TEAM BUILDINGOperating Tactics

“None of us is as smart as all of us”

THE KEYCooperative & Synchronized work by a team produces

remarkable results

THE CHALLENGETo move from the realm of possible to the realm of

practice

FORMI

NG

STORMINGNORMING

PERFORMI

NG

STAGE I : FORMING

• Members are confused& hesitant about the task and the reasons for being a part of the team.

• New teams; learning how to work together.

• Personal relations are characterized by dependence.

FORMING: Operating Tips

• Define & Communicate the objective & the overall scope of the project.

• Document & share contact information

• Identify key communication point players.

• Identify personality types & work preferences

of each member

• Agree on a project friendly Meeting schedule.

• Meet in person as a complete team(weekly/daily/fortnightly)

FORMING: Operating Tips

STAGE II: STORMING

• Conflict What the group should do? How to behave with each other?

• Issues of control, competition, influence and decision making.

• Moving from “I” issues to “We” issues?

• Each member identifies & documents his/her primary objectives (up to 2).

• Team leader to ensure individual objectives match with those of the team.

STORMING: Operating Tips

STORMING: Operating Tips

• Meetings: Clear agenda, Specific deliverables & New action plans.

• Balance the load based on hours required to complete the project.

• Norms and roles develop.

• “How can I contribute to the group”?

• More collaboration over competition.

STAGE III: NORMING

NORMING: Operating Tips

• Decide on Who will do What and by When.

• Quickly set the frequency of work/fun rituals.

• Establish procedures to handle disagreements & an open channel for feedback.

STAGE IV: PERFORMING

• Group performs to its capacity

• Shared and participative leadership

• Productivity and Harmony

• Provide daily update of individual & team progress

• Assess opportunities & adjust workload.

• Evaluate Pros-Cons; Separate the idea from the person

PERFORMING: Operating Tips

3 Critical success factors•Openness: Members must be interested in feedback on performance.

•Explicitness: Conversations about intent & process of evaluation.

•Agreement: Before feedback, sender-recipient agreement on objectives and measure of evaluation is crucial.

PERFORMING: Operating Tips

• Periodically revisit assignments to ensure equitable distribution.

• Praise & celebrate major team milestones,

• Share compliments on a daily basis.

PERFORMING: Operating Tips

Groups vs. TeamsWorking Group TeamStrong, focused Shared

Individual Individual and mutual

Same as broader organizational mission

Team itself delivers the purpose

Individual Collective

Efficient Open ended discussions

Influence on financial projection and such

Assessment of collective work products

Discuss, decide, delegate Discuss, decide, work together

Leader

Accountability

Purpose

Work-product

Meetings

Measurement of effectiveness

Working style