teamecho presentation 2018-04 · kommentar / anregung zu dieser frage (anonym, aber für alle...
TRANSCRIPT
Des
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d by
Fre
epik
WORKFORCETRANSFORMATIONMastering the digital transformation with agile feedback
2
YOUR PERSONAL CONTACT
CARMEN SCHILCHERCustomer Happiness Manager
[email protected]+43 660 2014693
TEAMECHO AT:
3Image: Gregor Cresnar, Flaticon
WHAT AWAITS yOu
1. Setting the stage 2. The solution: TeamEcho 3. The product 5. Our customers4. How it works
4Source: Federal Statistical Office Germany, 2006Icons: Gregor Cresnar, Flaticon
ServicesAgriculture Production
Organization
4.0
1850 1900 1950 2000
TRANSfORmATION Of the wORld Of wORkThe trend towards the organization 4.0
5
AGILE MANAGEMENT
CORPORATE CULTURE
INNOVATION
TRANSPARENCY
LEADERSHIPDESIGN THINKING LEAN ORGANISATION
DISRUPTION
BUSINESS MODEL
ParticiPative LeadershiP
Cooperation
OrganizatiOnal Climate
EmployEE SatiSfaction
WORK-LIFE BALANCE
FEEDBACK
WAR foR TALENT
EmployEE REtEntion
ORGANIZATIONAL DeveLOpmeNT
CHANGE MANAGEMENT
EmployEE moTIVATIoN
Reflection
DIGITAL TRANSFORMATION
SCRUMCORPORATE STARTUP
EMPLOYER BRANDING
Knowledge Society
Self-ReSponSibility
ParticiPation
Human ResouRce Development
AutomAtion
BLOCKCHAIN
CLOUD COMPUTING
AICUSTOMER JOURNEY
Dynamic EnvironmEnt
Changing Conditions
CANVAS
INDUSTRY 4.0
INTERNET RECRUITING
DRIVE
COMMUNICATION
VIRTUALIZATION BIG DATA
INNOVATION MANAGEMENT
Digitalization
OKR
MOBILE
ORGANIZAtION 4.0
6
2 1
The besT employees
success
RecRuiTmenTFinding
engagemenTKeeping
Imagebackground: freevector.com
hR CHALLENgESSuccess = Recruitment + Retention
7
PeOPle ARe the dRIvINg fORCE
8Source: ICR Recruiting Trends 2017
of employers have difficulties filling vacancies.
PROBleM WAR fOR TALENT
9Source: Gallup Engagement Index, 2016
PROBleM EmPLOyEE RETENTION
of employees show no or low levels of commitment to their employer.
10
in
Source: Experteer, 2015
PROBleM EmPLOyEE POACHINg
highly-qualified employees have been acti-vely approached by recruiters at least once.
11Source: Jessica Pryce-Jones, Happiness at Work, 2010
HAPPy eMPlOYees
more motivated and productive
the commitment to their employer
fewer daysof sick leave
12
What can we do to improveemployee satisfaction and retention?
13Icons: Gregor Cresnar, Flaticon
extensive preparation
long, tedious questionnaires
time-consuming analysis
one-time-only insights
ANNuAL SuRvEyS RARelY PAY Off
14
RaRely pRoduce honest feedback
ANd fACE-TO-fACE CONvERSATIONS?
How are you? I’m fine, thanks.
15
how can we get honest feedback and spot problems immediately?
16Image: www.anthonyboyd.graphics
teAMechO: the cOMPANY mOOd bAROmETER
17
mmag. markus Koblmüller ceo Teamecho gmbh
“our vision is that everyone
should enjoy going to work.
and that’s where we want to help.”
18
analyze
ask
improve3
2
1
Icons: Gregor Cresnar, Flaticon
the TEAmECHO PRINCIPLE
19Icons: Gregor Cresnar, Flaticon
Ask the right questions at the right timeINtellIGeNt SuRvEy SySTEm
continuous feedbackQuestionsTeamecho algorithm
•30+ science-backed
questions
•6 categories
•Freely choosable survey intervals
(for example 2-3 questions per week)
•automatically the right questions at the
right time
20Image: Freepik
SuRvEy ALgORITHm IN detAIlThe ideal survey interval for every question
Volatile mental attitudes
stable mental attitudes
are assessed more frequently, for example every 4 weeks
How tense or stressed have you been feeling at work lately?
How satisfied are you with your salary/wage and the social benefits?
are assessed less frequently, for example every 16 weeks
21Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
Save
Comment / Suggestion to this question (anonymous but visible to all)
Additional comments, Suggestions (Your input is anonymous as well but visible to all team members.)
not energetic at all very energetic
How energetic have you been feeling at work lately?
not meaningful at all very meaningful
How meaningful or worthwhile do you feel your work tasks are?
Kommentar / Anregung zu dieser Frage (anonym, aber für alle sichtbar)
very comfortable
How comfortable have you been feeling at work lately?
Comment / Suggestion to this question (anonymous but visible to all)
not comfortable at all
1�
TeamEcho is anonymous and secure
AuTOmATEd SuRvEyS vIA e-MAIl
22Icons: Gregor Cresnar, Flaticon
View results & discuss solutions
analyze
• Real-timeinsightsintotheorganizationalclimate
• Makeyourteam’smoodtangible
• Spotchangesandtrendsearly
• Resultsvisibletoemployeesandmanagers
ResUlt ANALySIS
23Image: Pixeden
Send
n/a % (+n/a %)Identification with the Company
(+0 %)59 %
Organisation Climate
(+12 %)77 %
Working Conditions
(+3 %)57 %
Work Task
(+0 %)65 %
General Wellbeing & Health
(+4 %)83 %
Feelings at Work
Categories
(+10 %)70 %
5432
13
20
1 0
Details for all surveys as of 06. June 2018
Inspect
Satisfaction level decreased
Info 2⚠
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
08. March 18 21. March 18 03. April18 16. April 18 29. April 18 12. May 18 25. May 18
72 %
+ 4 %
Survey from 6. Jun 15
Show response rate
40 / 44
Satisfaction Index
Comments
© 2017 TeamEcho GmbH
Impressum
Evaluation
Company
Teams
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team|echo Evaluation COMPANY DEPARTMENTS
INDEX COMPARISON
TEAMS Team Marketing
Answer
Answer
28. May 18
04. Jun 18
Image: Pixeden
the teAMechO dASHbOARdBetter insights. Better decisions.
24
A1 Monday, Sept. 18 100 %
Comments
Send
Order: chronologically
Answer
Answer
25. Aug 18
18. Aug 18
04. Sep 18
Comments/ Suggestions
Dear team. Thank you for your feedback. We will discuss it in our jour fixe.
Cooperating with the other teams is much easier now. I really enjoy using this tool!
I was skeptical at first–but the so�warereally is great!
Image: Feepik
• Textualdeepdives
• Communicationinbothdirections(manager<->em-
ployee)
• Overcomechallengestogether
• Discusssuggestionsforimprovement
the teAMechO dISCuSSION mOduLECreate a culture of continuous feedback
25Icons: Gregor Cresnar, Flaticon
develOP, IMPleMeNt ANd evAlUAte mEASuRES
improve
Shape the organizational climate together
• Findsolutionstogether
• Taketherightactionattherighttime
• Activelyshapechangesintheworkenvironment
• Highlightmeasureswitheventmarkers
• Evaluatemeasurescontinuously
26
Company Departmentsevaluation teams
satisfaction Index InDeX ComparIson
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Company overall Location Linz Location Wels Location Steyr
07. sep 18 21. sep 18 05. oct 18 19. oct 18 02. nov 18 16. nov 18 30. nov 18
Mediation talks
Image: Pixeden
TEAmS IN COmPARISON wIth eveNt MARkeR
27Icons: Those Icons & Gregor Cresnar, Flaticon
higher
response rates
Faster
reaction
Takes only
2 min per week
honest
feedback
easy
usage
absolute
anonymity
WHy teAMechO?
28
IMPROve EmPLOyEE RETENTION
Reduce fluctuation and strengthen your professionals’ commitment to your company.
29
INcReAse EmPLOyER ATTRACTIvENESS
Satisfied employees are a decisive fac-tor in your employer branding efforts.
30
Imag
e: ja
vi_i
ndy/
Free
pik
Source: Jessica Pryce-Jones, Happiness at Work, 2010 / Harvard Business Review, 2011
INcReAse PROduCTIvITyANd REvENuE
Happy employees are 50 % moreproductive and increase revenue by an average of 37 %.
31Source: Jessica Pryce-Jones, Happiness at Work, 2010
SAvE COSTS
Emotionally committed employees take 67 % fewer days of sick leave compared to dissatisfied employees.
32
STAy ON TOP Of THINgS
Get real-time insights into the organiz-ational climate and identify problems before they emerge.
33
teAMechOIN uSE
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tRUsted BY OvER 100 CuSTOmERS ANd PARTNERS
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whY OUR CuSTOmERS LOvE uS
“Once a week TeamEcho shows us what’s really going on in the company.”
“Our employees’ feedback proves that TeamEcho is an activating factor.”
“The shorter the feedback loop, the better the chances of developing an organization.”
christoph steindl
CEO Catalysts GmbH
anna Wolfmayr
Human Resources Manager tech2b Inkubator GmbH
sam Zibuschka
CEO epunkt Internet Recruiting GmbH
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INTERESTEd?
CARMEN SCHILCHERCustomer Happiness Manager
[email protected]+43 660 2014693
TeamEcho GmbH Huemerstraße 23 4020 Linz
fOLLOW USwww.teamecho.at
facebook.com/listentoyourteam
Why not start a 6-month pilot project.