technology training tune up: computer and technology skills for all library staff
DESCRIPTION
Technology training should be an essential part of your libraryroutine. Topics covered include: examples of some of the latesttechnology, examples of core competencies, and some ideas for how tokeep up with new technologies.Presented April 10, 2008 at the Tennessee Library Association conferenceTRANSCRIPT
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Technology Training Tune-Up
Computer and Technology Skills for All Library Staff
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Technology Training Core Competencies Creating a Training Program Keeping Up
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TECHNOLOGY TRAINING
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Technology Training
Who? What? When? Where? Why? How?
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What is technology training?
Exposure to unfamiliar technologiesBuilding technology skillsIncrease staff comfort levelIncrease staff rapport
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What do they need to know?
Current equipmentNew equipmentCurrent softwareCore competenciesNew technology
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Who needs training?
All library staff Reference Children’s & Young Adult Circulation Technical Services Paraprofessionals Part-time employees Management
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Who’s going to train them?
Existing staffOutside agencyConferencesE-learning
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Why should we train staff?
Improves customer serviceImproves staff relationsImproves staff skills and comfort levelIncreases staff exposure to new technologyProvides staff with new toolsIncreases staff loyalty
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When do they get training?
On work time!
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Where?
In the libraryOff-siteConferences
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How?
OngoingSelf-pacedFormalOne teacherCompulsoryOnlinePaidLocal
ScheduledGuidedInformalMany teachersPrizes/incentivesIn-personFreeNational/regional
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How?
Library 2.0 / 23 Things5 Weeks to a Social Library“Friday socials”/brown bag lunchesTechnology “petting zoo”Online learning
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Library 2.0/23 Things
Created by Helene Blowers at the Public Library of Charlotte and Mecklenberg County
Based on Stephen Abram's article about 43 Things
Covers blogs, wikis, photo sharing, RSS, podcasts and other web 2.0 things
Free! Requires web-savvy coordinator
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5 Weeks to a Social Library
Created by Meredith Farkas and a team of librarians around the country
5 week course available online Covers blog, wikis, Second Life, photo
sharing, social bookmarking, and using 2.0 in your library
Free!
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Friday Socials or Brown Bag Lunches
Staff teaching staff Free! Can cover a variety of topics specific to your
library Requires tech or web-savvy staff
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Technology Petting Zoo
Hands-on time with gadgets Cameras, MP3 players, game consoles Could include software Provides exposure to things you may
otherwise never play with Best Buy
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Online Learning
Webinars from variety of sources Asynchronous classes Synchronous classes
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CORE COMPETENCIES
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Core Competencies
“The skills, knowledge, abilities, and attributes that employees across an organization are expected to have to contribute successfully within a particular organizational context.”
(SPEC, p7)
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Benefits of Core Competencies
Provides consistent and well-articulated performance expectations
Improves customer serviceCreates a culture of learningProvides a basis for skills assessment and
goals for training programHelps free up IT staff for other projects
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Creating Core Competencies
Ask for staff input! USE IT!Keep everyone informed through the processLet staff know that they don’t have to know
all the competencies now.Set up rewards and consequences
(assessment)Get ideas from other organizationsWork with IT to find out what gets asked a lotInclude ongoing education
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Creating Competencies, cont’d
Structure By staff position By competency
Categories Broad Moderate Specific
Formatting– Grid– Short outline Narrative paragraphs
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CREATING A TRAINING PROGRAM
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Core Components of a Training Program
Six Components to Consider when Developing a Training Program
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Setting Goals
What’s the point of training?Can be based on library’s mission or
vision statementProvide a framework for evaluationRewards
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Establishing Competencies
Help point out areas where training is necessary
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Assessing Needs and Skills
SurveysChecklist InterviewsInformal assessmentsPerformance reviews
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Developing Curriculum
Consider skills and needs of staffConsider updatesDecide on formatBorrow from existing resources
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Delivering Training
Keep classes under two hoursDeliver classes sequentiallyAsk for questionsAdvertise to staffProvide a handout or folder for notes
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Evaluating Training
SurveysInformal interviewFeedback formsPerformance reviews
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KEEPING UP
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Keeping Up
Conference topicsWorkshop topics (Solinet, etc)“Ear to the ground”RSS feeds (Google Reader, Bloglines)
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Disclaimer:
How you choose to keep up with new and emerging things is your
personal preference. What works for me may not work for
you.
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My Latest Technologies
• Meebo
• FacebookGadget Blogs
– PopGadget
– Cool Tools
– BoingBoing
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Resources used in this presentation can be found at: http://del.icio.us/library_chic/TLA2008
A copy of this presentation will be available at: http://library-chic.blogspot.com
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Formatting: Grids
Skill Applies to Job Meets Comments
Open browser X X
Show/hide toolbars
Know library URL
X X
Create bookmarks
X Can’t find on toolbar
Skill Basic Advanced
Internet browser X X
Printer Troubleshooting
X X
Catalog Searching
X
File Organization X
Technology Competencies: A Path to Trainingback
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Formatting: OutlineLibrary Resources
Be familiar with and able to locate the library’s technology-related policies and procedures
Be familiar with the library’s intranet, if applicable
Be familiar with the library’s e-resourcesKnow the webpage address for your libraryKnow what resources can be found on your library
homepageKnow the webpage address for the library catalogKnow how to search by author, title, keyword and
subject in the catalog
Technology Core Competencies for California Library Workersback