technology enabled business solutions tailored to your needs · 2018-02-23 · business benefits:...

© SOLVENTEK 2011

Technology Enabled Business Solutions

Tailored To Your Needs

© SOLVENTEK 2011 2

Who We Are...

Solventek represents Solvent Technologies & Support

Solutions, a provider of IT Outsourcing and BPO solu-

tions to Businesses world-wide, from our offices and

ODCs in USA & India.

Established in 2007, as a BPM and Testing outsourc-

ing Service provider, we have experienced a steady

growth and increased our Service & Product footprint

to include diverse IT Platforms, BPO, Call Center Sup-

port, Transcriptions, Back-office Productivity Product

Offerings, Business and Management Consulting.

Solventek provides both onshore and offshore consulting and outsourcing services ei-

ther directly or through our Strategic Business Partners. All our deliverables come with

Service Level and Price Guarantees, and are underwritten by an ISO 9001 certified

process framework.

Most of Solventek’s customers are repeat customers, and represent a diverse set of

domains and industries, including (a) Finance (b) Banking (c ) Manufacturing (d) Re-

tail (e) Insurance (f) Entertainment (g) Health Care (h) Legal (i) Pharmaceutics

Our Vision

At Solventek, we believe in the power of Technology, and are

always exploring ways to harness it to not only solve our cus-

tomer’s immediate needs, but also set them on a strategic

path for growth and productivity.

Our Vision and Growth Strategy coalesce around our passion

to provide tangible Business Value to our customers though

the innovative use of Information and Technology at afford-

able price points.

“Solventek aspires to delight our customers with the innovative use of low

cost Technology solutions for their diverse Business needs and provide tan-

© SOLVENTEK 2011 3

Why Solventek ?

As a customer scouting for reliable IT and BPO Vendors, you have a plethora of compa-

nies to choose from. But why should you choose Solventek over others? What makes

Solventek the ideal choice for your business? What is the differentiator for Solventek?

At Solventek, we know each Business has its own set of unique needs. While most ven-

dors profess to give you the best solutions at the lowest price points, at Solventek, we

provide Service Level, Quality, and Price Guarantees built into our contracts with our

customers, that few other companies in the industry offer. We are able to do so for the

following reasons:

We are easy to do business with: We take the pain points out of the outsourcing

process through the use of customer centric best practices honed over years of ex-

perience

We are both local & Global: We provide experienced and industry certified resources

with domain expertise, both onshore and offshore

We are resourceful: We have a “Can Do” attitude and apply innovative methods to

deliver the goods at the Service level and price point promised

We are reliable partners: ISO 9001 & TQM baked into our Service Delivery model

means that there are no surprises or risks during execution

We are flexible to our customer needs: Our delivery model caters to our client proc-

ess, availability, logistics, training and security needs

We are hungry for your business: As a growing company we strive to ensure that our

service quality and low prices make you our repeat customer. Try us once and you

are will not see the need for any alternatives. Guaranteed!

© SOLVENTEK 2011 4

SOLVENTEK’S VALUE PROPOSITIONSOLVENTEK’S VALUE PROPOSITIONSOLVENTEK’S VALUE PROPOSITION

Our OfferingsOur OfferingsOur Offerings

The following is a list of our product and Service Offerings in 2011. Our product

offerings are scheduled to be available on SAAS platform beginning 2012 Q1.

ServicesServicesServices

IT Outsourcing & Consulting

BPO Services

Business Consulting

Management Consulting

ProductsProductsProducts

Solventek EMP-PRO

Solventek EXP-PRO

Solventek TIME-PRO

Solventek PROJECT-PRO

Why Solventek ?

BUSINESS

VALUE

TO

CUSTOMER

Comprehensive Service

Offerings

IT Outsourcing

BPO Solutions

Consulting Services

Process & Quality

Standards

ISO 9001 certified models

Total Quality Management

(TQM)

Global Delivery

Onshore/Offshore

Flexibility

Travel Flexibility

Seamless Handoffs

Practice Maturity

Best Practices

Risk Management

Experienced

Resources

Low Cost of Delivery

Low Price Points

SAAS Advantage

Low Operational

Overheads

Stability

Established 2007

Growing Clientele

Service Level

Guarantees

CONSISTENT

HIGH Q

UALITY

COST S

AVINGS

RISK M

ITIGATION

FLEXIBLE

DELIVERY

© SOLVENTEK 2011 5

Solventek provides outsourced IT development, hosting and consulting support from

both its Offshore Development/Data Center located in Hyderabad, India, and also on-

shore support at the client sites, in the following areas:

Application Development & Support across diverse Technology Platforms

Web Technologies - XML, XHTML, JSP, ASP.NET, PHP, SEO, SOA

BPM – Pega, Tibco iProcess (Insurance, Banking, CRM Frameworks)

EAI – Tibco Business Works, Tibco Business Events

ETL – Informatica, Ab Initio

Platforms: JAVA, .NET, VB, Oracle, SQL Server, Websphere, Tomcat, IIS

ERP – Oracle Apps, SAP, Custom ERP

Automated Testing (QTP, Load Runner, HPQC)

Reports – Crystal, Jetforms, Oracle, Business Objects

Operating Systems – Linux, Unix, Windows, Mainframes

Technology Consulting and Sourcing

Quality Control: Testing and Validation (Manual and Automated)

Project & Delivery Management

Mobile Application Development: Android, iOS, Windows Mobile

Web Page, Portal & Portlet Development

Hosted Web-based Sales Solutions: Catalog, Shopping Cart & Payment Process-

ing

Some of the key highlights related to Solventek’s IT Services are:

Secure Development/Data Center for outsourced delivery

ISO 9001 and TQM standards ensuring high quality of service delivery

Low price points for service delivery

Service Level Guarantees

Flexibility on project size and contract types (T&M / Fixed Bid / Hybrid )

I.T. Service Offerings

© SOLVENTEK 2011 6

BPO lets you focus on your core business while reaping the dual benefits of low costs

and transferred non-core business operations. Solventek’s BPO practice provides you

with efficient, low cost and high quality services built around ISO 9001 and TQM stan-

dards. Solventek provides the following BPO services

Call Center Support Services: Customer Service, Sales Support and Order Manage-

ment, Product and Technical Support

Transcription Services: Legal, Medical & General

Data Digitization and Indexing: PDF-XML Conversion, PDF-RTF, Conversion, Images,

Printed Text

Documentation Services: Data Entry, Technical Writing

Benefits of utilizing Solventek BPO are manifold and include the following:

High quality services provided by reliable and experienced BPO personnel

Soventek Business Consultancy services provide

consulting and operational support for Businesses

in the following areas:

Project Management & Delivery

Business and Technology Outsourcing

Strategic Global Sourcing

Export and Retail Solutions for Clean Technology Products and Services*

*At this time, Solventek’s consulting services are focused only on the Indian Market.

Solventek Consultancy Services provide you both the ways and means to target and

penetrate the Indian market with emphasis on Energy/Infrastructure Projects sanc-

tioned by the Federal, State and Municipal Governments, Rural Development, Con-

sumer Goods and Services, and NGO projects.

BPO Services

Business &Business &Business &

Management Management Management

Consulting Consulting Consulting

© SOLVENTEK 2011 7

Solventek’s Product Offerings

Solventek Productivity Suite is primarily geared for small businesses and start ups and

and are designed for easy customization and rapid implementation. The functionality

provided by these products encompasses 4 key areas:

Solventek EMP-PRO : provides an end to end solution for managing all facets of your

company’s employees and contractors from On-boarding, to Development, Performance

Management, Compensation and Benefits

Solventek TIME-PRO: provides functionality for Leave Management, and Time Tracking

for employees and activities

Solventek EXP-PRO: simplifies and expedites your company’s inventory and expense

management processing

Solventek PROJECT-PRO: provides small businesses and startups with key project man-

agement functionality to effectively initiate, execute and measure the success of their

projects

Solventek OFFICE-PRO Suite: Solventek Productivity Product Bundle that combines Emp-Pro, Time-Pro, Exp-Pro and Project-Pro tools seamlessly and provides the following

business benefits:

Streamline your office administration

Boost office productivity

Reduce administrative costs

Simplify expense management

Track your project ROI

Products can implemented individually or as a bundle

Implemented as web based platform

Will be provided as a service (SAAS) starting 2012 Q1

OFFICE-PRO SUITE EMP-PRO

EXP-PRO TIME-PRO

PROJECT-PRO

© SOLVENTEK 2011 8

Small Business/Start–up Solutions

Solventek offers a combination of products and services geared primarily for Start ups

and Small businesses that will immediately address your non-core business functions

like IT, Web and Mobile based Sales and Marketing, Office Administration and other

BPO functions like Call Center Support

Solventek’s high-quality products and services come at price points that will surprise

you, and leave your CFOs smiling. Solventek can tie-up as your strategic outsourcing

partner, provide you dedicated human and technology resource team that will contrib-

ute to and share in your success, and grow with you as you evolve into a larger enter-

prise.

Bundled

Solutions for

Small

Businesses/

Start-ups

BPO

Call center Operations

Transcriptions

Data management

Services

Documentation Services

Marketing & Selling

Solutions

Web site design & hosting

Retail opportunities in

emerging markets

Call centers

Web based Sales & Order

Management

Solventek OFFICE-PRO Suite

Solventek EMP-PRO

Solventek EXP-PRO

Solventek TIME-PRO

Solventek PROJECT-PRO

Mobile Solutions

Android

iOS

Windows Mobile

IT Support Services

Application Development

Technology Consulting and

Sourcing

Quality Control


Mobile Application Development

Web Page & Portal Development

Hosted Web-based Sales Solutions

© SOLVENTEK 2011 9

Mid-Size/Large Business Solutions

Solventek as a solid track record of servicing large enterprises since 2007. Our service

offerings to mid-size and large enterprises have mainly been around IT Support both

onshore and from offshore, Global sourcing, Project management and Consulting sup-

port across various domains and Technology platforms.

Please browse our website (www.solventek.com) to learn more about our Service offer-

ings and Business Solutions for large enterprises to gain a better understanding of

what we offer and how you could leverage our expertise and experience for your bene-

fit.

Bundled

Solutions for

Mid-Size/

Large

Businesses

Business Process

Management (BPM)

Streamline & automate

business processes

Organize internal/external

process & integrate existing

IT systems

Deliver BPM solutions using

Pega & Tibco BPM tools.

Quality Control and

Validation

Manual & Automated

Testing

Verification & Validation

(VAV) services

Certified testers

IT Support Services


Technology Consulting and

Sourcing

Quality Control


Mobile Application Development

Web Page & Portal Development

Business Process

Outsourcing (BPO)

Call Center Operations

Transcriptions

Data Management

services

© SOLVENTEK 2011 10

Solventek’s Offshore Project Delivery

By utilizing Solventek’s offshore capabilities an organization can realize the benefits of

our application outsourcing expertise, such as

Low-cost Delivery options, mature and experienced development teams

Experience with complex projects involving multiple locations, languages and

business processes

Seasoned Program/Project Management Talent

Solventek’s approach to the offshore operating model is based on providing capabilities

in three areas: People, Process and Technology

People Process Technology

Project Managers

Offshore Coordina-

tors

Lead System Archi-

tects

System Architects

Technical Design Review


Cycle

Requirements Validation

Quality Control

Network Infrastructure

Hardware Infrastructure

Software Tools

Communications

Solventek Delivery Framework


Our Team

All Solventek’s employees and associates demonstrate

the following traits and behaviors:

Share Solventek’s vision and passion for Customer

Satisfaction

Display professional demeanor and a “Can Do” atti-

tude

Demonstrate Thought Leadership and Innovation

Leverage deep business and technical skills

Have extensive Industry experience and Domain

knowledge

Are Industry certified in pertinent technologies/

platforms (Solventek has a 100% certification rate)

“At Solventek we take pride in the caliber and skills of our highly mo-

tivated employees and consider them the key to the continued growth of our

company and the realization of our vision”

Our employees and associates share a common passion to be the best at whatever

they do. Our team has a diversified technological skills, functional backgrounds and do-

main knowledge in order to best serve our customers varied service requirements.

Our rigorous recruitment and compensation processes ensure that we hire the best

brains in the industry and retain the talent.

Hold advanced educational degrees in Business, Engineering and Technology

Excellent communication and soft skills

Global travel flexibility at a short notice for required time durations

Provide excellent Project Leadership and Management Support

Flexibility to align with diverse development and implementation methodologies re-

quired by our customers


Solventek’s Offshore Development Center

Solventek’s Offshore Development and Data Center is located in Hyderabad, India. The ODC or

Embassy model provides our customers with specific data security and compliance require-

ments, a secure and dedicated work area, where all assigned resources (Human and Technol-

ogy), and job execution, comply with the security and process standards laid out by the Cus-

tomer. In other words, our customers will have a true extension of their office in India.

While ODC is not necessary for every customer, Solventek provides a dedicated and secure

work area and resources to each of our clients to ensure an added level of security and confi-

dence for our customers.

Some of the key features of our ODC in Hyderabad are

3 – Tier Physical Security

Security to human and technology assets of Solventek and its customers and fea-tures security personnel, CC TV Sur-

veilance, etc.

Data Security

Restricted use of Cell Phone, storage

media, Internet, communication tools

(like IM/personal Email) and personal

laptops

Security personnel ensure that no In-tellectual property either in written or

digital form leave the ODC premises

No sharing of repositories, databases, or other resources on workstations across various

customers

Regular data backups

Infrastructure

Hardware and software built and configured to customer specs

Internet access through leased lines with built in redundancy ensures high availability and

reliability

Built in Power back up ensures business continuity in case of emergency

Personnel Policies

Extensive background checks and 5 part Interview process

Compliance with Customer policies on hiring and retention


We are always looking for business partnerships with firms around the world that com-

plement our product and service offerings, and contribute to the business value deliv-

ered to the customer, in partnership with Solventek. Here’s a list of some of our strate-

gic consulting partners:

Here are some of the customers who have been serviced by Solventek either directly or

through our consulting Partners

Wipro Consulting Services

Nexus Management Group Ltd Bourntec Solutions

Magic Mushroom Cinema Pvt. Ltd.

Solventek welcomes your Business!

Consulting / Strategic Partners

Some of our customers...


INDIA Office

Plot 25 Castle Hills, Road # 2 Masab Tank, Hyderabad,

A.P.,500028 INDIA

Tel: 1 888-656-4166 Ext 2000 Fax: 1 847-752-4908

[email protected]

“Flexible and innovative Products and Services to increase productivity and impact

your bottom line – An unbeatable combination of innovation, low cost and quality”

www.solventek.com

US Office

5600 N River Road Suite 800 Rosemont, IL 60018 USA

Tel: 1 888-656-4166 Ext 1000 Fax: 1 847-752-4908

[email protected]

Want to be Solventek partner? Please send your enquiries to

[email protected]

For employment opportunities, write to us at [email protected]

mailto:[email protected]



technology enabled business solutions tailored to your needs · 2018-02-23 · business benefits:...

Documents