technology & counseling erie county school counselors – january 21, 2009

Technology & CounselingTechnology & CounselingErie County School Counselors – January 21, 2009Erie County School Counselors – January 21, 2009

Technology Fear FactorTechnology Fear Factor

How prepared are we?How prepared are we?

Master’s Level Technical Competencies:

1. Ability to use office productivity applications (e.g. Microsoft Word) and awareness of other applications (e.g. Excel, Access, Publisher)



2. Be able to use audio/video recorders, projection equipment, video conferencing, and other applications (e.g. PowerPoint, LCD projector)



3. Be able to acquire, use, and develop multimedia software (e.g. PowerPoint, animated graphics, digital audio/video) for training and practice (Windows Media Player, etc.)



4. Be able to use statistical software to organize and analyze data (e.g. Excel, SPSS)

5. Be able to use computerized testing, diagnostic, and career decision-making software.



6. Be able to use email. (Coppock addition: Instant Messaging, Facebook, blogs, etc.)



7. Be able to help students search for and evaluate counseling-related information via the Internet: careers, employment, education/training, scholarships, treatment procedures, social & personal information



8. Be able to subscribe, participate in, and sign off counseling related listservs or other Internet based professional communication applications.



9. Be able to access and use counseling –related research databases.

10.Be able to use the Internet to locate, evaluate, and use continuing education, professional development and supervision options in counseling.



11. Be able to perform basic computer operation and maintenance tasks (e.g. renaming files, adding removing programs, anti-virus programs)



12. Be knowledgeable about legal, ethical, and efficacy issues associated with counseling services via the Internet. (e.g. HIPPA/FERPA, ACA, NBCC, ASCA ethical codes, Responsibility of Users of Standardized Tests)

Ethical ConsiderationsEthical Considerations

• Telephones, Answering Machines, Voicemail, Cellular Phones, Fax Transmission

• Computer Records

• Email, Text Messaging, Instant Messaging, Facebook Chat

Case of CharlesCase of Charles

Charles works as a counselor in a large high school. Many of the students for whom he provides services are very adept at electronic communications. As a result he encourages students to send him email messages if they need to schedule, change appointments, or communicate in between appointments. Charles had intended email contacts for scheduling, but recently students have been adding personal messages. Mark, a student/client for three months has begun to write extended emails about his feelings in between sessions. Charles is unsure what to do.

Case of Charles:Case of Charles: Problems? Problems?

• What if Charles allows students to continue sending him such notes?

• What advice should be given?

EthicalResponse

Email Considerations

Communication is one-way – it is not interactive

Communication is not complete until recipient accesses messages

Once sent, emails cannot be retrieved

Recipients may misinterpret messages

Messages can easily be forwarded

Other Cases to Consider:Other Cases to Consider:

• Cyberbullying: text Cyberbullying: text messages, IM, messages, IM, FacebookFacebook

• Cell phone photosCell phone photos

• Facebook – how Facebook – how information is too information is too much?much?

• Security of cell Security of cell phone phone conversationsconversations

• AND …..AND …..

ReferencesReferences

• Bloom, J. & Waltz, G. (2000). Cybercounseling & Bloom, J. & Waltz, G. (2000). Cybercounseling & cyberlearning. Alexandria, VA: ACA.cyberlearning. Alexandria, VA: ACA.

• Bloom, J. & Waltz, G. (2004). Cybercounseling & Bloom, J. & Waltz, G. (2004). Cybercounseling & cyberlearning: an Encore. Alexandria, VA: ACA.cyberlearning: an Encore. Alexandria, VA: ACA.

• Remley, T. & Herlihy, B. (2007). Ethical, legal, and Remley, T. & Herlihy, B. (2007). Ethical, legal, and professional issues in counseling (2professional issues in counseling (2ndnd ed.). Upper ed.). Upper Saddle River, NJ: Pearson.Saddle River, NJ: Pearson.

• Sabella, R. (2000). SchoolCounselor.com. Sabella, R. (2000). SchoolCounselor.com. Minneapolis: Educational Media Corp.Minneapolis: Educational Media Corp.

• Sabella, R. (2003). SchoolCounselor.com 2.0. Sabella, R. (2003). SchoolCounselor.com 2.0. Minneapolis: Educational Media Corp.Minneapolis: Educational Media Corp.

What’s Next?What’s Next?

• Thank you for your attention!Thank you for your attention!

• Contact information: Contact information:

Dr. Timothy E. CoppockDr. Timothy E. Coppock

814.871.5793814.871.5793

[email protected]@gannon.edu

technology & counseling erie county school counselors – january 21, 2009

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