teamwork at a2i for service innovation
DESCRIPTION
Teamwork to facilitate public service delivery, business process re-engineering, public-private partnershipsTRANSCRIPT
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Teamwork that will make a2i
who we are meant to be
Anir Chowdhury
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The changing context around us
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Power Shifts in the WorldVertical Horizontal
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Power Shifts in the WorldOrganization/Individual Community
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Power Shifts in the WorldExclusive Inclusive
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Power Shifts in the WorldOffice Home
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Power Shifts in the WorldHard Soft
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100,000 Years from Today ...
-Nickolay Lamm, Artist and Researcher
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a2i’s innovative response
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• Birth and death registration
• Examination results• Government forms
download
• Job information
• Visa application and tracking
• Digital photography
• Computer training
Mobile banking Life insurance English training
centres Payments for
government services
Tax collection Remittance
4.5 mil users/monthUSD 600K/month
Start with rural, expand to urban
2 100 4,900
Information and Service Centre –UISC & TISC
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e-Service Centre in Field Admin
• Certified copy of land records delivery increased by 40%
• Time for citizens reduced from several weeks to 2-5 days
• Decision making time reduced by 80-90%
Reduce citizens’ time, cost and hassle
1 64 16,000
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Government Portals – One of the Largest in the World
64 24,000
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Teachers Online Creating and Sharing Multimedia Content
22 15,000 350,000
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e-Gov Focal Points Innovation Teams
• Capacity development
• Innovation Forum
• Innovation Fund
• Innovation Award56 450 5,000
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The Earth
Mantle
Crust
Outer core
Inner core
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The Team
Our Team (a2i)
Extended Team
My Team
Me
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Us
Me
UNDP
USAID
PMOStatistics
Plannning
Finance
Directorate
IMED
MoInf
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Difference between Working Group and Team
Working Group Team
Strong, clearly focused leader Shared leadership
Individual accountability Individual and mutual accountability
Individual delivery Collective delivery
Discusses, decides and delegates
Discusses, decides and EVERY team member does real work together
Runs efficient meetings Encourages open-ended discussions and active problem-solving meetings
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Limitations of Human Brain
Most people can remember 4 things
7 is usually the cut off
202-656-a2i0
0191-132-0311
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I Like This Definition of Team
A small number of people
with complementary skills (functional, problem solving, decision making,
interpersonal)
who are committed to a common purpose,
set of performance goals
and approach
for which they hold themselves
mutually accountable
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Important Team Traits for a2i
Trust
Commitment to a shared purpose
Mutual accountability
Out-of-the-box thinking
Problem solving
Finishing
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Trust
• “First seek to understand,then to be understood”
• “Trust is knowing that when a team member pushes you, they're doing it because they care about the team.”
• Diversity– Strength– Weakness
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Commitment to a Shared PurposeThink big. Start small. Grow fast.
• Commitment is NOT consensus
• Why does a2i exist?• What happens if a2i
doesn’t exist?• No compromise towards
the purpose• But compromise and find
opportunities for the pathway
• Commitment to each other
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Mutual Accountability
• Fear of conflict
• Ego
• You scratch my back, I scratch yours
• Key Performance Indicators
• Tracking progress –Smartsheets
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Out-of-the-box Thinking
• Cliche• What box? Whose box?• Cannot think outside the box without
knowing the box well• Finding work-arounds• Risk
– E3 : Education-Environment-Employment
– Risk space– Don’t make the same mistake twice!– Don’t make the mistake your colleague
made!
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Collaborative Thinking vs. Groupthink
• Ask why
• Appreciative inquiry
• Six thinking hats
• Withhold judgment
• Same time, same space– Endless white boards
• Different time, same space– Blog
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Problem Solving
• Whose problems?
• How do we solve them?
• Live in the field. Observe keenly. Reflect.
• Ask why
• Co-creation
“If I had asked people what they wanted, they would have said faster horses.” -Henry Ford
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“That’s not my problem!”
Me
UNDP
USAID
PMOStatistics
Plannning
Finance
Directorate
IMED
MoInf
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Finishing• Prioritization – Think with the end in mind
– What am I trying to accomplish in the end?
– What will happen if I complete it?
– What will NOT happen if I do NOT complete it?
• Visualizing process map
– Whom do I depend on?
– Who depends on me?
• Re-prioritization
– Flexibitliy, humility and good judgment
80-20 Rule
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Remember 4 Things ...• "The man who gets the most satisfactory results is not always the
man with the most brilliant single mind, but rather the man who can best coordinate the brains and talents of his associates.” – W. Alton Jones
• “Don’t compromise on the team’s shared purpose, but may have to compromise on the path, recognizing right opportunities on the way.” – a2i
• “Mutual accountability is the willingness of team members to remind one another when they are not living up to the performance standards of the team.” – Patrick Lencioni
• “Fail often to succeed sooner.” – Ideo
Use this runway. You may not get this opportunity outside of a2i. Better, you may create this opportunity outside of a2i.
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Remember Us As ‘One Team’
Me
UNDP
USAID
PMOStatistics
Plannning
Finance
Directorate
IMED
MoInf