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Technical specifications - VPN/MPLS Network
Technical Contact
Joe Khosa
IT Service Delivery Manager
Legal Aid South Africa
+27 (11) 877 2073
+27 (11) 877 2222
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Table of Contents
Table of Contents ............................................................................................................ 2
1. Document Control .................................................................................................. 4 1.1. Document History ............................................................................................ 4 1.2. Distribution...................................................................................................... 4
2. Acronyms ............................................................................................................... 5
3. Overview ................................................................................................................. 6 3.1. Current Setup .................................................................................................. 6
4. Solution Requirements................................................. Error! Bookmark not defined. 4.1. Managed MPLS VPN network. ......................................................................... 7 4.2. Solution should be scalable. ............................................................................ 7 4.3. Solution should be voice ready at a WAN level. ................................................ 7 4.4. Solution must enable Legal Aid SA to keep existing LAN IP’s on remote sites ... 7 4.5. The bidder will provide own rented Routers. ..................................................... 7 4.6. Monthly service meeting will be held with a dedicated Service Manager. .......... 7 4.7. WAN Links Monitoring software or Portal must be provided .............................. 7 4.8. Read access to the routers must be provided to Legal Aid Technical Team. ..... 7 4.9. The bidder must indicate how penalties will be applied in a case where SLA is
bridged ........................................................................................................... 7 4.10. Monthly report must be provided on the second week of every month ............... 7 4.11. Fault Logging and escalation procedures must be provided .............................. 7 4.12. System must be able to provide QoS for both Voice and Data across the WAN
links ................................................................................................................ 7 4.13. Incidents reports and performance report must be provided through the monthly
meetings ......................................................................................................... 8 4.14. The solution must be flexible on downgrade, upgrade and cancellation of sites . 8 4.15. System must fit in with the current bandwidth optimisation equipments. ............ 8 4.16. Service providers MUST provide transition plan and Project plan to migrate from
the existing service provider. ........................................................................... 8 4.17. The successive bidder will be placed on probation for a period of 6 month
effective from the project sign off date. ............................................................ 8 4.18. The proposed technology must be reviewed every 12 (twelve) month so as to
align the Legal Aid then proposed technology with the latest trends. (As an example, if Diginet is proposed, the service provider should be able to migrate certain site to Fiber/Wireless/latest connectivity technology where feasible) ..... 8
5. Service Level Agreement ..................................................................................... 11 5.1. Purpose ........................................................................................................ 11 5.2. Type of Service ............................................................................................. 11 5.3. Scope of SLA ................................................................................................ 11 5.4. Reporting ...................................................................................................... 11 5.5. Service Period ............................................................................................... 12 5.6. Escalation procedures ................................................................................... 12
6. Technical Details .................................................................................................. 13 6.1. Bandwidth Requirements summary ................................................................ 13
6.1.1. Option 1 .................................................................................................... 13 Existing VC network on separate VRF .................................................................... 14 6.2. Option 2 ............................................................. Error! Bookmark not defined. Existing VC network on separate VRF ......................... Error! Bookmark not defined. 6.3. Optional Extras .................................................. Error! Bookmark not defined.
6.3.1. APN Solution ................................................... Error! Bookmark not defined.
7. EVALUATION CREITERIA ..................................................................................... 18 7.1. Service provider presence/ ability to provider required infrastructure for all Legal
Aid SA sites. ...................................................... Error! Bookmark not defined. 7.2. Ability to provide a scalable Network/ Voice ready network on the WAN level . 18
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7.3. Company's Network Monitoring Centre / Network Management Centre ...... Error! Bookmark not defined.
7.4. Company’s knowledge and at least 3 years’ experience in VPN/MPLS Network ........................................................................................................ 18
7.5. Provide three (3) contactable references, where similar services were rendered with signed letters from the client confirmation. .............................................. 18
7.6. Proposed Service Provider's Migration Plan from the Existing service provider to the new service provider. ............................................................................... 18
8. Physical Addresses ...................................................... Error! Bookmark not defined. 8.1. JC and RO .................................................................................................... 23 8.2. Satellite Offices ............................................................................................. 35 8.3. Disaster Recovery Site ....................................... Error! Bookmark not defined.
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1. Document Control
Author: Joe Khosa
1.1. Document History
Version
No.
Issue Date Status Reason for Change
1.0 9 January 2016 First Draft
1.0 9 January 2016 Second
Draft
Bandwidth Table updated, VC network added
1.1 17 March 2016 Third Draft Updated, DR physical address, Line types,
evaluation criteria and Acronym table updated
Table 1: Document History
1.2. Distribution
Name Company Telephone no. Email Address
Joe Khosa Legal Aid SA 011 877 2073 [email protected]
IS managers Legal Aid SA 011 877 2050 [email protected]
Table 2: Document Distribution
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2. Definition and Acronyms
2.1. ACRONYMS
JC – Justice Centre
SO – Satellite office
RO – Regional office
IJS – Integrated Justice System
NO – National office
VPN – Virtual Private Network
VRF – Virtual Routing Forwarding
VC – Video Conference
MPLS – Multi Protocol Label switching
VSAT –Very Small aperture terminal
QoS – Quality of Service
ADSL – Asymmetric Digital Subscriber Line
ATM – Asynchronous Transfer Mode
ISP – Internet Service Provider
WAN – Wide Area Network
SLA - Service Level Agreement
IS – Internet Solution
DR – Disaster Recovery
2.2. DEFINITION
Wireless – Wireless technology in the context of this document
refers to either Microwave or Satellite mediums.
Resolution – Guaranteed Maximum Time to Repair
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3. Overview
3.1. Current Setup
Legal Aid South Africa (here forth referred to as Legal Aid SA) has 136
sites throughout the country. Refer to Annexure A for a network diagram
and paragraph 8 for a list of physical addresses which include the
Disaster Recovery, IJS and N/O Links. These sites are currently
connected via IS MPLS network with 134 sites on Diginet and 2 sites
on VSAT. Legal Aid SA Head Office is situated at Braamfontein where
the main data centre resides. The Head office has about 150 severs,
this include Application server for the main Legal Aid SA applications,
exchange servers, Database servers and all the system monitoring
servers. The idea is to keep the current setup as it is.
Legal Aid SA IT strategy is to have connectivity to our information
system anywhere, anytime from any device. With the short term goal of
implementing voice over WAN.
Legal Aid SA uses Exinda to optimise its bandwidth across the branch
offices. Refer to figure 4 in the Annexure B for current LAN setup at a
remote office.
Figure 1 – 3 in annexure A provide the current WAN, LAN and security
infrastructure setups respectively.
Legal Aid currently has a dedicated line to the disaster recovery for
online replication.
Legal Aid SA has two separate Access Point Name (APN), provided fro
by MTN and Vodacom.
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4. REQUIRED SOLUTION
Legal Aid SA requires a converged voice, video and data MPLS
network, to be implemented throughout its office as per annexure A.
The MPLS network will be integrated with a hosted Disaster Recovery
(DR).
4.1. VPN/ MPLS REQUIREMENTS
The MPLS network should include amongst others, the following
features
a. Managed MPLS VPN network
b. Solution should be scalable.
c. Solution should be voice ready at a WAN level.
d. Solution must enable Legal Aid SA to keep existing LAN IP’s on
remote sites
e. The bidder will provide own rented Routers.
f. Monthly service meeting will be held with a dedicated Service
Manager. Legal Aid SA reserves a right to select a service manager
based on performance and previous client’s portfolios held.
g. WAN Links Monitoring software or Portal must be provided
h. Read access to the routers must be provided to Legal Aid Technical
Team.
i. The bidder must indicate how penalties will be applied in a case
where SLA is bridged
j. Monthly report MUST be available on the every second week of each
month
k. Fault Logging and escalation procedures must be provided
l. System must be able to provide QoS for both Voice and Data across
the WAN links
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m. Incidents reports and performance report with recommendations
must be provided through the monthly meetings. Service providers
MUST also provide sample Dashboard/ reports as part of this
submission. Automated fault logging systems MUST be able to notify
the Legal Aid network administrators when such calls are logged or
closed either through sms or email.
n. The solution must be flexible on downgrade, upgrade and
cancellation of sites
o. Legal Aid used Exinda bandwidth optimisation equipment, the
proposed solution must be compatible with the current bandwidth
optimisation equipment’s.
p. Service providers MUST provide transition plan and Project plan to
migrate from the existing service provider.
q. The successive bidder will be placed on probation for a period of six
months effective from the project sign off date, after which the
contract will be reviewed based on network performance, network
availability, reliability amongst others.
r. The proposed technology must be reviewed every 12 (twelve)
months so as to align the then proposed technology with the latest
technology trends in the market. (As an example, if Diginet links are
proposed, the service provider should be able to migrate certain
sites to Fiber/Wireless/ connectivity technology where feasible
within the contracted amount). Refer to the definition table for
acceptable wireless technologies.
4.2. DISASTER RECOVERY REQUIREMENTS
The Disaster Recovery (DR) site should have a dedicated link
capacitated at 20MB, which will connect directly into the MPLS
proposed in 4.1. The DR link may be used during disaster for call centre
operations as a result, the DR link should be voice ready.
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The proposals should make provision of 1 x 42U rack, which will be
used to store Legal Aid SA’s DR equipment. The DR equipment will be
administered by the Legal Aid SA System administrators.
The DR strategy going forward is to have the Disaster Recovery link as
a tertiary failover link. In other words, should the primary and secondary
link fails at National office, traffic should be routed to the Disaster
Recovery site. The DR site should be at the Service Providers hosted
environment.
During normal operations, the 20MB DR link will be used for live
replications. Legal Aid SA uses VMware Site Recovery manager (SRM)
application for both replication and failover during disaster.
The 20MB required for the DR Link should be scalable, Legal Aid should
be able to upgrade and downgrade the link as and when required.
Further planning and configurations will be discussed during briefing
and project kick off meeting with the successful bidder.
4.3. APN SOLUTION
Legal Aid SA has two separate APN solutions, provided for by MTN and
Vodacom.
4.3.1. MTN APN
a. MTN APN has been connected through a dedicated 6MB link
terminated at the Nation office ’s datacentre.
b. MTN APN has a total of 350 Sim cards, with 200GB bundle allocated
monthly.
c. Legal Aid SA require the same Sim cards to be ported from the
incumbent, provided that this exercise is cost effective.
4.3.2. VODACOM APN
a. Vodacom APN has been connected through a dedicated 4MB link
which has also been terminated at National Office Datacentre
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b. Vodacom APN has a total of 250 Sim cards, with 200GB bundle
allocated monthly.
c. Legal Aid SA require the same Sim cards to be ported from the
incumbent, provided that this exercise is cost effective.
4.4. VIDEO CONFERENCE
Video conference facility is between 6 Regional offices and National
office. Legal Aid SA uses TANDBERG video conference facilities. Video
conference runs on a separate VRF. Refer to chapter 6 for line
specifications
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5. Service Level Agreement
5.1. Purpose
The purpose of this chapter will be to define and measure the service
supplied by the service provider to Legal Aid SA for the duration of the
contract. Service providers MUST submit a draft SLA as part of this
tender response, SLA will be reviewed by the legal team to be further
incorporated in the final contract agreement.
The service level agreement should define the following:
a. Services to be provided by the Service provider to Legal Aid SA
b. Roles and responsibilities of both parties
c. The Measure definitions used to determine the level of service that
is provided
d. The method of remedy framework for non-performance
e. SLA must accommodate changes in SLA during the course of the
contract
f. Legal Aid staff members at remote sites are not technically skilled,
as a result service providers will be expected to do hardware swop-
out during system failures. SLA proposed MUST reflect these
arrangements.
5.2. Type of Service
Service provider must indicate exactly what will be covered on the
SLA, e.g. router repairs, maintenance and measurement of QoS.
5.3. Scope of SLA
Service providers must indicate the Scope of the proposed SLA
5.4. Reporting
The proposed solution should cover the following contents.
a. Wan Availability
b. Bandwidth utilisation per WAN interface
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c. WAN health Index
d. Router Availability
e. CPU utilisation per router
f. Memory utilisation per Router
g. Router Health Index
h. List of all calls that were logged on the fault logging system on a
monthly basis
i. Time and date when the call was logged
5.5. Service Period
Our business hours are Monday – Fridays 7am to 5h00pm SLA
should cover that period.
5.6. Escalation procedures
Service provider to indicate escalation procedures
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6. Technical Details
6.1. Bandwidth Requirements summary
6.1.1. Option 1
This option is based on as is configuration of our WAN Sites.
Site Category Quantity Required Bandwidth SLA Connection Media
National office (Primary Link) 1 50 MB 2 hours response 2 hours resolution Fiber
National office (Secondary Link) 1 50 MB 2 hours response 2 hours resolution Fiber
Disaster Recovery 1 20 MB 2 hours response 2 hours resolution Fiber
Regional Offices 6 1024 Kbps 2 hours response 4 hours resolution Fiber/Diginet/Wireless
Justice Centres JC 64 1024Kbps 2 hours response 4 hours resolution Fiber/Diginet/Wireless
Satellite Offices 64 512 Kbps 2 hours response 4 hours resolution Fiber/Diginet/Wireless
IJS Link (Point to Point) 1 128 Kbps 2 hours response 4 hours resolution Diginet
Total 136
Table 3: AS-IS WAN Connectivity
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Existing VC network on separate VRF
Table 4: AS-IS Video Conference connectivity
APN requirements
Table 5: AS-IS APN Setup
Site Category Quantity Required Bandwidth SLA Line Type
National office 1 2 MB 2 hours’ response
4 hours resolution
Fiber/Diginet
Regional Offices 6 4MB 2 hours’ response
6 hours resolution
ADSL
Total 7
APN Provider Name QTY(Sim Cards) Dedicated
Line Speed
DATA BUNDLE
MTN 350 6MB 300GB
Vodacom 250 4MB 200GB
Total 600 10 MB 500GB
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6.1.2. Option 2
This option is based on the future configuration of our WAN Sites.
Site Category Quantity Required Bandwidth SLA Line Type
National office (Primary Link) 1 100 MB 2 hours response 2 hours resolution Fiber
National office (Secondary Link) 1 100 MB 2 hours response 2 hours resolution Fiber
Disaster Recovery Site 1 20 MB 2 hours response 2 hours resolution Fiber
Regional Offices 6 2048 Kbps 2 hours response 4 hours resolution Fiber/Diginet/Wireless
Justice Centres JC 64 2048 Kbps 2 hours response 4 hours resolution Fiber/Diginet/Wireless
Satellite Offices 64 1024 Kbps 2 hours response 4 hours resolution Fiber/Diginet/Wireless
IJS Link (Point to Point) 1 256 Kbps 2 hours response 4 hours resolution Fiber/Diginet/Wireless
Total 136
Table 6: Option 2 WAN Requirements
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Table 7: Option 2 Video Conference Connectivity
Table 8: APN Requirements
Site Category Quantity Required Bandwidth SLA Line Type
National office 1 2 MB 2 hours’ response
4 hours resolution
Fiber/Diginet/Wireless
Regional Offices 6 4MB 2 hours’ response
6 hours resolution
ADSL
Total 7
APN Provider Name QTY(Sim Cards) Dedicated
Line Speed
DATA BUNDLE
MTN 350 6MB 300GB
Vodacom 250 6MB 200GB
Total 600 12 MB 500GB
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7. Pricing
The pricing to the proposals should follow the format below. Note that the pricing is divided into three (3) sections, VPN, D R and APN.
Each section should have a sub-total and then the proposal as per table below. Note that the VPN section should reflect the total of
136 sites as well as the VRF dedicated for video conference. Pricing will further be clarified during the briefing session.
Site Name Line Seed Line Tag Line Rental VPN Services Router rental Other (specify) Other (specify) Other (specify) Other (specify) Other (specify) Other (specify) Total
Qos Reporting
National Office 50MB Head office Primary LinkR2,000 R1,500 R500 R500 R200 R0 R0 R0 R0
Total VPN/MPLS
Site Name Line Speed Line Tag Line Rental Router Rental Other (specify) Other (specify) Other (specify) Other (specify) Other (specify) Other (specify)
Cabinet
Service Providers Hosted
environment 20MB Service_Provider HostedR2,000 R500
Rack Rental ( 1X42U Cabinet R0 R0 R0 R500
Internet Breakout at DR
Total Disaster Recovery
Service APN Rental Sim Card ManagementQty Line Rental Data Bundle Other (specify) Other (specify) Other (specify) Other (specify)
MTN APN R89 R50 350 R200 R500
Vodacom APN R89 R50 250 R200 R500
Total APN Solution R178 R100 R600 R400 R1,000 R0 R0 R0 R0 R0
VPN Tender Pricing
Sectionn A - VPN/MPL Services
Sectionn B - Disaster Recovery
Section C - Access Point Name (APN)
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8. EVALUATION CREITERIA
All qualifying bids would be evaluated for functionality. The table below contains the weights for each functional requirement component.
FUNCTIONAL CRITERIA WEIGHTING
8.1. Solution Design and Architecture (Voice
over WAN QoS, Disaster Recovery and
Access Point Name)
25
8.2. Ability to provide a scalable Network/
Voice capable network. SLA
configurations relating to hardware swop-
out at remote branches.
20
8.3. Network Monitoring Portal, Service
Management and Network Performance
Reporting
15
8.4. Company’s knowledge and at least 5
years’ experience in VPN/MPLS Network
10
8.5. Provide three (3) contactable references,
where similar services were rendered.
References should be on specific clients
letterhead with duly authorised
signatures.
15
8.6. Proposed Service Provider's Migration
Plan from the incumbent to the new
service provider.
15
Total Evaluation Points 100
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Bidders who score less than 80% of the 100 points for functionality will be
disqualified, and will not be evaluated further.
The bids that would have achieved 80% or more from the Functionality Evaluation will be further evaluated on the 90/10 points system where 90 points are for Pricing, and 10 points are for preferential procurement requirements. Preferential points will be awarded in terms of the B-BBEE Status level of contribution which must be substantiated as follows (please refer to Form SBD 6.1 for more details) : - Bidders must submit a valid B-BBEE status level verification certificate, which must be issued by a Registered Auditor approved by IRBA or a Verification Agency accredited by SANAS.
9. BID CONDITIONS
9.1 Bidders may be requested to attend a meeting where they will be given the opportunity to present their proposal to the bid evaluation committee.
9.2 Bids must be submitted in line with any attached annexures and detailed
specifications. Failure to bid accordingly shall invalidate the bid.
9.3 Legal Aid SA reserves the right to award the bid to one or more service providers.
9.4 Legal Aid SA reserves the right to award the bid in whole or only partially.
9.5 The General Conditions of Contract as stipulated by the National Treasury
will be applicable.
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ANNEXTURE A – (NETWORK DIAGRAM)
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LAN DIAGRAM
Figure 2: Local Area Network at Remote Sites
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SECURITY ARCHITECTURE
Figure 3: Security Infrastructure
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ANNEXTURE B (PHYSICAL ADDRESSES)
Addresses below are subject to verification as some of the offices may have relocated
during compilation of this document. Service provider MUST obtain a latest address list
before project rollout.
JC and RO
GAUTENG PROVINCE
1 Alexandra
650 Louis Botha Ave 011 786 3603
Brimley 011 786 8170
Johannesburg 011786 9311
2018
2 Bennie
23 Tom Jones Str 011 845 4311
Benoni
1501
3 Germiston
10th Floor 011 842 7300
Standard Bank Towers
247 President Street
Germiston
1401
4 Johannesburg
41 Fox Street 011 870 1480
Edura House
Johannesburg
2000
5 Krugersdorp
3rd Floor 011 660 2335
ABSA Building
Cnr Kruger & Human Street
Krugersdorp
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6 Pretoria
2nd Floor
FNB Building
206 Church Street
Pretoria
012 401 9200
7 Soshanguve
Medicos Centre 083 383 4731
Stand no 2093
Block H
Soshanguve
0152
8 Soweto
Office 403 & 411 A 011 988 9011
Maponya Mall
Chris Hani Road
Klipspruit
9 Tembisa
Summore Hardware Bld 011 926 0081
348 Rev Namane Street
Tlamatlama
Section
Tembisa
10 Vereeniging
8 Jasmine Mansions 016 421 3527
Senator Mrks Ave
Vereeniging
1938
Gauteng Regional
Office
144 Cantonment Street 012 664 2921
Selborn Centre
Lyttelton
Pretoria
0157
KwaZulu Natal
1 Durban Suite 401 031 304 0100
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4th Floor 031 304 3162
Salibury House 031 304 3163
330 Smith Street
Durban
4001
2 Empangeni
Mazuli House 035 792 4949
7 Maxwell Street 035 792 4952
Empangeni
3008
3 Ladysmith
371 Murchison Street 036 638 2500
Cnr Murchison &Eggerton
(opposite Anderson
Motors)
PBS Building
Ladysmith
3370
4 Newcastle
65 Scott Street 034 328 7100
Newcastle
2940
5 Pietermaritzburg
20 Otto Street 033 394 2190
Pietermaritzburg 033 394 2264
3201
6 Pinetown
Suite 27 Umdoni Centre 031 719 2700
28 Crompton Street
Pinetown
3600
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7 Port Shepstone
Shop 19 & 20 A 039 688 9600
Sheppie Mall
Aiken Street
Port Shepstone
4240
8 Umlazi
V1332 031 918 8100
Ithala Industrial Park
Cnr Mangosuthu Highway
& Road 1902
Umlazi
4031
9 Verulam
Suite 1 Ayesha Razak
Centre 032 533 2654
1st Floor 032 533 2657
Ayesha Razak Centre 032 533 2449
23 Groom Street 032 533 3068
Verulam 032 533 3417
4340 032 533 5328
10 Vryheid
Ground Floor Suite 034 989 8300
ABSA Building 034 989 8301
199A Church Street
Vryheid
310
KwaZulu Natal
Regional Office
7th Floor Charter House 031 717 8450
Cnr Crompton & Union
Street
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Pinetown
3600
EASTERN CAPE
1 Aliwal North
58 Somerset Street 051 633 2530
Aliwal North 051 633 2155
9750
2 Butterworth
Suite 2 047 401 3800
Bungalow Mall 047 491 0006
Umtata Road
Butterworth
3 East London
5TH & 6TH Floor offices 043 704 4700
Oxford House, 84 – 88
Street on Erf 2553
East London
4 Graaff-Reinet
64 Church Street 049 807 2500
Graaf-Reinet
6280
5 Grahamstown
69 High Street 046 622 9350
Grahamstown
6140
6 King Williams
Town
1st Floor 043 604 6600
Old Mutual Building
Cnr Cathcart&Macclean
Street
King Williams Town
Page 28 of 46
7 Mthatha
22 Durham Street 047 501 4600
Mthatha
5099
8 Port Elizabeth
1st Floor 041 408 2800
President Centre
564 Govan Mbeki Ave
North End
6001
9 Queenstown
No 2 - 4 Shepstone Road 045 807 3500
Jeantelbld, Erf 5273
Queenstown
5319
10 Uitenhage
32-36 Baird Street 041 991 1811
Uitenhage
6230
Eastern Cape
Regional Office
5 Mangold Street
Newtown Park
Port Elizabeth
6001
041 363 8863
WESTERN CAPE PROVINCE
1 Athlone
2nd Floor 021 697 5252
Melofin Centre
7764
Athlone
2 Bellville 68 Durban Road 021 949 3062
Van Der Stel Bldg
Page 29 of 46
Cnr Voortrekker& Durban
Street
Bellville
7535
3 Cape Town
5th & 6th Floor 021 426 4126
Nedbank Building
85 St George Mall
Cape Town
8001
4 George
Tommy Joubert Building 044 802 8600
Cnr Craddock & Courtenay
Street
George
6530
5 Caledon
19 Donkin Street 028 212 1815
Caledon
7230
6 Malmesbury
1st Floor, The Frank
Building 022 482 1784
47 Voortrekker Road
Malmesbury
7 Stellenbosch
Office 201, 2nd Floor 021 882 9221
Eikestad Mall, Bird Street
Stellenbosch
7600
8 Vredendal
9 Dorp Street 027 201 1030
Vredendal
8160
9 Worcester
1st Floor, WC Building 023 348 4040
Cnr High &Stockenstrom
Streets
Worcester
6850
NORTHERN CAPE PROVINCE
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10 Colesberg
8 Campbell Street
Colesburg
9795
051 753 2280
051 753 2281
11 Kimberley
21 Jones Street
Perm Building
Kimberley
8301
053 832 2348
12 Upington
16 Weideman Street 054 337 9200
Upington
8801
Western & Northern
Cape Regional Office
Shiraz House 021 861 3000
Brandwacht Office Park
Stellenbosch
7600
FREE STATE PROVINCE
1 Bethlehem
24 Cnr Commissioner &
Naude Street
058 303 6824
Bethlehem
9700
2 Bloemfontein
113 St Andrews Street
2nd Floor
St Andrews Building
Bloemfontein
9301
051 447 9915
051 447 7263
051 447 0466
051 447 2136
051 447 0902
051 447 5043
Page 31 of 46
3 Botshabelo
Suite no 5 051 534 4398
Varese Centre 051 534 4917
Botshabelo
9781
4 Kroonstad
99 Murray Street 056 216 4800
Kroonstad
9501
5 Phuthadithjaba
Cnr Motloung&Setai Street 058 713 4953
FDC Office Block E 058 713 4983
Phutaditjhaba 058 713 5000
9866
6 Welkom
Archiquant Building 057 357 2847
8 Heerent Street 057 357 1680
Welkom 057 357 1835
9460 057 357 1724
NORTH WEST PROVINCE
7 Ga-Rankuwa
Shop no 58A
Ga-Rankuwa City Centre 012 700 1416
Ga-Rankuwa
0208
8 Klerksdorp
West End Building 018 464 3022
Siddle Street
3rd Floor, Room 33175 018 462 2070
Klerksdorp
2570
9 Lichtenburg
25 Bantjes Street 018 632 7600
Lichtenburg
2740
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10 Mafikeng
IEC Building 018 381 1096
Protea Office Park
Sekame Road
Mafikeng 018 381 4582
11 Potchefstroom
44 Dr James Moroka Street 018 293 0045
Royal Building,2nd Floor
Potchefstroom
2531
12 Rustenburg
Thlabane Community
Complex 014 565 5704
Office No. 21 014 565 5823
Tlhabane 014 565 5822
0390
13 Vryburg
Cnr Decock&Vry Street 053 927 0095
Vryburg Star Mall
Shop no A/3 1st Floor
Vryburg
8601
Free State & North
West Regional Office
163 Nelson Mandela Drive 051 412 8040
Sanlam Building 051 412 8041
Bloemfontein 051 412 8048
9301 051 412 8046
051 412 8051
051 412 8050
Page 33 of 46
LIMPOPO PROVINCE
1 Makhado
Noor Gardens 015 519 1100
Cnr Krogh & Devenish Str
Louis Trichardt
0920
2 Modimolle
Shop 8 014 717 4977
Nyl Sake Sentrum
Nelson Mandela Drive
Modimolle
0510
3 Polokwane
2nd Floor 015 291 2429
Pioneer Building
52 Landros Marais Street
Polokwane
0700
4 Thohoyandou
Shop 2 015 962 6206
Metropolitan Complex 015 962 6268
Thohoyandou 015 962 6269
0950
5 Tzaneen
2nd Floor 015 307 3129
Tzaneen Crossing Mall 015 307 6223
Cnr Lydenburg&Skurving
Str 015 307 3227
Tzaneen 015 307 3216
MPUMALANGA PROVINCE
Page 34 of 46
6 Ermelo
14 Joubert Street 017 819 7291
Ermelo 017 819 7292
2350
7 Middelburg
Room 102D, 1st Floor 013 243 5964
Wonderpark Centre 013 243 4296
Cnr Church & Dr Beyers
Naude Street 013 282 1254
Middleburg 013 282 1253
1050
8 Nelspruit
Room 806 013 753 2154
8th Floor 013 755 5019
30 Brown Street 013 752 6635
Nedbank Building 013 752 3691
Nelspruit 013 752 2384
1200 013 752 6207
9 Witbank
Room 701 013 656 5290
Sanlam Forum Building 013 656 2061
Arras Street 013 656 0583
Witbank
1035 013 690 2283
Limpopo &
Mpumalanga
Regional Office
Larciano Building 015 296 0117
11 Rhodes Drift Avenue 015 296 0148
Bendor
Polokwane
Page 35 of 46
Satellite Offices
Satellite Office Physical Address Telephone
Number
Nigel
Kingsway Chambers 011 814
5159
11 Kingsway Avenue
Nigel
1491
Westonaria
Shop 3 Elizabeth Centre 011 753
2604
President Street
Westonaria
Heidelberg
Portion 4 016 341
4430
24 Uekerman Street
Enslin Building
Heidelberg 1441
Frankfort
55 A Brand Street 058 813
1624
Frankfort
Musina
Shop 8 Corner of Ham
&Barner
015 533
1691
Erf 563, 564 and 565
Musina
Page 36 of 46
Lephalala
1 Booysen Street 014 763
1433
Stamax Building
First Floor
Mokopane
31 Retief Street 015 491
4461
Spar Complex
Business 20
Mokopane 0626
Lebowakgomo
Old Mutual Bld 073 149
3414
First Floor
Lebowakgomo
Bochum
Shalas Complex 072 513
6555
Block B2 015 505
9031
Mainstreet
Senwabarwana
Giyani
Old Spar Supermarket 015 812
3065
Opp Shell Garage
1st Floor
Main Road
Giyani 0826
Phalaborwa
Phalaborwa Old Medical
Blg
015 781
0960
Second Floor
Wildevy Avenue
Page 37 of 46
Ingwavuma
Cnr Jozini and 035 591
0950
KwaNgwanase Road 035 591
1709
Ingwavuma
3968
Mkuze
Shop 22F , Mkuze Plaza 035 573
1655
Old Main Road
Mkuze
3974
Estcourt
Shop No 1 036 352
1997
127 Albert Street
Estcourt
3310
Dundee
Unit 13 034 212
4351
56 Smith Street 034 212
4460
Dundee
3000
Greytown
Shop No 1 033 417
2146
40 Bell Street
Greytown
3250
Bulwer
Shop 5 039 832
0515/6
Stavcom Building
Main Road
Bulwer
Page 38 of 46
Kokstad
29 Barker Street 039 727
5081
039 727
5098
Kokstad
4700
Ixopo
Shop No 3 039 834
2962
Ixopo BottlestoreBld 039 834
9392
Margaret Street
Ixopo
3276
Umzinto
Office A11 039 974
4591
Hypersingh Centre
Cnr Court & Textile Road
Umzinto
Stanger
Suite 1 Stanger Mall 032 551
3740
Stanger Mall 032 551
3767
55 King Shaka Street
Stanger
4450
Ulundi
Fairbreeze Office Park 035 870
0832
Princess Magogo Street
Ulundi
3838
Piet Retief 14 Kruger Street 017 826
4567
Page 39 of 46
Piet Retief
2380
Eerstenhoek
Stand Number 88
Nhlazatshe G
017 883
1112
Elukwatini 017 883
1113
1192
Standerton
Ofiice No 7 017 712
5928
Time Square Building
48 Charl Cilliers Street
Standerton
Groblersdal
Eldorado 7 013 262
4770
Voortrekker Street 013 262
4769
Groblersdal
470
Siyabuswa
1664 A Maqhawe street 013 973
3963
Siyabuswa
Lydenburg
29 de Clerk Street 013 235
9940
LydenburgKraaines 013 235
1667
1120
Bushbuckridge R40 Road 013 799
1831-3
Page 40 of 46
Protea Building
Bushbuckridge
1280
Tonga
Stand 77 013 780
3211
Tonga View 013 780
3021
N/A
Secunda
1st Floor 017 634
8532
Medical Centre Bld
Secunda Complex
Secunda
Kwa-Mhlanga
Erf 538/7 013 947
3379
Kwa-Mhlanga
Bankview
Sterkspruit
Site 99 051 611
0348
Main Street 051 611
0351
Sterkspruit
Somerset
East/Oos
Visser Centre 12 042 243
0610
Njoli Street
Somerset Oos
5850
Cradock Nolte & Smith building 048 881
4867
Page 41 of 46
Adderley Street
Cradock
5880
Fort Beaufort
No 68 Durban Street 046 645
2279
Fort Beaufort
Stutterheim
75 Hill Street 043 683
1090
Stutterheim
4930
Lusikisiki
Office No 9 & 10 039 253
1442
Embassy Building
AMCA Road
Lusikisiki
Mount Fletcher
271 Main Street 039 257
0501
Mount Fletcher
4770
Mount Frere
F339 Hospital Road 039 255
1473
Mt Frere
Humansdorp
Tredalux Building 042 295
2794
23 Main Street (at the
rear)
042 295
2906
Page 42 of 46
Humansdorp 042 295
2799
6300 042 295
2782
Elliot
18 Market Street 045 9311
984
Elliot 045 9311
988
5460
Kirkwood
32B John Street 042 230
0713
Kirkwood
Mitchells Plain
Mitchells Plain Court 021 370
4257
Mitchells Plain
7785
Swellendam
67 Voortrekker Street 028 514
3026
Swellendam
6470
Beaufort West
102 Bird Street 023 415
1689
Beaufort West
6970
Riversdale 23 Dickson Street 028 713
4620
Page 43 of 46
Riversdale
6670
Oudtshoorn
Allied Building 044 279
2255
Room302,303 &304
Kerk Street
Oudtshoorn
Atlantis
Shop 12 021 572
8522
Wesfleur Medical Centre
Atlantis 7349
Vredenburg
1st Floor
Standard Bank Bld
022 713
1006
Main Street
Vredenburg
7380
Calvinia
No 20 027 341
2240
Hantam Street
Calvinia
Springbok
Portion of Old Royal Food 027 718
2449
Cnr van Riebeck&
Loop Street
Springbok 8240
De Aar 47 Church Street 053 631
1950
Page 44 of 46
De Aar 053 631
0790
7000
Victoria West
No 86 Church Street 053 621
0039
Victoria West
7070
Hartswater
21 Tom Naude Street
053 474
0341
Hartswater
8570
Kuruman
3 FederaleMynbou Street 053 712
3782
Kuruman
8460
Prieska
29 Loots Boulevard 053 353
1098
Prieska 053 353
1184
Postmasburg
22 Boe Street
Erf 476 Not yet
installed
POSTMASBURG
8420
Page 45 of 46
Wolmaranstad
12 Kruger Street 018 596
2775
Kruger mall 018 596
2733
Wolmaranstad
2630
Delareyville
Cnr du Toit &Louw Street
CFK Centre 053 948
1092
Delareyville
2740
Carletonville
49 A van Zyl 018 787
2346
Smit Street
Oberholzer
2500
Ladybrand
18 Church Street 051 924
0356
Ladybrandt 051 924
0350
051 924
0351
9745
Ficksburg
15 Erwee Street 051 933
3061
Ficksburg 051 933
4089
9730
Vrede 55 Cnr Kerk and Ras
058 913
3521
Vrede
Page 46 of 46
9835