technology services update mary schoeler: assistant vice chancellor and chief information officer...
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![Page 1: Technology Services Update Mary Schoeler: Assistant Vice Chancellor and Chief Information Officer January, 2008](https://reader035.vdocuments.us/reader035/viewer/2022062716/56649dd45503460f94accaa0/html5/thumbnails/1.jpg)
Technology ServicesUpdate
Mary Schoeler:
Assistant Vice Chancellor and Chief Information Officer
January, 2008
![Page 2: Technology Services Update Mary Schoeler: Assistant Vice Chancellor and Chief Information Officer January, 2008](https://reader035.vdocuments.us/reader035/viewer/2022062716/56649dd45503460f94accaa0/html5/thumbnails/2.jpg)
Technology Services Organization Chart
Changes
Chief Information
Officer
Tech Appl Svcs Tech Infrastructure Tech Support
Records, Inst Research
Student Fin, Database
Financial Aid, Web
PeopleSoft/ E-Hive Support)?
Help Desk Manager
Classroom Support
Training manager
Graphics Support 0.5
Learning Support 0.5
Lab manager
Server Admin
Cable and Camera
Desktop Support
Desktop Support
Accessibility SupportWebmaster, 0.5 FTE
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What have we been doing?
• Re-staffing processes– Programmer/analysts: Donna Triebwasser
and Paul Lindgren– Webmaster: Mike Twining– D2L Support (1/2 time): Stacy Leno
• Lots of training and mystery solving• Keep core services running smoothly
– Network and email– PeopleSoft and Ehive
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Improve service processes
• Complete the reorganization of old C&MS with N&PS by blending service process
• New online request process for both the Help Desk and
PeopleSoft requests • Why? So that you don’t have to hunt down an
individual • Tickets will get assigned to the group as
appropriate (some functions are still groups of one)
• We will do our best to resolve in timely manner (and keep you informed)
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Reduce the complexity
• Change from DARS to PeopleSoft Advising Module (PSAM) – (watch for information on this)
• Ehive Portal Could Change– (if patch cycle breaks it Our Backup Plan is to have you login directly to PS Student Center or Faculty Center)
• New web content management system for department pages(Commonspot to replace homegrown Webbuilder)
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New Website
• Year long migration process will kick off on February 1 with New home page and connected utility pages
• Phase 1: Academic departments
• Phase 2: Admissions and student focused pages
• Phase 3: ??
• Phase 4: ?? Etc.
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New home page
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Improved news & events
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New department pages
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Some new features
• Link the academic program description section in with admissions fact sheet
• Provide each department an Our News and Our Events function – that can be submitted to Univ. Relations for home page
• Flexible formats – 1, 2, 3 column with or without navigation, easy photo resizing utility for formatting photos
• Feature faculty and staff
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On the horizon
• Continuous improvement– Planning for IT, building projects, etc
• PeopleSoft upgrade to Version 9
• State IT Reporting
• UW System Human Resource system project
• Etc. Etc. Etc.