and synchronization between different systems to arrive at one truth data and minimize operational issues

Business Benefits: Enabled annual cost saving by improving operational efficiency


Tools & Technology

Solution Development

IoT, Image & Video Processing Cloud Solutions & NetworkData Management

About UsWe are a start-up organization in data analysis/management, cloud solution development, implementation services on COTs products and Network services in information technology domain. Our vision and focus is to provide customized solutions with quality and cost effective service. A strong client focus approach and constant quest for top class quality services have enabled us to attain and sustain leadership position. We are bunch of individuals who has years of industry experience working for some of the leading MNCs and with global major customers.

Hands-on involvement of seniors in all-important tasks, regular internal & external reviews, ability to comprehend the critical requirements of a client, as also the ability and expertise to respond to a clients’ queries outside the formally defined scope of work. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. We focus on bringing to life great ideas and enterprise solutions that drive progress for our clients. Our goal is to gain growth through superior customer service, innovation, quality.

[email protected]

UK : +44 7887761157

India : +91 963868 2633

KD Towers,Cotterells,Hemel Hempstead,HP1 1AT

8 Thamesbank,Biggleswade,United Kingdom,SG18 8NW

“Maulik”, 1/6 NavjyotPark, B/h Jade Blue , 150ft Ring Road,Rajkot - 360005

J-201 Shukan Gold,Gota chowk,New SG Road,Ahmedabad - 382481

Maanplein2516 CK The HagueNetherlands

telecom capabilities€¦ · solutions include process management (process automation, performance...

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