technology and service culture the road ahead
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Technology and Service Culture the road ahead. (together!). “There are three roads to ruin; women, gambling and technicians. The most pleasant is with women, the quickest is with gambling, but the surest is with technicians .” Georges Pompidou. - PowerPoint PPT PresentationTRANSCRIPT
Technology and Service Culturethe road ahead
(together!)
“There are three roads to ruin; women, gambling and technicians. The most pleasant is with women, the quickest is with gambling, but the surest is with technicians.”
Georges PompidouDarren Levy - Director of Customer Services
Darren Levy - Director of Customer Services
“As technology advances, it reverses the characteristics of every situation again and again. The age of automation is going to be the age of ‘do it yourself’.”
Marshall McLuhan
Darren Levy - Director of Customer Services
Darren Levy - Director of Customer Services
Technical expertise + service culture
1 + 1 = 3
Darren Levy - Director of Customer Services
1 + 1 = 3
Darren Levy - Director of Customer Services
Darren Levy - Director of Customer Services
Darren Levy - Director of Customer Services
“With the technology at our disposal, the possibilities are unbounded. All we need to do is make sure we keep talking.”
Stephen Hawking
Darren Levy - Director of Customer Services
Digital inclusion is Social inclusion
Darren Levy - Director of Customer Services
IPTV - a CityWest Homes story
Culture
Technology