teams that flow - ebook from nokia

Upload: antony-mayfield

Post on 04-Jun-2018

215 views

Category:

Documents


0 download

TRANSCRIPT

  • 8/13/2019 Teams That Flow - eBook from Nokia

    1/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    2/66

    ! #$%&'()*%+'$

    ! #$%&'$&%(

    )* +,%-./0 1.$2 $('2/,3,04

    ,! -'..)$+*/%+'$

    56 7/8,%9:$.,/ (;'2:/0(

    5! &/?(%=$:/?./0> ./$(%@%($./0

    6) A&$$./0 2(:?= $,0($2(%

    66 B%,&@C$2./- :/? $2( 94$2 ,8 D%:./=$,%9./0

    01 2/3)45 /$( 6'/35

    EF G((@./0 $%:'- ,8 .$ :330! 7/88+$455

    E6 H(:3$2 :/? 1(33D(./0

    09 -'$*3)5+'$

    0: ;4/(+$6 3+5%

    ?4&*+54 !

    !"#$%#$&'

  • 8/13/2019 Teams That Flow - eBook from Nokia

    3/66

    !"#$%&'(#)%"I(:9= I2:$ J3,1

    ! B4&4C =D'.85'$E#J,%0($ K?.=,/L I2.= .= H,1

    H.=$,%4M= B%(:$(=$ 7/N(/$.,/= O(:334 H:@@(/(?M>

    I2( P$3:/$.'> 2$$@LQQ/,-.:R34QFSNT5UU

    $ F3'G( H338'&%E

    P==,'.:$.,/ :/? I2,&02$> 2$$@LQQ/,-.:R34QF8VSWX?

    :%'2($4@( ,8 $2( 3,/( 0(/.&= C D&$ .$M=

    : 94$2R +2.3( 1( 3.-( $, 0.N( : 8:'(

    $, 0%(:$ .//,N:$.,/= :/? ./N(/$.,/=>

    9,%( ,8$(/ $2:/ /,$ $2( %(:3.$4 .=

    $2:$ $2(%(M= : $(:9 D(2./? $2:$ 8:'(R

    Y.'2(3:/0(3, ?.?/M$ @:./$ $2(

    #.=$./( Z2:@(3 '(.3./0 :3,/(R +2.3(

    2( '%(:$(? $2( ?(=.0/ :/? ?.? $2(D&3- ,8 $2( @:./$./0> 2.= :==.=$:/$=

    ',/$%.D&$(? $, 3(== ./$%.':$( :%(:=>

    @%(@:%(? $2( @3:=$(%> :/? (N(/

    '%(:$(? : /(1 -./? ,8 9,&3?C%(=.=$:/$

    @:./$> 1.$2,&$ 12.'2 $2( 8%(=',(=

    ',&3? /,$ 2:N( D((/ ',9@3($(?R

    I2,9:= K?.=,/ ?.?/M$ ./N(/$ $2(

    3.02$D&3D :3,/(R [$2(%= 2:? :3%(:?4@:$(/$(? $2( ./':/?(='(/$ D&3D

    4(:%= D(8,%( 2.9R K?.=,/ D&.3$

    ,/ :/? (/2:/'(? ,$2(% @(,@3(M=

    ./N(/$.,/= C 2.= %(:3 ?.=',N(%4 1:=

    $2:$ : =@('.:3 =@('.(= ,8 D:9D,, 2:?

    (#$)"*+!$("#'

    !"#$ &' ()* +',-)#"#.&-/" 0*'-1&+( #3 ()#'* 1*/"", '/(&'3,&2. #--/'' 4*&2. +/1( #3 &( &5+1#6*' ()* +*13#15/2-* #3 */-) 5*57*18 9#55:2&-/(&' +:1+#'*3:" /20 -"*/18 !1&-( &' '**2 /' /2 #++#1(:2&(,; 2#( / +*1'#2/"()1*/(8 Z2:%3(=

    +2(:$=$,/(> #.% +.33.:9 J,$2(%0.33

    Z,,-(> K?1:%? \:N4> :/? Z:%3

    P&0&=$ N,/ #$(./2.(3R I2(.%./?(@(/?(/$ %(=(:%'2 :/? ?.=',N(%.(=

    ',9D./(? $,0($2(% $, '%(:$(

    12:$ D(':9( $2( $(3(0%:@2RF

    I2( $%&$2 .=> 9,=$ ,8 &= 1,%- D($$(%

    12(/ 1( ',33:D,%:$( 1.$2 ,$2(%=R

    +(MN( -/,1/ $2.= 8,% :39,=$ :

    '(/$&%4> =./'( =,'.:3 @=4'2,3,0.=$J3,4? P33@,%$M= (;@(%.9(/$= %(N(:3(?

    $2:$ @(,@3( 1,%-./0 :$ : $:D3( 1.$2

    ,$2(%= @(%8,%9(? D($$(% $2:/ 12(/

    $2(4 =:$ :3,/(> (N(/ $2,&02 $2(4

    1(%(/M$ ',33:D,%:$./0 ,% ',9@($./0R)

  • 8/13/2019 Teams That Flow - eBook from Nokia

    4/66

    !"#$%&'(#)%"I(:9= I2:$ J3,1

    % I'C+/E \(=.0/ U,&% \:4&

    2$$@LQQ/,-.:R34Q\U\(D,,-

    ' I'C+/E Y,D.3( Y:=$(%4&

    2$$@LQQ/,-.:R34QYY(D,,->

    I('2/,3,0.':3 :?N:/'(= 2:N(

    '%(:$(? 2&0( /(1 ,@@,%$&/.$.(= 8,%

    ',33:D,%:$.,/R I2(4 2:N( 0.N(/ &=

    94%.:? 1:4= $, ',99&/.':$( 1.$2

    (9:.3> ./=$:/$ 9(==:0./0 :/? =,'.:3

    /($1,%-= C ./ 8:'$> $2( 9&3$.$&?( ,8

    ,@$.,/= ':/ =,9($.9(= D( ?:&/$./0RI('2/,3,04 2:= &/$($2(%(? &= 8%,9

    ,&% ?(=-= :/? 9:?( .$ @,==.D3( $,

    D&.3? $(:9= $2:$ '%,== D,%?(%= :/?

    $.9(],/(=R 7$ 2:= 0.N(/ &= ,@(/ =,&%'(

    '&3$&%(> 12.'2 2:= '%(:$(? : 12,3(

    /(1 1:4 $, ',33:D,%:$(R 7$ ':/ (/2:/'(

    ,&% 9(9,%4> :/? 2(3@ &= 1,%- =9:%$(%

    :/? 8:=$(%R #,8$1:%( :/? 0:?0($=

    :%( :/ ./$(0%:3 @:%$ ,8 ,&% $(:9=R

    I2.= D,,- .= : 0&.?( $, D&.3?./0 :

    ,&% @%(N.,&= #9:%$(% KN(%4?:4

    @&D3.':$.,/= C \(=.0/ U,&% \:4>5

    :/? Y,D.3( Y:=$(%46C 1(M%( 0,./0

    $, D(0./ 1.$2 $2( $2(,%4> (;@3:././0

    $2( ',/'(@$= :/? (3(9(/$= 4,&

    ,/$, $2( @%:'$.':3.$.(= ,8 2:%/(==./0$2( @,1(% ,8 ',33:D,%:$.,/>

    1,%-./0 :3,/0=.?( $('2/,3,04>

    :/? 3(:?./0 : 9,%( @%,?&'$.N(

    1,%-./0 3.8( 1.$2./ :/4 $(:9R

    7/$%,?&'$.,/5

  • 8/13/2019 Teams That Flow - eBook from Nokia

    5/66

    J K')L&4 *D/334$64(I2( $:=- 4,&M%( :$$(9@$./0 .=/M$ $,,

    4,& 0($ D,%(?R

    J

    I2(%( :%( /, ?.=$%:'$.,/= :/? 4,&M%(

    0.N./0 $2( $:=- $2( ',/'(/$%:$.,/ .$

    %(W&.%(=R

    J U,& -/,1 12:$ 4,&% 0,:3 .= :/? -((@

    $%:'- ,8 4,&% @%,0%(== $,1:%?= .$R

    J

    U,& -/,1 ./=$:/$34 12($2(% ,% /,$

    4,&MN( 2.$ 4,&% 0,:3R

    J K') M443 %'%/33G +..4&54(

    ./ 12:$ 4,&M%( ?,./0 :/? %(9,N(?

    8%,9 :/4 1,%%.(= ,% 8%&=$%:$.,/=R

    J

    U,& :'$.N(34 9:-( '2,.'(= :D,&$ 12:$

    4,&M%( ?,./0R

    J K') 3'54 G')&543M

    U,& 3,=( :/4 =(38C',/='.,&=/(== ,%

    ',9( 1.$2 .$R

    J

    \&%./0 $2( $:=-> .$ 8((3= := $2,&02

    $.9( =$:/?= =$.33> D&$ :8$(%1:%?=>

    4,&M%( /,$ =&%( 12(%( $2( $.9( 1(/$RE

    $,% %.%/%#$&"0 $%1/ 0."2

    0 N+DO3G -5PC5Q4$%.+DO3G+E

    J3,1L I2( A=4'2,3,04 ,8 $2( [@$.9:3 K;@(%.(/'(

  • 8/13/2019 Teams That Flow - eBook from Nokia

    6/66

    < N+DO3G -5PC5Q4$%.+DO3G+E

    J3,1L I2( A=4'2,3,04 ,8 $2( [@$.9:3 K;@(%.(/'(

    EI(:9= I2:$ J3,1

    7/ $2.= ?(='%.@$.,/> $2(%( :%( : 3,$ ,8^4,&=M> :/? ./ 9,=$ @,@&3:% D&=./(==

    ?.='&==(? ./ %(3:$.,/ $, $2( ./?.N.?&:3R

    H,1(N(%> 12.3( @(,@3( 8,'&= ,/

    %(',0/.=(? $2( %,3( ,8 $(:9= :/?

    .$ @&$= $2( ,/&= ,/ 4,& $, '2:/0(4,&% D(2:N.,&%> .//,N:$( :/? =&''((?

    :3,/(> 12(/ $2( $%&$2 .= $2:$ 2.02

    @(%8,%9:/'( .= 9,%( 3.-(34 $, D( $2(

    %(=&3$ ,8 ',33:D,%:$.,/ :/? D(./0 @:%$

    Z=_-=](/$9.2`34. 1%.$(= $2:$ 0%,&@

    @R -3/&+%G

    G/,1./0 12:$M= (;@('$(? ,8 4,&R

    !R -4$%4&+$6

    G/,1./0 $2:$ 4,&% $(:99:$(= :%(

    ./$(%(=$(? ./ 12:$ 4,&M%( ?,./0R

    ,R -D'+*4G/,1./0 $2:$ 4,& 2:N( ,@$.,/=R

    AR -'..+%.4$%

    P =(/=( ,8 $%&=$ ./ 4,&% $(:9 $2:$

    3($= 4,& 8((3 &/=(38',/='.,&=R

    0R -D/334$64

    7/'%(:=./034 ',9@3(; '2:33(/0(=

    $, $:'-3(R

    *

    +(M33 3,,- ./ ?(@$2 :$ 2,1 $(:9=

    8,33,1./0 '2:@$(%=R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    7/66

    !.1)($3@2#$&2. $)/(A' *B+*-(*0 #3 ,#:8

    !%#$%)(#4@2#$&2. ()/( ,#:1 (*/55/(*' /1*

    &2(*1*'(*0 &2 $)/( ,#:A1* 0#&2.8

  • 8/13/2019 Teams That Flow - eBook from Nokia

    8/66

    !,"(!%@2#$&2. ()/( ,#: )/6* #+('8

    !"//($/%#$C '*2'* #3 (1:'( &2 ,#:1 (*/5 ()/("*(' ,#: 3**" :2'*"3-#2'-:'8

    !,1..%#4% D2-1*/'&2.", -#5+"*B -)/""*2.*' (# (/-E"*8

  • 8/13/2019 Teams That Flow - eBook from Nokia

    9/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    10/66

    SI(:9= I2:$ J3,1 #$%&'$&%(

    I2(=( -./?= ,8 $(:9= :3=, %(W&.%(

    @(,@3( $, $:-( ,/ :??.$.,/:3 %,3(=$, 2(3@ $2(9 8&/'$.,/> ./'3&?./0L

    J =4/. 34/(4&

    I:-(= %(=@,/=.D.3.$4 8,% $2( $(:9>

    '2:.%= 9(($./0=> :/? @3:4= $2(

    -(4 %,3( ./ ?('.=.,/ 9:-./0 :/?

    :33,':$./0 $:=-= :/? :'$.N.$.(=R

    J ;4*'&( C4484&

    I:-(= :/? ?.=$%.D&$(=/,$(= ./ 9(($./0=R

    J S&'6&455 *D/54&

    O(=@,/=.D3( 8,% (/=&%./0 $2:$ $2(

    $(:9 .= -((@./0 $, ='2(?&3( :/?

    $2:$ $:=-= :%( D(./0 ',9@3($(?Ra

    +2.3( $2(=( 9.02$ D( $2( 9,=$

    ',99,/ 1:4= ,8 =$%&'$&%./0 :$(:9> $2(4M%( D4 /, 9(:/= $2(

    ,/34 1:4 $, ?, =,R I2( =$%&'$&%( ,8

    $(:9= .= (N,3N./0> := @(,@3( 3,,-

    8,% D($$(% 1:4= ,8 1,%-./0> :/?

    C @(%2:@= ./:?N(%$(/$34 C D($$(%

    I2( %.=( ,8 $('2/,3,04 2:=@,==.D34 @3:4(? $2( 3:%0(=$ %,3(

    ./ $2.= (N,3&$.,/ C $(:9= ?,/M$

    2:N( $, D( ./ $2( =:9( @24=.':3

    @3:'( :/49,%( $2:/-= $, /(1

    9($2,?= ,8 ',99&/.':$.,/> :/?

    $2( 8&/'$.,/:3 %,3(= 1.$2./ $(:9=

    2:N( '2:/0(? := $('2/,3,04

    2:= 9:?( .$ ./'%(:=./034 (:=4 $,

    :&$,9:$( :?9./.=$%:$.N( $:=-=R

    I2(%(M= /, ,/( 1:4 ,8 =$%&'$&%./0

    $2( 8,33,1./0 @:0(= 1(M33 =2,1':=(

    =,9( /(1> :/? ./ =,9( ':=(= %:?.':3>

    :@@%,:'2(= $, $(:9 =$%&'$&%( $,

    0.N( 4,& : 8(1 .?(:= :D,&$ 2,1

    =$%&'$&%:3 '2:/0(= ',&3? 2(3@R U,&

    8,% 4,&> ,% ./=$(:? D%./0 $,0($2(%(3(9(/$= ,8 9&3$.@3( .?(:= C 12:$(N(%

    1,%-= D(=$ $, 2(3@ D%./0 4,& :/?

    9 H,1 I(:9= +,%->

    2$$@LQQ/,-.:R34QF(b'34#

  • 8/13/2019 Teams That Flow - eBook from Nokia

    11/66

    #$%&'$&%(I(:9= I2:$ J3,1 FT

    &56789:;:5:9?'

    VD/% +5 / 543MW./$/64( %4/.X

    7/ : =(38C9:/:0(? $(:9> $(:9

    9(9D(%= $:-( %(=@,/=.D.3.$4 8,%

    ?('.?./0 $2( 1,%- $, D( ?,/(> =($$./0

    0,:3=> 9,/.$,%./0 :/? .9@%,N./0

    @(%8,%9:/'(> 9:-./0 ?('.=.,/= :/?

    =,3N./0 @%,D3(9=R H,1(N(%> $2(

    &3$.9:$( 0,:3 ,% @&%@,=( ,8 $2( $(:9.= =($ (;$(%/:334R

    P ^=(38C?.%('$(?M $(:9 2:= :/

    (N(/ 0%(:$(% ?(0%(( ,8 :&$,/,94>

    :/? ?('.?(= .$= ,1/ ,N(%:33 0,:3

    :/? @&%@,=(R

    #(38C9:/:0./0 :/? ?.%('$./0$(:9= :%( : ',9@:%:$.N(34 /(1

    ?(N(3,@9(/$> :/? 2:N( D((/

    .//,N:$.,/ :/? .9@%,N(9(/$ ./

    $(%9= ,8 $(:9 @(%8,%9:/'(R

    #(38C9:/:0(? :/? =(38C?.%('$(? $(:9=

    J

    ',=$ =:N./0=> D(':&=( =(38C9:/:0(?

    $(:9= :%( 9,%( (9@,1(%(? $,

    ?(3.N(% ',/$./&,&= .9@%,N(9(/$=R

    J

    #(38C9:/:0(? $(:9= $(/?

    $, D( :D3( $, ?, 9,%( 1.$2

    3(==> :/? ?, .$ 8:=$(% $,,R

    J 7/88+4& %4/.5

    #(38C9:/:0(? $(:9= %(@,%$

    ./'%(:=(? 3,4:3$4> 3(== :D=(/$((.=9

    !

    #(38C9:/:0(? $(:9= :3=, %(@%(=(/$

    D4 @%,N.?./0 $2( -./? ,8 '3,=(C

    -/.$ :/? $%:/=@:%(/$ =$%&'$&%(

    ( ^

    ^J,=$(%./0 #(38C\.%('$(? I(:9 Y(9D(%=M>b,&%/:3 ,8

    I('2/,3,04 #$&?.(=> 2$$@LQQ/,-.:R34QFS&c$GV

  • 8/13/2019 Teams That Flow - eBook from Nokia

    12/66

    #$%&'$&%(

    )

    #H,1 I,4,$: A&33= 79@%,N(9(/$ 8%,9 $2( J%,/$ H:%N:%?

    d&=./(== O(N.(1> *++,-../01234*/54152.$6!!.67.*189+1:1+;9,,51?@>@A+9B.

    ='G'%/

    I,4,$: C 12.'2 &=(= $2( HKOK @3:$8,%9 8,% .$=

    ./C':% /:N.0:$.,/ :/? ./8,$:./9(/$ =4=$(9= e .=

    %(/,1/(? 8,% $2( I,4,$: A%,?&'$.,/ #4=$(9 :/?

    [/( (3(9(/$ ,8 $2( I,4,$: A%,?&'$.,/ #4=$(9 .=

    $2:$ $(:9= 2:N( : 3,$ ,8 ',/$%,3 12(/ .$ ',9(= $,

    9:-./0 .9@%,N(9(/$= $, @%,'(==(= :/? @%:'$.'(=R

    O:$2(% $2:/ 9:/:0(9(/$ ?.'$:$./0 8%,9 $2( $,@

    ?,1/> $2( 9:/:0(%= 0, $, $2( ^8%,/$ 3./(M ,/ :

    %(0&3:% D:=.=R P33 $(:9 9(9D(%= 2:N( $2( :D.3.$4

    $, 9:-( =&00(=$.,/= 8,% .9@%,N(9(/$=> 12.'2 :%(

    $2(/ %(N.(1(? D4 $2( %(=$ ,8 $2( $(:9R 78 $2( $(:9 .=D(2./? :/ .?(:> .$M= $2(/ @:==(? &@ $2( 9:/:0(9(/$

    '2:./R I2.= =4=$(9 (/',&%:0(= : '&3$&%( ,8

    ',/$./&,&= .9@%,N(9(/$> :/? :3=, 0.N(= @(,@3( :

    =(/=( ,8 (9@,1(%9(/$ :/? @%.?( ./ $2(.% 1,%-RS

  • 8/13/2019 Teams That Flow - eBook from Nokia

    13/66

    #$%&'$&%(I(:9= I2:$ J3,1 F)

    ,@6:AB:AC

    VD/% +5 D'3/*&/*GX

    P 9,%( (;$%(9( $:-( ,/ =(38C9:/:0(?

    :/? =(38C?.%('$(? $(:9=> : 2,3:'%:'4 .=

    : $(:9 12.'2 .= (/$.%(34 :&$,/,9,&=

    :/? =(38C%(3.:/$> 1.$2 (:'2 ./?.N.?&:39(9D(% D(./0 =,3(34 %(=@,/=.D3( 8,%

    $2(.% ,1/ %,3( 1.$2./ $2( 0%,&@R

    7/ 2,3:'%:'4> $2(%( .= : D.0 8,'&= ,/

    0,N(%/:/'(> :/? @%,N.?./0 '3:%.$4 ,/

    12:$ /((?= $, D( ?,/(> 12, /((?= $,

    ?, .$> :/? 12:$ @%,'(==(= /((? $,

    D( 8,33,1(?R

    P =(',/? -(4 8,'&= .= @%,'(==./0$(/=.,/> :/? $&%/./0 8%&=$%:$.,/

    ./$, 9(:/./08&3 '2:/0(> %:$2(% $2:/

    3($$./0 .$ ',9@%,9.=( ',99&/.':$.,/>

    .?(: .= $2:$ $(:9 9(9D(%= 0($

    8%&=$%:$(? 12(/ $2(4 8((3 =,9($2./0

    .=/M$ D(./0 ?,/( $2( %.02$ 1:4 C

    %:$2(% $2:/ =((./0 $2.= := : /(0:$.N(>

    2,3:'%:'4 =((= $2.= := :/ ,@@,%$&/.$4$, 3(:%/ :/? 9:-( .9@%,N(9(/$=R

    P= .$ .= =$.33 '&%%(/$34 ,/ $2( 9:%0./=

    ,8 9:./=$%(:9 D&=./(== @%:'$.'(=>

    (9(%0./0R H,1(N(%> $2( @,$(/$.:3

    $(:9 :%(L

    J #$*&4/54( /6+3+%G

    I(:9= :%( :D3( $, 9:-( ?('.=.,/=

    8:=$(%> :/? :?:@$ $, '2:/0( 1.$2

    J

    ./8&=(= (N(%4 :=@('$ ,8 1,%- 1.$2

    J

    ,8 N:3&( D4 @%,9,$./0 $%:/=@:%(/'4

    :/? '%(:$./0 :N(/&(= D4 12.'2 $2(4

    ':/ :.% $2(.% ',/'(%/= :/? $&%/

    $2(9 ./$, .9@%,N(9(/$=R

    Y&'2 3.-( =(38C9:/:0(? $(:9=> :

    2,3:'%:$.' =$%&'$&%( .= :3=, 3.-(34 $,

  • 8/13/2019 Teams That Flow - eBook from Nokia

    14/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    15/66

    #$%&'$&%(I(:9= I2:$ J3,1

    !6 I2( P0.3( Y:/.8(=$,>

    2$$@LQQ/,-.:R34QF0K+fYO

    F6

    VD/% +5 /6+34X

    P0.3( =$:%$(? := :/ :@@%,:'2 $, $(:9=

    ?(N(3,@9(/$> D&$ .$ 2:= =./'( =@%(:?

    ./$, $(:9= ./ ,$2(% ./?&=$%.(= :/?

    ?.='.@3./(=R

    2:N( (N,3N(?> $2( ^P0.3( Y:/.8(=$,M 2:=

    $1(3N( -(4 @%./'.@3(=R [8 $2,=( $1(3N(>

    $2( 8,33,1./0 8,&% :%( $2( 9,=$

    %(3(N:/$ 12(/ .$ ',9(= $, '%(:$./0 :

    J

    ./?.N.?&:3=R B.N( $2(9 $2(

    (/N.%,/9(/$ :/? =&@@,%$ $2(4

    ?,/(R

    J

    9($2,? ,8 ',/N(4./0 ./8,%9:$.,/ $,

    :/? 1.$2./ : ?(N(3,@9(/$ $(:9 .=

    8:'(C$,C8:'( ',/N(%=:$.,/R

    J #.9@3.'.$4 e $2( :%$ ,8 9:;.9.=./0

    $2( :9,&/$ ,8 1,%- /,$ ?,/( e.= (==(/$.:3R

    J P$ %(0&3:% ./$(%N:3=> $2( $(:9

    .$= D(2:N.,&% :'',%?./034RFT

    B(/(%:334 =@(:-./0> ./ :/ :0.3( $(:9>

    $2( 9(9D(%= 9(($ 8,% ?:.34 ^=$:/?C

    &@=M ,% ^='%&9=M> 12(%( $2(4 ?.='&==

    12:$ $2(4MN( ?,/(> 12:$ $2(4M%(?,./0 /(;$ :/? :/4 .==&(=

    D3,'-./0 $2(.% @%,0%(==R

    I2(%( .= : D.0 8,'&= ,/ @%.,%.$.=:$.,/>

    :/? :3=, ,/ ?(3.N(%./0 =9:33

    ./'%(9(/$:3 '2&/-= ,8 1,%-> %:$2(%

    (/$.%($4 D(8,%( %(3(:=./0 .$R

    ^%($%,=@('$.N(=M .= :3=, :/ .9@,%$:/$

    8:'$,%> $, $:-( := 9:/4 3(:%/./0= :/?

    .?(:= 8,% .9@%,N(9(/$ := @,==.D3(

    1

  • 8/13/2019 Teams That Flow - eBook from Nokia

    16/66

    FEI(:9= I2:$ J3,1 #$%&'$&%(

    :0.3( $(:9 =$%&'$&%(L

    @R F/5%4&

    U,&% $(:9 ':/ =$:%$ 0(/(%:$./0 N:3&(

    8:=$(% D4 0($$./0 $2./0= $, 9:%-($Q$2(

    '&=$,9(%Q$2( &=(% 8:=$(%R

    U,& 1:=$( 3(== $.9( :/? 9,/(4 ,/

    1,%- D4 %(3(:=./0 $2(9 :/? 0($$./0

    8((?D:'- =,,/(%R

    ,R K') M/+3 M/5%

    \:.34 ',99&/.':$.,/ .= -(4 $, :0.3(

    :/? $(:9 9(9D(%= 2:N( $,$:3

    N.=.D.3.$4 ,/ 12, .= ?,./0 12:$>

    :/? ,/ 124 1,%- /((?= $, D( ?,/(R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    17/66

    4@E5B;95;> *D:6 &5BEDA5

  • 8/13/2019 Teams That Flow - eBook from Nokia

    18/66

    !!N4&+ V+33+/.5E#A(,@3( 9:/:0(9(/$ ./ :/ :0.3( =($$./0M>B,N(%/9(/$\.0.$:3 #(%N.'(> 2$$@LQQ/,-.:R34QF8V:B$,

    I2( B,N(%/9(/$ \.0.$:3 #(%N.'( gB\#h .= :

    B,NR&- 1(D=.$( &=./0 :/ :0.3( :@@%,:'2R

    B\# '%(:$(? 2.02C@(%8,%9./0 9&3$.C?.='.@3./:%4

    $(:9=> ',/=.=$./0 ,8 ?(=.0/(%=> ?(N(3,@(%=>

    &=(% %(=(:%'2(%=> ',/$(/$ ?(=.0/(%=> $('2/.':3

    :%'2.$('$=> ?(3.N(%4 9:/:0(%=> @%,?&'$ 9:/:0(%=

    :/? (;@(%$= ./ '&=$,9(% ./=.02$> 1(D ,@(%:$.,/=

    :/? @%,?&'$ :/:34$.'=R I2( $(:9 9(9D(%= 1,%-(?

    $,0($2(% $, D&.3? ?.0.$:3 @%,?&'$= :/? =(%N.'(=R

    P3$2,&02 $2(=( :0.3( $(:9= ?('.?( D($1((/

    $2(9=(3N(= 12:$ $2(4 ?, :/? 2,1 $2(4 ?, .$>

    $2(4 =$.33 2:N( 9:/:0(%=R I2( 9:/:0(%M= %,3( .= $,

    ',N(% @:=$,%:3 ':%(> 9:$'2 @(,@3( $, 1,%- $2:$

    ?(N(3,@9(/$> $%:././0 :/? ':%((% 0&.?:/'(RFF

  • 8/13/2019 Teams That Flow - eBook from Nokia

    19/66

    I(:9= I2:$ J3,1 #$%&'$&%(

    FDB>G:6 @B:?CAHB@;@G? >5:9?

    V.%$&:3 ,% :=4'2%,/,&= $(:9= :%( ,/(=

    I2.= ',&3? 9(:/ $2:$ 9(9D(%= 1,%-

    -(4 8:'$,% .= $2:$ $2(4M%( /,$ 1,%-./0

    ./ $2( =:9( @3:'( :$ $2( =:9( $.9(R

    $(:9 12(%( @(,@3( :%( ./ $2( =:9(

    3,':$.,/ :/? 1,%-./0 $2( =:9( 2,&%=>

    ',99&/.':$.,/ .= =4/'2%,/,&=R +2(/4,& :=- : W&(=$.,/ 4,& ':/ (;@('$

    :/ .99(?.:$( :/=1(%> D(':&=( $2(%(

    :%( 3,$= ,8 ,@@,%$&/.$.(= 8,% 8:'(C

    $,C8:'( 9(($./0= :/? ?.='&==.,/=>

    :/? $, @:== 1,%- .99(?.:$(34

    D($1((/ $(:9 9(9D(%=R

    7/ : N.%$&:3 $(:9> ',99&/.':$.,/ .=

    :=4/'2%,/,&= C .$M= %:%( 8,% : $(:9$, 0($ $,0($2(% ./ @(%=,/ g,% (N(/

    ,/ $2( @2,/(h 8,% 9(($./0= :/?

    ?.='&==.,/=> ,% $, 2:/? ,N(% 1,%-R

    7/=$(:?> (:'2 ./?.N.?&:3 $(:9 9(9D(%

    1,%-= ,/ $2(.% ,1/> 1.$2 ',33:D,%:$.,/

    :/? :0%((9(/$ $:-./0 @3:'(

    :=4/'2%,/,&=34 $2%,&02 $2./0= 3.-(

    (9:.3> 9(==:0./0> =2:%(? ?,'&9(/$=>

    I2.= :33,1= @(,@3( $, 1,%- ./ $2(.%

    ,1/ 1:4> :$ $2(.% ,1/ @:'(> :$ : $.9(

    $2:$ =&.$= $2(9> 12(%(N(% $2(4 :%(R

    I(:9 9(9D(%= 1.33 ,8$(/ 2:N(

    9&3$.@3( $:=-=> =, .8 $2(4 :%( D3,'-(?

    :/? /((? ./@&$ 8%,9 : $(:9 9(9D(%

    12, .=/M$ :N:.3:D3( :$ $2( $.9(>

    $2(4 1.33 =2.8$ $, $2( /(;$ $:=-R

    F!

  • 8/13/2019 Teams That Flow - eBook from Nokia

    20/66

    I(:9= I2:$ J3,1 #$%&'$&%(

    /5G$*D&'$')5 %4/.5X

    :/? :=4/'2%,/,&= 1,%- :%(L

    J =/34$%

    U,& 2:N( $2( ,@@,%$&/.$4 $, 2.%(

    $2(4 :%( ./ $2( 1,%3?R

    J

    U,& ':/ @,$(/$.:334 9:-( =:N./0= ,/

    =:3:%.(= $, :$$%:'$ $2( D(=$ $:3(/$R

    J

    I(:9 9(9D(%= (;@(%.(/'(

    (/2:/'(? @%,?&'$.N.$4 1.$2,&$

    $2( (;$%:/(,&= ',0/.$.N(

    :/? =,'.:3 ?(9:/?= ,8 :

    J 7/88+$455

    I(:9 9(9D(%= :@@%('.:$(

    :=4/'2%,/,&= 1,%- $2:$ 3($=

    $2(9 :?,@$ $2(.% ,1/ ='2(?&3(R

    J

    P33,1./0 @(,@3( $, 1,%- ./ $2(.%

    ,1/ $.9( 1.$2,&$ ?.=$%:'$.,/:3=, ./'%(:=(= $2( '2:/'(= ,8

    ?&( ./ @:%$ $, $2( 1:4 $2(

    $(:9 .= =$%&'$&%(?R

    FS

  • 8/13/2019 Teams That Flow - eBook from Nokia

    21/66

    #@ID: JKJ &:65? >5:9

  • 8/13/2019 Teams That Flow - eBook from Nokia

    22/66

    i.-, Y4--j/(/ .= $2( H(:? ,8 d)d #:3(= :$ i,-.:>

    :/? 3(:?= : $(:9 $2:$ ,@(%:$(= ./ N:%.,&= $.9(

    k+( ?,/M$ 9(($ ./ @(%=,/ ,8$(/> D&$ 1( :%( ./ $,&'2

    :39,=$ (N(%4 ?:4 ./ ,/( 1:4 ,% :/,$2(%R +2(/

    (/? ,8 $2( ?:4> ,&% ',33(:0&(= ./ 7/?.: :/? Y.??3(

    K:=$ :%( ./ 8&33 =@((?R K&%,@(> i,%$2 P9(%.':

    :/? ?&( $, $2( D%(:?$2

    ,8 $.9( ],/(= $2( $%:?.$.,/:3 S:9 e E@9 2,&%=

    =.9@34 ?,(=/M$ 1,%- 8,% &=R +( :%( :''&=$,9(?

    $, 0%:D ,&% :/? 1(

    :3=, 2:N( 0%(:$ ./$(%/:3 $,,3= 3.-( #,'.:3':=$ :/?

    #:3(=@,%$:3 $2:$ 2(3@ &= $, =2:%( .?(:=> =(/?

    (/W&.%.(= ,/ 2,$ $,@.'=> :/? =.9@34 $:-( $2./0=

    8,%1:%?> %(0:%?3(== $2( $.9( :/? @3:'(R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    23/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    24/66

    #$%&'$&%(I(:9= I2:$ J3,1 )5

  • 8/13/2019 Teams That Flow - eBook from Nokia

    25/66

    #@ID: *5E56@L5B

  • 8/13/2019 Teams That Flow - eBook from Nokia

    26/66

    !$

    i,-.: \(N(3,@(% .= :/ ,/3./( ',99&/.$4

    ,8 @%:'$.'( $2:$ :.9= $, 2(3@ @(,@3(

    '%(:$( :/? @&D3.=2 $2(.% ,1/ :@@=R

    I2( 1(D=.$( 8(:$&%(= : +.-. :/? D3,0 @%,N.?./0 :1(:3$2 ,8 ./8,%9:$.,/ :/? /(1= 8,% ?(N(3,@(%=> :/?

    ?.='&==.,/ D,:%?= 12(%( @(,@3( ':/ :=- W&(=$.,/=

    :/? 0.N( :?N.'(> 2(3@./0 $, D&.3? -/,13(?0( :/?

    D,,=$ =-.33= :9,/0 $2( 12,3( ',99&/.$4RF!

  • 8/13/2019 Teams That Flow - eBook from Nokia

    27/66

    +,%-./0 1.$2 $('2/,3,04I(:9= I2:$ J3,1 )*

    2")M(#4 2($,$%!,#"."437/ $2( @%(N.,&= Y,D.3( Y:=$(%4F5(D,,-> 1( 3,,-(? :$ 3(/0$2 :$ 1( (;:9./(? 2,1 (:=.34 $('2/,3,04 ':/ ?.=$%:'$ &=RI2( ./$(%/($ ':/ ,8$(/ 8((3 3.-( ^:/ (',=4=$(9 ,8 ?.=$%:'$.,/$('2/,3,0.(=MF6C :31:4=C,/ ./$(%/($> 9&3$.@3( ?(N.'(=>

    $2:$ -./? ,8 ?.=$%:'$.,/ ':/ =$:%$ $, 3,,- N(%4 $(9@$./0R

    @, I'C+/E Y,D.3( Y:=$(%4>2$$@LQQ/,-.:R34QYY(D,,- @A

    7$M= (:=4 $, &=( $('2/,3,04 $, 8,,3

    4,&%=(38 $2:$ 4,&M%( 1,%-./0 2:%?

    :/? :'2.(N./0 3,$= C %(:?./0 :33 4,&%

    (9:.3= :/? '2('-./0 ,/ :33 $2,=(

    ?,@:9./( 2.$ $2:$ 9:-(= 4,& 8((3 3.-(

    4,&M%( 0($$./0 =,9($2./0 ?,/(> 12.3(4,& .0/,%( $2( D.00(%> $,&02(%> D&$

    &3$.9:$(34 9,%( %(1:%?./0 $:=-= $2:$

    1,&3? %(W&.%( 4,&% 8&33 :$$(/$.,/R

    d&$ ?(=@.$( $2.=> $('2/,3,04

    2:= 2&0( @,$(/$.:3 $, =&@@,%$

    I('2/,3,04 ':/ D( ?(@3,4(? $,

    (/=&%( 4,& 2:N( $2,=( '2:%:'$(%.=$.'=

    $2:$ Z=_-=](/$9.2`34. =:4= :%( '(/$%:3

    (/0:0./0 :/? .99(%=.N( ,/3./(

    1,%-./0 (/N.%,/9(/$=> :/? =,8$1:%(

    0($$./0 8((?D:'- 8:=$(% :/? (:=.(%R

    @(,@3( :%(R +2(/ @(,@3( 1,%- ./ $%&(

    2:%9,/4 1.$2 $('2/,3,04> $2(4 ':/

    D(',9( ^'(/$:&%=M> $, &=( : $(%9 $2:$

    (9(%0(? 8%,9 $2( 1,%3? ,8 '2(==R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    28/66

    )aI(:9= I2:$ J3,1 +,%-./0 1.$2 $('2/,3,04

    b,&%/:3.=$ :/? :&$2,% Z3.N( I2,9@=,/

    ?.='&==(= '(/$:&%= ./ 2.= D,,-

    #9:%$(% I2:/ U,& I2./-R I2(

    O&==.:/ '2(== 0%:/?9:=$(% B:%%4

    G:=@:%,N 1:= 8:9,&=34 ?(8(:$(?

    :$ $2( 0:9( D4 7dYM= @&%@,=(C

    D&.3$ '2(== ',9@&$(% \((@ d3&( ./FSSa g:3$2,&02 G:=@:%,N 2:? 1,/

    (:%3.(%hR I2,9@=,/ 1%.$(= $2:$ :8$(%

    $2( 9:$'2 G:=@:%,N 1,/?(%(?L

    k+2:$ 1,&3? 2:@@(/ .8> ./=$(:? ,8

    ',9@($./0 :0:./=$ ,/( :/,$2(%>

    +2:$ .8 $2(4 @3:4(? ,/ $(:9=

    $,0($2(%m,/( ',9@&$(% :/? :

    $2( ,$2(%M= @('&3.:% @,1(%=R I2(

    ',9@&$(% 1,&3? D%./0 $2( 3.02$/./0C

    8:=$m.8 &/'%(:$.N(m:D.3.$4 $, :/:34](

    ].33.,/= ,8 9,N(=> 12.3( $2( 2&9:/

    1,&3? D%./0 ./$&.$.,/ :/? ./=.02$> $2(

    :D.3.$4 $, %(:? ,@@,/(/$= :/? @=4'2$2(9 ,&$R I,0($2(%> $2(4 1,&3?

    8,%9 12:$ '2(== @3:4(%= 3:$(% ':33(?

    : '(/$:&%L : 24D%.? D(:=$ (/?,1(?

    1.$2 $2( =$%(/0$2= ,8 (:'2Rl

    G:=@:%,N =$:%$(? @3:4./0 1.$2 :

    ',9@&$(% :/? 8,&/? $2:$> 12(/ 8%((?

    8%,9 $2( /((? $, %(34 (;'3&=.N(34 ,/

    2.= 9(9,%4 2( 1:= :D3( $, 8,'&=

    9,%( ,/ $2( '%(:$.N( (3(9(/$= ,8

    2.= 0:9(R 7/=$(:? ,8 %(9(9D(%./0>

    ',9@&$(%> 1,%-./0 ,&$ 12.'2 =$%:$(04

    $, (/$(% 8,% :==(==9(/$> 12(/ $,

    =$,@ : 3./( ,8 ./W&.%4> :/? 12(/

    $, :''(@$ ,% .0/,%( .$= :?N.'(RFE

    I2( (;@(%.9(/$ %(:'2(? : @(:-

    ./ )TTE> :$ : ^8%((=$43(M '2(==

    $,&%/:9(/$ 12.'2 :33,1(? $(:9=

    ,8 :/4 /&9D(% ,8 2&9:/= ,%

    ',9@&$(%=> ./ :/4 ',9D./:$.,/R+2.3( =,9( $(:9= ',/=.=$(? ,8

    '2(== 0%:/?9:=$(%= 1.$2 @3(/$4 ,8

    $,&%/:9(/$ 1./= &/?(% $2(.% D(3$=>

    :/,$2(% ',/=.=$(? ,8 $1, :9:$(&%=>

    #$(N(/ Z%:9$,/ :/? c:'-:%4 #$(@2(/

    :/? $2(.% ',9@&$(%=R Z%:9$,/ :/?

    #$(@2(/ 1(%( N.'$,%.,&=> D(':&=(

    $2(4 1(%( (;@(%$= :$ ',33:D,%:$./0

    1.$2 ',9@&$(%=R I2(4 -/(1 2,1$, :'2.(N( $2( D:3:/'( ,8 2&9:/

    :/? 9:'2./( ./$(33.0(/'(> :/?

    ',&3? 1,%- :$ : %:@.? @:'(RF*

    b&=$ := ./ $2( '2(== 1,%3?> 12(/ 4,&

    ./'3&?( $2( %.02$ $('2/,3,04 ./ 4,&%

    $(:9 :/? &=( .$ ./ $2( %.02$ 1:4> .$ ':/

    2(3@ 4,& $, 1,%- =9:%$(% :/? 8:=$(%R!C& !7 &

    D>;5+@5 E*;A F1< E*=AG- H18 E@I*A1012: =3

    J*;A2=A2 K

  • 8/13/2019 Teams That Flow - eBook from Nokia

    29/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    30/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    31/66

    #@ID:'A@9";6D;5 %NL5BD5;A5

  • 8/13/2019 Teams That Flow - eBook from Nokia

    32/66

    I&,9:= Y://./(/ .= H(:? ,8 [/3./( K;@(%.(/'(

    :$ i,-.:> :/? ?(N(3,@= ',/$(/$ =$%:$(04 :/?

    3(:?= : $(:9 8,'&=./0 ,/ &=(% (;@(%.(/'(

    :N:.3:D3( $, &=> :/? $2(/ $%4./0 $, :?:@$ :/? 9:-(

    &=( ,8 $2,=(R +( :%( ./ '2:%0( ,8 ',/$(/$ 0&.?:/'(

    1.$2 6E 3:/0&:0(=> 9(:/./0 1( /((? %.0,%,&=

    @%,'(==(= $2:$ 2(3@ &= $, =$:4 ,/ $%:'- :/? ?(3.N(%

    $,,3= :/? @%,'(==(= $2:$ 9:$'2 ,&% /((?=> /,$

    $2( ,$2(% 1:4 :%,&/?R I2( ,@(%:$.,/:3 9,?(3

    /((?= $, D( '3(:% 1.$2 %,3(= :/? %(=@,/=.D.3.$.(=

    D&$ :3=, ./ ,&% (/N.%,/9(/$ .$ /((?= $, 3(:N(

    %,,9 :/? '%(:$( : =:8( =@:'( 8,% '%(:$.N(= $, D(

    '%(:$.N(R +2(/ .$ :33 =$:%$= 8%,9 @(,@3(> .$M= 1:4

    (:=.(% $, =($ (;@('$:$.,/= :/? 0,:3= $,0($2(%>

    =, $2:$ (:'2 $(:9 @3:4(% -/,1= 12:$ $, ?,Rl

  • 8/13/2019 Teams That Flow - eBook from Nokia

    33/66

    .= =$%,/0 (N.?(/'( ./ =&@@,%$,8 $2.=R Y7IM= H&9:/ \4/:9.'=

    D,?4 3:/0&:0(> 12,

    $2(4 $:3-(? $, :/? 2,1 9&'2R I2(

    ?:$: ',/=.=$(/$34 %(N(:3(? $2:$

    ',99&/.':$.,/ @3:4= : '%.$.':3 %,3(

    ./ D&.3?./0 =&''(==8&3 $(:9= :/?

    $2:$ @:$$(%/= ,8 ',99&/.':$.,/

    :%( $2( 9,=$ .9@,%$:/$ @%(?.'$,%

    @(%=,/:3.$4> =-.33> :/? $2( =&D=$:/'(

    ,8 ?.='&==.,/= ',9D./(?R

    I2( =$&?4 $,,- @3:'( ./ : ':33 '(/$%(>

    :/? ,/ $2( %(',99(/?:$.,/ ,8$2( $(:9 12, %:/ $2( =$&?4> $2(

    9:/:0(% '2:/0(? $2( (9@3,4((=M

    (N(%4,/( ,/ : $(:9 $,,- : D%(:- :$

    $2( =:9( $.9(> :33,1./0 $2(9 $2(

    ,@@,%$&/.$4 $, =,'.:3.=( :1:4 8%,9

    $2(.% 1,%-=$:$.,/=R +2.3( .$ '3:=2(?

    $2.= =.9@3( '2:/0( 3(? $, @%,?&'$.N.$4

    ./'%(:=(= 1,%$2 nFE9 : 4(:%> :/? :/

    ./'%(:=( ./ (9@3,4(( =:$.=8:'$.,/

    ,8 ,N(% FTo ./ =,9( $(:9=R

    Z,99&/.':$.,/I(:9= I2:$ J3,1 5)

    !"//+#(!1$("#

    +2($2(% 1(M%( $:3-./0 :D,&$ (9:.3> ./=$:/$ 9(==:0./0> @2,/(':33= ,% 0,,? ,3?C8:=2.,/(? 9(($./0=> ',99&/.':$.,/ .= @(%2:@=$2( 9,=$ .9@,%$:/$ (3(9(/$ ./ :/4 $(:9R U,& ':/ 2:N( $2(

  • 8/13/2019 Teams That Flow - eBook from Nokia

    34/66

    55I(:9= I2:$ J3,1 Z,99&/.':$.,/

    ,8 ,N(% FTo ./ =,9( $(:9=R

    I2( Y7I =$&?4 /,$(? $2:$

    2.02C@(%8,%9./0 $(:9=L

    J -'..)$+*/%4 M&4Y)4$%3G

    ',99&/.':$.,/= @(% 1,%-./0

    2,&% 1:= ,@$.9&9> 9,%(

    ,% 3(== $2:/ $2:$ :/? $(:9

    @(%8,%9:/'( ',&3? ?('3./(R

    J =/3C /$( 3+5%4$ +$ 4Y)/3 .4/5)&4E

    $(:9= 1.$2./ $(:9=>

    :/? 9(9D(%= 12, $:3-(? ,%

    3.=$(/(?> D&$ ?.?/M$ ?, D,$2R

    J >$6/64 +$ M&4Y)4$%+$M'&./3 *'..)$+*/%+'$

    I2( D(=$ $(:9= =@(/$ :D,&$

    2:38 $2(.% $.9( ',99&/.':$./0

    ,&$=.?( ,8 8,%9:3 9(($./0=> :/?

    ./'%(:=./0 ,@@,%$&/.$.(= 8,%

    ./8,%9:3 ',99&/.':$.,/ $(/?(?

    $, ./'%(:=( $(:9 @(%8,%9:/'(R

    J >?83'&4 +(4/5 /$( 54/&*D M'&+$M'&./%+'$ ')%5+(4 'M %D4 6&')8

    I2( D(=$ $(:9= @(%.,?.':334

    ,&$=.?( =,&%'(= :/? D%,&02$ 12:$

    $2(4 3(:%/$ D:'- $, $2( $(:9RFa

    I2( /((? 8,% =$%,/0 ',99&/.':$.,/

    .$> .$M= 2:%? $, 2:N( : =(/=( ,8 '3:%.$4

    :D,&$ 12:$M= (;@('$(? ,8 4,&> $2(

    '(/$%./0 $2:$ ',9(= 8%,9 -/,1./0

    $2:$ 4,&% $(:9 9:$(= :%( ./$(%(=$(?

    ./ 12:$ 4,&M%( ?,./0> ,% $2( =(/=( ,8

    ',99.$9(/$ :/? $%&=$ ./ 4,&% $(:9

    $2:$ 3($= 4,& 8((3 &/=(38',/='.,&=R

    I('2/,3,04 9.02$ 2:N( &@?:$(?

    $2( $,,3= 12(/ .$ ',9(= $,

    ',99&/.':$.,/> D&$ .$M= =$.33 $2(

    =:9( 0:9(R B,,? ',99&/.':$.,/ .=

    ?.%('$> (',/,9.':3> 1(33 ',/=.?(%(?

    :/? @&%@,=(8&3 :$ :33 $.9(=> 1.$2

    $2,&02$ @&$ ./$, $2( 1:4 .$M=

    ',/=$%&'$(? :/? ?(3.N(%(?R

    7/ $2( /(;$ @:0(=> 1(M33 3,,- :$

    .?(:= :/? 9,?(3= $2:$ ':/ 2(3@

    1.$2 $(:9 ',99&/.':$.,/> :/?

    $2( %,3( $('2/,3,04 2:= $, @3:4R

    !P H34? S4$%3/$(E

    #E*@ Q@8 DI=@AI@ 1B O3S&H;5?;5M O

  • 8/13/2019 Teams That Flow - eBook from Nokia

    35/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    36/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 5E

    J,% (;:9@3(> ./ =.$&:$.,/= 12(%(

    8:'(C$,C8:'( ',99&/.':$.,/ .=

    @,==.D3(> .$ .= $2( 9,=$ ?.%('$ :/?

    .99(?.:$( 9,?( ,8 ',/N(4./0

    ./8,%9:$.,/R H,1(N(%> ./ ?,./0 $2.=

    4,& %.=- D%(:-./0 4,&% ',33(:0&(=M

    ',/'(/$%:$.,/ :/? ./$(%%&@$./0 $2(.%

    ^./$(%%&@$.,/ =.0/:3=M :9,/0 $(:9

    9(9D(%= ./ :?N:/'(> =&'2 := 1(:%./0

    2(:?@2,/(= := : 1:4 $, =2,1 $2:$

    4,& ?,/M$ 1:/$ $, D( ?.=$&%D(?R

    7/ $2,=( =.$&:$.,/=> 12(/ : $.9(34

    %(=@,/=( .= =$.33 %(W&.%(?> (9:.3 9:4

    D( $2( /(;$ 3,0.':3 '2,.'(R +.$2 $2(

    ':@:'.$4 $, 9:%- .$(9= := &%0(/$>

    $2(4 ':/ D( 2.023.02$(? := : N.=.D3(@%.,%.$4 ,/'( 4,&% ',33(:0&( 2:=

    ',9@3($(? $2(.% $:=-> :/? =(:93(==34

    ./',%@,%:$(? ./$, $2( =$%&'$&%( ,8

    ,8 &=> (9:.3 ':/ =((9 3.-( : 9.33=$,/(

    :%,&/? ,&% /('-=> $2%(:$(/./0 $,

    =1:9@ &= ./ &/@%,?&'$.N( ./D,;

    9:/:0(9(/$ :/? $:-( :1:4 ,&%

    :/? ./8,%9:$.,/ 1.$2 $(:9= ,8 @(,@3(R

    I2( -(4 ',/=.?(%:$.,/ =2,&3? D(

    Z=> 12.'2 .= '3:%.$4R d4 @3:'./0 '3:%.$4

    :$ $2( 8,%(8%,/$ ,8 :33 ./8,%9:$.,/

    (;'2:/0(=> 4,& D&.3? :/ (;'(33(/$

    8,&/?:$.,/ 8,% $(:91,%-R

    7/$(0%:$./0 : 8(1 &=(8&3 $,,3= ./$,4,&% ?.0.$:3 (/N.%,/9(/$ ':/ 2(3@

    $, %(?&'( /,/C(==(/$.:3 (9:.3=

    :/? (3.9./:$( ?.=$%:'$.,/=R

    +.$2 : 3.$$3( D.$ ,8 ./0(/&.$4> ^78 I2.=

    I2(/ I2:$M> g:-: ^7JIIIMh .= : 0%(:$

    $,,3 8,% :&$,9:$./0 =.9@3( 1(D $:=-=

    ?.=%&@$(? D4 ./D,&/? 9:.3 ,% ,$2(%

    /:00./0 ?.0.$:3 ,D3.0:$.,/=R U,& ':/=($ &@ : %&3( $, :&$,9:$.':334 =:N(

    ^$, ?,M 8,3?(% ./ KN(%/,$(> 8,% (;:9@3(R

    U,& ':/ (N(/ =':/ 8,% -(41,%?= :/?

    0($ 7JIII $, %(=@,/? ,/ 4,&% D(2:38

    $, @%(N(/$ 4,& 8%,9 2:N./0 $, :/=1(%

    $2( =:9( W&(=$.,/= ,N(% :/? ,N(%

    :0:./R P33 ,8 12.'2 2(3@= 4,& 9:-(

    :'2.(N( 9,%( ./ $2( @%,'(==R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    37/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 5*

    7/ '(%$:./ =.$&:$.,/=> $2( D(=$ '2://(3

    8,% ./$(%C$(:9 ',99&/.':$.,/=

    1.33 D( @%.N:$( =,'.:3 /($1,%-=R

    I2.= .= (=@('.:334 :@@%,@%.:$( 8,%

    :=4/'2%,/,&= $(:9= =(@:%:$(?

    D4 1.?( 0(,0%:@2.':3 ?.=$:/'(= ,%

    ,N(%3:@@./0 $.9( ='2(?&3(=R 78 4,&

    1:/$ $, =,3.'.$ .?(:= 8,% : D%.(8> ,%./8,%9 4,&% ',33(:0&(= :D,&$ : /,/C

    &%0(/$ '2:/0( ,8 ='2(?&3(> $2(/ :

    9,D.3(C./$(0%:$(? $,,3 3.-( U:99(%

    .= $2( .?(:3 9(?.&9R 7$ .= =('&%( :/?

    :%'2.N:D3(> :/? &/,D$%&=.N(R U,& 1,/M$

    $, U:99(% $2:$ 4,&% :8$(%/,,/

    9(($./0 2:= '2:/0(? 3,':$.,/> D&$

    4,& :%( @3:'./0 $2:$ ./8,%9:$.,/

    ./ : @3:'( 12(%( .$ ':/ D( =((/ :/??.='&==(? :$ (N(%4,/(M= ,1/ 3(.=&%(R

    J,% : 9,%( %(:3C$.9(> ',/N(%=:$.,/:3

    (;@(%.(/'(> $2(%( .= ,8 ',&%=( $2(

    9,%( $%:?.$.,/:3 8,%9:$ ,8 $2(

    $(3(@2,/( ':33R 7/ :/ :0( 12(%( 9,=$

    ,8 &= :%( :31:4= 1.$2./ %(:'2 ,8 :

    9,D.3( @2,/(> .$M= /(N(% D((/ (:=.(%

    $, ',//('$R J,% =,9(> @2,/( ':33=:%( $,, ./$%&=.N(> := $2(4 :%( 3,&?>

    @,$(/$.:334 ?.=%&@$ $2,=( :%,&/? $2(9>

    :/? ?(9:/? $,, 9&'2 :$$(/$.,/R

    J,% $2,=( =.$&:$.,/= 12(%( :/ (9:.3

    =((9= ./:@@%,@%.:$(> .$ .= (/$.%(34

    :''(@$:D3( $, =(/? : $(;$ 9(==:0(R

    I2.= 1,%-= D(=$ 12(/ 4,& :%( =((-./0

    : =.9@3( D./:%4 :/=1(% $, : W&(=$.,/>

    P/,$2(% :3$(%/:$.N( .= $,

    (;@(%.9(/$ 1.$2 ./=$:/$ 9(==:0./0RZ,/N(%=:$.,/= ,/ ./=$:/$ 9(==:0./0

    :%( 9,D.3(> ^%(:3C1,%3? =.3(/$M> :/?

    (:=.34 ?(8(%%(? 12(/ ',/'(/$%:$./0

    4,&% :$$(/$.,/= (3=(12(%(R I,,3=

    3.-( Y.'%,=,8$

  • 8/13/2019 Teams That Flow - eBook from Nokia

    38/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 5a

    :$ 1,%- 12(/ 4,& =2,&3? D( 8,'&=./0

    ,/ 8%.(/?= ,% 8:9.34 ./=$(:?R P/?

    ?,./0 .$ ,/'( ,% $1.'( ':/ '%(:$(

    $2( (;@('$:$.,/ $2:$ 4,&M33 :31:4=

    ?, .$> :/? ./ $&%/ ':/ 9:-( $2(

    ,$2(% 9(9D(%= ,8 4,&% $(:9 8((3

    3.-( $2(4 /((? $, ?, $2( =:9( $,

    D( :D3( $, ',9@($( ,% -((@ &@R

    +( :33 /((? $.9( 12(%( 1(M%(

    ',9@3($(34 :1:4 8%,9 1,%-> =,

    $2(%( =2,&3?/M$ D( :/4 =2:9(

  • 8/13/2019 Teams That Flow - eBook from Nokia

    39/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    40/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1

    !( &

    # >

    i(&%,2$$@LQQ/,-.:R34QFSNTS]U

    5S

    Y:-./0 =&%( 4,&% $(:9 (/0:0(= ./:'$.N( 3.=$(/./0 ':/ 2(3@ (/=&%( $2:$

    (N(%4,/( 8((3= $2:$ $2(4 :%( $%&34

    D(./0 2(:%?> :/? ':/ D&.3? : 0%(:$(%

    =(/=( ,8 $%&=$ :/? ':9:%:?(%.(R

    #ZPOJ .= : D%:./CD:=(? 9,?(3 8,%

    ,$2(%=> '%(:$(? D4 \% \:N.? O,'->

    :/ (;@(%$ ,/ :@@34./0 /(&%,='.(/'(

    :$ 1,%-R 7$M= : &=(8&3 $,,3 $, 2:N(./ 9./? 12(/ 4,&M%( $%4./0 $,

    &/?(%=$:/? :/? ./$(%@%($ $2(

    $2./0= 4,&% $(:9 :%( =:4./0R

    W&:3.$.(= $2:$ :'$.N:$( (.$2(% $2(

    ^$2%(:$M ,% ^%(1:%?M /($1,%-= ,8 $2(

    D%:./R d(3.(N( .$ ,% /,$> : @(%'(.N(?

    $2%(:$ $, 4,&% =$:$&= :$ 1,%- ,%

    ./ 4,&% $(:9 :'$.N:$(= =.9.3:%D%:./ /($1,%-= $, : $2%(:$ $, 4,&%

    3.8(R 7/ $2( =:9( 1:4> : @(%'(.N(?

    ./'%(:=( ./ 8:.%/(== 1.33 :'$.N:$(

    $2( =:9( %(1:%? /($1,%- ./ 4,&%

    P'',%?./0 $, O,'-> .$ 2:= 9:/4

    .9@3.':$.,/= 8,% 2,1 $(:9= :%(

    =$%&'$&%(? :/? %&/ 12(/ .$ ',9(= $,

    %(1:%?= :/? =:3:%.(=> ',99&/.':$.,/>:/? ?('.=.,/ 9:-./0> D(':&=( .$

    ':/ 2(3@ 4,& $, ',/=.?(% $2( D%:./

    /($1,%-= $2:$ 2:N( $2( 0%(:$(=$

    H:N./0 : D($$(% &/?(%=$:/?./0 ,8

    $2(=( ?%.N(%= ':/ 2(3@ ./?.N.?&:3=

    :/? ,%0:/.=:$.,/= $, %&/ 9,%(

    @(%8,%9 D($$(% := : %(=&3$RF!

  • 8/13/2019 Teams That Flow - eBook from Nokia

    41/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1

    !) H(/. Z&G/$%E#P d,==M= Z2:33(/0(L 2:N( KN(%4,/( b,./ $2( k7/l B%,&@M>

    i(1 U,%- I.9(=& *++,-..A1G=;40:.!@UM($V

    6T

    J [%/%)5

    J -4&%/+$%G

    J H)%'$'.G

    J ;43/%4($455

    J F/+&$455

    P =(/=( ,8 4,&% %(3:$.N( .9@,%$:/'( $, ,$2(%=R +2(/

    ',/=$:/$34 8((3 $2%(:$(/(? :/? &/',98,%$:D3(R

    @:./> :/? ':/ D( ',0/.$.N(34 (;2:&=$./0R I2( 9,%( 1(

    ':/ @%(?.'$ $2( 8&$&%(> $2( 9,%( %(1:%?(? 1( 8((3>

    :/? N.'( N(%=:R KN(/ : =9:33 ?(0%(( ,8 &/'(%$:./$4 ,%

    :9D.0&.$4 ./ : =.9@3( :'$.N.$4 '%(:$(= : $2%(:$ %(=@,/=(R

    P =(/=( ,8 ',/$%,3 ,N(% (N(/$=R 7$M= .9@,%$:/$$, 8((3 : =(/=( ,8 ',/$%,3> := : 3:'- ,8 :&$,/,94

    ':/ $&%/ : =9:33 =$%(== ./$, : D.0 @%,D3(9R

    P =(/=( ,8 =:8($4 1.$2 ,$2(%=> ,8 8%.(/? %:$2(% $2:/

    8,(R I2.= 9(:/= 12($2(% 1( =(( ,$2(% @(,@3( :=

    @:%$ ,8 $2( =:9( 0%,&@> 1,%-./0 $, $2( =:9( 0,:3=R

    78 1( 8((3 3.-( $2( @(,@3( :%,&/? &= :%( @:%$ ,8 :

    P @(%'(@$.,/ ,8 8:.% (;'2:/0(= D($1((/ @(,@3(R

    I2.= .= 8&/?:9(/$:334 .9@,%$:/$ D(':&=( : 8:.%

    (;'2:/0( .= ./$%./=.':334 %(1:%?./0> :/? :/ &/8:.%

    (;'2:/0( ,8 :/4$2./0 .= ./$%./=.':334 $2%(:$(/./0RFS

    Z,/=.?(% #ZPOJ :$ %(0&3:% ./$(%N:3= :/? 9:-( :/4 /('(==:%4 :/? 9,$.N:$(? := $2(4 0&.?( (:'2 ,$2(% $,1:%?= $2(.% 0,:3RI2( :'%,/49 =$:/?= 8,%L

  • 8/13/2019 Teams That Flow - eBook from Nokia

    42/66

    7/$%,?&'$.,/ 6F

  • 8/13/2019 Teams That Flow - eBook from Nokia

    43/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 6)

    PG>>D;< H5:=? >@H5B

    Y,=$ @%,8(==.,/:3= 1.33 '.$( $,,

    $2:$ ?%:0= $2(9 :1:4 8%,9 $2(.%

    :'$&:3 1,%-> :/? 4($ =, 9:/4 ,8 &=

    =$.33 3,=( : 3,$ ,8 $.9( (N(%4 1((-

    $, 9(($./0= C ,8$(/ 1.$2 3.$$3( ,%

    /, N.=.D34 @%,?&'$.N( %(=&3$R 7/

    D( 8,&/? $($2(%./0 $2(9=(3N(= $,%(=$%.'$.N( 9(($./0 ='2(?&3(=R

    7/ $2( :0( ,8 9,D.3( $('2> .$ .= /,1

    9,%( ',99,/ $2:/ (N(% D(8,%( $,

    $%:N(3 ,% 1,%- ,&$=.?( ,8 $2( '(/$%:3

    :N:.3:D3( $,,3= -((@ &= ./ %(0&3:%

    ',/$:'$> D&$ :3=, D(':&=( ,8

    ':%(8&334 8,=$(%(? $(:9 '&3$&%(= ,8

    ./?(@(/?(/$ $2,&02$> ?(3(0:$.,/> :/?@&D3.' 0,:3 ?('3:%:$.,/R I2.= 9:-(=

    =&%( $2:$ (N(%4D,?4 ':/ 9,N( ./ $2(

    =:9( ?.%('$.,/ 1.$2,&$ /((?./0 $,

    '3./0 $, ,/( :/,$2(% $, =$:4 ,/ $%:'-R

    I('2/,3,0.':3 :3$(%/:$.N(= $, $2(

    8,% ?%:8$ %(N.=.,/=> @%,,8%(:?./0>:/? ',33:D,%:$.,/ =,8$1:%(R I2.=

    ':/ :33 2:@@(/ 1.$2./ $2( ',/$%,33(?

    D&DD3( ,8 (:'2 ./?.N.?&:3M=

    @%(8(%%(? '%(:$.N( 1,%-=@:'(> D(

    2,9(> ,% (N(/ ,/ @&D3.' $%:/=@,%$R

    I2(%( ':/ D( 9:/4 @,=.$.N(

    9(($./0=R K',/,9.=$ b,2/ G(//($2

    :%( ./?.=@(/=:D3( 12(/ 4,& ?,/M$

    1:/$ $, ?, :/4$2./0>l :/? @:%$.'&3:%343(/0$24 9(($./0= ':/ D( =&'2 : ?%:./

    ,/ ',9@:/4 $.9( $2:$ .$ 9:4 D(

    ,8 :$$(/?((= 2,&%34 %:$(= $2%,&02,&$

    $2( ?.='&==.,/R B3:/'./0 :$ $2( '3,'-

    :/? =((./0 $2:$ 4,&% 9(($./0 2:=

    :3%(:?4 ',=$ $2( ',9@:/4 :39,=$

    nFTTT .= 0%(:$ 1:4 $, 9:-( =&%(

    4,& =$.'- $, $2( @,./$ :/? 8,'&= ,/

    0($$./0 =,9($2./0 ,&$ ,8 : 9(($./0R

    Z=_-=](/$9.2`34.M= -(4 @,./$= ,8

    '(/$(%./0 :/? ',99.$9(/$ :%(

    2.0234 :@@3.':D3( $, :'2.(N./0 $(:9

    4,&% $(:9 1.$2 $2( :&$,/,94 $,

    8,%0, %(0&3:% 9(($./0= ./ 8:N,&% ,8

    ?.0.$:3 ^'2('-C./=M ,% 1,%- =2:%./0

    N.: 9,D.3( @3:$8,%9=> 4,& :%(@%,9,$./0 : 9./?=($ ,8 '%(:$.N(

    :/? $2( :0.3( @%./'.@3( ,8 ^8:.3./0 8:=$MR

  • 8/13/2019 Teams That Flow - eBook from Nokia

    44/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 65

    I2( /(1 (9@2:=.= .= ,/ : D.:= 8,%

    :'$.,/ C %:$2(% $2:/ =.$$./0 .?3( :/?

    .= $, ?.N( ./> 0($ =$:%$(?> :/? 2:N(

    =,9($2./0 $, =2,1 4,&% ',33(:0&(=

    D4 $2( (/? ,8 $2( ?:4R 78 .$M= $2( 1%,/0

    ?.%('$.,/> $2(/ $2(4 ':/ 2(3@ 0&.?(

    4,& 1.$2 ',/=$%&'$.N( ',99(/$=> :/?

    $2( %(=&3$ .= : @%,$,$4@( $2:$ ':/ D(D&.3$ &@,/ := ,@@,=(? $, : D3:/- =3:$(R

    I2(%( 1.33 D( ,'':=.,/= 12(/ 2,3?./0

    : 9(($./0 %(:334 .= $2( ,/34 =,3&$.,/R

    7/ $2(=( =.$&:$.,/=> .$M= .9@,%$:/$

    $, $:-( =$(@= ./ :?N:/'( $, (/=&%(

    &=(8&3 ,''&@:$.,/ ,8 (N(%4,/(M= $.9(R

    U,& 9.02$ :3=, D( ./$(%(=$(? $,

    $%4 $2( (;(%'.=( ./ $2( :@@(/?.;

    ,8 $2.= D,,-> 12.'2 :.9= $,

    2(3@ 4,& 9:-( 4,&% 9(($./0=

    2:@@.(% :/? 9,%( @%,?&'$.N(R

    I2( /(1 (9@2:=.= .= ,/ : D.:= 8,%

    :'$.,/ C %:$2(% $2:/ =.$$./0 .?3( :/?

    .= $, ?.N( ./> 0($ =$:%$(?> :/? 2:N(

    =,9($2./0 $, =2,1 4,&% ',33(:0&(=

    D4 $2( (/? ,8 $2( ?:4R 78 .$M= $2( 1%,/0

    ?.%('$.,/> $2(/ $2(4 ':/ 2(3@ 0&.?(

    4,& 1.$2 ',/=$%&'$.N( ',99(/$=> :/?

    $2( %(=&3$ .= : @%,$,$4@( $2:$ ':/ D(D&.3$ &@,/ := ,@@,=(? $, : D3:/- =3:$(R

    I2(%( 1.33 D( ,'':=.,/= 12(/ 2,3?./0

    : 9(($./0 %(:334 .= $2( ,/34 =,3&$.,/R

    7/ $2(=( =.$&:$.,/=> .$M= .9@,%$:/$

    $, $:-( =$(@= ./ :?N:/'( $, (/=&%(

    &=(8&3 ,''&@:$.,/ ,8 (N(%4,/(M= $.9(R

    U,& 9.02$ :3=, D( ./$(%(=$(? $,

    $%4 $2( (;(%'.=( ./ $2( :@@(/?.;

    ,8 $2.= D,,-> 12.'2 :.9= $,

    2(3@ 4,& 9:-( 4,&% 9(($./0=

    2:@@.(% :/? 9,%( @%,?&'$.N(R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    45/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    46/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1

    $!& $$ F1 D%:./=$,%9= :%(:/ (/,%9,&=34 @,@&3:% $('2/.W&(

    8,% =,&%'./0 '%(:$.N( .?(:= 8%,9

    : $(:9 C D&$

    $2( 9(9D(%= =2,&3? (/0:0( ./ :

    kD%:./=$,%9>l 12.'2 9(:/= k&=./0

    $2( D%:./ $, =$,%9 : '%(:$.N(

    @%,D3(9m:/? ?,./0 =, ./ ',99:/?,

    8:=2.,/> 1.$2 (:'2 =$,%9(%

    )F

    [=D,%/ D,:=$(? $2:$ $2( @,1(%

    ,8 D%:./=$,%9./0 2:? ,/'(

    ./=@.%(? : 0%,&@ ,8 $(/ 9:%-($./0

    @%,8(==.,/:3= $, '%(:$( (.02$4C

    =(N(/ /(1 :?N(%$.=./0 .?(:= ./

    /./($4 9./&$(= C :/ .9@%(==.N(

    %:$( D4 :/4D,?4M= =$:/?:%?=R

    [=D,%/ ./=.=$(? $2:$ ,/( ,8 $2( 9,=$

    .9@,%$:/$ 8:'$,%= 8,% : D%:./=$,%9

    $, =&''((? .= :/ :0%((? 3:'- ,8

    /(0:$.N( '%.$.'.=9q :3=, -/,1/ := $2(

    ',99,/34 =$:$(? (/',&%:0(9(/$

    $2:$ ^$2(%( :%( /, 1%,/0 :/=1(%=MR

    @%:.=( $(/?= $, 9:-( .$ D3,,9 12.3(?.=',&%:0(9(/$ ,8$(/ /.@= .$ ./ $2(

    D&?>l 1%,$( [=D,%/R kJ,%0($ W&:3.$4q

    :.9 /,1 $, 0($ : W&:/$.$4 ,8 :/=1(%=R

    +2(/ 4,&M%( $2%,&02> 4,&% =2(($ ,8

    @:@(% 9:4 D( =, 8&33 ,8 %.?.'&3,&=

    /,/=(/=( $2:$ 4,&M33 D( ?.=0&=$(?R

    i(N(% 9./?R U,&M%( 3,,=(/./0 &@

    4,&% &/8($$(%(? .9:0./:$.,/m

    9:-./0 4,&% 9./? ?(3.N(%Rl

    ))

  • 8/13/2019 Teams That Flow - eBook from Nokia

    47/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 6*

    H,1(N(%> :'',%?./0 $,

    [=D,%/M= ',/'(@$ ,8 $2( D%:./=$,%9

    := : 8(%$.3( '%(:$.N( ./'&D:$,% .=

    D,$2 ,&$?:$(? :/? 9.=./8,%9(?R

    [/( .==&( .= $2:$ 12(/ D%:./=$,%9./0

    ./ : 3:%0( 0%,&@> 0(/(%:334 : 8(1

    ?,9./:/$ @:%$.'.@:/$= 1.33 ',/$%,3

    8,% 8(:% ,8 =@(:-./0 &@R

    I2( 2(%? 9(/$:3.$4 $2:$ D%:./=$,%9./0

    0%,&@= :%%.N( :$ 1.33 &=&:334

    @%,?&'( 9&/?:/( .?(:= %:$2(%

    $2:/ :/4$2./0 $%&34 (;'.$./0R

    7/=$(:?> :/? $2(/ @%(=(/$ ',9@3($(

    .?(:= $, $2( $(:9 $, D( '%.$.W&(?R I2.=

    @%,'(== N:=$34 ./'%(:=(= $2( 3.-(3.2,,?

    ',9./0 $, $2( 0%,&@M= :1:%(/(==R

    (N.?(/'( D:'-= &@

    $,,R J,% (;:9@3(> ./ :/ (;@(%.9(/$./$, $2( ':=(= 8,% :/? :0:./=$

    Z:3.8,%/.:> )ET =$&?(/$= 1(%( =@3.$

    @%(=(/$(? 1.$2 $2( $:=- ,8 0(/(%:$./0

    ./ /(.02D,&%./0 #:/ J%:/'.=',R

    7/ $2.= (;@(%.9(/$> ,/( 0%,&@ ,8

    $(:9= 1(%( :=-(? $, D%:./=$,%9 8,%

    =,3&$.,/=> :/,$2(% 0%,&@ 1(%( $,3? $,

    =&00(=$ ./?.N.?&:3 .?(:= D(8,%( 2(:N.34

    $, @&%=&( :/4 $('2/.W&( $2(4 1.=2(?R

    =2,1(? $2:$ $2( 9,=$ @%,?&'$.N(:/? '%(:$.N( 0%,&@ 1(%( $2,=(

    $2:$ '%.$.'.=(? :/? ?(D:$(?

    (:'2 ,$2(%= =&D9.==.,/=> 1.$2

    :39,=$ )To 9,%( .?(:= $2:/ $2(.%

    ',9@($.$,%=> :/? ./?.N.?&:3 $(:9

    9(9D(%= ,8 $2( '%.$.':3 0%,&@ =$.33

    1:/$./0 $, ',/$%.D&$( :/ :N(%:0(

    ,8 =(N(/ 8&%$2(% .?(:= (:'2 (N(/

    :8$(% $2( =(==.,/ 2:? (;@.%(?R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    48/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1

    $%

    #E*@ ZT=A2- \A W>,@M=>@A+ +1 J5@;+=?=+:]S&

    ^A=?@53=+: 1B J;0=B15A=;& *++,-..A1G=;40:.!*_@,I`

    6a

    Z2:%3:/ i(9($2> $2( @%,8(==,%

    %(=@,/=.D3( 8,% $2( =$&?4 (;@3:./(?L

    k+2.3( $2( ./=$%&'$.,/ ^\, /,$ '%.$.'.](M

    .= ,8$(/ '.$(? := $2( .9@,%$:/$

    ./=$%&'$.,/ ./ D%:./=$,%9./0> $2.=

    :@@(:%= $, D( : ',&/$(%@%,?&'$.N(

    ?(D:$( :/? '%.$.'.=9 ?, /,$ ./2.D.$

    .?(:= D&$> %:$2(%> =$.9&3:$( $2(9%(3:$.N( $, (N(%4 ,$2(% ',/?.$.,/Rl)5

    J,% ,DN.,&= %(:=,/= .$ ':/ D(

    ,8 : ',/'(@$> D&$ $2.= (;@(%.9(/$

    '(%$:./34 =((9= $, =&00(=$ $2:$ 8,%

    @&%( .?(: 0(/(%:$.,/ :3,/(> $2( ^=:8(

    ],/(M ,8 : D%:./=$,%9./0 =(==.,/

    ?,(= /,$ @%,N.?( := 9&'2 ,8 :

  • 8/13/2019 Teams That Flow - eBook from Nokia

    49/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 6!

    ^'2:33(/0(M> :/,$2(% ,/( ,8 $2(

    7$ :3=, 8%(W&(/$34 %(=&3$= ./ $2(

    =$%,/0(=$ .?(: D(',9./0 $2( 9,=$

    @%(N:3(/$R 78 @(,@3( :%( %(W&.%(?

    $, (;@3:./ $2(9=(3N(= %:$2(% $2:/

    2:N( $2(.% .?(:= 0, &/W&(=$.,/(?>

    D(',9( (;@,=(?> 12.3( $2( 9,=$

    %,D&=$ =,3&$.,/ %(N(:3= .$=(38R

    -(4 '2:%:'$(%.=$.'= .= %(@%(=(/$(?L

    .= : 8,%9 ,8 ?.:3,0&(R +.$2,&$

    ',/N(%=:$.,/=> 0,:3=> :/? @:==.,/=>

    $2,=( 9,9(/$= ,8 8%.'$.,/ D%./0

    =$%,/0 8((3./0= ,&$ ,8 @(,@3(R

    %(:==(== $2(.% N:3&(= :/? N,':3.=(

    (;:'$34 124 $2(4 8((3 $2( 1:4 $2(4 ?,>

    12:$ (;:'$34 .= 9:-./0 $2(9 &@=($>

    :/? 12:$ /((?= $, D( ?,/( :D,&$

    12(/ .$ 3(:?= $,1:%?= %(=,3&$.,/R

    I2:$M= 2,1 ,'':=.,/:3 :%0&9(/$=

    ':/ @%,?&'( : -./? ,8 '3:%.$4

    $2:$ ./ '(%$:./ =.$&:$.,/= .=9,%( N:3&:D3( $2:/ : @(%8('$34

    78 4,& /,$.'( : =2.8$ 1.$2./ 4,&%

    $, ?(:3./0 1.$2 $2( @%,D3(9 .= $,

    0:$2(% $2( %(3(N:/$ @:%$.(= :/?

    ?.%('$34 :'-/,13(?0( $2:$ $2(.==&( (;.=$=R d4 D%./0./0 .$ ,&$ ./$,

    $2( ,@(/> 4,& 0.N( D,$2 =.?(= :/

    ,@@,%$&/.$4 $, :.% $2(.% =.?( ,8 $2(

    9:$$(% :/? %(N(:3 $2(.% @(%=@('$.N(R

    $H5 :B> @7 i:$&%:334> 12(/ 4,& 2:N( '%(:$.N( @(,@3( 1,%-./0 '3,=(34 :3,/0=.?( ,/( @,@&3:% ,@./.,/> :/ (3(9(/$ ,8 8%.'$.,/ ./ $2( 9.; .=/M$ :31:4= /(0:$.N(R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    50/66

    Z,99&/.':$.,/I(:9= I2:$ J3,1 6S

    :$ $2( %,,$ ,8 $2( @%,D3(9R A(%2:@=

    Y:%4 8((3= := $2,&02 b&=$./ .= /,$

    :??%(==./0 2.= %(=@,/=.D.3.$.(= ,/ :

    7/ $2.= =.$&:$.,/ 4,& 9:4 1(33 ?.=',N(%

    $2:$ b&=$./ .= 2:N./0 $%,&D3( 1.$2

    ,N(%3,:?(? (3=(12(%(> :/? D,$2

    @:%$.(= :%( 8((3./0 := $2,&02 $2(4

    2:N( $,, 9&'2 1,%- $, ?, :/? /,$

    (9,$.,/> .$ 9:-(= .$ 9&'2 (:=.(% 8,%

    $2(9 $, &/?(%=$:/? ,/( :/,$2(%R

    9:-./0 : '3(:% ?('.=.,/ ,/ 12:$ 1.33

    2:= : 2:D.$ ,8 8(=$(%./0 1.$2./ $2(

    =2:?,1= ,8 :9D.0&.$4R 78 (N(%4D,?4

    .= FTTo '(%$:./ ,/ 2,1 $2./0= 1.33

    D( '2:/0./0> 4,& %(9,N( $2( %.=- ,8

    8&%$2(% @%,D3(9= D(8,%( $2(4 :%.=(R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    51/66

    V:3&(= :/? 0,:3=I(:9= I2:$ J3,1 ET

    F1.+%& 1#* 4"1.&

    D(./0 @:%$ ,8 $2:$ $(:9R U,&% N:3&(= 1.33 2:N( :/ .9@:'$ ,/ $2((9,$.,/:3 ',//('$.,/ $2:$ @(,@3( 2:N( 1.$2 $2( $(:9> 12.3( 0,:3=

    ,8 9(($./0 $2(9> 4,&% $(:9 9(9D(%= /((? $,L

    J ^$(4&5%/$( %D4.

    I2( 9(9D(%= /((? $, -/,1

    12:$ $2( N:3&(= :/? 0,:3= :%(>

    :/? %(:334 &/?(%=$:/? $2(9R

    I2(4 =2,&3? D( 8:9.3.:% (/,&02

    $, =$:4 :$ $2( 8,%(8%,/$ ,8 $2(.%

    9./?=> :/? (:'2 @(%=,/ =2,&3?:3=, D( :D3( $, (;@3:./ $2(9

    J

    I2( 9(9D(%= /((? $, 8((3 $2:$

    $2(4 :%( ./'3&?(? ./ ',33:D,%:$.N(

    (;@(%.(/'(=> 2:N( : @:%$ $, @3:4 ./

    &@2,3?./0 $2( N:3&(= :/? %(:'2./0

    2:N( =,9($2./0 $, 0:./ 8%,9 $2(9R

    J

    U,&% 0,:3= :/? N:3&(= /((? $, 8((3

    %(:3.=$.' :/? :$$:./:D3(> ,% $2(4 1.33

    8:33 D4 $2( 1:4=.?( :/? D(',9( :

    =,&%'( ,8 8%&=$%:$.,/R

    J I2(%( =2,&3? D( : 8%:9(1,%- D4

    12.'2 4,& ':/ 9(:=&%( 2,1 1(33 4,&

    :%( 3.N./0 &@ $, 4,&% N:3&(= :/? 2,1

    4,& :%( @%,0%(==./0 $,1:%?= 4,&%

    0,:3=R

  • 8/13/2019 Teams That Flow - eBook from Nokia

    52/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    53/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    54/66

    E5I(:9= I2:$ J3,1 H:@@./(==

    b&=$ D(./0 @:%$ ,8 : $(:9 ':/ 9:-(

    @(,@3( 2:@@.(%q : @=4'2,3,0.':3 =$&?4

    8,&/? $2:$ $2( ',99&/.$.(= (;2.D.$./0

    $2( D(=$ 1(33CD(./0 1(%( $2,=( $2:$

    12.'2 =(38C',/='.,&=/(== .= 0%(:$34

    %(?&'(? :/? ,/( 8((3= 9(%0(? 1.$2

    =,9($2./0 0%(:$(% $2:/ $2( =(38>D(':&=( $2( =(38 ':/ D( :/ ,D=$:'3(

    $, 2:@@./(==R gI2.= :3=, 2:%-= D:'-

    $, $2( 8,&%$2 ,8 Z=_-=](/$9.2`34.M=

    2:N./0 : =(/=( ,8 $%&=$ ./ 4,&% $(:9

    $2:$ 3($= 4,& 8((3 &/=(38',/='.,&=Rh

    7/ :??.$.,/> $2( @=4'2,3,0.=$ Z2:%3(=

    :9,/0 0%,&@=> :/? ',/'3&?(?

    C 1,%-./0 :3,/(R

    C 1,%-./0 ,/ 4,&%

    ,1/ $:=- ./ $2( ',9@:/4 ,8 ,$2(%=R

    C ',33:D,%:$./0

    ,/ : $:=- 1.$2 ,$2(%=R

    I2( 9,%( =,'.:3 :/? ',33:D,%:$.N(

    $2( @:%$.'.@:/$= 8,&/? .$R

    J3,1 .= ./8('$.,&= C .$ =@%(:?= W&.'-34

    1.$2./ $(:9=R +:3-(% 1%.$(= $2:$ ./

    2.0234 ./$(%?(@(/?(/$ =.$&:$.,/=>

    8,% (:'2 ,$2(%R [% ./ ,$2(% 1,%?=> ./

    2.0234 ',2(=.N( $(:9= ./ 12.'2 $2(%(

    .= :0%((9(/$ ,/ 0,:3=> @%,'(?&%(=>

    %,3(= :/? 9,?(= ,8 ',99&/.':$.,/>

    )6

    H:N./0 0,,? ',99&/.':$.,/>

    '3(:% 0,:3= :/? N:3&(= :/?

    1,%-./0 1.$2 $('2/,3,04 1.33 :33

    2(3@ $, ',/$%.D&$( $, $2( ,N(%:332:@@./(== ,8 4,&% $(:9 $,,R

    H,1(N(%> .$M= .9@,%$:/$ $, %(',0/.=(

    $2:$ 8%.'$.,/ :/? $(/=.,/ 1.$2./ :

    $(:9 .= /,$ : ?.=:=$(%> ./ 8:'$> .$ ':/

    D( : %.'2 =(:9 ,8 '%(:$.N.$4R J%.'$.,/

    .= 3.-(34 $, ,''&% ./ : ?.N(%=( $(:9

    ,8 @(,@3( 12, :%( @:==.,/:$( :D,&$

    $2(.% 1,%-> :/? 2:N( ',/N.'$.,/ ./$2(.% ,@./.,/=R I2( -(4 g:= =((/ ./

    2,3:'%:'4h .= $, $:@ ./$, $2( .?(:=

    :/? @:==.,/= $2:$ 8&(3 8%.'$.,/ :/?

    ?.=:0%((9(/$> %:$2(% $2:/ 3($ $2(9

    8(=$(% :/? $&%/ ./$, ?.==:$.=8:'$.,/R

    $' -D/&345 V/3C4&E

    #K;@(%.(/'./0 J3,1L 7= ?,./0 .$ $,0($2(% D($$(% $2:/

    b,&%/:3 ,8 A,=.$.N( A=4'2,3,04>*++,-..A1G=;40:.!)?62?0

  • 8/13/2019 Teams That Flow - eBook from Nokia

    55/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    56/66

    H:@@./(==I(:9= I2:$ J3,1 EE

    7/ $2.= 1:4> i.;,/Y'7//(= .= 0.N(/

    : '3(:% ./=.02$ ./$, :/,/49.=(?

    :/? ':/ 9,/.$,% .$ ,N(% $.9( :/?

    :'$ :'',%?./034R [/( .99(?.:$(

    Y,/?:4= := D(./0 : %(0&3:% %('&%%(/$

    I2.= ?:$: .= ',33('$(? ./$, :

    =@%(:?=2(($> :/? 1((-34 %(=&3$=

    :%( ?.=@3:4(? $, :33 1.$2 : @%./$,&$

    $%:'- $2.= 2:@@./(== :0:./=$ ,$2(%

    8:'$,%= =&'2 := 2,&%= 1,%-(?>

    P '3(:% ./?.':$.,/ ,8 $2( 0(/(%:3

    9,,? ,8 $2( $(:9 @%,N.?(= :/

    ./$(%(=$./0 ,@@,%$&/.$4 $, =@,$

    3:%0(% @%,D3(9= D(8,%( $2(4 ?(N(3,@R

    7$ D(',9(= : -./? ,8 (9,$.,/:3

    9,%( :$$(/$.,/> :/? 12:$ ?((@(%@%,D3(9= $2,=( $%,&D3(=,9(

  • 8/13/2019 Teams That Flow - eBook from Nokia

    57/66

    H:@@./(==I(:9= I2:$ J3,1 E*

    @R #$(484$(4$% &454/&*D

    P/ ./0%:./(? @:==.,/ 8,% -/,13(?0(

    :/? '&%.,=.$4 1.$2./ $2( $(:9R

    !R B4*3/&/%+'$ 'M 6'/35

    P '3:%.$4 ,8 ?.%('$.,/> @&%@,=(>

    :/? (;@('$:$.,/=R

    ,R [C+335 5D/&+$6

    P/ :'$.N(34 2(3@8&3 =4=$(9 8,%

    =@%(:?./0 -/,13(?0(> /,$ 2,:%?./0 .$R

    AR S&/+5+$6 *'334/6)45 P @,=.$.N( 8((?D:'- 3,,@ 8,%

    %(',0/.=./0 ',/$%.D&$.,/= :$ (N(%4

    3(N(3R I2.= ',&3? :3=, D( %(8(%%(? $,

    =.9@34 := ^%(=@('$M> D&$ @%:.=( .= :

    9,%( ,N(%$ (;@%(==.,/ ,8 $2.= .?(:

    7$M= (:=4 $, =.3(/$34 %(=@('$

    =,9(D,?4R A%:.=./0 $2(9 $:-(= :

    =$%,/0(% %(=&3$=R

    P/ ,@(/ 8,%&9 8,% N,.'./0 ',/'(%/=

    :/? %,:?D3,'-= D(8,%( $2(4

    D(',9( (/?(9.'R

    [/'( $2( 1,%-./0 ?:4 .= ,N(%> $2(

    9,=$ .9@,%$:/$ $2./0 .= $, (/=&%(

    : =&=$:./:D3( 1,%-./0 '&3$&%(> D40%,1./0 $,0($2(% :/? :?:@$./0 $,

    '2:/0( ./ :/ :0.3( 1:4 C D&%/ ,&$>

    =$%(==> :/? D,%(?,9 /((? /,$ D( :

    @:%$ ,8 $2( (W&:$.,/R +.$2 $2.= -./?

    :%( 8&$&%(C@%,,8(? 8,% :/4 =(.=9.'

    =2.8$= $2:$ 9.02$ D( $2%,1/ $2(.% 1:4>

    &@C$, :/? ./'3&?./0 $2( ?(@:%$&%( ,8 :

    3./'2@./ $(:9 9(9D(%R

    U,& =2,&3? =$%.N( $, ',9@%.=( 4,&%

    1,%-8,%'( ,8 : ',33('$.,/ ,8 MIC=2:@(?

    @(,@3(MR +.$2 : D%,:? (;@(%.(/'(CD:=(

    =&@@,%$./0 : '(/$%:3 :%(: ,8 (;@(%$.=(>

    :/? : 2:D.$&:3 @:$$(%/ ,8 =-.33C=2:%./0

    :/? ',33:D,%:$.,/ ./ @3:'(> $(:9

    $2%,&02,&$ $2(.% ':%((%=R

    9(9D(%= :D.3.$.(= :%( .9@%,N(?

    :3,/0=.?( $2(.% ',33(:0&(=r:/? :8$(%

    9&'2 (:=.(% $, ?(9,/=$%:$(R #,9( ,8 $2( @,=.$.N( $(:92:D.$= (;2.D.$(? D4 2.02 @(%8,%9./0 $(:9= :%(L

  • 8/13/2019 Teams That Flow - eBook from Nokia

    58/66

    A(%2:@= $2( 9,=$ &=(8&3 :'$.,/ 4,&

    ':/ $:-( %.02$ /,1 .= $, =2:%( $2(=(

    .?(:= 1.$2 4,&% ',33(:0&(=> =$:%$ :

    ',/N(%=:$.,/ :D,&$ 2,1 4,&% $(:9

    4,& 2.$ $2:$ =$:$( := : 0%,&@R

    P=- (:'2 ,$2(% W&(=$.,/= ?(=.0/(?

    $, @&=2 $2,&02$ 8,%1:%?> 9,N(

    :1:4 8%,9 ',/=(/=&= ,% 0%,&@C$2./->

    :/? ?.N./( $2( =$%,/0(=$ $%&$2R

    +2:$ ?,(= ^,@$.9:3M 3,,- 3.-( 8,% 4,&%

    D( ?,/( $, :'2.(N( $2:$ =$:$( 9,%(

    ,8$(/> :/? 12:$ 1.33 2:N( $, '2:/0(

    [/'( 4,& D(0./ $, %(0&3:%34 $:3- :D,&$

    :/? @.'- :@:%$ $2( .//(% 1,%-./0=

    ,8 4,&% 0%,&@ =$%&'$&%(> 4,&M33 =$:%$

    -((@ $2( ',/N(%=:$.,/= 0,./0R

    b&=$ := (:'2 ./?.N.?&:3 .= &/.W&(> =,

    $,, .= (N(%4 $(:9 : ,/(C,8C:C-./?

    &/.$ ',9@%.=(? ,8 =,'.:3 ?4/:9.'=>

    N:3&(=> /((?=> :/? 9($2,?= $2:$ :%(

    [N(% $.9(> 4,&M33 D&.3? :/ ./$(%/:3

    1.33 D(',9( 12:$ 4,&% $(:9 ?,(= D(=$R

    I2(%(M= : N(=$(? ./$(%(=$ 8,% :/4

    ,%0:/.=:$.,/ ./ 2:N./0 $(:9=

    .//,N:$.,/> :/? 8:=$(% @%,0%(==R

    H,1(N(%> ,/ :/ ./?.N.?&:3 3(N(3> $2(%(

    9:-(= &= $2( D(=$ $2:$ 1( :%( :D3(

    P $(:9 ',9@%.=(? ,8 %(9:%-:D3(

    ./?.N.?&:3= 1,%-./0 $,0($2(% $,

    8:% =$%,/0(% $2:/ $2( =&9 ,8 .$= @:%$=R

    _I'C+/H%V'&C

    [$2(% D,,-= ./ $2( #9:%$(%

    KN(%4?:4 =(%.(=L

    B45+6$ K')& B/G

    2$$@LQ/,-.:R34Q\U\(D,,-

    2$$@LQQ/,-.:R34QYY(D,,-

    Z,/'3&=.,/I(:9= I2:$ J3,1 Ea

    !@;A6G?D@;

  • 8/13/2019 Teams That Flow - eBook from Nokia

    59/66

  • 8/13/2019 Teams That Flow - eBook from Nokia

    60/66

    ESI(:9= I2:$ J3,1 O(:?./0 3.=$

    -D/&345 V/3C4&E

    K;@(%.(/'./0 J3,1L 7= ?,./0 .$ $,0($2(%

    *++,-..A1G=;40:.!)?62?0

    ^+24 4,&% D,== ':%(= .8 4,&M%(

    2:@@4M> J:=$ Z,9@:/4

    *++,-..A1G=;40:.!Ba;GE>

    N4&+ V+33+/.5E

    ^A(,@3( 9:/:0(9(/$ ./ :/ :0.3( =($$./0M>

    R1?@5A>@A+ d=2=+;0 D@5?=I@&

    *++,-..A1G=;40:.!Ba;R+1

    N/3+$(/ `433./$E

    Z,99&/.':$.,/ ./ $2( +,%-@3:'(>

    *++,-..A1G=;40:.!2fX8bR

    *++,-..A1G=;40:.!@UI0:D

    *++,-..A1G=;40:.!@UI`Cf

    =D4 H6+34 N/$+M45%'

    *++,-..A1G=;40:.!2fXgLT

  • 8/13/2019 Teams That Flow - eBook from Nokia

    61/66

    *TI(:9= I2:$ J3,1 I,,3=

    Z/54*/.8 /$( -/.84&

    2$$@=LQQD:=(':9@R',9Q

    2$$@LQQ(N(%/,$(R',9Q

    #F===

    2$$@=LQQ.8$$$R',9

    ]+6D%D')54

    [email protected]$2,&=(:@@R',9Q

    N4&3+$

    /($Q(/Q9(%3./Q

    N+*&'5'M% ]G$*

    2$$@LQQ111R9.'%,=,8$R',9Q(/C0DQ

    D&=./(==Q@%,?&'$=Q34/'C)TF5Q

    I'a/D)$/2$$@LQQ/,-:2&/:R',9Q

    ;4(.+$4 /$( ;4(.+$4 =' b'

    2$$@LQQ111R%(?9./(R,%0Q

    2$$@=LQQ=-4?%.N(R3.N(R',9Q

    [CG84

    2$$@LQQ111R=-4@(R',9Q

    =&433' /$( =&433+Q'

    2$$@=LQQ$%(33,R',9Q

    `)&.'

    2$$@LQQ]&%9,R,%0Q

    $@@6?

  • 8/13/2019 Teams That Flow - eBook from Nokia

    62/66

    *FI(:9= I2:$ J3,1 I,,3=

  • 8/13/2019 Teams That Flow - eBook from Nokia

    63/66

    *)I(:9= I2:$ J3,1 K;(%'.=( F

    d(8,%( $2( 9(($./0L

    S)&8'54c9:-( =&%( 4,& -/,1

    124 4,&M%( 9(($./0 :/? 12:$ 4,&%

    =+.4E 83/*4 /$( M'&./%c$2./- :D,&$

    12($2(% 4,& /((? $, 9(($ ./ @(%=,/>

    2,1 3,/0 4,& /((?> :/? 12(%( :/?

    12(/ 4,&M33 9(($R

    H64$(/c'%(:$( :/? ?.=$%.D&$( :

    1%.$$(/ :0(/?: 8,% 4,&% 9(($./0>

    3.=$./0 $2( $,@.'= 4,&M33 ',N(% :/? $2(

    ?(=.%(? ,&$',9(R

    S4'834c$2./- :D,&$ 12, /((?= $,

    :$$(/? :/? 124> :/? ?('.?( 12, 1.33

    '2:.% $2( 9(($./0> $:-( /,$(= :/?$%:'- :'$.,/=R

    S&48c9:-( =&%( $2:$ (N(%4,/( -/,1=

    12:$ $:=-= $2(4 /((? $, ',9@3($( ,%

    12:$ %(:?./0 $2(4 /((? $, ?, D(8,%(

    $2( 9(($./0R

    \&%./0 $2( 9(($./0L

    =+.4c=$.'- $, 4,&% =$:%$ :/? (/? $.9(=R

    P0(/?:L =$:4 ,/ $,@.'R

    I'%45c$:-( /,$(= :/? -((@ : %(',%? ,8

    12, /((?= $, ?, 12:$ D4 12(/R

    P8$(% $2( 9(($./0L

    I'%45c=(/? $2(9 %,&/? := W&.'-34 :=

    @,==.D3(R

    H*%+'$5c',9@3($( :/4 :'$.,/= 4,& 1(%(

    =($R

    ;48'&%c%(@,%$ D:'- 1.$2 &@?:$(= :=

    %(W&.%(?R

    %N5BAD?5 STQ5>>5B 955>D;

  • 8/13/2019 Teams That Flow - eBook from Nokia

    64/66

    I(:9= I2:$ J3,1 K;(%'.=( F

    I, 2(3@ (/=&%( $2:$ 4,&% 9(($./0 =$:4= ,/$%:'-> :=- $2:$ $2( 0%,&@ 9:-(= $2( 8,33,1./0@3(?0(= D(8,%(2:/?L

    J

    J

    J

    J

    J

    J

    *5

  • 8/13/2019 Teams That Flow - eBook from Nokia

    65/66

    *6I(:9= I2:$ J3,1 K;(%'.=( )

    d(0./ $2.= 1((- D4 0:$2(%./0 (N(%4,/(

    $,0($2(% $, =2:%( $2( 8,33,1./0./8,%9:$.,/ 1.$2 $2( %(=$ ,8 $2( $(:9L

    J

    J

    J

    %' (' +$ '&(4& %' *'.834%4G')& 8&+'&+%+45R

    J # 3+C4c '$4 .'.4$%

    G') 8/&%+*)3/&3G 4$T'G4(R

    $1, @%.,%.$.(=> .$ 8,%'(= 4,& $,$2./- :D,&$ 12:$ .= $2( 9,=$

    @%(==./0 1,%- 8,% $2( 1((-R

    J,33,1 $2.= D4 ?.N.?./0 $2( ?:4= ,8

    $2( 1((- ./$, $1, :'$.,/ D3,'-= :/?

    I2(=( 9:4 D( 4,&% @%.,%.$.(=> ,$2(%

    3(== @%(==./0 9:$$(%=> ,% (N(/ =.9@3(

    ^(9:.3MR I2( .9@,%$:/$ $2./0 .= $,@%,N.?( : %,&02 ,&$3./( ,8 12:$ 4,&

    ',/=.?(% $, D( $2( 9,=$ (==(/$.:3

    &=( ,8 4,&% $.9(> :/? 2,1 9&'2 ,8

    $2( 1((- $2:$ .= 3.-(34 $, $:-( &@R

    KN(/ .8 $2( (/$.%($4 ,8 $2( $(:9

    ,/34 0:$2(% ,/'( @(% 1((->

    ?('3:%./0 $2.= ./8,%9:$.,/ $, $2(

    ',33('$.N( @%,N.?(= '3:%.$4 :/?$%:/=@:%(/'4 $, 2(3@ 8&%/.=2 $2(

    %N5BAD?5 KTLBD@BD>D?:>D@;

    I(:9 @%.,%.$.(= ':/ :$ $.9(= D( &/'3(:%> @:%$.'&3:%34 ./ 8:=$C@:'(?

  • 8/13/2019 Teams That Flow - eBook from Nokia

    66/66