TECHNOLOGY, PEOPLE & PROCESS

TRAINING2018 COURSE GUIDE

INFORMATIONTECHNOLOGY

OFFICEAPPLICATIONS

GRAPHICDESIGN

PERSONALDEVELOPMENT

PROCESSMANAGEMENT

now includes QUALIFICATIONS pages 12-13& MORE

NEW HORIZONS AUSTRALIANew Horizons Learning Centres is Australia’s leading IT training solutions provider offering professional growth and development through short courses in the areas of IT, Business Skills, Office Applications and Graphic Design.

New Horizons has been established as a trusted training solutions partner with thousands of Australian corporate and government organisations.

Our unmatched breadth of training offerings and flexible delivery methods address

many of the challenges that organisations face developing their staff.

We are committed to providing training solutions that empower people and organisations to achieve their goals through learning.

OFFICEAPPLICATIONS

GRAPHICDESIGN

PERSONALDEVELOPMENT

PROCESSMANAGEMENT

2

CONTENTS AT A GLANCE

P18-19P6-11INFORMATION TECHNOLOGY & CERTIFICATIONS

OFFICE APPLICATIONS,OFFICE 365 & DYNAMICS 365TRAINING SOLUTIONS

P14-16ABOUT USP23

LEARNING MODESP4-5

GRAPHIC DESIGN COURSESP17

INFORMATIONTECHNOLOGY

OVER 3,000+ COURSES NATIONWIDE

QUALIFICATIONS

Q

New Horizons Australia is a Registered Training Organisation with the Australian Skills Quality Authority (ASQA). We are authorised to deliver Nationally Recognised Qualifications to Australian and International students.

Our programmes are unique with vendor certifications embedded within the qualifications.

This combination gives students an advantage in the job market, and employers more confidence when hiring. See pages 12-13 for details.

ADOBEAXELOSCITRIXCISCOCOMPTIAMICROSOFTMOSSÉORACLEVMWARE & MORE

including...

P12-13ACADEMIC QUALIFICATIONS

PERSONAL DEVELOPMENT PROGRAMMES

PROCESS MANAGEMENT ENDORSEMENT

P20-21

3

INSTRUCTOR-LED REMOTE LEARNINGPerfect for those in remote locations, or those who prefer to learn through a guided process, in your environment of choice.

OLL Anywhere distance-training method allows students to experience the same award-winning training from expert instructors, access hands-on labs and use authorised vendor curriculum, all from a remote location.

Gone are the days of having to travel long distances to attend training; now we bring the training to you!

Train virtually anywhere

SELF-PACED, ON-DEMAND WALK-IN LEARNINGOur best solution yet. Walk in, select your technology stack and get one-on-one instructional support.

For years, the instructor-led methodology has been the traditional means of delivery for education services, but as technology and time have advanced, so too have the needs of organisations for more flexible training delivery methods.

New Horizons’ Walk-In, mentored learning methodology is an evolution of traditional instructor-led training, providing increased learning flexibility to organisations and students through the utilisation of modern technology.

Flexible IT learning

Look for the

OLL symbol

online

4

YOUR CHOICE OF LEARNING MODALITIES

We all learn in different ways. At New Horizons, we offer a variety of learning modes to match your learning style - and meet your business’ needs. Ask us for a tailored proposal today.

nhaustralia.com.auVisi tfor more information.

Look for the

OLL symbol

online

DEDICATED GROUP LEARNINGThe perfect hybrid where you need to train select staff on a particular topic – seminar or hands-on learning.

Available on all course types

Ask us for a proposal

INSTRUCTOR-LED SEMINAR STYLE LEARNINGFrequently chosen by corporates and government organisations to train large groups, on specific topics.

Available on all course types

Ask us for a proposal

INSTRUCTOR-LED CLASSROOM LEARNINGGreat for hands-on learners, and those who learn best from interacting with others in small groups.

Available on all course types

ON-DEMAND LEARNINGFlexible, self-paced format to help you build skills and maintain certification; when and where you need.

Available on Microsof t, Oracle, VMware & CISCO

coursesAsk us about Credits & SATVs

CONNECTED CLASSROOM LEARNINGA hybrid-learning format where students attend class and are connected online to students inter-state. Great for businesses with staff across the states.

Connect across Brisbane, Melbourne, Sydney and Perth

ONE-ON-ONE MENTORED LEARNINGHighly effective for those who need to achieve specific goals, fast.

Available on all course types

New

Hot

5

INFORMATION TECHNOLOGY

AUSTRALIA’S MOST SOUGHT AFTER CERTIFICATIONS

Gain the credentials you need to succeed. Certifications help students illustrate they are competent in a specific technology. They give employers confidence they’re hiring staff with the skills immediately applicable to their business needs.

CISCO ASSOCIATE, PROFESSIONAL, EXPERTCOMPTIA SECURITY+, A+MICROSOFT MCSA, MCSEORACLE CERTIFIED MASTERVMWARE CERTIFIED PROFESSIONAL

Find out which Certification is right for you.

Study in-class, online and on-demand

Capability is everything...

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nhaustralia.com.au/ITVisi t for course dates, outlines & other details.

OFFICE 365 (no. of days)

20347 - Enabling and Managing Office 365 (5)

10997 - Office 365 Administration and Troubleshooting (3)

SYSTEM CENTER (no. of days)

10964 - Cloud & Datacenter Monitoring with S.C. Operations (5)

20703-1 - Administering System Center Configuration Manager* (5)

20703-2A - Integrating MDM And Cloud Services* (3)

WINDOWS 8.1 & 8 (no. of days)

20694 - Virtualising Enterprise Desktops and Apps (5)

20695 - Deploying Windows Devices and Enterprise Apps (5)

WINDOWS 10 (no. of days)

10982 - Supporting and Troubleshooting Windows 10 (5)

20697-1 - Implementing and Managing Windows 10 (5)

20697-2 - Deploying and Managing Windows 10 using Enterprise Services (5)

EXCHANGE SERVER 2016 (no. of days)

20345-1 - Administering Microsoft Exchange Server 2016 (5)

20345-2 - Designing and Deploying Microsoft Exchange Server 2016 (5)

SHAREPOINT (no. of days)

20339-1 - Planning And Administering SharePoint 2016 (5)

20339-2 - Advanced Technologies Of Microsoft SharePoint 2016 (5)

20488 - Developing SharePoint Server 2013 Core Solutions (5)

20489 - Developing SharePoint Server 2013 Advanced Solutions (5)

MICROSOFT DYNAMICS (no. of days)

Dynamics 365 - Configuring and Customising

SKYPE (no. of days)

20334 - Core Solutions Of Microsoft Skype For Business (5)

MICROSOFT

Ask us about our pre-paid training vouchers and maximise your training budget

nhaustralia.com.au/vouchersVisi t

COURSE DIRECTORY

* These courses are available for online learning only

MICROSOFT AZURE (no. of days)

10979 - Microsoft Azure Fundamentals (2)

10992 - Integrating On-Premises Core Infrastructure with Microsoft Azure (3)

10993 - Integrating On-Premises Identity Infrastructure with Microsoft Azure

20532 - Developing Microsoft Azure Solutions (4)

20533 - Implementing Microsoft Azure Infrastructure Solutions (5)

20535 - Architecting Microsoft Azure Solutions (5)

MICROSOFT AZURE

20537A - Configuring and Operating a Hybrid Cloud with Microsoft Azure (5)

40390 - Microsoft Azure for AWS Experts (1)

40441 - Designing and Implementing Cloud Data Platform Solutions (3)

552241 - Microsoft Azure Big Data Analytics Solutions (2)

552242 - Operationalize Cloud Analytics Solutions with Microsoft Azure (2)

Hot

Artif icial Intelligence & Machine Learning courses coming soon, Ask us!

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Visit nhaustralia.com.au/windows-server for a full list of courses.

WINDOWS SERVER

COURSE DIRECTORY

WINDOWS SERVER 2016 (no. of days)

20740 - Installation, Storage and Compute with Windows Server (5)

20741 - Networking with Windows Server 2016 (5)

20742 - Identity with Windows Server 2016 (5)

20743 - Upgrading Your Skills to MCSA: Windows Server 2016 (5)

20744 - Securing Windows Server 2016 (5)

WINDOWS SERVER 2012 (no. of days)

10961 - Automating Administration with Windows PowerShell (5)

10962 - Advanced Automated Administration with Windows PowerShell (3)

20398 - Planning and Managing Devices in the Enterprise (5)

20409 - Server Virt. with Win. Server Hyper-V and System Center (5)

20410 - Installing and Configuring Windows Server 2012 (5)

20411 - Administering Windows Server 2012 (5)

20412 - Configuring Advanced Windows Server 2012 Services (5)

20413 - Designing and Implementing a Server Infrastructure (5)

20414 - Implementing an Advanced Server Infrastructure* (5)

20415 - Implementing a Desktop Infrastructure* (5)

20416 - Implementing Desktop Application Environments* (5)

New Horizons also offers SQL Server 2012 training. Visit nhaustralia.com.au/sql for a full list of courses.

20462 - Administering Microsoft SQL Server Databases (5)

20463 - Implementing a Data Warehouse with Microsoft SQL Server (5)

20464 - Developing Microsoft SQL Server Databases* (5)

20466 - Data Models and Reports with Microsoft SQL Server* (5)

20467 - Designing Business Intelligence Solutions with Microsoft SQL Server* (5)

SQL SERVER 2016 (no. of days)

10986 - Updating Your Skills to SQL Server 2016 (3)

10987 - Performance Tuning and Optimising SQL Databases (4)

10988 - Managing SQL Business Intelligence Operations (3)

10990 - Analysing Data with SQL Server Reporting Services (3)

20761 - Querying Data with Transact-SQL (3)

20762 - Developing SQL Databases (4)

20764 - Administering a SQL Database Infrastructure (5)

20765 - Provisioning SQL Databases (3)

20767 - Implementing a SQL Data Warehouse (4)

20768 - Developing SQL Data Models (3)

20778 - Analysing Data with Power BI (3)

SQL SERVER

SQL SERVER 2014 (no. of days)

10977 - SQL Server Skills to Microsoft SQL Server 2014* (5)

20461 - Querying Microsoft SQL Server (5)

* These courses are available for online learning only

Visit our websi

te for a full

comprehensive l

ist of

microsoft cour

ses

VISUAL STUDIO / .NET (No. of days)

20480 - Programming in HTML5 with JavaScript and CSS3 (5)

20481 - Dev. Win. Store Apps Using HTML5 & JScript* (5)

20482 - Advanced Win. Store App Dev. Using HTML5 and JScript* (5)

20483 - Programming in C# Using Visual Studio 2012 (5)

With Microsoft Visual Studio you can develop universal applications that span across all Windows devices.

VISUAL STUDIO

20484 - Essentials of Developing Windows Store Apps Using C#

20485 - Advanced Windows Store App Development Using C#

20486 - Developing ASP.NET MVC 4 Web Applications* (5)

20487 - Developing Windows Azure and Web Services* (5)

Hot

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nhaustralia.com.au/vmwareVisi t for course dates, outlines & other details.

VSPHERE (no. of days)

VMware vSphere: Install, Configure and Manage V6.5 (5)

VMware vSphere: What's New [v5.5 to v6.5] (3)

VMware vSphere: Troubleshooting Workshop (5)

VMware vSphere: Optimise & Scale plus Troubleshooting Fast Track (5)

VMware vSphere: Optimise and Scale (5)

VMware vSphere: Fast Track V5.5 (5)

VMware vSphere: Design Workshop v6.5 (3)

VREALIZE / VCLOUD (no. of days)

VMware vRealize Operations Manager: Install, Configure, Manage [v6.6] (5)

VMware vRealize Log Insight: Deploy and Manage [v4.3] (3)

VMware vRealize Automation: Install, Configure, Manage [v7] (5)

VMware vCloud Director: Install, Configure, Manage [v8.10] (5)

VMware vCenter Operations Manager: Analyse and Predict v5.x (2)

VMWARE

END USER COMPUTING (no. of days)

VMware Horizon 7: Troubleshooting and Performance Optimization [v7] (5)

VMware Horizon 7: Install, Configure, Manage plus App Volumes Fast Track

VMware Horizon 7: Install, Configure, Manage [v7] (5)

VMware Horizon (with View): Install, Configure, Manage (5)

VMWARE NSX (no. of days)

VMware NSX: Install, Configure, Manage v6.2 (5)

VMware NSX: Install, Configure, Manage plus vSphere Administration Fast Track

VMware NSX Troubleshooting and Operations v6.3 (5)

VMware NSX for Internetworking Experts Fast Track (5)

VMware NSX Design & Deploy (5)

* These courses are available for online learning only

Study online, in-class and on-demand

Hot

New Horizons is an authorised reseller and distributor of VMware certifications, including on-demand and instructor led training.

9

CLOUD

CLDFND 1.1 Understanding Cisco Cloud Fundamentals (5)

CLDADM 1.1 Introducing Cisco Cloud Administration

STANDALONE ONLY

BGP 4.1 Configuring BGP on Cisco Routers (5)

MPLS 3.1 Implementing Cisco MPLS (5)

DNAIE 2.0 Digital Network Architecture Implementation Essentials (5)

ADVANCED ACCESS - DATA CENTER (2 COURSES)

DCICN 6.1 Introducing Cisco Data Center Networking (4)

DCICT 6.1 Introducing Cisco Data Center Technologies (5)

INFRASTRUCTURE (14 COURSES)

ICND1 3.0 Interconnecting Cisco Networking Devices, Part 1 (5)

ICND2 3.0 Interconnecting Cisco Networking Devices, Part 2 (5)

ROUTE 2.0 Implementing Cisco IP Routing (5)

SWITCH 2.0 Implementing Cisco IP Switched Networks (5)

TSHOOT 2.0 Troubleshooting and Maintaining Cisco IP Networks (5)

WIFUND 1.0 Implementing Cisco Wireless Network Fundamentals (5)

ARCH 3.0 Designing Cisco Network Service Architectures (5)

SECURITY

IINS 3.0 Implementing Cisco Network Security (5)

SENSS 1.0 Implementing Cisco Edge Network Security Solutions (5)

SECFND 1.0 Understanding Cisco Cybersecurity Fundamentals

SECOPS 1.0 Understanding Cisco Cybersecurity Operations

COLLABORATION

CICD 1.0 Implementing Cisco Collaboration Devices (5)

CISCO

COURSE DIRECTORY

SPECIALIST TRAININGAPPLE COURSES (no. of days)

El Capitan 101: Mac OS X Support Essentials 10.11 (3)

LINUX (no. of days)

Linux Fundamentals (5)

BUSINESS ANALYSIS (no. of days)

Fast Start in Business Analysis (3)

Advanced Business Analysis (3)

Applying Advanced Business Analysis (5)

Mastering Business Analysis (5)

CITRIX (no. of days)

CXM-303 - Deploy Enterprise Mobility Solutions with Citrix XenMobile (5)

CXD-300 - Deploy App & Desktop Solutions w Citrix XenApp & XenDesktop (5)

COMPTIA (no. of days)

CompTIA A+ (5)

CompTIA Network+ (5)

CompTIA Security+ (5)

CompTIA Server+ (5)

CRYSTAL REPORTS (no. of days)

Crystal Reports 2013/2011/2008 - Level 1 (2)

Crystal Reports 2013/2011/2008 - Level 2 (2)

JAVA PROGRAMMING (no. of days)

Introduction to Java 8 using Eclipse (5)

Advanced Java 8 Using Eclipse (5)

PHP PROGRAMMING (no. of days)

PHP Programming

NINTEX (no. of days)

Nintex Forms for SharePoint (1)

Nintex Workflow for SharePoint (1)

Nintex Forms for SharePoint (1)

JQUERY & ANGULAR (no. of days)

Introduction to Angular 2 and 4 Programming (3)

Advanced Angular 2 and 4 Programming (2)

Mastering jQuery (2)

Introduction To Responsive Web Development With AngularJS And Bootstrap

PYTHON

Introduction To Python 3 (4)

Advanced Python 3 (4)

Visit nhaustralia.com.au/cisco to see all Cisco courses

10

Hot

COURSE DIRECTORY

Oracle Database 12c R2: Administration Workshop (5) TOD, LVC

Exadata Database Machine 12c: Administration Workshop (5) TOD, LVC

Oracle Database 12c: Introduction to SQL (3) LVC

Oracle Database 11g: Administration Workshop II (3) LVC

Oracle Database 12c: New Features for Administrators (5) TOD, LVC

Oracle Database 11g: SQL Tuning Workshop (3) TOD, LVC

Oracle Database 12c x: Program with PL/SQL

Oracle Solaris 11: System Administration (5) TOD, LVC

Oracle Database 11g: Performance Tuning (5) TOD, LVC

Oracle Database 12c x: RAC Administration (4) TOD, LVC

Oracle Database 12c x: Performance Management and Tuning (5) TOD, LVC

Oracle WebLogic Server 12c: Administration I (5) TOD, LVC

MySQL for Database Administrators

Oracle Database 12c x: SQL Workshop I (3) LVC

Oracle BI 11g R1: Create Analyses and Dashboards

Oracle Database 12c x: Backup and Recovery Workshop

Java SE 7 Fundamentals (5) TOD, LVC

Java SE 7 Programming (5) TOD, LVC

Java SE 8 Fundamentals (5) TOD, LVC

Java SE 8 Programming (5) TOD, LVC

FEATURED COURSES (no. of days)

New Horizons offers the full Oracle training suite, covering Applications, Database, Middleware, Industries, Programming and Cloud technologies. On-Premise and Cloud training options available.

ORACLE

nhaustralia.com.au/oracleVisi t for course dates, outlines & other details.

PRIMAVERA (no. of days)

Project Planning & Control Using Oracle Primavera P6 (3)

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QUALIFICATIONSQ

Proud members of

- Study now, pay later - Flexible study options- Gain a qualification and certification

Flexible study options Industry recognised Accredited Qualif ications

Class scheduling is flexible. Some classes are instructor led (in-class or online) whilst others are self-managed online study.

As part of this qualification, you can gain a selection of Vendor Certifications which are requested by employers and recognised globally.

These qualifications are developed against the Australian Qualifications Framework and selected diplomas are VET Student Loan eligible.

Transform your career with a nationally recognised qualification, and gain globally recognised vendor certifications along the way. This unique combination sets our qualifications apart from others.

New

12

nhaustralia.com.au/accreditedVisi t

ACADEMIC & CAREER QUALIFICATIONS

for qualif icat ion details.

Nationally Recognised Training

- Study now, pay later - Flexible study options- Gain a qualification and certification

ICT60115 - ADVANCED DIPLOMA OF INFORMATION TECHNOLOGY [RTO 91656 / CRICOS CODE: 03641J]

IT50915 - DIPLOMA OF

DIGITAL MEDIA TECHNOLOGIES[RTO 51771 / RTO 91656]

BSB51415 - DIPLOMA OF

PROJECT MANAGEMENT[RTO 91656 / CRICOS CODE: 03641J]

ICT50315 - DIPLOMA OF

INFORMATION TECHNOLOGY SYSTEMS ADMINISTRATION[RTO 51771]

ICT50515 - DIPLOMA OF

DATABASE DESIGN & DEVELOPMENT[RTO 51771 / RTO 91656]

ICT50615 - DIPLOMA OF

WEBSITE DEVELOPMENT[RTO 51771 / RTO 91656]

ICT50715 - DIPLOMA OF

SOFTWARE DEVELOPMENT[RTO 51771 / RTO 91656]

ICT50115 - DIPLOMA OF INFORMATION TECHNOLOGY[RTO 91656 / CRICOS CODE: 03641J]

ICT80515 - GRADUATE DIPLOMA OF TELECOMMUNICATIONS & STRATEGIC MANAGEMENT [RTO 91656 / CRICOS CODE: 03641J]

ICT80115 - GRADUATE CERTIFICATE OF INFORMATION TECHNOLOGY & STRATEGIC MANAGEMENT[RTO 91656 / CRICOS CODE: 03641J]

ADVANCED & GRADUATE DIPLOMA LEVEL

nhaustralia.com.au/diplomasStudy in Sydney, Melbourne, Brisbane or Perth

Incorporating

Vendor certifica

tions

13

As a Microsoft Gold Certified Partner, New Horizons has been delivering Microsoft Office training programs for over 35 years globally and 20 years in Australia. As a Microsoft awarded and accredited training provider, New Horizons has been recognised for the quality of our training programs to help thousands of business professionals improve their Microsoft Office skills.

OFFICE APPLICATIONS

STRESS FREE TRAINING:

Minimises the potential loss of workplace productivity by tailoring training programs to meet business outcomes.

FLEXIBLE DELIVERY OPTIONS:

• Instructor-led classroom

• Instructor-led online

• Instructor-led seminar style

• Dedicated group training

• On-Demand learning

PRE-COURSE ASSESSMENTS:

Complimentary pre-course assessments to help you determine the appropriate level of training.

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• Introduction to Dynamics 365• Dynamics 365 for Customer Service Teams• Dynamics 365 for Business Professionals• Dynamics 365 Configuring and Customising

•20347Enabling&ManagingOffice365•Office365forBusinessProfessionals•ApplicationsTraining:Outlook,Excel,Word,PowerPoint,SkypeforBusiness,OneNote,Sharepoint,OneDrive,Project,andmore.

nhaustralia.com.au/dynamics365Visi t for course details.

OFFICE 365 AND DYNAMICS 365

OFFICE 365 TRAINING DYNAMICS 365 TRAINING

Office 365 and Dynamics 365 are transforming the way business works. New Horizons Australia has been delivering Microsoft Office training since the beginning. Following on from the success of Dynamics CRM, New Horizons is now delivering Dynamics 365 training. Whether migrating to Office 365 and Dynamics 365 together or starting out with just one suite, we can support your team.

Transform how you do business

15

Our Microsoft Office courses are designed to prepare candidates for Office 365.

EXCEL 2016/2013/2010

• Excel - Level 1• Excel - Level 2• Excel - Level 3• Excel - Level 4• Excel - Pivot Tables• 50433 - PowerPivot for End-Users• VBA Excel

SHAREPOINT 2016/2013/2010

• SharePoint Designer - Level 1• SharePoint Designer - Level 2• SharePoint End-User Training: Members• SharePoint End-User Training: Site Owner

INFOPATH 2010

• Creating InfoPath Forms

VISIO 2016/2013/2010

• Visio Professional - Level 1• Visio Professional - Level 2

OUTLOOK 2016/2013/2010

• Outlook - Level 1• Outlook - Level 2

WORD 2016/2013/2010

• Word - Level 1• Word - Level 2• Word - Level 3

ACCESS 2016/2013/2010

• Access - Level 1• Access - Level 2

POWERPOINT 2016/2013/2010

• PowerPoint - Level 1• PowerPoint - Level 2

OFFICE TRANSITION

•Office2013-Transitionfrom2003•Office2013-Transitionfrom2007/2010•Office2016-Transitionfrom2007/2010

SKYPE FOR BUSINESS

• Manage Skype for Business

ONENOTE 2016/2013/2010

• Onenote Training

PROJECT 2016/2013/2010

• Project Training

COURSE LIST AT A GLANCE

ONE DRIVE• One Drive Training

nhaustralia.com.au/office365Visi t for course dates, outlines & other details.16

nhaustralia.com.au/GDVisi t for course dates, outlines & other details.

GRAPHIC DESIGN

Being successful in the design world means having a broad range of up-to-date skills that will help you produce top of the line collateral. New Horizons’ Graphic Design training covers all facets of design and provides you with the tools you need to create logos, web banners, websites, flash and animated graphics - whatever it is you need to produce.

COURSE LIST AT A GLANCE

VERSIONS: CS6 & CCLEVELS: Beginner & Intermediate

InDesign

Photoshop

Illustrator

LEVELS: Beginner & IntermediateHTML/CSS

Web Design with HTML5 and CSS3

ADOBE APPLICATIONS WEBSITE APPLICATIONS

Dreamweaver

Acrobat

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In a modern era where technology is becoming more and more ubiquitous, there’s an increasing need for business professionals to possess well-developed people skills. These skills can have a significant impact on an individual’s and an organisation’s long-term

growth, profitability and sustainability.

New Horizons offers clients an extensive range of Personal and Professional Development programs across a variety of topics to ensure you are able to provide your staff with the skills they require to achieve your organisation’s goals.

Whether you are looking to improve internal communication, enhance your management’s ability to motivate and empower staff, or develop superior sales skills, New Horizons has a training program to suit your organisation’s learning needs.

PERSONAL & PROFESSIONAL DEVELOPMENT

“Experience real growth w

ith New

Horizons' Professional

Development trainin

g”

18

nhaustralia.com.au/PDVisi t for course dates, outlines & other details.

COURSE LIST AT A GLANCE

BUSINESS COMMUNICATIONVERBAL SKILLS: • Advanced Communication Skills• The Effective Negotiator• Essential Communication Skills• Effective Influencing and Persuasion Skills• Presentation Mastery• Conflict Resolution: Getting Along in the

Workplace

• Assertiveness At Work• Effective Presentations• Think On Your Feet®

WRITTEN SKILLS:• Write It Right• Reports and Proposals Writing• Writing Technical Documentation

PERFORMANCE ENHANCEMENT• Business Etiquette• Creativity and Innovation• Effective Time Management• Priority & Productivity Mgt. Using Outlook

• Stress Management• Essential Skills for EAs and PAs• How To Handle Difficult People

SALES• Professional Selling By Phone• Sales Fundamentals

LEARNING AND DEVELOPMENT• Train The Trainer

CUSTOMER SERVICE• Call Centre Management• Excellence in Service Essentials• Excellence in Service Advanced• Fundamentals of Customer Service• Professional Telephone Skills

MANAGEMENT AND LEADERSHIPCORE SKILLS: • Conducting Meetings• Managerial Leadership• Team Leadership• Conducting Effective Interviews• Emotional Intelligence• The New Manager

ADVANCED SKILLS:• Business Problem Solving

• Change Management• Managing Performance• Effective Coaching for Managers• The Effective Manager• HR for Non-HR Managers

TECHNICAL SKILLS:• Project Resources, Risk and Budget

Management• Financial Management for Business

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PROCESS MANAGEMENT

Today’s managers and employees must be organised and coordinated to be productive and competitive. New Horizons offers industry leading certification

programs such as ITIL® IT Service Management, MSP® Programme Management and PRINCE2® Project Management. Balanced with our technical and professional

development training, managers and employees have the right skills, processes and technology training to successfully complete complex business projects.

nhaustralia.com.au/PMVisi t

for course dates, outlines & other details.

20

PROJECT MANAGEMENT ESSENTIALS

Get the essential skills to start planning, coordinating, budgeting, and evaluating small to large-scale projects effectively.

• Fast Start in Business Analysis• Project Management Fundamentals• Managing Projects using Agile Methods• Project Resources, Risk and Budget

Management

PROJECT MANAGEMENT

PRINCE2® (Projects in Controlled Environments) is a set of best practices that enables effective project management.

• PRINCE2® Foundation• PRINCE2® Practitioner• PRINCE2 Agile® Practitioner

PROGRAMME MANAGEMENT

MSP® (Managing Successful Programmes) is an industry benchmark methodology for effective programme management.

• MSP® Foundation• MSP® Practitioner

COURSE LIST AT A GLANCE

• ITIL® Foundation• ITIL® Practitioner• ITIL® Intermediate level• ITIL® Service Capability (4 courses)• ITIL® Service Lifecycle (5 courses)

IT SERVICE MANAGEMENT

ITIL® (The Information Technology Infrastructure Library®) is the most widely used methodology for IT service management.

• RESILIA™ Foundation• RESILIA™ Practitioner

CYBER RESILIENCE

RESILIA™, developed by AXELOS, is a framework of best practice aimed to build cyber resilience skills across organisations.

PROJECT MANAGEMENT TOOLS

Master the industry leading project management tools such as Oracle Primavera and Microsoft Project with New Horizons.

• Microsoft Project (2016/2013/2010)• Project Planning & Control

Using Oracle Primavera P6

PRINCE2®, ITIL® MSP® and RESILIATM are all registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 21

VOUCHERSPLUS+VOUCHERSPLUS+ is a flexible credit-based training program in which you can set aside your training budget, lock in pre-agreed training rates and draw down on as and when needed. Use VOUCHERSPLUS+ on any of our training programs and save up to 20% off your training budget.See www.nhaustralia.com.au/vouchersplus for details

MAXIMISE YOUR TRAINING BUDGET

SATVSSoftware Assurance Training Vouchers help boost productivity by providing technical classroom training for IT professionals and developers, and opportunities to enhance end-user readiness, all designed to ensure effective and efficient deployment, management, support and adoption of new Microsoft software without impacting your training budget. See www.nhaustralia.com.au/satvs for details

Sof tware Assu rance Tra in ing Vouchers

Create your own personalised

training plan at nhaustralia.com.au

22

MEET OUR TRAINERS

ALICE ANTONSEN AURET SWANEPOEL BEN KIRK CYRUS MOHSENI FEE HOSKING GORDON COWSER

ITVINDER MANKOO KASIE MOWCZAN KATE DAVIS MAGDA TODOR NEWTON GODOY

SANTANU ROY STAN THOMAS STEVE WIGGINS TRISH DOBE

MIN HUSSEIN

23

MELBOURNELevel 2, 31 Queen StreetMelbourne VIC 3000

SYDNEYLevel 6, 31 Market StreetSydney NSW 2000

BRISBANELevel 1, 344 Queen StreetBrisbane QLD 4000

PERTHLevel 12, 251 Adelaide TerracePerth WA 6000

nhaustralia.com.au1300 794 006/NHAustralia

New Horizons LearningCentres (Australia) @nhaustralia

Achi eve more...