teamviewer9 manual itbrain en
DESCRIPTION
Manual del SoftwareTRANSCRIPT
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TeamViewer GmbH Jahnstrae 30 D-73037 Gppingen www.teamviewer.com
TeamViewer9Manual
ITbrain
Rev9.2-201407
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TeamViewer 9Manual ITbrain www.teamviewer.com Page 2of 17
TableofContents
1 General 31.1 AboutITbrain 3
1.2 Aboutthemanual 3
2 Requirements 42.1 Licensing 4
2.2 Systemrequirements 4
3 ConfiguringITbrain 63.1 Activatinglicense 6
3.2 ActivatingITbrainforend-points 7
3.3 Configuringpolicies 9
4 Monitoring 134.1 AlertReport 13
5 Assettracking 15
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1 General
1.1 AboutITbrain
ITbrainisaremotemonitoringandassettrackingsolutionthatisintegratedintoTeamViewer.WithITbrain,TeamViewerandtheTeamViewerManagementConsole,you'llmaintainaclearoverviewofalltheimportantinformationandfunctionsofyoursystem.
Youcansetupindividualcheckstobenotifiedaboute.g.diskhealth,antivirussoftware,onlinestatus,RAMuseorlaunchedprocessesonacomputer.Thebuilt-inassettrackingfeaturealsoletsyoucreateITinventoryreportsforyournetwork.ManageallyourdevicesconvenientlyviatheTeamViewerManagementConsoleoryourTeamViewerClientandreceivedirecte-mailalerts.
ITbrainsupportscomputerswithWindowsXPSP2orlaterandserverswithWindowsServer2003orlater.
Note:Note:ITbrainisnotpartoftheTeamViewerlicense.AseparatemonthlylicenseisrequiredtouseallthefunctionsofITbrain.
1.2 Aboutthemanual
ThismanualdescribeshowtoworkwithITbrainfromTeamViewer.
Unlessotherwisestated,thefunctionalitiesdescribedalwaysrefertothefullWindowsversionofTeamViewer.
"ITbrain"appearsbelowsimplyas"ITbrain".MacOS,iPhoneandiPadaretrademarksofAppleInc.LinuxisaregisteredtrademarkofLinusTorvaldsintheUSandothercountries.AndroidisatrademarkofGoogleInc.WindowsandMicrosoftareregisteredtrademarksofMicrosoftCorpor-ationintheUSandothercountries.Forsimplificationpurposes,thismanualreferstotheoper-atingsystemsMicrosoftWindowsXP,MicrosoftWindowsVista,MicrosoftWindows7andMicrosoftWindows8simplyasWindows.Foralistofallsupportedoperatingsystems,visitourwebsiteathttp://www.teamviewer.com/en/kb/38-Which-operating-systems-are-suppor-ted.aspx.
1General
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2 Requirements
TherequirementsthatmustbemetinordertouseallthefunctionsofITbrainaredescribedbelow.
2.1 Licensing
ITbrainisastandaloneproductandisnotincludedintheTeamViewerlicensemodel.Thismeansthat:
l ITbrainisnotpartoftheTeamViewerCorporate,PremiumorBusinesslicense.
l ITbraincanbeusedevenwithoutaTeamViewerCorporate,PremiumorBusinesslicense.
l You'llneedanITbrainlicenseinordertouseallthefunctionsofITbrain.
ITbrainisavailableasamonthlyorannualsubscription.UndertheITbrainlicensemodel,youpurchaseaso-called"end-point"foreachcomputerthatyouwishtomonitorremotelyortrackusingITbrain.Forexample,ifyouwanttomonitorfivecomputerswithITbrain,you'llneedanITbrainlicensewithfiveend-points.
FormoreinformationabouttheITbrainlicensemodel,visitourExisting Customers shop.
Note:YoucanalsotryITbrainfor14dayswithnolicenseorobligationtosubscribe.
2.2 Systemrequirements
MonitoreddevicesTouseITbrain,oneofthefollowingoperatingsystemsmustberunningonthedevices(end-points)youwishtomonitor:
l Windows8/7/Vista/XPSP2
l WindowsServer2012R2/2012/2008R2/2008/2003Theantivirussoftwarecheckisnotsupportedforserveroperatingsystems.
TeamViewer8(orlater)mustalsobeinstalled.
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DevicesformonitoringToviewremotemonitoringalertsormanageassettracking,you'llneedtheTeamViewerManage-mentConsole.TheTeamViewerManagementConsoleisbrowser-basedandisthusindependentfromtheoperatingsystem.
Alternatively,youcanusetheTeamViewer8fullversion(orlater)withthefollowingoperatingsystems:
l Windows
l Linux
l iOS
l WindowsPhone8
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3 ConfiguringITbrain
YoucanusetheTeamViewerManagementConsoletoconfigureITbrainforuse.Todothis,opentheTeamViewerManagementConsoleathttps://login.teamviewer.comandloginwithyourTeamVieweraccount.AllotherstepsforconfiguringITbrainaredescribedbelow.
Note:Dependingonassignedpermissions,TeamVieweraccountssetupunderyourcompanyprofilecanalsousethefunctionsdescribedbelow.
3.1 Activatinglicense
AsdescribedinSection 2.1 "Licensing", Page 4,youneedanITbrainlicenseinordertouseallthefunctionsofITbrain.AfteryoupurchaseanITbrainlicense,you'llreceiveaconfirmationemail.
ClickontheactivationlinktoactivatethelicenseforyourTeamVieweraccount.
Activating an ITbrain license for your TeamViewer account.
Onceyou'veactivatedthelicense,itwillbelinkedtoyourTeamVieweraccountandisreadytouse.
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Note:IfyousetupyourTeamVieweraccountunderacompanyprofile,theITbrainlicensewillbeusableatthecompanylevel.
Note:ITbrainlicenseactivationscanonlybeundoneinexceptionalcases.
3.2 ActivatingITbrainforend-points
Allthecomputersthatyouwishtomonitorandtrackarecalledend-points.ITbrainmustbeactiv-atedandconfiguredoneachend-point.YoucanusebulkactivationtoactivateITbrainonmultipledevicesatthesametime,oractivateITbrainoneachend-pointseparately.
BulkactivationBulkactivationletsyouactivateITbrainonmultipleend-pointsandassignallofthemtoyourTeamVieweraccountcollectively.Usingyourpersonalpasswordsallend-pointsareautomaticallyassignedtoyouraccountandITbrainisactivatedfortheend-pointsinonestep.
Bulkactivationcanbeaccessedinoneofthefollowingways:
UnderITbrainMonitoring|AlertReport,clicktheAdddevicesbutton.
SelectadevicegroupfromyourComputers&ContactslistandclickTools|MonitordeviceswithITbrain.
Bulk activation for all ITbrain end-points.
Inthedialog,selectalldevicesthatyouwishtomonitorwithITbrain.Thenfollowtheinstructionsinthedialog.
Activatingend-pointsseparatelyYoucanalsoactivateITbrainforindividualdevicesonyourComputers&Contactslist.First,thedevicewillbeassignedtoyourTeamVieweraccountandthentheITbrainagentwillbeconfigured.
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Todothis,clickthedevicenameinyourComputers&Contactslist,thenselectActivateunderITbrainMonitoring.
Activating ITbrain for individual end-points.
Ifyouhaven'tsavedthepersonalpasswordforthedeviceinyourComputers&Contactslist,enteritinthedialog.
Assigning a device to your account using your personal password.
Ifyouhavenotsetapersonalpasswordfortheend-point,youcanalsoassigntheend-pointtoyouraccountviathesettingsintheTeamViewerfullversion.Todoso,you'llneedtoaccessthesettingslocallyonthecomputerunderExtras|Options|General|Accountassignment.
AssigninganITbrainMonitoringpolicytoanend-pointYoucandefinecustompoliciesforcheckingcomputersforerrorsusingITbrain.Theproductcomeswithadefaultpolicyalreadypreconfigured.Thedefaultmonitoringpolicyincludesthe
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followingchecks,whicharedescribedinSection 3.3 "Configuring policies", Page 9:
l Isanantivirussoftwareinstalledandactive?
l Ismorethan500MBofRAMavailable?
l IsCPUusagehigherthan75%?
l Whatisthehealthofharddrive?
l Istheavailablediskspacelessthan10%?
l IstheWindowsUpdateactive?
l IstheWindowsFirewallactivated?
Inthelaststepoftheconfigurationprocess,you'llassignoneoftheavailablepoliciestotheend-point.
Clickonthenameoftheend-pointintheComputers&Contactslist,thenselectProp-erties.Inthepropertiesoftheend-point,selectaconfiguredpolicyunderITbrainMon-itoringpolicy.
Assigning an ITbrain Monitoring policy to an end-point.
Policiescanalsobeassignedtoagroup.Inthiscase,allend-pointswithinthegroupwillinheritthepolicy.Inorderforthistohappen,Inheritfromgroupmustbeselectedforeachend-pointwithinthegroup.
TheInheritfromgrouppolicyisselectedbydefaultforallend-pointsandtheDefaultmonitoringpolicyisassignedbydefaulttoallgroups.Tolearnhowtoconfigureyourownpolicy,seeSection 3.3 "Configuring policies", Page 9.
3.3 Configuringpolicies
YoucanconfigurepoliciesthatdefinethecriteriausedbyITbraintocheckyourdevices.AllpoliciesarelistedunderITbrainMonitoring|Policies.Youcancreatenewpoliciesthereaswell.
Tocreateapolicy,clicktheAddpolicybutton.
Thefollowingisabriefexampleofhowdifferentpoliciescanbeused:
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Example: Define different policies depending on the hardware used. For example, you want to make sure that a particular service is always running on your servers. Receive an alert whenever the service stops running. You also wish to ensure that Windows Update is activ-ated on all your monitored desktop computers. Receive a notification whenever Windows Update becomes deactivated.
AddinganewpolicyInthisdialog,youcanselectanameforthepolicyanddefinewhichcheckswillbeperformedonthedevices.ThechecksavailableinITbrainaredescribedbelow.
Configuring an ITbrain Monitoring policy.
ITbrainMonitoringCheck
Description
Antivirus Alertsyouifnoantivirussoftwareisinstalledortheantivirussoftwareisout-of-date.
MemoryUsage
AlertsyouiftheaverageavailableRAMfallsbelowthedefinedthresholdoveraperiodoffiveminutes.
Enterthedesiredthresholdintheinputfield.
CPUUsage Alertsyouiftheaverageusageofaprocessorexceedstheselectedthresholdoveraperiodoffiveminutes.
Selectathresholdusingtheslider.
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ITbrainMonitoringCheck
Description
EventLog Alertsyouifcertaininformationisdetectedinaneventlog.Thealertistriggeredonlyifalltheparametersdescribedbelowaremet.
l Name:Enteradescriptivename.
l EventLog:Selectwhethertocheckapplication,securityorsystemlogs.
l EventID(s):EntertheeventIDsforthelogsthatyou'dliketobealertedabout.
l EventSource:Definetheeventsource.Thisletsyoufilteralertsbyapplic-ation,forinstance.
l EventType:Selecttheeventtype(level)thatwilltriggeranalert.
DiskHealth Alertsyouwheneveradiskreportsphysicalerrors.Thisappliestoallinternalharddrives.
OnlineStatus
Alertsyouwheneverthedevicegoesoffline.
Process Alertsyouwheneveracertainprocessisexecutedornotexecuted.
l Processname:Enterthenameoftheprocessforwhichthealertwillbetriggered(e.g.,BackupSC.exe).Youcanfindthenameviathetaskmanagerinthepropertiesofthepro-cessunderDetails|Originalname.
l Alertcondition:Selectwhethertotriggeranalertwhenevertheprocessisrunningornot.
DiskSpace Alertsyouwhenevertheavailableharddrivespacefallsbelowthedefinedvalue.
l Disk:Selectthepartitionofthedriveforwhichthealertwillbetriggered.
l Minimumfreediskspace:Enteravaluefortheminimumavailablediskspace.Youwillbealertedwhenevertheavailablediskspacefallsbelowtheenteredvalue.
WindowsUpdate
AlertsyouwheneverWindowsUpdateisdeactivated.
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ITbrainMonitoringCheck
Description
WindowsService
AlertsyouwheneveraspecifiedWindowsServiceisnolongerrunning.
l Servicename:Enterthenameoftheserviceforwhichthealertwillbetriggered(e.g.,airbackupServiceController).YoucanfindthenameviatheWindowsServiceManagerinthepropertiesoftheserviceunderGeneral|ServiceName.
l Alert:Selectafterhowmanychecks,inwhicherrorsaredetected,youwishtobealerted.
WindowsFirewall
AlertsyouwhenevertheWindowsFirewallisdeactivated.
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4 Monitoring
ThedevicesconfiguredaccordingtoSection 3.2 "Activating ITbrain for end-points", Page 7arecheckedandmonitoredbasedonthepolicies(listofmonitoringchecks)assignedaccordingtoSection 3.3 "Configuring policies", Page 9.Wheneverallthedefinedconditionsforacheckaremet,analertistriggeredanddisplayedasanalertmessageintheTeamViewerManagementConsoleandtheTeamViewerfullversion.Analertmessageindicatesthataproblemhasoccurredinoneofthemonitoreddevices.
4.1 AlertReport
AlertmessagesforeverycomputerthatyouaremonitoringwithITbrainaredisplayedintheTeamViewerManagementConsole.
Thealertreportcanbeaccessedinoneofthefollowingways:
Inthesidebar,clickITbrainMonitoringandselecttheAlertReporttab.
Inthesidebar,clickonagroupfromyourComputers&ContactslistandselecttheAlertReporttab.
Alert messages are shown in the Alert Report.
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YoucanfilteralertmessagesbyAlertType,Device,StatusandDateRange.Ifyouclickonanentrywithinthetableheader,youcansortthealertmessagesbytheaccordingcolumn.UsingtheViewmenu,youcandefinewhichcolumnsshouldbedisplayedforthetableandactivateordeactivatethecharts.
Note:Dependingonassignedpermissions,TeamVieweraccountssetupunderyourcompanyprofilecanalsousethefunctionsdescribedbelow.
HandlingalertmessagesIfyouknoworcanverifythecauseofanalertandyou'dliketostarttroubleshootingtheproblem,you'llfirstneedtoacknowledgeoneormorealerts.
Youcanacknowledgealertmessagesinoneofthefollowingways:
Clickthe iconnexttoanalertmessageandselecttheAcknowledgeoption.
SelectallthealertmessagesthatyouwishtoacknowledgeandclickTools|Acknowledgeselected.
Onceanalerthasbeenacknowledged,youcantroubleshoottheproblembyconnectingtothecomputerinquestion.
Todothis,clickthe iconnexttoanalertmessageandselecttheGotocomputer
option.Youcanthenconnecttothecomputerasusual.
CheckingalertmessagesIfyou'vesolvedthecauseofthealert,youcanuseITbraintocheckwhethertheproblemwassuccessfullyfixedandwillnotreoccur.
Youcancheckalertmessagesinoneofthefollowingways:
Clickthe iconnexttoanalertmessageandselecttheChecknowoption.
SelectallthealertmessagesthatyouwishtocheckandclickTools|Checkselected.
Thestatusofthealertsisindicatedbydifferenticons.
Icon Description
Oneofthedefinedcheckshastriggeredanalert.Thealerthasnotbeenacknow-ledged.
Thealertwasacknowledgedeitherbyyouoracontactthecomputerhasbeensharedwith.
Theproblemthattriggeredthealerthasbeensolved.
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5 Assettracking
ITbrainalsotracksthedevicesconfiguredaccordingtoSection 3.2 "Activating ITbrain for end-points", Page 7independentlyofitsmonitoringfunctions.AssettrackinggivesyouanoverviewofthecomponentsusedineverycomputeronwhichITbrainisused.ThetrackeddevicesarelistedintheTeamViewerManagementConsole.
Youcanviewthelistoftrackedcomponentsinoneofthefollowingways:
Inthesidebar,clickITbrainMonitoringandselecttheAssetTrackingtab.
Inthesidebar,clickonagroupfromyourComputers&ContactslistandselecttheAssetTrackingtab.
Overview of all tracked components.
ReportsThecomponentsofthetrackeddevicesaredisplayedinreportsbycategory.Theavailablereportsaredescribedbelow.
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Report Description
Software Overviewofapplicationsinstalledonthedevices,includingthesoftwareversion.
Updates OverviewofWindowsUpdatesconductedandwhentheupdateswereinstalled.
Hardware Overviewofinstalledhardwarecomponents(includingType,NameandManu-facturer).Thisoverviewcontainsallthereportslistedbelow.
Processor Overviewofprocessorsinstalledinthedevices(includingName,DetailsandManufacturer).
Motherboard Overviewofmotherboardsinstalledinthedevices(includingName,DetailsandManufacturer).
BIOS OverviewofBIOSinstalledinthedevices(includingName,DetailsandManu-facturer).
PhysicalMemory
Overviewofinternalmemoryinstalledinthedevices(includingName,DetailsandManufacturer).
Cache Overviewofcachesinstalledinthedevices(includingName,DetailsandManu-facturer).
DiskDrive Overviewofharddrivesinstalledinthedevices(includingName,DetailsandManufacturer).
OpticalDrive Overviewofopticaldrivesinstalledinthedevices(includingName,DetailsandManufacturer).
LogicalDisk Overviewoflogicaldisksinstalledinthedevices(includingName,DetailsandManufacturer).
FloppyDiskDrive
Overviewoffloppydiskdrivesinstalledinthedevices(includingName,DetailsandManufacturer).
TapeDrive Overviewofopticaldrivesinstalledinthedevices(includingName,DetailsandManufacturer).
VideoController
Overviewofgraphicscardsinstalledinthedevices(includingName,DetailsandManufacturer).
Activemonitor
Overviewofmonitorsconnectedtothedevices(includingName,DetailsandManufacturer).
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Report Description
Network Overviewofnetworkcardsinstalledinthedevices(includingName,DetailsandManufacturer).
Keyboard Overviewofkeyboardsconnectedtothedevices(includingName,DetailsandManufacturer).
PointingDevice
Overviewofinputdevicesconnectedtothecomputers(includingName,DetailsandManufacturer).
SoundDevice
Overviewofthesoundcardsinstalledinthedevices(includingName,DetailsandManufacturer).
1 General1.1 About ITbrain1.2 About the manual
2 Requirements2.1 Licensing2.2 System requirements
3 Configuring ITbrain3.1 Activating license3.2 Activating ITbrain for end-points3.3 Configuring policies
4 Monitoring4.1 Alert Report
5 Asset tracking