tech talk: ensure a five-star experience for any application environment with ca app synthetic...

World®’16

TechTalk:Ensurea5-StarExperienceforAnyApplicationEnvironmentWithCAAppSyntheticMonitorAbiMohan–Consultant,Sr.Presales- CATechnologies

DO4T35T

DEVOPS– AGILEOPERATIONS

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.

Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.

ForInformationalPurposesOnlyTermsofthisPresentation


Agenda

APMTRENDS

APMTOPOLOGY

QUESTIONSANDANSWERSESSION

WHATISAPPLICATIONSYNTHETICMONITORING?HOWDOESITHELP?

PRODUCTOVERVIEW

USECASES

1

2

3

4

5

6


LATE1990s–EARLY2000s 2007–2015 NEARFUTURE

YESTERDAYDIAGNOSTICS/MONITORING

• Metrics/Dashboards• RootCauseAnalysis

EvolutionaryTimelineforAPM

TOMORROW=PRESCRIPTIVEBUSINESSINSIGHTS

• DevOpsEnabled– Seamlessandcontinuousperformanceintegrationforhigh-qualityapps

• MobileandModernLanguageSupport– PowertheEnginesthatPowertheAppEconomy

• Simpletouse.Predictive.Smart.

TODAYDEEPINSIGHT/MONITORING

• TransactionCentricDesign• OptimizedforPowerUsers


APPLICATIONECONOMYTHISISTHEAGEOFTHE

USERSANDIT’SALLABOUTTHE

LOYALTY?HOWDOYOUEARNTHEIR

FLAWLESSYOUMUSTDELIVERA

EVERYTIMEEXPERIENCE

World®’16©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD5


Howdoyouensureaqualityenduserexperience?ManageYourCustomer’sTransactions

Frommobileandtraditionalfrontends..

Throughnetworks,servers,microservices,containers,APIsandmore..

..todatabases,externalbackends,evenmainframes

Developmentandoperationsneedstounderstandthecompleteendusertransaction,frommobiletomainframe


Browser

Mobile

Network WebServer

SyntheticTransactions

SQLDatabase

APIGatewayAppServer

PassiveEUE(Agentless)

Mainframe

TransactionPerformance– APMTopologyView

Microservice

DockerContainer

SSO UserDataStore

Abilitytotracecomplextransactionsthattraversetheentireinfrastructurefromcustomer-facingsystemsofengagementtoback-endsystemsofrecord

SystemsofEngagement

SystemsofRecord

=MonitoringAgent


ApplicationSyntheticMonitoringHowdoyouverifythatSaaS vendorsandMSPsaremeetingservicelevelagreements?

Canyoumeasureend-userexperienceevenattimeswhenthereisnoreal-usertraffic?

Whatisyourprocessformonitoringapplicationsthatdonotrequireafull-featuredAPMsolution?

Howconfidentareyouthatyourworldwideusersareexperiencingtheapplicationresponsetimestheyexpect?

Whatisyourprocessforunderstandingthespectrumoffactorsthataffectend-userexperience?

Howdoyoucommunicateappperformancetokeystakeholders– users,developers,executivemanagement?

Doyouknowhowyourcompetitorswebpagefaresintermsofperformance?

Doyouknowyourindustrystandardforwebpagespeed?

Howmanyhttprequestsarerequiredtoloadyourwebpageandgivethatdelightfulexperiencetoyourusers?


CAAppSyntheticMonitoringMonitorTypes

BasicSyntheticMonitors

§ 17monitors(protocols)

§ HTTP/S,FTP/S,IMAP,LDAP,Domain,DNS

§ POP3,SMTP,Ping,SCP,SFTP,SIP,Telnet

§ TCPConnect,Plug-in

AdvancedSyntheticMonitors

§ FullPageMonitors– Usesrealbrowserenginestocapture

renderingtimesforasinglepageandscreenshotsofhowthepageloadsovertime

– Waterfallchartshowstheexactdownloadsequenceofobjectsandthetimeittakes

§ ScriptMonitors– Syntheticmulti-stepscriptsviajmeter– WorksatHTTP/Sprotocollevel

– APIandWebServiceMonitoring


GainVisibilityIntoCompleteEnd-UserExperienceReal-BrowserMonitoring


95+MonitoringLocationsAcrosstheGlobe


On-PremiseMonitoringStation(OPMS)

00:00:04.603

On-PremiseMonitoringStationABCCompany

§ “ForsecurityreasonsIcan’tallowaccesstotheapplicationfromoutside.”– Residesinsidethefirewall

§ Missioncritical/securitysensitiveapplications

§ Singlemostrequestedfeaturebycustomers

§ EachOPMSisconsideredinthetotalmonitoringstationcount


Isyoursiteavailable?Howoftenisitdown?

Whichpartsofyoursiteareunder-performing?

Isaparticulargeohavingaproblem?Isitaparticularinternetbackboneorwidespread?

Areyoulosinguserstoapoorexperience(APDEXscore- closerto1thebetter)

AreyoumeetingyourdefinedSLAs?

Howdoesyoursitecomparetoyourcompetitors?

Areyourusershavingapoorexperienceoncertaintypesofbrowsers?

Howlongdoesittakeyouruserstofinishatransactiononyoursite?

TimelyInsightIntoApplicationPerformanceCurrentStatusView


PublicStatusPages


UseCases


TheHomepageperformanceoveralllooksgreat.Thesiterecentlyexperiencedafewloadtimeissues.

Thepageincertainlocationswastakingmorethan9seconds.Thesnapshotshowswhatyourenduserwouldhaveseenwhentherewasanissue.

Whatareyourcustomersseeingwhenthereisperformancedegradation?


PageSizewasdecreasedonthe25th ofJuly.

Didthischangeimpactperformance?Downloadtime– showssignificantimprovement.

OverallPerformancehasalsoimproved.

Hasyourpagegrownheavier?Doesthesizeofyourpageimpactperformance?


Thesitehadavailabilityissuesonthe13th ofOctober.Errorseenwas“PageLoadTimeOutat83%”Onfurtheranalysis,wefoundaspikeinResponseTimebetween1:00pmto5pm.Thetworequeststhatwerecausingthespikehavebeenhighlightedanditshowsthattheserequestsspent17.5secondswaitingforaresponsefromtheserver.

Insightintoavailabilityandperformance?


DNSresolutiontimehasincreasedsince18th Feb.

Letstakealookatthelocationsthatareworstaffectedbythisissue.

Performancebylocation?


Whatistheperformancebybrowser?


Theaboveexampleshowsthat,itistakinganywherebetween4to6secondsforcustomerstoviewthefirstdataonyourhomepagePerformancedegradationcausedbyonerequest

Thisrequestisthereasonfor

theperformanceissue

IdentifyingPageComponentsThatAreSlow;AndWhy


Theaboveexampleshowsthat,itistakingcloseto3secondsforcustomerstoviewthefirstdataonyourhomepage.

Scenario2PerformanceDegradationcausedbyanImage.

Thisrequestisoneofthe

reasonsfortheperformance

issue

Thisimageisoneofthe

reasonsfortheperformance

issue

Areyouutilizingyourwebpagerealestateeffectively?


AbilitytoshowJavaScriptErrorsandhowtheyaffectuserexperience.Inthefirstscenario,thejs errorimpactedtheentirepageload.Inthesecondexample,it’sareferenceerrorandvisuallyitsnotimpactinguser’sexperience.

InsightsIntoJavaScriptErrors


IntegrationWithCAApplicationPerformanceManagement(CAAPM)AsBusinessTransactionsinTeamCenter


IntegrationWithCAAPMOutoftheBoxDashboards

§ CAAppSyntheticMonitormetricspulledintoCAAPM

§ Centralizeddashboardsandalertmanagementforrealandsynthetictransactions

§ CAAPMcangrouptransactionsbysyntheticorreal


CAAppSyntheticMonitorIstheRightSolutionforYou

§ Monitorapplicationsinafastandeasy100%SaaS-basedsolution

§ Proactivelymanagetheend-userexperiencearoundtheworldwithendtoendmonitoring

§ Quicklyidentifyandresolveapplicationperformanceproblems

§ KeepcloudvendorsaccountableforSLAs§ Understandend-userexperienceeven

whenthereisnoreal-usertraffic§ Transparentlycommunicatetokeystakeholders


AreyoureadytotestdriveCAAppSyntheticMonitor?Goto- https://www.ca.com/us/trials/ca-app-synthetic-monitor.register.html


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Questions?


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