Teamwork PresentationPat Eglinton

Team Work: benefits/weaknesses Groups and Teams Articles

The Discipline of Teams Team Performance in Retail Banking Leading and Managing Teams

Exercises and Practice Routines Ropes Exercise Johari Window

Agenda

The Discipline of TeamsTeam Performance in Retail BankingLeading and Managing Teams

Teamwork: Articles

“A team is a small number of people with complementary skills who are committed to a

common purpose, set of performance goals, and approach for which they hold themselves

mutually accountable.”  

Teams differ from a work group Measure of performance: both individual and

mutual accountability Translate their common purpose into specific goals

The Discipline of Teams

Five elements to the discipline:1. A common purpose that the team has helped

shape – no top-down: team must “own” purpose

2. Specific performance goals that flow from the common purpose – compelling goals inspire and challenge

3. A mix of complementary skills 4. A strong commitment to how the work gets

done – Agreed upon work/equal contribution5. Mutual accountability – goal agreement helps

establish trust/accountability

The Discipline of Teams Cont’d

The Discipline of Teams Cont’d

Transformational leadership approach in banking operations to positively influence employee’s behaviors/increase bank performance Cultivate the image of competence and vision Motivate subordinates to respond with enthusiasm and

commitment

New focus: providing a service to internal and external customers to emphasize cost/efficiency

Banking operations managers must focus on strategies that positively influence employees’ behaviors Intellectual stimulation and team competence are critical

factors to service quality

Team Performance in Retail Banking

“…a team is a finely-tuned group. For it to be a successful team, the leadership and

management of it has to be fine-tuned too.”

Three strategies for improving the efficiency and effectiveness of teams:1. Managing – objectives, roles, and

performance monitoring2. Coaching – managing day-to-day interactions

and processes3. Leading – the long-term strategic view

Leading and Managing Teams

Five trip wires to avoid when developing intuition:

1. Individual performance appraisal – can be divisive

2. Falling off the authority balance beam3. As team size increases, effectiveness decreases4. Stating challenging objectives without

sufficient organization support5. Assuming team members are equipped as team

players

Leading and Managing Teams

Johari WindowRopes Exercise

Exercises and Practice Routines

Divide into teams: 2-3 people

Makes a square out of the rope

Now, make a equilateral triangle

Team Activity: Ropes Exercise

Which of the two activities was harder to perform? Why?

A lot of our daily communication is done somewhat blindly, such as email. What does that mean when we are trying to communicate a complex subject?

How does “trust” come into play during the activities?

How does the activity relate to teamwork?

Team Activity: Ropes Exercise

Joseph Luft and Harrington Ingram created a quadrant to reveal what we know or don't know about something and what others know or don't know about something.

They theorized that the communications process occurs at two levels: The overt level — what was actually said The convert or hidden level — what is actually meant

When the two levels of the communication process are viewed from the perspectives of the communicator and the listener, it provides four panes into the window on how we give and receive information about ourselves and others

of the two activities was harder to perform? Why?

A lot of our daily communication is done somewhat blindly, such as email. What does that mean when we are trying to communicate a complex subject?

How does “trust” come into play during the activities?

How does the activity relate to teamwork?

Team Activity: Johari Window

Team Activity: Johari Window

What pane can lead to confusion? Why?

What pane is not really troublesome, however it can lead to the most opportunities for improvement? Why?

What are some other reasons that people might hold back (Facade)?

Team Activity: Johari Window