tech_writer_llb_2015

LINDA LAWSON-BRUTON510.386.7257 (C) – [email protected]

4571 Evelena Court, Fremont Ca. 94536355 Fragrance Court, Manteca, Ca. 95337

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

Technical Writer Providing Clear and Intuitive branding and documentation Solutions

A proven technical writer, software support specialist and problem solver. Able to utilize superior communication and training skills to develop both end-user and expert-user technical manuals and documentation. A history of standardizing format throughout organizations to support marketing and branding through consistency while also meeting all copyright and regulatory requirements. Adept at working with global teams to clearly articulate complex technical subjects and provide expert-level support and service using proven international communication. A dedicated and driven team player.

PROFESSIONAL EXPERIENCE

Contract HDS Academy through ADP Consulting San Jose, Ca. Feb 2015 – Apr 2015

Technical WriterA team of 5 technical writers were contracted for 6 weeks to convert academy classes into the new Hitachi branding.

Contract SanDisk Corp. through West Valley Milpitas, Ca. Nov 2014 – Feb 2015Technical Writer

Reflowed customer facing documents.Proof-read and recommended style and consistency changes.

Contract SanDisk Corp. through West Valley Milpitas, Ca. Aug 2013 – Sep 2014Technical WriterWhat started as a three-month contract ended up being a one-year contract ending with the acquisition of Fusion IO and their Tech Pubs group.

Created FrameMaker templates for Engineering Verification Tests (EVT), Design Verification Tests (DVT), and Production (End User) documents.Created a style-guide for FrameMaker tag usage.Collaborated with managers and SMEs to create in-house programming documents – some over 500 pages.

Flexstar Technology – Fremont, CA Aug 2011 –Sep 2012Technical WriterWrote, reviewed, and edited documentation for Flexstar storage testing systems. Created multiple versions of documentation and manuals for sophisticated, expert




users and developers as well as product end-users. Wrote hardware and software manuals for new product launches. Examined technologies and machinery to achieve thorough product understanding. Introduced productivity and safety enhancements to the organization including ergonomics.

Collaborated with marketing to produce the company’s first standardized branding guidelines including a consistent look, feel and format for documents. Identified and resolved potential copyright and safety-related risks by using the specific OEM copyright language for the product referred to in the manuals. This eliminated any copyright penalties assessed from OEM manufacturers such as Microsoft and Adobe.Created a company-wide style guide for current and future documents with emphasis on the use of international communication.

Samsung – San Jose, CA Aug 2006 – Mar 2011Technical WriterCoordinated with global teams and divisions to gather information and produce technical manuals. Scheduled time with and interviewed subject matter experts. Wrote, edited, formatted and customized Serial Advanced Technology Attachment/Serial Attached SCSI (SATA/SAS) command code manuals for developers and PhD-level users. Collaborated with a contract technical writer and Solid State Drive Division engineers to complete the SATA/SAS commands manual project. Designed and created indexes, templates and style guides.

Received company-wide recognition for generating quality end-user manuals for Korea's external hard drives.Co-created, designed, and implemented a database of all functions within the Failure Analysis team, which incorporated images along with text to improve analysis and streamlined processes, thereby reducing costs and decreasing analysis time from four days to a matter of minutes.Co-created the Samsung SATA/SAS/SATA Commands manual.

MMC – San Jose, CA Apr 2002 – Aug 2006IT Desktop Support and Technical WriterProvided support and escalation oversight for networks, hardware and software.

Expanded the role and pioneered successful new support tactics including the creation of detailed “how to” guidelines.Developed, edited and wrote operating and maintenance procedures addressing safety, STATE AND FEDERAL OSHA REGULATORY COMPLIANCE.

EDUCATION AND TRAININGTechnical Communicator Certificate, San Jose State University, San Jose, CA

Coursework Environmental Safety Management, UC Santa Cruz, San Jose, CA




TECHNOLOGY SKILLSMicrosoft: Word, Excel, Outlook Exchange, and PowerPoint

Adobe: Framemaker, Acrobat, FileMaker, and Photoshop

Other: Paintshop Pro, Libre Writer, and SnagIt

PROFESSIONAL AFFILIATIONS AND INTERESTSMember – Society for Technical Communicators (STC)

Volunteer – English as a Second Language (ESL)

Organizer and Teacher – American Enunciation classes for non-native English speakers

Advocate – Ergonomic awareness and Writing for an International Audience

tech_writer_llb_2015

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