“technology: impacting and enabling” july 21, 2003lis 7050 - jose larry neal technology:...

““Technology: Impacting and Enabling” Technology: Impacting and Enabling”

July 21, 2003 LIS 7050 - Jose

Larry Neal

Technology:Impacting and Enabling


Today’s DiscussionToday’s Discussion

How does technology impact the design How does technology impact the design of services and facilities?of services and facilities?

How does technology impact you, your How does technology impact you, your career, and your work environment?career, and your work environment?

How can a library use technology to How can a library use technology to empower and enable its customers?empower and enable its customers?


How does technology impact the How does technology impact the design of services and facilities?design of services and facilities?

It changes constantly

IIt changes everything

It changes nothing


1980s1980s1982 – barcodes1982 – barcodes1982 – materials theft detection system1982 – materials theft detection system1983 – personal computers1983 – personal computers1984 – fax machine1984 – fax machine1984 – music CDs1984 – music CDs1984 – VHS videos1984 – VHS videos1985 – automated circulation and online catalog1985 – automated circulation and online catalog1985 – modem for online database searching1985 – modem for online database searching1985 – word processing, spread sheets, databases1985 – word processing, spread sheets, databases1986 – CD-ROM drive1986 – CD-ROM drive1988 – desktop publishing, laser printer1988 – desktop publishing, laser printer1988 – ordering materials electronically1988 – ordering materials electronically1989 – Kurzweil reader1989 – Kurzweil reader


1990-19941990-1994

1991 – electronic copy cataloging1991 – electronic copy cataloging1991 – local area network1991 – local area network1991 – TTY/TDD for hearing impaired 1991 – TTY/TDD for hearing impaired 1992 – voice mail/automated attendant1992 – voice mail/automated attendant1993 – public dial-in access to catalog1993 – public dial-in access to catalog1993 – telephone overdue notification and renewals1993 – telephone overdue notification and renewals1993 – receipt printers for date due1993 – receipt printers for date due1993 – e-mail1993 – e-mail1994 – Internet access1994 – Internet access


1995-19991995-1999

1995 – library Web site1995 – library Web site1995 – self-checkout station1995 – self-checkout station1995 – remote authentication for subscription databases1995 – remote authentication for subscription databases1995 – electronic professional discussion lists1995 – electronic professional discussion lists1996 – e-mail/forms-based reference1996 – e-mail/forms-based reference1997 – intranet1997 – intranet1998 – debit card system for copiers and printers1998 – debit card system for copiers and printers1998 – Web-based subscription databases 1998 – Web-based subscription databases 1999 – e-mail notification for overdue materials1999 – e-mail notification for overdue materials1999 – digitized local history collection1999 – digitized local history collection


2000-20022000-2002

2000 – DVDs 2000 – DVDs 2000 – flat-panel monitors2000 – flat-panel monitors2000 – Web-based online catalog2000 – Web-based online catalog2000 – eBook single purpose readers2000 – eBook single purpose readers2001 – patron-initiated inter-library loan2001 – patron-initiated inter-library loan2001 – wireless network2001 – wireless network2002 – 24-hour chat reference2002 – 24-hour chat reference2002 – interactive homework help via chat2002 – interactive homework help via chat2002 – firewall2002 – firewall2002 – e-mail reminder of items that will be due shortly2002 – e-mail reminder of items that will be due shortly2002 – database-driven Web site2002 – database-driven Web site


General TrendsGeneral Trends

Faster serviceFaster service24-hour availability24-hour availabilityPhysically smallerPhysically smallerUser-centered designUser-centered designSelf serviceSelf serviceStaff handles more complicated transactions and Staff handles more complicated transactions and questionsquestionsStandardizationStandardizationDigital divide increasingDigital divide increasingIncreased government regulationIncreased government regulation


It Changes NothingIt Changes Nothing

““Our mission is to provide books and other Our mission is to provide books and other materials to inform, entertain, and provide materials to inform, entertain, and provide for the intellectual development and for the intellectual development and enrichment of the community. The library enrichment of the community. The library also serves as a place for children and also serves as a place for children and adults to discover the joy of reading and adults to discover the joy of reading and the value of libraries.”the value of libraries.”


Impact of a New ServiceImpact of a New Service

Biometric library cardsBiometric library cards


What are the issues?What are the issues?

Cost/benefit analysisCost/benefit analysis– Acquisition, installation, training, space allocation, Acquisition, installation, training, space allocation,

maintenance, repair, administration, replacementmaintenance, repair, administration, replacement– Service becomes faster, more efficient, more options, Service becomes faster, more efficient, more options,

easier to useeasier to use

Patron acceptancePatron acceptance

Legal implicationsLegal implications

Operational issuesOperational issues– How reliable? Feature rich? Easy to use? Quick and How reliable? Feature rich? Easy to use? Quick and

easy to repair? Can still operate without?easy to repair? Can still operate without?


Impact on Facilities DesignImpact on Facilities Design

New types of rooms – computer labs, New types of rooms – computer labs, videoconferencingvideoconferencing

Conveyor beltsConveyor belts

Flexibility for future useFlexibility for future use

Is incorporated in multiple systems, e.g., Is incorporated in multiple systems, e.g., security system, heating/coolingsecurity system, heating/cooling


Furniture DesignFurniture Design

Cables and computers should be neither seen Cables and computers should be neither seen nor heardnor heard

Try to keep design flexible for future Try to keep design flexible for future equipmentequipment

Public wants power and personal data accessPublic wants power and personal data access


Self Check StationsSelf Check Stations

An obvious addition to an early 1990s An obvious addition to an early 1990s circulation desk.circulation desk.



Better integration designed around self Better integration designed around self service from around 2000.service from around 2000.



Self-checks that didn’t cross the road Self-checks that didn’t cross the road (2001).(2001).



Third generation user-centered design, Third generation user-centered design, 2003 prototype RFID/Smart card station.2003 prototype RFID/Smart card station.


Computer WorkstationsComputer Workstations

Some with backs to walls to increase privacySome with backs to walls to increase privacy

Can be attractive with flat panel monitors and Can be attractive with flat panel monitors and compact design PCs or thin clientscompact design PCs or thin clients

Users still need some “personal space”Users still need some “personal space”


Security Gate DesignSecurity Gate Design

Avoid gates that call Avoid gates that call out “climb me”out “climb me”

Use wood studs Use wood studs rather than steel near rather than steel near security gates at security gates at public entrancepublic entrance


How does technology affect you, How does technology affect you, your career, and your work your career, and your work

environment?environment?

technologyFlintsto

nesJetso

ns


Basic Skills You Should HaveBasic Skills You Should Have

Ability to use a PCAbility to use a PCAbility to use advanced search features of Ability to use advanced search features of online catalogs, Internet search engines, and online catalogs, Internet search engines, and subscription databasessubscription databasesAbility to identify credible Web-based Ability to identify credible Web-based resources amongst a sea of crapresources amongst a sea of crapFamiliarity with e-mail, word processing, and Familiarity with e-mail, word processing, and spread sheet applicationsspread sheet applicationsVoice mail, phone systemVoice mail, phone systemTroubleshoot printers, copiers, fax machinesTroubleshoot printers, copiers, fax machines


Nice to KnowNice to Know

HTML/Web page designHTML/Web page design

Photo editingPhoto editing

ChatChat

Database design, e.g., Microsoft AccessDatabase design, e.g., Microsoft Access

Presentation software, e.g. Microsoft Presentation software, e.g. Microsoft PowerPointPowerPoint


What Is Your Technical What Is Your Technical Orientation?Orientation?

Techno-phobeTechno-phobe

Techno-go-with-the-flowTechno-go-with-the-flow

Techno-guruTechno-guru

Techno-geekTechno-geek


Job Titles for Techno-GurusJob Titles for Techno-Gurus

Coordinator of Automation & Technology Coordinator of Network Services Head of Automation Head of Electronic ServicesInternet Services Coordinator Network Administrator Network Librarian Systems Department Head Systems Librarian Systems Manager Systems Technician Webmaster


ResourcesResources

Library and Information Technology Library and Information Technology Association (Association (www.lita.orgwww.lita.org))

Michigan Library Association – Library Michigan Library Association – Library Technologies Division (Technologies Division (www.mla.lib.mi.uswww.mla.lib.mi.us))

Web4Lib, Lib-NT discussion listsWeb4Lib, Lib-NT discussion lists

Non-library technical publications, e.g., Non-library technical publications, e.g., Network World, eWeek, InfoWorldNetwork World, eWeek, InfoWorld


Your Work EnvironmentYour Work Environment

Bleeding edgeBleeding edgeDreamers, visionaries, dillusionariesDreamers, visionaries, dillusionariesDirector is risk-takerDirector is risk-takerGreatest chance to impact product developmentGreatest chance to impact product developmentMay get a discount for being a beta testerMay get a discount for being a beta testerGlobal/national prestige/cool/egoGlobal/national prestige/cool/egoCan be painfulCan be painfulWatch out for public perceptionWatch out for public perceptionSingle vendorSingle vendorRapid prototyping, frequent changeRapid prototyping, frequent change

Leading edgeLeading edgeCore features of product readyCore features of product readyExpensiveExpensiveInnovator/early adopterInnovator/early adopterStatewide/local prestigeStatewide/local prestige


Your Work EnvironmentYour Work Environment

AverageAverageStable product, well testedStable product, well tested

Usually multiple vendorsUsually multiple vendors

Less expensiveLess expensive

Tried and trueTried and true

Laggards/RejectersLaggards/RejectersPoor funding precludes adoptionPoor funding precludes adoption

Not cost effectiveNot cost effective

Don’t have staff to supportDon’t have staff to support

CluelessCluelessPoor management/planningPoor management/planning


QuestionQuestion

Where are the library’s “family jewels” Where are the library’s “family jewels” kept?kept?

a) Director’s office

b) Storytime room

c) Bookmobile garage

d) Computer equipment room

e) Local pawn shop


Dealing with Techno-Billē Dealing with Techno-Billē TightpantsTightpants

Where did this person come from?Where did this person come from?

Why is this person so powerful?Why is this person so powerful?

What’s up with this person?What’s up with this person?


Tips for a Successful InteractionTips for a Successful Interaction

Become as self sufficient as possible Become as self sufficient as possible RebootRebootCheck the obvious (e.g., monitor on?)Check the obvious (e.g., monitor on?)Ask a co-workerAsk a co-worker

Be helpfulBe helpfulWrite down the exact error message.Write down the exact error message.Describe how to duplicate the error.Describe how to duplicate the error.Write down what solutions were attempted.Write down what solutions were attempted.If it’s not urgent, try it again later.If it’s not urgent, try it again later.Be patient, but also explain what services are being Be patient, but also explain what services are being negatively impacted if it is a priority.negatively impacted if it is a priority.Offer help, even if it’s just to show how to duplicate the Offer help, even if it’s just to show how to duplicate the problem.problem.

Offer small bribesOffer small bribes


How can a library use technology How can a library use technology to empower and enable its to empower and enable its

customers?customers?

“At CMPL we use technology to do what machines do well so people are free to do what they do well: help other people. We strive to create a customer-oriented environment focused on giving people what they want. If it’s there, we’ll try it. If it works, we keep it. If it doesn’t work, we move on. When it comes to technology at CMPL there is one certainty–what can change, will change.”


20032003

radio frequency radio frequency identification (RFID) tagsidentification (RFID) tags

Smart-chip library cardsSmart-chip library cards

wireless “hot spot”wireless “hot spot”

thin clientsthin clients

automated Internet station automated Internet station schedulingscheduling

online librarian on callonline librarian on call


Automated Materials HandlingAutomated Materials Handling

Machine takes over repetitive Machine takes over repetitive staff tasksstaff tasks– Unloading materials from book Unloading materials from book

dropdrop– Checking inChecking in– Reactivating securityReactivating security– Rough sortingRough sorting– Placing on book truck cartsPlacing on book truck carts– Removing book from holds shelf Removing book from holds shelf

and delivering to customer at and delivering to customer at driveup or in the librarydriveup or in the library


Automated Materials HandlingAutomated Materials Handling


2004-ish and beyond2004-ish and beyond

fines payment at self-checkout stationsfines payment at self-checkout stationsNCIP (protocol) for automated reciprocal NCIP (protocol) for automated reciprocal borrowingborrowingintrusion detection systemintrusion detection systemanti-spam softwareanti-spam softwarerecommender systems in catalogrecommender systems in cataloglibrary-mediated access to copyrighted digital library-mediated access to copyrighted digital materials on demand (music, movies)materials on demand (music, movies)““myLibrary” type applicationsmyLibrary” type applicationsinteractive online video referenceinteractive online video reference


Larry P. NealAssistant Director

Clinton-Macomb Public Library (MI)

[email protected]

(586) 226-5011

“technology: impacting and enabling” july 21, 2003lis 7050 - jose larry neal technology:...

Documents

technology impact

jose larry neal technology

internet access slide

kurzweil reader slide

databasedriven web site

library web site

online catalog

overdue materials