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TECNIA INSTITUTE OF ADVANCED STUDIES 3, PSP, INSTITUTIONAL AREA, MADHUBAN CHOWK , ROHINI ,

DELHI-110 085, INDIA TELEPHONE NO.:+91-11-27555121, 122,123,124

FAX : .:+91-11-27555120 E-MAIL: [email protected]

WEBSITE: www. tecniaindia.org

QUALITY SYSTEM MANUAL TIAS-QSM-02

Copy No. : Issued to : SCOPE OF CERTIFICATION : To Impart High Quality Education,

Training And Skill In Management Disciplines Comprising Of MBA, MCA, BBA and BJMC.

EXCLUSION CLAUSE: 7.3

AUTHORIZED BY CHAIRMAN: Sh R.K.Gupta NOTE: - The scope of the QUALITY SYSTEM MANUAL covers Quality Policy & Policy Statement for all the Clauses of ISO 9001-2008. No part of this QUALITY SYSTEM MANUAL shall be reproduced without the prior of Chairman/Director.

Issued By: MR

Issue No.02 Date of Issue:01.06.2010

Approved By: Director of 1

INDEX/CONTENTS

CLAUSE/SECTION

SUB-CLAUSE SECTION

DESCRIPTION PAGE No. (Total)

REV. No.

00 Front Page 01 1.1 Index/Contents 02 1.2 Amendment Records 01 1.3 Abbreviation 01

1.0

1.4 Issue Control & Issue Control 01 2.0 Introduction & Institute History 02

3.1 Organization Chart 01 3.0

3.2 Planning for product/services realization (Flow Chart)and Sequence & Interaction between process

01

4.1 Quality Management System (General Requirements)

4.2 Documentation Requirements 4.2.2 Quality Manual 4.2.3 Control of Documents

4.0

4.2.4 Control of Quality Records

03

5.0 & 5.1 Management Responsibility/ Management

Commitment

5.2 Customer Focus 5.3 Quality Policy 5.4 Planning, Quality Objectives & Quality

Management System Planning

5.5 Responsibility, Authority & Communication 5.5.2 & 5.5.3 Management Representative & Internal

Communication

5.0

5.6 Management Review, Review Input & Review Output

12

6.0,6.1 &6.2 Resource Management, Provision of Resources & Human Resources

6.0

6.3& 6.4 Infrastructure & Work Environment 04

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QUALITY SYSTEM MANUAL

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REVISION NO. 00 DATE :NIL

TITLE :INDEX/CONTENTS PAGE NO. 1 OF 2

TIAS SEC. NO. 1.1

CLAUSE/SECTION

CLAUSE / SUB-CLAUSE SECTION

DESCRIPTION PAGE No. (Total)

REV. No.

7.0 & 7.1 Product Realization, Planning of Product Realization

7.2, 7.2.1 Customer Related Processes, Determination of Requirements Related to the Product/services

7.2.2 Review of Requirements Related to the Product/services

7.2.3 Customer Communication 7.4 Purchasing Process 7.5, 7.5.1&7.5.2

Production/servicing & Service Provision and Validation of Processes for Production/servicing & Service Provision

7.5.3 Identification & Traceability 7.5.4 Customer Property 7.5.5 Preservation of Product/services

7.0

7.6 Control of Monitoring & Measuring Equipment

08

8.0,8.2.1 Measurement, Analysis & Improvement,

Customer Satisfaction

8.2.2 Internal Audit 8.2.3 Monitoring & Measurement of Processes 8.2.4 Monitoring& Measurement of Product/services 8.3 Control of Non-Conforming Product/services 8.4, 8.5.1 Analysis of Data, Improvement & Continual

Improvement

8.5.2 Corrective Action

8.0

8.5.3 Preventive Action

05

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TITLE :INDEX/CONTENTS PAGE NO 2 OF 2

TIAS SEC. NO. 1.1

1.2 AMENDMENT RECORD

Issued By: MR



Date of Amendment

Section No. & Page No.

Amendt. No.

Reason for amendment Issued By

Approved By.

01.06.10 02 Whole QSM has been upgraded as per new version ISO 9001:2008

MR Director


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TITLE: AMENDMENT RECORDS PAGE NO 1 OF 1

TIAS SEC. NO 1.2

1.3 LIST OF ABBREVIATIONS

1. TIAS TECNIA INSTITUTE OF ADVANCED STUDIES 2. ADMN Administration 3. ISO International Institute for Standardization 4. M.R./MR Management Representative 5. QSM Quality System Manual 6. QP Quality Procedure 7. R/REG Register 8. F Format 9. SPEC Specification 10. S Secondary 11. QP Quality Plan 12. No. Number 13. REV. Revision 14. IQA Internal Quality Audit 15. CA Corrective Action 16. PA Preventive Action 17. WI Work Instruction 18. CL Check List 19. REF. Reference 20. QC Quality Control 21. I/C In-charge 22. ASL Approved Supplier List 23. i.e. That is 24. e.g. Including 25. BIS Bureau of Indian Standards 26. DES Description 27. DOC Document 28. Dr. Doctor 29. FRM Forms 30. HOD/H.O.D Head of Department 31. IMT Instrument of Measuring & Testing 32. TPO Training & Placement Officer 33. LAB ASST. Laboratory Assistance 34. LAB INST. Laboratory Instructor 35. MOM Minutes of Meeting 36. NCR Non Conformity Report 37. P Primary 38. PROF. Professor 39. TIAS-QC TECNIA INSTITUTE OF ADVANCED STUDIES-Quality Council 40. WI Work Instruction 41. MBA Master of Business Administration 42. MCA Master of Computer Application 43. BBA Bachelor of Business Administration 44. BJMC Bachelor of Journalism Mass Communication

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TITLE: ABBREVIATIONS PAGE NO 1 OF 1

TIAS SEC. NO. 1.3

1.4 ISSUE CONTROL 1.4.1 Issue:

This QUALITY SYSTEM MANUAL has been prepared in accordance with ISO-9001:2008 Standards. It outlines the Quality System requirements which the Institute has adopted to meet the requirements of the Standards. The Management Representative shall issue this manual. It shall be controlled as per Clause 4.2.3 of this manual. All authorized holders, as per distribution list shall be responsible for implementation of the Quality System in their respective areas. Individuals in possession of the controlled copies shall receive revision or amendments, as and when issued. QUALITY SYSTEM MANUAL may be issued outside the Institute, if required. It shall however, not be controlled, shall not contain copy no. and shall be stamped as “Uncontrolled”. The manual shall be reviewed at least once a year to ensure that the current practices and procedures are effective and adequate and updated.

1.4.2 DISTRIBUTION The manual shall be distributed as per the following distribution list:

Copy No. Holder

1. MR 2. Certification Body 3. All HODs

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TITLE:ISSUE CONTROL & DISTRIBUTION PAGE NO. 1 OF 1

TIAS SEC. NO. 1.4

2.1 PURPOSE: The purpose of the Quality System Manual is to develop and implement the

Quality Management System adopted by the Institute. It has been prepared to outline how the Institute conducts its affaire with respect to the achievements and assurance of quality . It is also intended to serve as a document for the Institute own staff/ work force for the understanding of the Institute’s Quality Policy and Objectives.

2.2 SCOPE: This describes the way in which QSM is operated by the Institute, satisfies the requirements of the ISO 9001:2008.

2.3 POLICY: Tecnia Institute of Advanced Studies (TIAS) was established in the year 1998 by Health and education Society (Registered ) to advance the cause of quality education in Management Information Technology and Mass Communication . It has since made commendable progress and stands today as an institute of excellence in management and technical education, training , research , and consultancy services. The Institute is affiliated to G.G.S Indraprastha University for conducing MBA, MCA, BBA & BJMC programmes , The Institute is ISO 9001:2008 certified in recognition of tits well established system, procedures and quality education and is rated as “A” category Institute by AIMA/Business standards and Business India Survey, September 2006. It is included in Top B-Schools of India by Dalal Street Journal in the year2006.

2.3.1 The Institute has qualified and experienced faculty members with specialization in

the area of marketing, finance, economics, human resources, information technology, and mass communication. It also draws experts from a vast pool of experts from business enterprises, government organizations, research Institute and universities

2.3.2 The Mission statement of TIAS states “To strive to develop TIAS as a unique institution of technical & management education which will be known for its excellence not only in the country but abroad as well”. The objective of TIAS is in pursuit of excellence through – Quality Students, Quality Faculty, Quality curriculum & Quality of supporting services.

2.3.3 The Institute provides the students with a holistic approach towards society, where they are given ample opportunities to participate in various sports and extra curricula activities. Co-curricular activities to shape up multifaceted personality of the student includes-Brain Storming Sessions, Seminars, Debates, Class room teaching with audio visual aids, summer training , Extempore practice, Science quizzes, Industrial visits to mention few. The Institute has placement cell to guide students in pre-placement activities including organizing campus interviews.

2.3.4 TIAS offers its students an “All Star Faculty”, the members of which are drawn from various disciplines and are highly qualified , experienced and committed to the cause of producing knowledgeable Managers.

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TITLE:INTRODUCITON PAGE NO. 1 OF 2

TIAS SEC. NO. 2.0

2.3.5 Regular parents-teachers meetings are encouraged. In the reception a parents Visitor Book

is kept and parents are encouraged to record their observations about the Institute. Such suggestions/comments are valuable for continual improvement of the Institute. Parents are communicated about progress performance/feed back of their wards and records are maintained.

2.3.6 The Institute strictly follows the guidelines issued by AICTE, State Government Body and the affiliated university. The Institute maintains up-dated folders of latest norms, rules, and regulations of the AICTE, Government of Delhi and affiliated university and the statuary and regulatory requirements of these of these agencies, as required.

2.3.7 The Institute has set high standards of performance and has fully equipped itself with the required resources in the shape of qualified and competent manpower, equipments/machines, and infrastructure to meet the requirements of this QSM under International Standard-ISO 9001:2008.

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TITLE:INTRODUCITONPAGE NO. 2 OF 2

TIAS SEC. NO. 2.0

ORGANIZATION CHART

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TITLE:ORGANIZATION CHART PAGE NO 1 OF 1

TIAS SEC. NO. 3.1

CHAIRMAN

DIRECTOR

HODs -MBA -MCA -BBA -BJMC

MR ADMINISTRATIVE STAFFS -ADMIN -SECURITY -SAFETY -MEDICAL -CANTEEN -TRANSPORT

LIBRARY

REGISTAR ADMISSION EXAMINATION

PURCHASE OFFICER

MAINTENANCE ENGINEER CO-ORDINATOR

EXTRA CURRI & SPORTS

ADVISOR

TPO

Faculty -Visiting & Permanent

S.NO.

PROCESS RESOURCE AVAILABILY

METHOD OF EFFECTIVENESS REFERENCE

01 ADMISSION & REGISTRATION OF STUDENTS

FINANCIAL RESOURCES SIMPLE ADMISSION PROCEDURES & AVAILABILITY OF RELEVANT ADMISSION FORMS.

TIAS-WI-01

02 TEACHING -TEACHING AIDS -LAB EQUIPMENTS -QUALIFIED FACULTY/STAFF

-SYLLABUS CREDIT HRS PLANNING & MONITORING -PRACTICAL -INSTRUCTION SHEET -EXPERIMENT VALIDATION RECORDS -EXPERIMENT OBSERVATION RECORDS

TIAS-WI-01

03 CONTROL OF EDUCATION PROCESS (MANAGEMENT)

-FINANCIAL RESOURCES FOR COUNSELING/OVERALL EDUCATION

-REGULAR CLASSES -MONITORING OF THEORY/PRACTICAL -EXAMINATION& EVALUATION OF STUDENTS

TIAS-QSP-07

04 EXAMINATION (INTERNAL/EXTERNAL) & EVALUATION

-STAFF AVAILABILITY AS INVIGILATOR FOR EVALUATION

-PLANNING & MONITORING OF EXAMINATION -EVALUATION OF PAPERS/TUTORIALS/ASSIGNMENTS

TIAS-WI-02

05 LIBRARY -FINANCIAL BUDGET FOR PROCUREMENT OF PUBLICATIONS -QUALIFIED LIBRARY STAFF

-PLANNING & MONITORING OF PURCHASE -MONITORING OF RECEIPT OF PUBLICATION

TIAS-WI-07

06 PURCHASING -FINANCIAL RESOURCES -QUALIFIED PURCHASE STAFF

-PLANNING & MONITORING OF PURCHASE -MONITORING RECEIPT OF EQUIPMENTS/INSTRUMENTS

TIAS-QP-09

07 HANDLING , PACKING/UN-PACKING, STORAGE, PRESERVATION & DELIVERY

-CANTEEN FACILITIES -FINANCIAL RESOURCES FOR EXTRA CURRICULAR ACTIVITIES

-PLANNING & MONITORING OF EXTRA CURRICULAR ACTIVITIES

TIAS-QP-10

08 CONTROL OF LABORATORY EXPERIMENTS

-FINANCIAL RESOURCES FOR PURCHASING OF LAB EQUIPMENTS -QUALIFIED LAB STAFFS

-EXPERIMENT VALIDATION RECORDS LIST OF EQUIPMENTS/FACILITIES -BREAK DOWN RECORDS

TIAS-WI-06

09 INTERNAL & EXTERNAL COMMUNICATION

-FINANCIAL RESOURCES TO PURCHASE COMMUNICATION FACILITIES

BROCHURES DISTRIBUTION -

10 MANAGEMENT REVIEW MEETING

- AGENDA FOR MRM & CONDUCTING MEETING -

11 INTERNAL QUALITY AUDIT

- TRAINED INTERNAL AUDITORS

-NCR REPORTS -EFFECTIVE FOLLOW UP FOR CAPA

TIAS-QSP-03

12 CONTROL OF DOCUMENTS & RECORDS

- -PLANNING & MONITORING DOCUMENTS -INTERNAL & EXTERNAL ORIGIN -NOMENCLATURE SCHEME

TIAS-QSP-01,02

13 INDUSTRIAL TRAINING & PLACEMENT OF STUDENTS

-QUALIFIED T& P STAFF -FACILITIES TO INDUSTRIAL VISIT UNITS

-EVALUATION OF INDUSTRIAL TRAINING REPORTS -NO OF PLACEMENTS

TIAS-WI-03

14 ALUMNI ASSOCIATION

-QUALIFIED & TRAINED STAFF -FINANCIAL RESOURCES -TRANSPORT FACILITIES FOR INDUSTRIAL VISITS

-INTERACTION FOR INDUSTRIAL TRAINING & PLACEMENT -GUEST LECTURE /SEMINARS -GET –TOGETHERNESS

TIAS-WI-03

15 MAINTENANCE OF FACILITIES

-QUALIFIED & TRAINED STAFF -FINANCIAL RESOURCES FOR SPARES

DOWN TIME TIAS-WI-08

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REVISION NO. 00 DATE:NIL

TITLE: PROCESS FLOW CHART & SEQUENCE AND INTERACTION

PAGE NO. 1 OF 1

TIAS SEC. NO. 3.2

16 EXTRA CURRICULAR ACTIVITIES & SPORTS ACTIVITIES

-FINANCIAL RESOURCES TO ORGANIZES EXTRA CURRICULAR ACTIVITIES

-PARTICIPATION IN EXTRA-CURRICULAR ACTIVITIES

TIAS-WI-04

QUALITY MANAGEMENT SYSTEM 4.0: The Director & Advisor are responsible for the effectiveness of the QMS. MR & all HODs assist in the implementation of the QMS. 4.1 General Requirements: The Institute has established the Quality Management Systems and with the help of this QMS, the Institute has implemented and it carrying out continual improvement which is mentioned through various sections and procedures of this Quality Management System Manual to fulfill the requirements of the ISO 9001:2008 International Standards.: TIAS has:

i) Identified processes needed for the Quality Management Systems and application in TIAS.

ii) Determined the sequence and interaction of these process. iii) Determine the criteria and methods to ensure its effectiveness. iv) Ensure the availability of resources to support operation of these processes. v) Monitoring ,measuring and analyzing these processes. vi) Implement the actions needed to achieve the planned results. vii) The interaction of the process is identified/discussed in the respective Quality

System Procedures/Work Instructions. A table showing identification, sequence and method of effectiveness is depicted (Section 3.2).

viii) Identified the exclusion Clause 7.3. The detailed reason for exclusion is given in the relevant section of Quality System Manual.

ix) Engaged outsourced activities as below: Sr Activity

/Requirements Criteria Monitored By

1 Visiting Faculty AICTE/University norms

Director/HODs

2 Facilities Maintenance & House Keeping

Timely Services & Market Reputation

HODs/User

3 Printing & Publication

DO HODs/Librarian

4 Security Market Reputation Admin 4.2 DOCUMENTATION REQUIREMNT 4.21 Quality Policy , Quality Objectives, Quality Planning , Control of Process, Systems, Procedures ( Separate procedures have been designed),and to monitor the effectiveness of the system forms/registers and work instructions where ever applicable have also been designed . MR assisted by the functional heads is responsible for setting up a documentation control system designed to fulfill the requirements of the ISO 9001:2008.

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REVISION NO. 00 DATE: NIL

TITLE: QUALITY MANAGEMENT SYSTEM PAGE NO. 1 OF 3

TIAS SEC. NO. 4.0

4.2.2 Quality System Manual has been prepared & issued by MR and approved by Director and authorized by Chairman. All HODs have assisted the MR in preparation of QSM (Infact, it is originated from the users before giving it a final authorization/approval). For easy identification, the entire QSM has been divided into sections and given 01 issue status, which is the first issue. Each section has total number of pages with individual page number, issue revision status with date. The forms, registers, annexure and endorsements form are the part of QSM. The sections have been identified with the concerned section and section description. All the processes needed for effectiveness of the Quality Management Systems have been identified in the form of Quality System Procedures and works instructions . these processes are teaching Practical Experiment, Purchasing , Admission, Examination, and Library etc. the process interaction has also been established for continual improvement. 4.2.3 CONTROL OF DOCUMENTS A sequential numbering system has been followed in the entire QSM ( Section wise ) as under. 4.2.3.1 The second issue of QSM has been indented as TIAS-QSM-02, where QSM means Quality System Manual, and 01 is the first issue status.

4.2.3.2 Section ; each section has been individually identified for example a section with pages and individual numbering marked on each page . Each page will have an issue number , revision, revision date , title approval and section details.

4.2.3.3 Forms and registers have been identified with the respective sections in the Quality procedures and the work instructions.

4.2.24 The QSM and QSP are issued to be a controlled number. The issue controlled sheet , the Table of contents and QSM index and Revision Status Sheet are stamped as “CONTROLLED COPY” in red ink with a rubber stamp.. Whenever an UN-CONTROLLED copy is issued , its each page is marked as “UN-CONTROLLED” copy. Similarly, all obsolete documents shall be stamped as “OBSOLETE COPY”. The Master Copy is marked as “MASTER COPY” on the reverse of the document with as rubber stamp. An uncontrolled copy photocopy of the original controlled copy will have no authenticity in the Institute. The distribution of the controlled copy within the Institute will be as per the distribution list and also may have distributed through PDF/ADOBE File to concerned and MR will insure the latest issue of the documents. All revisions are issued to the controlled copyholders only. Any copy of QSM issued out side of the Institute in marked as “UN-Controlled COPY” in red ink . All such holders of uncontrolled copy are not entitled to receive any revisions to this manual, as and when occurs.

4.2.3.5 All documents are destroyed after the retention period is over. All modified documents are removed from the work place and are replaced with pertained current revised issues of the documents. Removing and insertion of the revised documents will be

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TIAS SEC. NO. 4.0

carried out simultaneously. The earlier version of the modified documents are marked “OBSOLETE” with a rubber stamp in red ink. If the OBSOLETE/SUPERSEDED document or its part is retained for future reference of for legal requirements, otherwise the Obsolete/superseded document are also destroyed. Records of all superseded master copies are maintained. 4.2.3.6 Amendments and revisions are carried out if there is a change in the Quality policy , objectives, international standard, ,management etc. The user requests for modifications through a letter which describes , SL No,. Page No, Clause No, Existing system and proposed system. When revised, only the page number, revision number, revision date are changed. The revision number of the first issue is 01, it will be incremented once for each revision (ie 01,02,03,04,05 and son ) upto 99. after that the revision number will be again initialized to 00. 4.2.3.7 All processes needed for the management system activities , resources, product/services realization and measurement has been defined. 4.2.3.8 The interaction between various processes , their input/output and the exercise of control has been defined . the purpose is ensuring proper inputs and to progressively monitor & review in order to obtain desired outputs . The interaction of processes defined includes purchase, admission, examination, library, etc to mention a few. For details refer procedure TIAS-QSP-01 4.2.4 CONTROL OF RECORDS 4.2.4.1 Records at various areas of the Institute, Quality System shall be maintained in relevant Forms, Registers, etc. using suitable identification nos., the concerned departments who are generating these record shall be responsible for its maintenance in a proper manner, so that it is legible and remains retrievable. 4.2.4.2 Quality records shall be identified in the procedure for control of quality record. 4.2.4.3 The retention period for the Quality records shall be mentioned in the list of Quality records. 4.2.4.4 All the records shall remain legible, readily identifiable and retrievable. A documented procedure is established to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of records. 4.2.4.5 For further details may be referred, where record reference are given in List of quality records and distribution (Refer TIAS-FRM-01). For details refer procedure TIAS-QSP-02

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TIAS SEC. NO. 4.0

5.0 MANAGEMENT RESPONSIBILITY 5.1 Management Commitment: The top management shall provide the evidence of its commitment to the development

and implementation of the quality management system by the Institute, as under : a Communicating to the Institute, the importance of meeting customers as well as

statutory and regulatory requirements. The minutes of the Management Review Meetings shall include the discussion on above points.

b. The top management shall develop the quality policy to ensure the commitment of product and services.

c. The quantified quality objectives shall be established, audited and measured during the Internal Quality Audit. The same shall be discussed in our Management review Meeting.

d. All the H.O. D’s shall be requested to identify the resources required to meet the contractual obligations and the same shall be compiled by the MR and discussed in the MRM.

5.2 CUSTOMER FOCUS: The top management of the Institute ensures the customers requirements are determined and are fulfilled with the aim of enhancing students satisfaction by delivering quality education. The student’s’ requirements shall be fully determined keeping in view their satisfaction and complying the statutory & regulatory requirements led by AICTE & State & Central regulatory body. The level of satisfaction shall be measured from time to time and action shall be taken accordingly. 5.3 QUALITY POLICY Top Management shall ensure that quality policy is (a) appropriate to the purpose of the Institute. (b) includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system. (c) provides a framework for establishing and reviewing quality objectives. (d) is communicated and understood within the Institute.( Internal communication, discussion, etc.) (e) is reviewed for continuing suitability. WE ALL AT,“ TECNIA INSTITUTE OF ADVANCED STUDIES” ARE COMMITTED TO PROVIDE QUALITY EDUCATION, TRAINING AND EXPERTISE SO AS TO IMPROVE THE QUALITY OF LIFE BY IMPROVING THE CAPABILITIES OF HUMAN RESOURCES, THINKING PROCESS, PRACTICES & PERFORMANCE IN THE MANAGEMENT DISCIPLINE BY ADOPTING THE QUALITY MANAGEMENT SYSTEM THROUGH CONTINUAL IMPROVEMENTS IN ALL AREAS. Issue No.:-01, Sh R.K.Gupta Date of Issue:-01.04.2008 Approved By

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TITLE:MANAGEMENT RESPONSIBILITY PAGE NO 1 OF 12

TIAS SEC. NO. 5.0

5.4 PLANNING :Quality Planning is the basic of the entire quality systems in order to meet the customer requirements. Quality planning starts with the quality policy being deployed in to the Institute’s overall objectives . the various procedures described in the QSM and QSP are in line with quality policy . It is ensured by adopting the following quality planning activities: a) Quality of the education is ensured through identifying and understanding the students requirements through contract review i.e. Institute’s broacher, which describes the courses and other details. b) Control of Quality of education to students during various semesters by planning credit hours of each syllabus, deployment of the faculty, discussions and answering the queries of the students thereby assisting students to realize their own potentials. This includes seminars on personality development, communication skills. c) Quality of education is planned and ensured through providing the latest state-of-the –arty educational aids like computers, communication equipments like overhead projectors, blackboards, proper sitting arrangements , proper lighting and ventilation, thereby creating environment conducive to studies . d) Students are assisted to provide with Industrial training and placement assistance is provided , as required. e) CAPA are taken to control the non-conformities in the process & quality systems. f)Periodic MRM, internal audits & structured quality system for effectiveness of quality systems. g) Examination plan are received from affiliated university and followed to evaluate the performance of students. WIs are available for processes like teaching , admission & examination, industrial training & placement of students , extra curricular activities,. House keeping , lab experiments, maintenance of equipments etc. h) Need based training is provided to trainers for new areas of educations. The above quality planning is undertaken and some of the methods used in meeting students needs and various actions are taken within the Institute to ensure the quality of students meets the required standards. 5.4.1 Quality Objectives : The quality objectives include to deliver right product/services within the scheduled time frame and conformance to the specified requirements of students and to endure performance capabilities of all the processes of their expected levels. In line with the quality objectives of the Institute, the concerned HOD identified , plans and monitors the facilities & resources required to meet its objectives and the same are discussed in the MRM. The Quality Objectives are measured against the following:

a) To provide students with excellent inputs by way of best faculty, tutorial, structured assignments, laboratory experiments, concurrent documents and library facilities.

b) Periodic evaluation by way sessional, tutorials, examinations. c) Monitoring the course coverage with participation of students in activities of the Institute. d) Analysis of %age of students passed/failed. e) The functional objectives are decided & followed by all HODs and its reviewed through

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TIAS SEC. NO. 5.0

5.5 RESPONSIBILITY, AUTHORITY & COMMUNICATION 5.5.1 RESPONSIBILITY AND AUTHORITY (Refer as per organization chart Section 3.1)

The responsibilities and authorities of different key personnel who are responsible for initiation of actions, to prevent occurrence of non-conformities, identify and record any problem related to operations, provide solution as applicable, verify the implementation of solutions and controlling further processes are demarcated clearly keeping in view the main activity of each functionary. Specific responsibilities have been defined in relevant procedures

CHAIRMAN ACCOUNTABLE TO : NIL DELEGATION IN ABSENCE: DIRECTOR/ADVISOR LIAISE WITH: DIRECTOR, ADVISOR , MR & ALL DEPARTMENTAL HEAD RESPONSIBILITIES:

Overall responsible for the management, operation and functions of the Institute. To monitor the students complaints, grievances and resolves the same To monitor the students satisfaction level .

AUTHORITIES: Approve budgets of the Institute Approval of purchase proposal Authority to reject the order. Receive the dignitaries the Institute. Approval of quality policy. Authorization of Quality System Manual & Procedures Chair person of MRM Recruitment of staff(teaching and above) Approval of external training to faculty

ADVISOR ACCOUNTABLE TO : CHAIRMAN DELEGATION IN ABSENCE: DIRECTOR LIAISE WITH: DIRECTOR, MR & ALL DEPARTMENTAL HEAD RESPONSIBILITIES:

To head the institute & advise the Directors& Dean of various departments for efficient devil very of studies . Liaise with statuary & regulatory body to fulfill the requirements as per need .

AUTHORITIES:

Approval of documents which need to be submitted to Statutory & regulatory body

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TIAS SEC. NO. 5.0

DIRECTOR ACCOUNTABLE TO : CHAIRMAN DELEGATION IN ABSENCE: ADVISOR /NOMINATED PROFESSOR LIAISE WITH: MR & ALL DEPARTMENTAL HEAD RESPONSIBILITIES:

Overall administrative functioning of the Institute as governing council. To plan and monitor functioning of Institute w.r.t. resources and provide

additional resources ,as required. Responsible for the day today functioning of the TIAS and follow the directions

of governing body. To constitute functional committees for efficient running of TIAS and

monitoring its progress. To look after expansion programmes of the Institute and generate resources To review the academic activities of the Institute with MD & HODs. To review the implementation of safety & security To act as contact point with other interactive bodies LIKE

University/Government/Institute. To review of faculty performance To provide academic calendar To attend faculty requirements and follow the syllabus as per university

requirements. To propose & implement new academic activities in conformance with policy &

objectives of TIAS

AUTHORITIES: All authority as stated in the account of Chairman , in the absence of Chairman. Recruitment of teaching & non teaching staffs members Handling of students complaints /grievances as well as faculty & non teaching staffs. To approve institutional academic calendar

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TIAS SEC. NO. 5.0

HOD (PROFESSOR) ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: PROFESSOR (NOMINATED OR SENIOR FACULTY OF THE

DEPARTMENT LIAISE WITH: MR & ALL DEPARTMENTAL HEAD RESPONSIBILITIES:

Overall responsible for functioning of department. To provide academic leadership in his/her specialist area. Assist DIRECTOR in the functioning of Institute and to follow the directions of

governing body. Research activities and research guidance. Policy planning , monitoring and evaluation and promotional activities

departmental level. Curriculum development and developing resources materials Distribution of teaching load & subject to the faculty . Review of syllabus and distribute to faculty /technician To monitor Conductance of classes , tutorials & practical Review of Lab requirements and facilities in each semester/subject. To organize conference /seminar/ work shop in each semester. Review of the students results (internal; & external examination both). Training need identification of faculty/students and updation of training records . Look after the implementation of defined /documented system for pertaining to

the affiliating university/AICTE/ISO 9001:2008 Standards . Review of week students . Review /analysis students perception survey/feed back/complaints after that

reports to DIRECTOR through MR. and appropriate action Timely completion & monitoring of syllabus of their department & report to

DIRECTOR. Overall responsible for maintaining of discipline in their departments among

faculty/technical/students.

AUTHORITIES: Approval of internal/departmental documents eg Lab Manual, Departmental

Structure , Flow chart, Do’s , Don’t Review of faculty performance . To conduct internal exam in consideration with COE timely. Approval of internal indent raised by faculty/technicians Approval of training need identification of faculty/students . Review & monitoring of Academic Calendar pertaining to their departments.

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TIAS SEC. NO. 5.0

MR ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: DIRECTOR LIAISE WITH: ALL DEPARTMENTAL HEAD RESPONSIBILITIES:-

Internal Audit Planning and scheduling. Conducting Internal audits. Conducting Management Review Meeting. Liaison with Certification Body. Ensuring Training need identification. Retaining individual training records Ensure that the quality system is established, implemented and maintained in line with ISO-9001:2008 requirements. Responsible and authorized to conduct the management review meeting from time to time, as per defined intervals

AUTHORITIES: Issuing of documents after approval by DIRECTOR/Chairman . Conducting Internal Audit & management Review Meeting

ASST PROFESSOR ACCOUNTABLE TO : Professor/HOD DELEGATION IN ABSENCE: PROFESSOR (NOMINATED OR SENIOR FACULTY OF THE

DEPARTMENT LIAISE WITH: MR & ALL Faculty, Technicians RESPONSIBILITIES:

Teaching including library Research activities and research guidance Leading consultancy projects and extension within guidance of the university. Curriculum development & implementation within guidance of the university

AUTHORITIES:

All authorities as sated in HOD’s account , in the absence of HODs/Professor.

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FACULTY/SENIOR LECTURER/LECTURER ACCOUNTABLE TO : Professor/HOD DELEGATION IN ABSENCE: PROFESSOR (NOMINATED OR SENIOR FACULTY OF THE

DEPARTMENT) LIAISE WITH: MR & ALL Faculty, Technicians RESPONSIBILITIES: Teaching as per syllabus Timely completion of syllabus Student attendance Maintain students test records. Deliver supporting teaching aid to students. Report to HOD about progress of syllabus /students. Assisting in departmental administration Co-curricular and extra curricular activities

AUTHORITY : To maintain discipline during teaching Instructions in the laboratory. Student’s assessment.

TPO ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: HOD/PROFESSOR AS NOMINATED LIAISE WITH: MR & ALL HODs RESPONSIBILITIES: To liaise with company for campus/placement. To conduct /organize PDP classes to students. Correspondence with organization/company regarding campus/placement. To communicate /inform to students regarding campus/placement. To organize alumnae association. To organize industrial training, PDP Classes and placement Assist students in the placement for job during final year. Organize guest lecture from experts Display articles & overall development in technical area, knowledge and personality

skills Review of placements progress and report to DIRECTOR from time to time.

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AUTHORITY : To arrange/organize campus /placements process. To look after alumnae meet/association .

REGISTAR ACADEMIC /COA/COE ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: HOD/PROFESSOR AS NOMINATED LIAISE WITH: MR & ALL HODs RESPONSIBILITY : To maintain /update the student academic register including name of students, roll

number, father name , university results of students To maintain & monitor the students file eg Students certificate/documents ,

photographs, address, admission letter, discipline of students Preparation of admission file To prepare meeting of minutes held among DIRECTORs, HODs, Faculty To dispatch the documents to AICTE/University /State/Central Govt/as per

requirements given by DIRECTOR. AUTHORITY : To control & monitor students documents .

REGISTAR ESTABLISHEMENT ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: HOD/PROFESSOR AS NOMINATED LIAISE WITH: MR & ALL HODs RESPONSIBILITY : To maintain & review the records eg Faculty recruitments , Non-teaching staff

recruitments , leave records, promotional records, staffwise file Overall responsible for system implementation and report to DIRECTOR. To perform as per guideline/instruction by DIRECTOR.

AUTHORITY : To maintain faculty recruitments /performance as confidential unless until asked by

DIRECTOR .

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ADMINISTRATION ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: HOD/PROFESSOR AS NOMINATED LIAISE WITH: MR & ALL HODs RESPONSIBILITY : To assist to DIRECTOR for correspondence . To monitor Hospital & Horticultural and provide resources as per need . To place purchase order as per indent & approval by DIRECTOR. To look after safety & security of Institute /staffs/students. To review first aid/fire extinguisher. Stores management & procurement activities Organize medical facilities Proper house-keeping of the campus Organize transportation facilities.

AUTHORITY : To handle & manage all administration activity.

CULTURAL COORDINATOR ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: HOD/PROFESSOR AS NOMINATED LIAISE WITH: MR & ALL HODs RESPONSIBILITY : To look after & responsible for technical & cultural event. To monitor general house keeping Institute building , Mess, Canteen To look after store area/activity including receiving , issue , loss/damage of

materials . To monitor the sports activity as per Academic calendar. To monitor healthcare facilities/services as per need eg First Aid, medical

examination of faculty/student , healthcare center . To promote extra –curricular activities Organize extra curricular activities like sports ( indoor & outdoor) Organize recreational program in liaison with external agencies. Organizes orientation program for the fresher

AUTHORITY : To review & implementation of house keeping throughout the Institute

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LIBRARIAN ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: Sr Faculty LIAISE WITH: MR & ALL HODs RESPONSIBILITY : Prepare & raise indent for purchasing of books/standards/general . To receive , issue & monitor of Books/Standards/Generals . To protect Library/resources of Library from pest . Identification of Books/Book’s rack for each traceability. Updation of records & system implementation . Implement Do,s & Don,t in Library . Prepare budget for the library Procurement of publications Maintaining proper records of publications and library Circulation of the publications Stock taking of the library

AUTHORITY : Issue of BAR code no to faculty/student .

MAINTENANCE ENGINEER ACCOUNTABLE TO : DIRECTOR DELEGATION IN ABSENCE: Sr Faculty LIAISE WITH: MR & ALL HODs RESPONSIBILITY : To perform & monitor facilities maintenance eg Water Cooler, Aquaguards, Fan,

Light, Building maintenance, DG Set, Drainage Records updation of maintenance

AUTHORITY : To implements & monitor safety precaution during maintenance of facilities

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TECHNICIAN ACCOUNTABLE TO : HOD DELEGATION IN ABSENCE: Sr Faculty RESPONSIBILITY : To assist to students during practical classes. Timely completion of practical as per instruction by HODs. Maintenance of instruments/equipments . Records updation of preventive maintenance & break down maintenance . Safe handling of instruments/equipments. Implement & monitor Do’s & Don’t, Proper cleaning of Lab. Prevent unsafe handling of instruments /equipments by students/user . To maintain the experimental set-up and keep the equipment/instruments in

working order. In case of fault/defect/damage of equipment/instrument, rectify/procure the same.

AUTHORITY : To maintain discipline during practical Safe handling of instruments/equipments

5.5.2 MANAGEMENT REPRESENTATIVE The management has appointed Mr Pradeep Kumar Palei-Faculty MBA (Management Representative), irrespective of his other responsibility and authority, for ensuring that the requirements of ISO-9001: 2008 are implemented and maintained. Management Representative is responsible to report on the quality system performance to management for review at least once in a year. MR shall also be responsible for liaison with internal & external parties on matters relating to quality system, ensuring that processes needed for the quality management system are established, implemented and maintained. Reporting to top management on the performance of the quality management system and any need for improvement .

5.5.3 INTERNAL COMMUNICATION internal communication in regard to the processes of QMS between various departments and functions are affected through various documents viz. Quality System procedures, Work instructions, through informal contacts meeting and formal letters. The achievements of the various departments/individuals are displayed /communicated by displaying on the notice boards and also circulated among departments for motivation to

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others. The effectiveness of communicated through discussion during these meetings, and minutes there of. 5.5 MANAGEMENT REVIEW

5.6.1 GENERAL The Institute Quality Council undertakes management Review at least one in a year. MR maintains the records of MRM. The member of Institute Quality Council are nominated by the Chairman, who may also change the members from time to time. The Council is constituted with the following members:

a) Chairman b) Director – Member and Chairman in the absence of Chairman. c) HODs-Members d) MR-Convener

5.6.2 REVIEW INPUTS The input for the management review includes the current performance and opportunities

for improvement of the following

• Follow up actions from previous reviews. • Result of audit reports. • Customers feed back • Process, performance and conformity of product • Status of preventive and corrective actions • If necessary change of quality policy and quality objects for benefit of the customers

requirements. • Training needs of the employees. • Recommendation for improvements • Any other issue on the approval of the chairman 5.6.3 REVIEW OUTPUT The output from the management review, includes the action related to:

• Improvement of the effectiveness of the quality management system and its process in changing suitability

• Improvement of customers related needs. • Resource needs

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6.0 RESOURCE MANAGEMENT 6.1 PROVISIONS OF RESOURCES 6.2.1 Director is responsible for the effective control and function of this procedure through MR & HODs. To implement and maintain the QMS for continual improvement, is effectiveness and to enhance customer satisfaction/requirements/needs. The Institute has provided ade4quatre resources in the shape of experienced and competent faculty ( Both in-house and visiting)/staff, computer facilities ( both hardware & sorftware0, courseware and related facilities. To establish and maintain a system for training of all personnel in the terminal performing the improvements and its effectiveness for the quality management systems. Due care to be taken of customer needs and satisfaction. Resources include the terminal and associates equipment and trained personals and are recorded in master list. 6.2.2 Review of resource requirements are carried out formally at management reviews meetings and discussion in Quality improvement plan and also at the time of any change in courses offered. The requirements for resources also informally monitored continually to ensure performance meets targets, the objectives and Institute’s own courses specifications, expectation and needs. 6.2 HUMAN RESOURCES 6.2.1 GENERAL The personal performing work effecting quality of the final product/services are adequately trained , experienced and are competent to carry out processes control and other processed. This include training on Quality Policy /objectives and responsibility and authority to supporting staff as per skill matrix. The present work force is taken to be adequately qualified , experienced and competent in their respective functional area.

6.2.2 COMPETENCE, TRAINING AND AWARENESS The Institute has a well defined system of : a) Identifying competency needs for personal performing activities affecting teaching /services quality. b) Providing need training to satisfy these needs. c) Evaluating the effectiveness of the training provided. d) Ensure that employees are aware of relevance of importance of their activities and how they contribute to achievement of the Quality Objectives.

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e) Appropriate records of experience, training & qualification are available f) The Institute has defined for the recruitment of qualified, educated , trained, skilled and experienced faculty and staff, which meets specified requirements. This is in line with the guideline issued by affiliated university or all India Technical Education. g) The recruitment is through advertisement, personal knowledge, recommendations of senior faculty/HOD, and recommendations of specialties in the field. However , for each vacancy , formal interview is organized by screening Committee , chaired by Chairman/Director and or committee to which members are nominated by the affiliated university . The guidelines are also to issued to evaluate/judge the candidature of the candidate and for uniformity purpose. h) The prospective candidate is asked to fill in Curriculum Vitae in the specified form along with the application on plain paper /prescribed by the Institute. This is forwarded to the Screening Committee which evaluate the candidate and records it’s finding in the summarized fashion and forward its final recommendations to the Chairman/Director /Advisor for final decision. i) Assignment profile of each person designation-wise defining , his/her education, experience skill and specific assignments allocated are prepared and available . These acts as guideline. For a specific person, such responsibilities are defined, one the candidate joints the Institute. j) The performance of the employees are evaluated based on their feedbacks and annual evaluation method. Corrective and preventive actions are taken to ensure continual improvement. k) Quality Policy is displayed prominently at various areas at the Institute by MR. l) Quality policy is explained to all the employees by their HODs also detailing its importance in the employee’s area of activities. m) Relevant Quality Management System /Quality Procedures/Work instructions/Forms/Registers on the “Need to Know” basis is explained to the employees by their HODs also detailing its importance for the activities performed by them. n) Quality Objectives pertaining to their area of work are also role of the individual employees in achieving these. o) Whenever, a new employee joins the Institute, at the orientation programm, Quality Policy and objectives are explained to them within a month of joining. p) The training need is assessed at least once in a year in the month of March all the employees by the respective HODs . q) All training needs of the employees are forwarded to TPO, who discuses with HODs, as required, consolidated the same in the Training Plan for the year, and takes the approval of Director. r) As per approval , TPO, organize the training preferably from the internal resources and if this is not Possible ,from external agencies after due approval from Director, whoever.

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s) On the job training is required ,HODs organize the same under close supervision of the experienced and responsible person. t) TPO ,within Months of receiving training by employees seeks feedback from his/her HOD evaluation whether the training has severed the purpose it was intended for . This feed back serves the purpose the usefulness of the training programme and likely repeating the programme for the benefit of other employees. Training records of all employees & students are maintained by TPO. 6.3 INFRASTRUCTURES 6.3.1 The Institute has ample & well-furnished workspace and associated facilities, thereby creating a suitable & congenial work environment conducive to learning. The Institute is one of the best educational Institute as per standard set by Govt of Delhi. 6.3.2 Process, Equipment, Hardware and Software. 6.3.3 Adequate number of computers , equipments/instruments, hardware & software and well equipped laboratories/library facilities are available and maintained with latest technology and publications to the International Standard. Course structuring is reviewed , updated and revised in line with the requirements of the University to offer best and latest education. The latest publications relating to various topics are kept in the Library. Original computer hardware and software are used and loaded in the computers. Supporting services/amenities include power house, guest room, transport facilities, canteen, STD/ISD facilities etc. are available and well maintained. 6.3.4 Preventive maintained & break down of facilities are carried out as per schedule . 6.4 WORK ENVIRONMENTS 6.4.1 The Institute is located at one of the best environmental friendly location in Delhi. It is well connected by road and Institute provides transport facilities provided therein are one of the best available in any Institute . Beyond academics, besides pedagogical pursuits, the students take initiates in organizing seminars, panel discussions, guest lecture etc. These occasions provide good opportunity for industry interaction. The Institute believes in celebrating various festivals. The Institute provides safe & hygienic drinking water both at the Institute and the canteen. At canteen, hygienic toilet and bath rooms are provided and maintained . Canteen is adequately cleaned & maintained to provide suitable congenial environment. 6.4.2 The Institute management has instituted merit performance scholarships. Students of the Institute who excel in their academic performance are awarded every year various institutional prizes to encourage them further.

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6.4.3 The Institute is sponsoring students for attending workshops/seminars/conferences and organizes technical tours and industrial visits. The Institute conducts entrepreneurship awareness program every year and organizes Lecture series-by eminent people with high profile in the profession. 6.4.4 Regular interaction between Institute and parties take place in the interest of students. Regular interactions are arranged with parents with free lodging, boarding and local hospitality. 6.4.5 Classrooms are well ventilated , lighted and sitting arrangement including facilities in side the Lecture rooms are sufficient and well organized . Environment in and around the Institute is very conducive for un-interrupted studies and provide serene surroundings. 6.4.6 Fire extinguishers and first aid boxes are provide for emergency. Medical doctors & Hospital facilities are available in case of emergency. A first aid facilities are available at reception and however the Institute has arranged a doctor in Institute campus. 6.4.7 The philosophy of the Institute is “EDUCATION, EDUCATION, EDUCATION ALONE! IS THE ANSWER TO DEVELOP THE LOST INDIVIDUALITY OF THE MASSES. THEY ARE TO BE GIVEN IDEAS; THEIR EYES ARE TO BE OPENED TO WHAT IS GOING ON IN THE WORLD AROUND THEM; AND THEN THEY WILL WORK OUT THEIR ON SALVATION” AS PROPAGATED BY “SWAMI VIVEKANANDA JI”

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7.0 PRODUCTS REALIZATION 7.1 PLANNING OF PRODUCT REALISATION 7.1.1 The Institute is promoting education for the last so many years. The education and related processes are, therefore, well established and marinated at the Institute . 7.1.2 Planning of these processes to meet the requirements of the students/clients is being achieved through Quality procedures, Work Instructions, Laboratory , Practical Instruction Sheet , Contained in various manuals developed in each of the specific functional areas. 7.1.3 These work instructions have been formulated keeping in view:- 7.1.3.1 Quality Objectives. 7.1.3.2 The need to establish the processes , documents, resources and facilities specific to the products/services. 7.1.3.3 Verification and validation ( If required ) monitoring , inspection and evaluation activities, and criteria for their acceptability. 7.1.3.4 Records necessary to provide confidence of conformity of these processes and resulting products/services. 7.2 CUSTOMER RELATED PROCESSES: 7.2.1 DETERMINATION OF THE REQUIREMENT RELATED TOTHE PRODUCTS

The brochures of the Institute provides detailed information about the courses and facilities available . the brochures are reviewed for accuracy and connect and Cleary indicate the capabilities to met the requirements before final printing. The brochures clearly specify the courses offered by the Institute. Based on the information indicated in these documented, the students decide to join the Institute. All statutory and regulatory requirements of affiliated University, technical Education authorities both at state and central levels are complied with Institute , is committed to provide the education/industrial training /placement, so as the student’s aspirations to join the Institute are fulfilled. The Institute also provides and trained the students in personality development , extra- curricular activities for overall development. The Institute meets the statutory and regulatory as are applicable in line with the requirements of the affiliated University and AICTE both academically and otherwise. The necessary approvals of the same are available with the Director. As required, the Institute is also committed to provide any additional requirement by way of additional inputs/resources to the deserving students in line with the Quality Policy & Quality Objectives.

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7.2.2 REVIEW OF REQUIREMENT RELATED TO THE PRODUCT:- Students themselves are considered to be customer-supplied products, right from the time of their admission till the student leaves the Institute after passing out , proper care is taken of the students. Incase, a student fails or attract disciplinary action, he/she is adequately counseled and information is also communicated to guardians/parents, who at a time are advised to come to the Institute for joint counseling. Additional inputs in the form of additional classes are also held for weaker students. A strict watch is kept on the students so they are not miss-guided or fall in bad society/acts. 7.2.3 CUSTOMER COMMUNICATION: Well –established channels exist for effective communication with the students/clients. At the time of admission, prospectus/ Institute’s brochure provides all relevant information to students/parents. Students also approach the Institute, where all relevant information is provided for them to decide to join the Institute in the event of their selection. After a student is admitted to the Institute, students are communicated in the form of lectures, tutorial, assignments, resolving problems, occur on day to day basis including circulating important information on the notice boards. Student’s grievances/complaints are effectively resolved. Student’s feed back is analyzed and corrective and preventive actions are taken for continues improvement, as required. 7.2.3.1The progress performance (including any disciplinary action being taken) of the student is communicated to the guardian/parents. In case of disciplinary action of the serious nature, parents are advised to the Institute for counseling. Information through advertisements-the information about the Institute and courses offered is also projected through advertisement in the leading new papers/magazines/Seminars. 7.2.3.2 The students also approach the Institute either through phones, fax or personal visit to the Institute, where COA office provides necessary admission information as well as the courses being offered. This may also be mailed to the students/parents, as desired. 7.2.3.3TPO is responsible to provide requisite information of the students to organization providing Industrial training after 4rth semester and to organization giving placement opportunities to students by way of campus interviews/employment.

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7.3 DESIGN & DEVELOPMENT: No element of design and development is carried out as all the prescribed course contents are based on the documents supplied by the University. So keeping in view & nature of activity, hence this particular clause is not application & excluded from scope. 7.4 PURCHASING 7.4.1 PURCHASING PROCESS Director is responsible for purchases approvals. Purchase Officer assists Director in procurement activities. Purchase include books /publications/ periodical/laboratory/ instruments/ equipments/ computers, & services of visiting faculty (if needed). 7.4.1.1The suppliers are treated as approved suppliers, who are supplying the acceptable branded products or materials /market reputation 7.4.1.2Where orders are placed for nominated goods and services on Suppliers who are not approved, HODs/Purchase officers determine additional inspection requirements. 7.4.1.3 A trial order may be placed in new suppliers, and their performance is closely watched before putting them on approved supplier list. 7.4.1.4 Where applicable, product/service is procured from approved supplier. Additional controls are exercise when purchasing from new suppliers or who are not approved when order is placed. 7.4.1.5An approved supplier list detailing the sources selected for the supply of product and services, is maintained by HOD/Purchase Officer. Supplier. Supplier performance is evaluated based on identified criteria like Quality (50Mark), Price (25Marks), Delivery (25marks). Suppliers performance are evaluated once a year (Preferably end of each financial year) and overall grading is marked on supplier’s account and evaluation sheet shall not be kept. 7.4.2 PURCHASE INFORMATION

The materials/items are procured with the required technical specifications and quality requirements. Purchase can be made through telephone/purchase orders/faxes/mail. Whenever possible, purchase can be made the approved suppliers; otherwise emergency purchases are made with the approval of Director.

7.4.2.1 The purchase budget after getting the sanction from the governing body is operated with the4 assistance of Purchase Committee, headed by Director. Director with the assistance of concerned HOD and the purchase officer is responsible for procurement and issues purchase orders.

7.4.2.2 The procurement proposal of the following nature is initiated by the user department with recommendations of HODs for approval by Director , Purchase Committee.

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Nature of Item (Capital Good) Indenter Recommendation Purchase

Approval Computers & Peripherals, Software (Hardware & up gradation ) and any capital item

HODs Director Chairman

Books/National /International Standards/Publications etc

Lecturer /HODs Advisor /HOD Director/ Chairman

Office M/C, Communication Equipment, Fax, Indigenous printed matter.. etc

Administrator officer Director Chairman

7.4.3 VERIFICATION OF PURCHASED PRODUCTS

HOD/Purchase officer follow up with the supplier for timely supply of the materials. On receipt of the materials like Lab equipment/instruments, it is forwarded to concerned lab/HOD, who inspects the material and take the material in stock. Incase material is not meeting acceptable, a non conformance report shall be made with suitable action. All purchases are inspected for physical qty, finishing, cuts, damage. .etc at the incoming stage. 7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISION The Institute ensures that correct & detailed information of various courses/programs offered is made available to students in shape of prospectus/brochure/leaflets. WIs for various process are available for use . instruments/equipments needed for undertaking experiments are ensured to be in proper working conditions, for this, each Lab in-charge prepares a list equipments/instruments and ensures its maintenance & working conditions. Practical instruction sheet is made available to the students for undertaking laboratory experiments. The availability and use of monitoring and measuring devices is ensured. The Institute organize industrial training at end of 4rth semester for the students to expose them to industrial experiences. Placement efforts Are also made before a student passes from the Institute. During the course of studies at the Institute, semester syllabus, based on the university pattern is made available to the students, which specifies the detailed structuring of the program, subject-wise. Institute provides a suitable congenial and clean environment.

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7.5.1.1RESPONSIBILITY: a) Director/Faculty (at all levels) for providing/monitoring value added inputs as per prescribed syllabus adhering to highest standards. b)Technical staff (various laboratories ) for keeping equipments /instruments/apparatus/experiments in working orders for accurate results. c)Administrative staffs (Sports/Recreation/extra-curricular etc.) for overall development of the personality of the students, apart form academics. d)Librarian for up-keep of latest and relevant publications in the library to serve as reference/knowledge reservoir for the student & faculty . e)HOD, Training Placement for organizing appropriate industrial training and be-fitting and suitable placement in the industry. f) Institute managing committee/Director for providing congenial/unique-learning environment in the campus in which, the faculty and students, share the responsibility of sharing experience and learning. 7.5.12 PROCEDURE a) On the first day at Institute , Director/Advisor/Sr. Faculty welcome and addresses the students and acquaint them about Institute, Faculty, it various courses, technical and general facilities. Students are also made aware about the challenges and realities of life a Manager, when he/she is likely to join the Industry . It is also advised should get themselves graded upto meet such eventualities and start working hard the day one. b) On the 2nd day onwards, regular classes are held. The students are advised/directed to attend their classes on various subject as per time table displayed on the notice boards. c)Faculty acquaints the students with the whole syllabus, distribute sheet containing syllabus and reference of books. d) Faculty prepares high quality study material/note, discusses various aspects on the subject ion the classroom and takes pain in resolving the doubts and difficulties of the students. This exercise an excellent input to the students. The students are encouraged to interact/ participate in the discussions/brain storming sessions among themselves and with the faculty/teaching staffs for clarity and better understanding of the subject. e)Tutorial/assignments are given to students well in advance by Faculty and the same are discussed subsequently in the class. Doubt/difficulties, if any, are resolved to the satisfaction of the students. f) All experiments in labs are validated by Lab. HOD/Asst, and the results are compared with the standard results. Wherever, results are at quite variance, necessary corrective and preventive actions are taken before students are allowed to conduct such experiments. g)The students are also taught practical/ experiments in the well equipped/synergized laboratories, where theory principles are put to practice and students use experiments to validate fundamentals under controlled conditions. The focus is on design methodology and experimental skill development as key factors formulating experiments. Enquiry of “KNOW HOW” and “KNOW WHY is the motivating factor in practical session. h)The assignments/project work assigned, give ample opportunities and expose students to analysis the Management problems and find suitable solutions thereby sharing their analytical skills. Documents/research papers/reference books/publications are made available to the students for them to make use the facilities through comprehensive and support guidance.

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i) Sufficient physical/financial resources are available for pursuing the curriculum on defined time slots and out side timetable hours, particularly, for project based activities. j) Technological/academic tools/aids/facilities for teaching and presentation are ensured for its availability and are extensively used for teaching and better comprehension. k) Self-contained laboratories with trained technician assist students in practical/experiments. Project/Experiment and laboratory equipments are identified and suitably displayed in all the laboratories. k) Semester-wise performance evaluation of the students are carried out by conducting examinations/test in theory /practical/viva voce. Students, who do not score prescribed % of marks/attendance, are suitably advised /motivated in order to improve their performance . Registrar cop-ordinates with Faculty for performance evaluation results and maintains all pertinent records. l) Planning & monitoring of courses contents, curriculum-wise and department-wise. m) the performance of faculty is monitored by Director on the basis of result of students. n) Poor performance of the faculty is reviewed & forwarded to the parents. Parents are called, in case it is essential. o) Industrial training and placement assistance for the student is organized/provided. p) Use of extra-curricular societies, sports complex and seminar halls help students for self development by the student 7.5.2 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION

All practical experiments offered to students are first validated by the concerned faculty/lab Asst, and its result are compared with standard results and records of such observations are also available . this ensures correct and tested experiments are offered which works. All the equipments/instruments are listed and ensured they are experiments are always working condition. Incase, these need rectification, the same are undertaken by trained laboratory assistant . The above experiments and equipments are re-validated after each semester and record are maintained for such validations. Industrial training and pre-placement efforts are made by the Institute as service requirements. 7.5.3 IDENTIFICATION AND TRACEABILITY During the stay of students at Institute, their identification is through the Roll number, which remains same through out duration of course. Students are provided with identity cards with photographs for essay identification. Registrar maintains all admission records of students and also maintains records of student’s performance both in-house & at University level. Records of identification of various types of publications in the form of accession numbers are maintained. 7.5.3.1The practical experiments, whose results cannot be verified and are classified as special process experiments are thoroughly explained to the students with reasons and logic, as to why and how the easy accessibility. 7.5.3.2 The chemicals and other raw materials n work shop and books in the library are properly identified for easy accessibility.

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7.5.4 CUSTOMER PROPERTY The Institute exercise care and control with students including sponsored students (Customer Property) pre-qualification certificates like high school/intermediate boards certificates and relevant mark sheets, as applicable, while these documents are under Institute’s custody/control or being used by the Institute. The Institute identifies , verify , protect and safeguard these documents, while these documents are under Institute’s custody. Incase these documents are lost/damaged, Institute inform students and assist them in obtaining the duplicates, as required. 7.5.5 PRESERVATION OF PRODUCT

It is ensured that the students at Institute are occupied with both in studies and self-development. This includes cultural and entertainment programmes; Sports, Athletic & Games; personality development etc.

7.5.5.1 The Institute has training and placement programmes which helps the students career planning personality development, industry-institute interaction, summer in plat training , industrial visits, entrepreneurship development and campus placements.

7.5.5.2 Sports & Games facilities included both in-door and out-door games. The in-door facilities include-badminton courts, table tennis halls, chess, caron, and health club. The out-door facilities include-volley ball , foot ball courts. The Institute participates in inter- Institute /university debates, games, gymnastics, quiz events and has won several Institute in almost all the games and events.

7.5.5.3 Laboratory in-charge properly preserves and stores the chemicals to ensure proper and timely use of the same in order to avoid its expiry period , as otherwise , this may adversely effect the results of the experiments. The Lab in-charge /assistant /students are advised to properly handle the chemicals/lab equipments/instruments in order to avoid any damage /loss or accident. Hand gloves/apron /eyes glasses are available for safety purpose and students/staff is encouraged to them.

7.5.5.4 Once in a year, Lab in-charge, takes stock of materials/equipments available in laboratory. As required by lab in-charge prepares the list of the material/ equipments/instruments with their status of breakage /damage/lost and takes waiver off/replacement from the competent authority.

Issued By: MR




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TITLE: PRODUCTS REALIZATION PAGE NO 7OF 8

TIAS SEC. NO. 7.0

7.6 CONTROL OF MONITORING, AND MEASURING EQUIPEMENT 7.6.1 The Institute has system of performance evaluation of the students, semester-wise, and annual examination organized by the University. Apart from such examination, sessional evaluation is also undertaken through tutorial, assignments, practical & viva. 7.6.2 The laboratory experiments /instruments/equipments are properly and accurately set-up by the laboratory instructor/ assistance before studies undertake the same. However, such instruments/equipments are not calibrated externally. Wherever required, such instruments/equipments are always kept in ready in ready to use mode by Lab assistants. The Lab experiments are validated before start of each semester. Similarly at the beginning of each semester, all the lab equipments/instruments equipments are validated for working conditions. In case the same are out of order, are repaired internally and or externally. Preventive schedule are followed to ensure proper functioning of the experiments. List of experiments and its validation records are maintained by respective HODs .

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Issued By: MR




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TIAS SEC. NO. 7.0

8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT. 8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT. 8.1 GENERAL 8.1 GENERAL

8.1.1 The measurement and monitoring activities needed to assure conformity in the operations performed in the Institute for all collected data of product conformity, customer complaint ,customer feed back &IQA result, trough statistical control.

8.1.1 The measurement and monitoring activities needed to assure conformity in the operations performed in the Institute for all collected data of product conformity, customer complaint ,customer feed back &IQA result, trough statistical control.

8.1.2 The Process improvement is an ongoing activity and may sometimes need additional measurement and monitoring activities. The measurements are also planned and implemented while executing these improvements.

8.1.2 The Process improvement is an ongoing activity and may sometimes need additional measurement and monitoring activities. The measurements are also planned and implemented while executing these improvements.

8.1.3 In order to obtain the scope of improvement and hence continual improvement, problem-solving tools shall be used. 8.1.3 In order to obtain the scope of improvement and hence continual improvement, problem-solving tools shall be used.

8.1.4 The continual improvement & its effectiveness shall be ensured by using the various charts and by plotting on the graph to obtain ready record at glance. 8.1.4 The continual improvement & its effectiveness shall be ensured by using the various charts and by plotting on the graph to obtain ready record at glance. 8.2MONITORING & MEASUREMENT: 8.2MONITORING & MEASUREMENT:

8.2.1CUSTOMER SATISFACTION: 8.2.1CUSTOMER SATISFACTION:

The Institute through defined system/procedure monitor the performance of the students through out their stay at the Institute and ensures students perform, as required. Incase , additional inputs in the form of tutorial/assignments/extra classes is required for the weaker students, the same is organized. Due attention is also paid to the students feed back on the faculty and students complaints are resolved through counseling . in order to understand the requirements of customers/students and feedback and perception surveys are conducted at least once in a semester ( Preferred for final year students for better assessment and the performance level of students are good w.r.t result, attendance ) . This shall give the real feedback and perception for continual improvement. Similarly parents and students complaints are given attention & resolved promptly and to their satisfaction. Students perception about faculty is also undertaken at the end of each semester in order to find out causes for complaints and improvements.

The Institute through defined system/procedure monitor the performance of the students through out their stay at the Institute and ensures students perform, as required. Incase , additional inputs in the form of tutorial/assignments/extra classes is required for the weaker students, the same is organized. Due attention is also paid to the students feed back on the faculty and students complaints are resolved through counseling . in order to understand the requirements of customers/students and feedback and perception surveys are conducted at least once in a semester ( Preferred for final year students for better assessment and the performance level of students are good w.r.t result, attendance ) . This shall give the real feedback and perception for continual improvement. Similarly parents and students complaints are given attention & resolved promptly and to their satisfaction. Students perception about faculty is also undertaken at the end of each semester in order to find out causes for complaints and improvements. 8.2.2 INTERNAL AUDIT. 8.2.2 INTERNAL AUDIT.

Internal quality audits shall be carried out to monitor continuous effectiveness of the quality assurance system. Internal quality audits shall be coordinated by the M.R. and the minimum frequency for audits shall be at least once in a year and it shall be ensured by all the departments. The personnel trained for this purpose shall have no direct responsibilities for the departments being audited and shall carry out independent audits. Prior to carrying out audits, audit plan and audit schedule shall be drawn up by M.R. The Auditor shall record the audit findings. The auditee shall countersign audit findings. The finding shall be registered in Audit finding report for action taken and subsequent review.

Internal quality audits shall be carried out to monitor continuous effectiveness of the quality assurance system. Internal quality audits shall be coordinated by the M.R. and the minimum frequency for audits shall be at least once in a year and it shall be ensured by all the departments. The personnel trained for this purpose shall have no direct responsibilities for the departments being audited and shall carry out independent audits. Prior to carrying out audits, audit plan and audit schedule shall be drawn up by M.R. The Auditor shall record the audit findings. The auditee shall countersign audit findings. The finding shall be registered in Audit finding report for action taken and subsequent review. For further detail refer procedure TIAS-QSP-03 For further detail refer procedure TIAS-QSP-03



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TITLE: MEASUREMENT, ANALYSIS & IMPROVEMENT. PAGE NO 1 OF 5

TIAS SEC. NO. 8.0

8.2.3 MONITORING AND MEASUREMENT OF PROCESSES: The Institute has systems/methods to measure and monitor the processes, which affect the quality of education to students. Feed Back of students, performance evaluation of students, review of instructions, ensuring equipment/instrument are always in working and operating condition etc, are some of the measures undertaken 8.2.4 MONITORING AND MEASUREMENT OF PRODUCT AND /OR SERVICE Performance of students during stay at the Institute is measured through examinations conducted by the University and sessional by way of tutorial, practical , viva on continual basis. Project reports are also evaluated and sessional are added to the final results. Records are maintained by Internal Assessment coordinator. Incase, additional inputs are required by way additional classes, procurement of additional equipment/instruments/computers/books etc, the same are also provided through special approvals of the Director. 8.2.4.1 In an academic year there are two semesters. In each semester, for each subject, following tests are conducted by the faculty for the purpose of evaluation of the academic performance of the students:

TWO SESSIONAL TESTS THEORY ASSIGNMENTS ON TUTORIALS TWO PRACTICAL & VIVA VOCE PRACTICAL EVALUATION OF PRACTICAL NOTE BOOKS MORE THAN OR EQUAL TO 75% IN AGGREGATE ATTENDANCE MORE THAN OR EQUAL TO 60% IN EACH SUBJECT

8.2.4.2Similary, the University at the end of each semester also conducts examination for evaluation of the student. The following is the evaluation of the students during one semester:

THEORY PRACTICAL INSTITUTE ATTENDANCE THEORY

ONE SEMESTER

UNIVERSITY PRACTICAL 8.2.4.3 The grading/ %age mark of examinations is followed as per norms led by University to evaluate the performance and declare the students in higher classes.

8.2.4.4 At the end of second and third year, the student undergoes practical training in the industry and the same is also evaluated based on the training report.



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TIAS SEC. NO. 8.0

8.2.4.5 During the second and fifth semester, the student is evaluated for general fitness for the profession. at the end of third & final year, the student is assigned minor/major projects , which are evaluated.

8.2.4.6 The results of above evaluation are credited to the student’s overall performance. Controller of exanimation communicates the results to the students, individually and by displaying on the notice boards.

8.2.4.7 COE writes to the parents/guardian of the student, in case ,the students a) fall short of attendance, b) does not fare well as per qualifying requirements. in such case, the student is given counseling and faculty takes extra care /guidance to the students in order to improve the performance . 8.3 CONTROL OF NON-CONFORMING PRODUCT 8.3.1 The Institute has documented procedure for identification and resolution of nonconformity. Such nonconformities relates to the performance of the students both academically and attendance. This also includes quality system nonconformance and performance of the faculties.

8.3.2 Appropriate steps/actions are taken to review the nonconformities by designated persons. If a student does not secure prescribed % of marks, to improve his /her performance , additional inputs in the form of additional classes/tutorials/assignments/practical are organized. As required counseling is also undertaken and at times, parents of the students are called for joint counseling.

8.3.3 The reason of poor performance of the students are identified , analyzed and corrective and preventive actions are taken by the concerned faculty. Wherever required, counseling is under taken; parents are called for joint counseling . As required, additional inputs in the form of additional lecture/practical is provided to the weaker students. For details refer procedures TIAS-QSP-04 8.4 ANALYSIS OF DATA the Institute has system to collect data on the performance of the students ( Failed students each year) and the faculty and undertake suitable analysis. The results are discussed in the Institute’s Quality Council for suggestions and improvements. Registrar has all such data and are responsible for its analysis. Similarly, as when required and available , the analysis is also undertaken for placement of students. Staff is also under taken by the students and the same is analyzed for corrective & preventive action.



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TIAS SEC. NO. 8.0

8.5 IMPROVEMENT 8.5.1 Continual Improvement: The continual improvement on Quality Policy, Quality Objective & Preventive Action will be discussed and demonstrated during the Management Review Meetings.

a. Audit Results b. Non-Conforming Report. c. Complaints

8.5.2 CORRECTIVE ACTION (a) The Institute shall take action to eliminate the cause of nonconformance in order to

prevent the recurrence of the problem. (b) The input for analysis of the problem to take appropriate Corrective Action shall be

as follows: 1. The Product and Process and Quality System non-conformity shall be analyzed to

find out the root cause of the problem. 2. Student complaints shall be taken in Review points. 3. Joint decision shall be taken to identify the action required in order to prevent the

non-conformities. 4. Prioritizing the corrective action and implementation 5. The result of the action taken shall be recorded and reviewed for further

improvement. 5. Students complaints are resolved through counseling . Incase a student does not

qualify by not securing prescribed% of the marks, additional inputs, as required are organized. Based on the feed back of the students on the performance of the faculty, if require, additional inputs are also organized for the faculty. He student/parent’s perception surveys are conducted and valuable data is collected and analyzed for continual improvements. Such analysis are discussed in the MRM. Similarly, parents/guardians/visitors complaints/feed back is analyzed for corrective and preventive action..

For further detail may be refer quality system procedure on Corrective action -TIAS-QSP-05



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TIAS SEC. NO. 8.0

8.5.3 PREVENTIVE ACTION (a) The Institute shall determine action to eliminate the cause of potential non-

conformities in order to prevent their occurrence. (b) The analysis of data pertaining to internal quality audit, MRM, student’s

complaints, feed back by the students may throw up potential nonconformities. . (c) The root cause of the problem shall be identified. (d) Based on the past performance of the students, subject-wise, potential

nonconformities are identified, its causes are identified, and preventive action are taken to improve the system on continual basis for the forth-coming batches. Additional; resources, as required are sanctioned to overcome such eventualities.

(e) The sequence of implementation of action needed shall be determined. Records of this

fact shall be maintained. For further detail may be refer quality system procedure on preventive action-TIAS-QSP-06



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TIAS SEC. NO. 8.0