technology & sructure
TRANSCRIPT
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WORKPLACE TECHNOLOGY AND DESIGN
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WE ARE NOW LIVING IN THE
INFORMATION AGE!
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THAT DAY HAS ARRIVED!........SO SO
TRUE...............
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PLANNING THEIR HONEYMOON
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A DAY AT THE BEACH.
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A VISIT TO THE MUSEUM
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ENJOYING THE SIGHTS
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TECHNOLOGY IS CHANGING EACH
ONE OF US INDIVIDUALLY
The combination of
human resources an
ra! materia"s an
e#ui$ment that !or%ers
use to con&ert ra!
materia"s into finishe
'oos an ser&ices(
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ORGANIZATION DESIGN OPTIONS
Functional Design
Pooled
Simple
Complex
Reciprocal Technological Factors
E n v i r o n m e n t a l
F a c t o r s
Place Design
Product Design
Multidivisional Design
Multinational Design
Network Design
Virtual Design
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WOODWARD’S MODEL OF TECHNOLOGY
Small-batch technology re"ies on the s%i""s an
%no!"e'e of ini&iua" !or%ers to $rouce one+
of+a+%in, customi-e 'oos an ser&ices or sma""
#uantities of 'oos an ser&ices( Mass production technology resu"ts in the
$rouction of "ar'e numbers of ientica" $roucts(
Continuous-process technology is one in !hich
the manufacturin' $rocess is entire". mechani-ean the !or%ers/ ro"e is to monitor the machines
an com$uters that actua"". $rouce the 'oos(
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RELATIONSHIP BETWEEN TECHNICAL
COMPLEXITY AND STRUCTURAL
CHARACTERISTICS
)0
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THOMPSON’S INTERDEPENDENCE AND
MANAGEMENT IMPLICATIONS
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COORDINATION FOR INTERDEPENDENCE
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RELATIONSHIP OF INTERDEPENDENCE
AND TEAM PLAY CHARACTERISTICS
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FLEXIBLE MANUFACTURING TECHNOLOGY
VS.
TRADITIONAL TECHNOLOGIES
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LEAN MANUFACTURING
Hi'h". traine em$"o.ees at e&er. sta'e of
$rouction
Cut !aste an im$ro&e #ua"it.
Incor$orates techno"o'ica" e"ements 6a&e the !a. for mass customization
Usin' mass+$rouction techno"o'. to #uic%". an cost+
effecti&e". assemb"e ini&iua" 'oos for customers
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4)
PERFORMANCE AND STRUCTURAL
IMPLICATIONS
Flexible manufacturing allows diverse products tobe made on one assembly line
Com$uter+aie craftsmanshi$
7ore efficient
Increase $roucti&it.
Decrease scra$
Customer satisfaction
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COMPARISON OF ORGANIZATIONAL
CHARACTERISTICS
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4*
SERVICE FIRMS
Ser&ice techno"o'ies are ifferent from
manufacturin' techno"o'ies an re#uire
ifferent or'ani-ationa" esi'n
Education, health care, transportation, andbanking all have unique dimensions
Ser&ices ha&e intan'ib"e out$ut
There is irect interaction !ith customer anem$"o.ee
Human e"ement is im$ortant
8ua"it. of ser&ice cannot be irect". measure
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CORE ORGANIZATION SERVICE
TECHNOLOGY
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TREND TOWARD LEAN SERVICES
Customer expectations are rising
E9$ectations ha&e re#uire that ser&ice firms must
become "ean, too
Cut !aste Im$ro&e customer ser&ice
Ao$t continuous im$ro&ement a$$roach
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STRUCTURAL CHARACTERISTICS OF
SERVICE ORGANIZATIONS VERSUS
PRODUCT ORGANIZATIONS
41
15
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PERROW’S MODEL OF TECHNOLOGY
Task ariety! The number of ne!
an ifferent emans that a tas%
$"aces on an ini&iua" or a function( Task "nalyzability! The e'ree to
!hich stanari-e so"utions are
a&ai"ab"e to so"&e $rob"ems thatarise(
15
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NON-CORE DEPARTMENTAL
TECHNOLOGY
E&er. e$artment in an or'ani-ation has a$rouction $rocessariety! fre#uenc. of une9$ecte an no&e" e&ents
"nalyzability! abi"it. to a$$". stanar $roceures
:outine &s( Nonroutine Dimension
En'ineerin' Techno"o'ies
Craft Techno"o'ies
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4;
FRAMEWORK FOR DEPARTMENT
TECHNOLOGIES
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RELATIONSHIP OF DEPARTMENT TECHNOLOGY TO
STRUCTURAL AND MANAGEMENT CHARACTERISTICS
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*)
WORKFLOW INTERDEPENDENCE
AMONG DEPARTMENTS
The e9tent to !hich e$artments e$en on each
other for resources or materia"s
Lo! intere$enence means that e$artments can
o their !or% ine$enent". Hi'h intere$enence means e$artments e$en
on each other
INTERDEPENDENCE OF DEPARTMENTS
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INTERDEPENDENCE OF DEPARTMENTS
INVOLVED IN THE FLIGHT DEPARTURE
PROCESS
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**
SOCIOTECHNICAL SYSTEMS
MODEL
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DESIGN ESSENTIALS
=e. research notes that techno"o'. an structure can be
co+a"i'ne
Ser&ice techno"o'ies iffer in a s.stematic !a. from
manufacturin' techno"o'ies
It is im$ortant to a$$". the correct mana'ement s.stem to
a e$artment
Intere$enence amon' e$artments ictates the amount
of communication an coorination re#uire in esi'n
Ne! techno"o'ies are enrichin' >obs to ma%e or'ani-ations
a ha$$ier $"ace to !or%
Sociotechnica" s.stem theor. attem$ts to esi'n s.stems
that meet technica" an human as$ects