technology support services for business partners 2013
DESCRIPTION
Nikolay Delev – TSS Leader, Elitsa Vladirmirova – TSS Sales Leader 21 February 2013. Technology Support Services for Business Partners 2013. Technology Support Services for Business Partners 2013. TSS Services Overview. HW Installation / Relocation / Configuration. - PowerPoint PPT PresentationTRANSCRIPT
© 2009 IBM Corporation© 2009 IBM Corporation
Technology Support Services for
Business Partners 2013
Nikolay Delev – TSS Leader, Elitsa Vladirmirova – TSS Sales Leader
21 February 2013
© 2009 IBM Corporation2
TSS Services Overview
Technology Support Services for Business Partners 2013
HW
In
stal
latio
n / R
eloc
atio
n / C
onfig
urat
ion
PAPassport Advantage(Middleware Products /Websphere, DB2, …)
SLSupport Line(zSeries, Linux,
Microsoft, Disk / Tape)
SW MASoftware
Maintenance(Power systems)
Enhanced Technical Support (Comfort Line)“Rapid Response, Integrated Support, Proactive Approach”
Incl. Remote Account Advocate Team
BB
ase
En
ha
nce
d
Rea
ctiv
e
P
roac
tive
Committed Repair Services
Warranty / Maintenance Services Upgrade / Extended Warranty
Base Warranty / Maintenance Services
IBM - Logo & Multi Vendor Selected Products
EP
© 2009 IBM Corporation3
TSS Services and Multivendor SupportTechnology Support Services for Business Partners 2013
© 2009 IBM Corporation4
IBM Re-Establishment fee
Effective April 1, 2013, Power Systems, System x, and Storage System Machines that are no longer covered by base warranty and not covered by an IBM hardware maintenance service agreement for 90days or more (“lapsed coverage”), will be subject to a reestablishment fee when added to an IBM hardware maintenance service agreement. The reestablishment fee will be based on the number of days of lapsed coverage, up to an amount equal to 365 days of hardware maintenance service fees. IBM reserves the right to change, modify, or withdraw its offerings, policies, and practices at any time.
Additional discount to be offered for all machines currently outside of Warranty or Maintenance Agreement to be added to an IBM hardware maintenance service agreement before 31 March 2013.
Technology Support Services for Business Partners
© 2009 IBM Corporation5
TSS Services
Q & A
Technology Support Services for Business Partners
© 2009 IBM Corporation6
TSS Services contacts
Nikolay DelevE-mail: [email protected]
Phone: +359 885 959122
Elitsa VladimirovaE-mail: [email protected]
Phone: +359 885 698898
Technology Support Services for Business Partners