teega development short term rental (str) control … · 5 chris lee [email protected] 22...
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Edgenta TMS Sdn Bhd
SHORT TERM RENTAL (STR) CONTROL PLAN
TEEGA @ PUTERI HARBOUR (21-NOV 2018, 2.30pm)
TEEGA DEVELOPMENT
Prepared by : David Lim(Community Manager)
1.INTRODUCTION2.AGENT / OPERATOR REGISTRATION3.ISSUANCE OF ID CARDS4.HOUSE-RULES ENFORCEMENT5.FEEDBACK/COMPLAINTS - GENERAL DO &
DON’T6.COMMUNA APP FOR REGISTERED STR
AGENT / OPERATOR7.STR PROCESS FLOW CHART8.ADDITIONAL BY-LAWS – NEXT AGM9.MATTER ARISING
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INTRODUCTION
LONG TERM RESIDENTIAL TENANTS
- Management to keep records for tenancy agreement (relevant pages) as stipulated
under House-Rules section 9.2.
- For Management/Security to identify the registered tenants whom able to enjot
the full facilities.
- House-Rules enforcement.
SHORT TERM RENTAL(STR) GUESTS
- AirBNB, Booking.com, Self-Operated, Agents & Operators.
- Vacational guests – Weekenders / Holidays (Duration of stays <6 months)
- Lack of Tenancy Agreement.
- Complaints by Owners who resides at Teega Mixed Development.
- Safety concern.
- Fraud case / Unfortunate incident (Case Study)
- Majlis Bandaraya Iskandar Puteri COB’s reply & direction
- SOP by DBKL COB enforcement as reference.
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REGISTERED AGENT & NEGOTIATOR REGISTRATION
REGISTERED REAL ESTATE
AGENT/NEGOTIATOR
ARE REGULATED BY BOVEA
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STR AGENT / OPERATOR REGISTRATION
WHY REGISTER WITH MANAGEMENT?
- So that Management can assist to regulate and control.
- Safety & security concern as Teega is a mixed development.
- Management can disseminate memo and notice related to STR to relevant parties.
- Management can provide better support.
- To maintain harmonious communal living environment.
- Management able to ban and blacklist unregistered STR agent/operator.
- To avoid and present the resolution for banning STR to appear in AGM.
YOUR ROLE AS THE REGISTERED STR AGENT/OPERATOR IS CRUCIAL TO
ENSURE THE CONTINUITY OF STR SERVICES OF PREMIUM STANDARD IN
TEEGA
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ISSUANCE OF ID CARDS
SAMPLE OF ID CARD
- STR AGENT
- STR GUESTS
- Any loss of ID card due to negligence, Management shall impose a fine of RM50 per card replacement.
- Management/Security need to maintain a issuance of card listing to avoid misuse of lost cards.
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HOUSE-RULES ENFORCEMENT
REGISTERED STR OPERATORS / AGENTS MUST BE WELL-VERSED IN ;
- House-Rules
- Strata Management Act 757 (Maintenance & Management) Regulation – Under
Third Schedule : BY-LAWS.
It is compulsory for each unit to have the House-Rules available for STR guests to
refer and follow.
FACTS : OWNERS & RESIDENTS ARE ADHERING TO THE HOUSE-RULES,
QUESTION : WHY CAN’T THE STR GUEST FOLLOW THE SUIT?
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STR GUEST GENERAL GUIDELINES – DO & DON’T
- TEEGA IS A RESIDENTIAL MIXED DEVELOPMENT - IT IS NOT A
HOTEL/RESORT !
- DO NOT CREATE NUISANCE FOR OTHER RESIDENTS.
- DO NOT LITTER REFUSE ALONG CORRIDOR. TO USE “BILIK SAMPAH”
OR BIN ROOM LOCATED AT EACH FLOOR.
- TO WEAR PROPER SWIMMING ATTIRE BEFORE USING THE POOL
- TO DRY YOURSELF BEFORE ENTERING TO LIFT LOBBY AND LIFT.
- FACILITY BOOKING SUCH AS TENNIS, BADMINTON COURT AND BBQ
PIT ARE NOT ALLOWED TO BE USED BY STR GUEST.
- TO PARK AT THE DESIGNATED LOT PROVIDED BY LG CAR
PARK(PUBLIC CAR PARK) OR VISITOR PARKING LOT (LEVEL P5 & P4).
- NOISE LEVEL AFTER 10PM SHOULD BE KEPT BELOW 50 decibel (DBA)
- TO ADHERE TO TEEGA HOUSE-RULES.
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COMMUNA APP – FOR GUEST BOOKING
- STARTING 1-JAN, ALL REGISTRATION OF STR GUESTS SHALL BE DONE
USING THE COMMUNA APP.
- Registered Agent/Operator to be provided COMMUNA APP verification code for
the registered units under their care.
- QR code shall be generated by the COMMUNA APP upon the booking and to be
provided to Security upon check-in. Any unsuccessful scanning, Agent/Operator
has to attend to the guests in order to assist the check-in.
- STR guest without QR code has to be assisted by the registered Agent/Operator to
check-in.
IOShttps://itunes.apple.com/my/app/communa/id1277657741?mt=8
Androidhttps://play.google.com/store/apps/details?id=com.vadevelopment.communamanagement&hl=en_US
STR AGENT COMMUNA App LoginSTEP 1 : Install
Step 2: Key in Verification codeStep 3: Tick Term & ConditionStep 4: Click Submit Step 5: Register Email &
password Step 6: Click Submit
If you have more than 1 property.Please Add New Property
Step 8: Confirm detail & submit
Step 7: Select the unit NOTE : ONLY FOR STR VISITOR REGISTRATION –OTHER FUNCTION NOT APPLICABLE
How to use Visitor Registration
Step 1: Click on Visitor Registration
Step 2: Key In Visitor details & click submit
Step 3: QR code generate Click share by either WhatsApp/ email / MMS
SecurityApp Login
STEP 1 : Install
STEP 2 : Login
OR
Registered Visitors In & OutSTEP 3 :
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PROCESS FLOW CHART FOR STR
STR AGT/OP to register with MGR
MGT to issue ID card for STR
AGT/OP
MGT to issue ID card for STR
GUEST(UNIT NO)
MGT to issue COMMUNA
verification code (UNIT NO)
STR AGT/OP to register for COMMUNA ACCOUNT
accordingly
ABBREVIATON :AGENT : AGTOPERATOR : OPMANAGEMENT : MGT
STR AGT/OP to use COMMUNA app for
registering STR GUEST
STR AGT/OP to send QR code to
STR GUEST
STR GUEST to check-in using QR .SECURITY to scan the QR code and
verify the ID.
Upon successful QR code scanning & ID
verification, SECURITY to provide STR GUEST
ID & allow entry.
STR GUEST to check-out by returning the STR ID and SECURITY to update COMMUNA system for
the check-out.
start
end
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ADDITIONAL BY-LAWS – FOR NEXT AGM
- Majlis Bandaraya Iskandar Puteri COB’s reply and direction.
- DBKL COB SOP for STR regulation in Kuala Lumpur.
in Bahasa Malaysia only.
- JMB shall propose to adopt the additional By-Laws provided by DBKL SOP in the
next AGM.
- SUMMARY OF THE ADDITIONAL BY-LAWS ; (FOR STR RELATED)
(a) Added functions of JMB/MC.
(b) Added compulsory responsibilities of parcel owners.
(c) Power of JMB/MC to impose fines.
(d) Form for STR Guest application to be completed by owner and agent with Guest
information.
(e) Deposit placement to Management by owner.
(f) Under-Taking Letter (certified by Commisioner of Oath/Magistrate/Section Court
Judge) by owner to JMB. Deposit shall be forfeited accordingly if STR guests do not
adhere to By-Laws.
Importantly, owners or assigned agent/operator to be solely responsible to the guests.
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CASE STUDY – TEEGA RESIDENCE UNIT A-XX-XX
CHRONOLOGY OF EVENTS
- Mr A have engaged unregistered agent, Ms B(Filipino) to start a month lease at unit A-
XX-XX.
- Deposit RM1,000 and rental for the month of Sept-18(RM3,500) was paid by Mr A on
3rd Sept 2018 to Ms B.
- Mr C (owner of A-XX-XX) received RM3,500 for Sept Rental but not the Deposit.
- Mr A (tenant of A-XX-XX) paid RM3,500 for Oct-18 rental to Ms B(agent for A-XX-
XX)
- Owner of A-XX-XX did not receive the Oct rental as Ms B informed no one is
occupying the unit.
- Mr A wanted to continue with the Nov-18 tenancy and tried to contact Ms B but was
told that she was deported back to Philippines.
Ms B was staying in unit A-YY-YY (No tenancy agreement records) and there was a
move-out records on 1-Nov for unit A-YY-YY.
CONCLUSION :
- Mr A lost the deposit of RM1,000.
- Mr C lost the rental for the month of October.
- Ms B was confirmed deported back to Phillipines. Move-out form was submitted to
Management on 1-Nov.
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CASE STUDY – TEEGA RESIDENCE UNIT A-XX-XX
.
- MANAGEMENT SHALL NOT BE LIABLE FOR
MATTERS RELATED TO STR BUT WOULD LIKE
TO REGULATE/REGISTER ALL STR AGENTS TO
PREVENT INCIDENT SIMILAR TO THIS FROM
HAPPENING AGAIN
- SAFETY IS ALWAYS OUR
NUMBER 1 PRIORITY.
- IMAGE AND STANDARD
OF TEEGA IS CRITICAL.
- SO, LETS WORK
TOGETHER..
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MATTERS ARISING
- Registration of all guests are crucial as the above proposal is for the Main Guest(via
communa) only. The Management shall look into the VMS for registration of all
guests via ID card scanning(MyKad) and Passport No. Registration.
- More signages are required to show the directory and also BILIK SAMPAH to be in
ENGLISH language.
- Implementation of car park for STR guests using LG Floor and Visitor Parking
Lot(Level P5 for Tower Residence & P4 for Suites).
- Enforcement by Security personnel and to be more vigilant and strict on execution
level.
- Security improvements by developer is on-going. (CCTV, Access Card entry, )
- All agents/operators to send information (Full name, ID number, photograph,
contact number, company name and units listing).
- Email to [email protected]
- Target date for implementation 1st January 2019.
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List of Attendees ;
ATTENDANCE LISTING
MEETING : Teega STR Control Plan
DATE : 21-Nov 2018
TIME : 2.30pm
VENUE : Tower Residence A - Sky Deck Function Room
NO Name Email Address NO Name Email Address
1 FADILLAH [email protected] 18 CATHERINE LATIF [email protected]
2 JESLYN LEE [email protected] 19 ANISA KARLINA [email protected]
3 DANNY CHUA [email protected] 20 ALBERT CHIA [email protected]
4 TRAVIS LIM [email protected] 21 NUDZUL NUR HAQIMI
5 CHRIS LEE [email protected] 22 GOH SOO KIAT [email protected]
6 LIN DE CANO [email protected] 23 SHARMILA [email protected]
7 CHERYL LIM [email protected] 24 JOEL [email protected]
8 TIYA (LSE) [email protected] 25 FIRAS [email protected]
9 EELAINE [email protected] 26 NURUL NISAH [email protected]
10 JESSIE [email protected] 27 SKYY [email protected]
11 FASEHAH [email protected] 28 ANGIE TAN [email protected]
12 NAZIHA [email protected] 29 HANNAH HAN [email protected]
13 RAYMOND KOO [email protected] 30 LEON U [email protected]
14 LIM FOOK KUAN [email protected] 31 BEL QUEK [email protected]
15 LAI KIN GUAN [email protected] 32 JERRY LIM [email protected]
16 LOOI WEN LI [email protected] 33 JEOL MARCEL [email protected]
17 DIANA ANG [email protected]
THANK YOUTHANK YOU