Tech Operation

Operation’s KPI & TasksProcessesTeam Architecture

KPI & Tasks

Ensure the availability of production servicesSet up monitoring and incident handling processBuild High Availability feature into the production architecture

Responsible for deployment and change of production servicesSet up deployment/change processSet up information database (CMDB) including information of all the items from infrastructure, OS, middleware to applicationSet up management process of network resources, such as Ips, bandwidth, etcSet up management process of hardware resources, such as servers, CPU, HDDs, etc

Audit for unauthorized access or change to the systemsSet up Audit process of server access and changes

Deployment/Change Process

Change Ticket System

Monitoring System (4 level monitoring)

Monitoring Process(with incident auto-handling)

Integrated Dashboard

Detailed Instant Values of Server/Application

List of Incident Tickets

Information of Private IP

Information of Public IP

Information of Physical Servers

Information of Network Device

Information of Virtual Machine

Deployment Map

Information of Backup Tasks

Information of Database

Statistics of Availability

Statistics of Availability and incidents

Audit of Access to Servers

Audit of Changes to Network Device

Team

Team Responsibilities Members

System Engineer

1. 24x7 standby for incident handing2. Change & Deployment, Allocation of Resources3. Routine audit process4. DBA

4 System Engineer

Tool Developer Development of operation tools and scripts for operation information database and auto data collection, monitoring platform, ticket system, automation of incident handling and deployment, etc

1 developer

IDC Installation, maintenance of IDC network, server hardware

2 IDC Engineer