Prepared exclusively for:

You

By:

Javier Guerra

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The New Technisource

Technisource is one of the largest IT staffing and services firms in North America

12,000 employees & consultants on assignment annually

60+ branch offices coast to coast

Technology Solutions

Technology Recruiting & Staffing

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Locations in Every Major Market

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Combined Thought Leadership

Penned by our executives, The Executive’s Guide to IT provides valuable guidance on IT & professional services management

Used by many leading academic institutions worldwide, such as Georgia Tech, University of Kentucky, George Mason University, Stockholm University and the Royal Institute of Technology

Easy-to-follow guide for aligning technology processes with business operations to achieve heightened success & reduce capital expenditures

For ten years, Spherion has tracked the growth of an emergent workforce & its impact on U.S. marketplace

The Emerging Workforce Study provides a comprehensive portrait of ongoing changes in the American workforce

With an in-depth understanding of the workforce & the issues that drive performance, we can offer clients specific retention & recruiting strategies aimed at attracting & retaining top talent

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Technology Recruiting & Staffing

Our full breadth of staffing services

includes:— Application development— Embedded software engineering— Emerging technologies— IT support & operations — Network integration

— Network support & administration— Program management— Project management— Quality assurance & testing— Telecommunications

Technisource provides comprehensive technology recruiting & staffing services including:

Contract Contract-to-hire Direct Hire

Technology Solutions

Technology Recruiting & Staffing

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Our Approach to Talent Delivery

Requirement Gathering

Recruiting & Screening

TechnicalScreening Qualified Candidates+

We’ll meet with you to better understand your needs & help define recruiter requirements

Phone screenings Face-to-face

interviews Background checks Drug screen Reference checks Soft skill

assessment

Candidates may be required to pass technical screen &/or SME assessment

Qualified candidates will be deployed to client or added to our growing talent database

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Technology Solutions

Leveraging our access to high-quality technical resources & proven IT best practices,

Technisource provides successful technology solutions for managed services & projects

EMBEDDEDTECHNOLOGYENGINEERING

INFRASTRUCTURE

MANAGEMENT

DEPLOYMENT

TECHNOLOGYSUPPORT

Technology Solutions

Technology Recruiting & Staffing

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Technology SolutionsTechnology Support Services

20+ years delivering service Over 3 million service events per

year Supporting more than 1 million

users In-source/outsource/co-source with

on-site locations in: Harrisburg, PA Frisco, TX Alpharetta, GA Las Vegas, NV South Plainfield, NJ

Partnership with Help Desk Institute Member of Executive Forum Member of Standards

Committee World-class toolsets,

including: Call & interaction management

– Contact Center Anywhere Problem & incident

management – Remedy Knowledge management – The

BrainEKP In & out of warranty support

for all major equipment manufacturers

Depot-based support for laptops & mobile devices

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Large-scale, project-based rapid deployments of technology on regional or national basis:―Desktops, laptops & servers―Network infrastructure―VoIP―Mobile solutions―Point of sale―Cabling

Proven project management capabilities―Rapidly assembling qualified teams of technicians ―Managing teams effectively over large geographic

footprints

Facilities to stage & kit wide variety products in support of national deployments

Specializing in managing every detail & providing real-time progress reporting to clients

Technology SolutionsDeployment Services

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Technology Solutions Infrastructure Management Services

Through our Provali Group division, we provide a wide range of infrastructure support functions via on-site or remote management, giving each client a customized solution for their unique environment. Our services include:

Managing infrastructure

Data Center Operations Systems Management Network Management

Infrastructure projects, including virtualization & Microsoft server & email migrations

Technology-on-demand, providing turnkey IT services in a remote shared service model for small & medium-sized businesses Microsoft is a registered trademark of Microsoft

Corporation in the United States and/or other countries.

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Technology Solutions Embedded Technology Engineering

Specializing in full life cycle embedded technology development

Project planning documents

Requirements development/decomposition

Software design & coding

Formal verification & validation

Certification artifacts

Significant experience supporting mission-critical applications & regulated industries: FAA, FDA & military

PMP® -certified project management for off-site embedded software development engagements

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The Provali Group

Maximize effectiveness & efficiency of IT systems

Reduce execution risk of IT organizations

Realize higher return on IT investments

Provali Group, a specialized consulting firm, delivers specialized IT management services that enable clients to:

INFRASTRUCTURE

MANAGEMENT SERVICES

IT OUTSOURCING

SERVICES

APPLICATION MANAGEMENT

SERVICES

STRATEGYMANAGEMENT

SERVICES

Technology Solutions

Technology Recruiting & Staffing

Example Clients Conduct comprehensive, targeted and strategic IT assessments on behalf of senior executives

Identify opportunities for better return on IT investments, focusing on four main areas:

― Organization & governance― Application management― IT infrastructure― IT operations

Patent-pending assessment methodology Used as part of a due-diligence process for

nearly dozens of private equity firms Approximately 50 assessments are completed

annually for clients across industries, such as:

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The Provali GroupStrategy Management Services

Private Equity Firms

―Retail/franchise ―Healthcare

―Financial Services ―Utilities/telecom

―Media/publishing ―Wholesale

―Manufacturing/distribution

―Aviation/travel

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The Provali GroupStrategy Management Services

Deep expertise in managing & delivering critical IT projects through:

Experienced IT leadership to assist

with strategic decisions

Deep integration planning &

implementation experience

Solid business acumen, business case development

& requirements definition

experience

IT strategic planning

IT governance leadership, support & best practices

Solution requirements planning & definition

Vendor selection & negotiation

Example Clients Conduct comprehensive, targeted and strategic IT assessments on behalf of senior executives

Identify opportunities for better return on IT investments, focusing on four main areas:

― Organization & governance― Application management― IT infrastructure― IT operations

Patent-pending assessment methodology Approximately 50 assessments are completed

annually for clients across industries, such as:

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The Provali GroupStrategy Management Services

Private Equity Firms

―Retail/franchise ―Healthcare

―Financial Services ―Utilities/telecom

―Media/publishing ―Wholesale

―Manufacturing/distribution

―Aviation/travel

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The Provali GroupStrategy Management Services

Deep expertise in managing & delivering critical IT projects through:

Experienced IT leadership to assist

with strategic decisions

Deep integration planning &

implementation experience

Solid business acumen, business case development

& requirements definition

experience

IT strategic planning

IT governance leadership, support & best practices

Solution requirements planning & definition

Vendor selection & negotiation

Software packages we support include:

We provide implementation services, applications management, ongoing technical support and maintenance for many leading enterprise solutions.

Custom interface and application development solutions

Expertise in Knowledge Management and Portal Development

Full software Life cycle management

Functional areas of expertise include:

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The Provali GroupApplication Management Services

―ERP ―Collaboration & portals

―Business Intelligence ―CRM

―HRIS ―Point-of-Sale

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Providing ongoing management for mainframes, server farms, print & tape operations, including on-site & remote operations, in the following areas:

― Data center operations― Systems management ― Network management

35+ years delivering service

Average length of contract - 9 years

Support for systems affecting 90 million users

Engagements span numerous industries, including banking, insurance, government & energy

The Provali GroupInfrastructure Management – Network Outsourcing

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The Provali GroupInfrastructure Management - Projects

Virtualization Server consolidation, SAN

implementation, virtualization & backup/restore

Microsoft server & email migrations Windows Server, Exchange & unified

messaging Network infrastructure solutions

LAN/WAN assessment, design, implementation

Windows upgrades & PC refresh Deployment planning, implementation,

standardization, testing & automation Systems management solutions

Microsoft Systems Center, Active Directory & Group Policies

Reviewing, designing, implementing and optimizing solutions for a wide array of infrastructure components, including:

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The Provali GroupInfrastructure Management – Technology on Demand

Our model combines monitoring & Tier 1 support from multiple locations with supplemental Tier 2 & Tier 3 engineers on demand

Redundant NOCs in Dallas, Atlanta & Mechanicsburg, staffed 24 x 7 x 365

Our standardized toolset & ITIL-based processes, called Clockwork, provides real-time, proactive performance management

Clockwork also provides automated processes, procedures & reporting

Provali Group provides turnkey IT services in a remote shared service model for small and medium-sized businesses

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The Provali Group IT Outsourcing Services

Providing tailored, comprehensive outsourcing solutions that help IT departments:

Realize annual cost savings

Increase return on technology investment

Reduce operational risk

Enhance strategic planning & IT governance

Improve operational performance & end-user satisfaction

Example Clients

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Our Commitment to Service Excellence

Value Cost-effective solutions, focused on

YOUR business goals Proven recruiting best practices deliver

qualified resources quickly, resulting in reduced time to hire

Potential cost savings from process & productivity improvements

Quality People – right people, right skills Processes – ITIL-focused best practices tailored to your environment Technology - strategic partnerships with industry-leading organizations

Flexibility Proven recruiting best practices Adaptable best practices to meet your unique business objectives Technology-agnostic – relationships with industry-

leading organizations Collaborative work breakdown structure that

gives you the level of involvement you require