teacher's manual
DESCRIPTION
teachers rights and dutiesTRANSCRIPT
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BUSINESS AND PROFESSIONAL ENGLISH CENTRE
Casablanca , Morocco.
TEACHERS MANUAL
( Rules , Procedures , and General Information )
Last Revised : July 2013
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Index:
Page
1 Introduction:
2 The Rules of the Game:
General Pedagogic & Administrative Things to Make Life Easier:
Punctuality:
Postponed Or Cancelled Classes:
3 Dress Code:
Classroom Ambience:
Lesson Planning:
Using Audio Visual Material:
4 Core Programmes and Supplementary Material
5 Audio/Video Cassettes and Books:
Photocopied Materials and Library Services:
6 Multi-Media Centre (Otherwise The Library):
Computers:
7 Telephone, Fax & E-Mail:
Tests, Exams , and Evaluation Reports:
Mid-Term Tests:
8 Final Exams:
Oral Exams:
9 Teachers Evaluation:
Level Discrepancies:
10 Late Tests:
Attendance Sheets:
11 Pink Cards:
Class Activity Record:
12 Time, Day or Programme Changes:
Teaching Private Students:
13 Inter-School Communications:
Time Sheet And Pay-Day:
14 The Newsletter:
15 When Something Goes Wrong:
16 Who Does What?
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IInnttrroodduuccttiioonn
Dear Colleague
This manual is meant to be a useful tool to all trainers in the centre. It is meant to
serve as a guide in all areas including the necessary paper work. We have tried to cover
all questions that you may need answered, and hope that you will find the manual useful.
We welcome your comments and suggestions.
One of the problems encountered by BPEC Trainers is the paper work. What form
to use in different situations and where to get them are the most common questions
asked by new trainers. Where to find supplementary grid material for your lessons and
who to approach in the case of pedagogical problems or classroom incidents.
Communication has been seen as a problem and this manual is a step in trying to
rectify this. Please read it in the tone that it has been written, not a set of rules but as
a user-friendly guide to working within the centre. It is designed to make your life
better and easier, within the centre.
The overriding aim is to help you to do your job in the best and easiest way
possible. We can all encounter problems, whether it be in the classroom or with
colleagues / the administration , and our aim is to make it easier to resolve such
situations by having clearer lines of communication throughout the centre structure.
The trainers are the centre; this message came through loud and clear in one of
the centres study days. However, the centre sets itself the highest standards and if
the trainers are the centre, they must reflect them. Our aim is to help you do just that.
We hope that your work here in BPEC will be both fulfilling and enjoyable.
Enjoyable for yourself, your colleagues, the administrative staff and, of course, your
participants, without whom there would be no centre BPECs objectives are to provide
English language instruction of the highest possible quality. A professional service in a
professional environment. Our aim is that you feel pride in achieving them.
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TThhee RRuulleess ooff tthhee GGaammee
There are over one hundred trainers and Admin staff in BPEC and we have trainers
in more than ten cities throughout the country. Any organisation of this size requires
certain rules and regulations to ensure that things run smoothly and efficiently, but
above all consistently.
You have a contract, which you have signed. This is a mutual agreement between
you and BPEC , and it lays down what the centre both gives and what it expects in return.
Please read your contract thoroughly. Attached to, (and part of) the contract is the list
of your Duties and Responsibilities and it is against this that your performance will be measured over the year. . This is as much for your benefit as the centres , so please
read it equally carefully and follow them (the Duties and Responsibilities) in the course
of your work.
Follow the rules and the game is both easier and more enjoyable
GGeenneerraall PPeeddaaggooggiicc aanndd AAddmmiinniissttrraattiivvee TThhiinnggss ttoo MMaakkee LLiiffee EEaassiieerr
Punctuality:
The centre trains professional and business people, (in the main) , and it is
important to be on time for all classes whether on or off centre. Being late creates a
bad impression of the centre and belittles you in the eyes of the participant. Punctuality
is respected throughout the world; even by people who never keep appointments. If the
centre purports to teach Business and Professional English, we, the trainers need to
reflect the better aspects of that.
You should also try and ensure that you are the first one to enter the classroom (so
as to greet your participants) and the last one to leave (to ensure that the classroom is
as you found it).
Postponed or Cancelled Classes:
If, through unavoidable circumstances, a class has to be cancelled or postponed, you
MUST let Admin know before doing so, in order that every effort can be made to find a substitute trainer, and avoid the cancellation. If you cancel a class, the centre loses
money and possibly a client.
If you are stuck down with the plague or just sick, make sure that you inform BPEC
as soon as possible so that a replacement can be arranged for your classes
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Dress Code:
The hated words but, as already stated, the centre expects you to reflect the
professional image that has been established over the years. Therefore, you should
dress appropriately when teaching. Men are expected to wear a tie. Jeans, jellabas, T-
shirts and sweat-shirts should not be worn when on duty in the school.
The majority of your participants will have come straight from their place of work
and you are at a psychological disadvantage if you are underdressed. It is better to be
on the same level as your participants.
Classroom Ambience:
This applies to new and especially foreign trainers who are new to Morocco. Your
demeanour in the classroom is of vital importance, not just for the centre but for you as
a teacher. The reasons and motivation for participants learning English varies immensely
but the majority need to learn the language for one reason or another. You, as the trainer, are providing a service and therefore respect the needs of the customer. The
client is always right and most of the Business English courses deal with the subject of
customer care. It is a well known fact that participants who enjoy their classes, learn
better.
Lesson planning:
Lesson plans are important as they help to organise your lesson and allocated time to
each item properly. For all the core courses there are grids which give suggestions as to
what additional material needs to be used in the class and planning your lesson means
that this material gets used effectively. The plan should also state the aims and
objectives of the lesson to enable effective presentation. The DoSs might provide with a
lesson plan template in case you are in need of one.
Using Audio Visual material:
As a trainer, you are responsible for looking after the equipment you use, whether
on or off centre. Make sure that you check that the audio-visual units in the
classroom are in working order and correctly set up before your lesson begins. If there is a problem consult the technician.
When you are assigned a class, please familiarise yourself with the audio-visual
equipment in the classroom assigned to you before starting lessons there.
Generally, the equipment is similar (but not identical) throughout the centre, but
if there is anything with which you are unfamiliar, ask for instructions on the use
of it from the technician. Make sure that, at the end of each lesson, all audio-
visual equipment is switched off, and that the white board is cleaned.
Some of the centres CD players are kept permanently on the sites of some
companies where there are regular classes. This is in order to save you the
trouble of carrying portable CD players back and forth. However, you should
make sure that this equipment remains available to your colleagues who may be
teaching at the same establishment but at different times.
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If you are allocated a CD player for private classes, please remember that it
remains the property of BPEC, and will have to be returned in good condition at
the end of the term (or when requested). When allocated any such equipment,
ensure that you check it carefully before signing it out and record any defects.
Core Programmes and Supplementary materials:
The centre has core programmes, which you need to follow. The aim of the courses
and the grid materials is to offer consistency in the training throughout the centre. This
is pretty well mandatory for open groups but there is some good degree how of
flexibility with closed groups and company classes. Each programme has a grid with all
the supplementary material required for the course Much time and effort goes into the
preparation and updating of these grids and you should respect them, and make full and
effective use of the grids.
If you have any problems with having either too little or too much material, because
of the level of your group, consult the DoSs.
The Internet, as a resource for teaching material, is vast and more and more
trainers are using it to get original material for their classes. The advantage of using
the Internet is that you can get material, which is bang up-to-date and totally relevant
to your classs requirements. Please, share any such material you might have and make it
available to other trainers by leaving a copy for the DoSs.
The teaching materials and aids:
Other than the main textbook, the workbook and accompanying audio CDs , that are
signed out to you for the term, you should return all audio CDs, video, CD ROMs and
books as soon as possible after your class. This is for the simple reason that there are
not infinite numbers of copies and the material needs to be available, should your
colleagues need it.
It is advisable to check the quality of any CDs you are intending to use in class, well
before the class begins. Some of the CDs can be of faulty, and you may want to leave
yourself time to get them changed if this happens.
Photocopied materials and Library services:
There are times when you will want or need material to be photocopied. At certain
times of the day the copy centre is frantically busy and therefore the following must be respected by everyone:
If you require ANY photocopying (other than supplementary grid material) there
is a simple request form (available in the copy centre). Use this, it makes it easier
(in the long run) for you and the guys who do the work.
Please fill in your requests in good time to avoid last minute panic. Unless it is
extremely urgent, you should make your requests at least 24 hours before you
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need the material. The centre appreciates that this is sometimes difficult, but
with a little planning , one should be able to get the requests for material
processed on the same / following day.
If you need to copy something out of a book in the library, fill in the request form
and leave it with the library supervisor who will pass on the request to the copy
centre.
Avoid using any (labelled) University or High school material in your classes. It
should not ever be necessary, as there is plenty of other equally good material
available.
All photocopying has to be done by the copy centre staff only. No one else is
authorised to do so. This is as much for your benefit as anything else and ensures
that you never get blamed because the machine has broken down.
The library is open for use to all trainers and participants. All are expected to
respect library rules and should see the librarian for any help required. There is
also a complete list of all A.V. CDs, books and other teaching aids.
BPECs materials must not be used for purposes other than those connected with
BPECs official work.
Multi-Media Centre (otherwise the library):
The centre is open at the following times:
9:00 to 12:30 / 15:00 to 19:20 Monday to Friday
9:00 to 12:30 on Saturdays
Needless to say, you cannot take any material out of the library without the
librarians permission. This is more a reference library rather than a lending library.
There is also a lot of material in the library that cannot be taken out at all unless
there is some overriding reason for which you will get special permission. However, much
of this material may be taken out, provided you borrow it over the weekend. The reason
for this is that material needs to be available for your colleagues and there are not
multiple copies of many of the books.
If you need to return a book when the multi-media centre is closed, it can be
returned to the staff on duty (the caretaker who is always on duty can return them for
you should the resource centre be closed). However, it is better if you plan ahead and
return things when the centre is open. This way you can be sure that it gets crossed off
the list.
There are as many (or more) books that have been archived, than there are in the
library. If you are looking for something particular, which you cannot find, ask the
librarian and you will be given a copy of the archive list. A copy of the list as well as
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separate book, CD, video and CD ROM catalogues, are available for reference on any of
the computers in the library.
Computers:
Please handle the computers with care. You can reserve a particular computer
provided you give the librarian sufficient notice.
Please do not, in any circumstances, download any material or programmes from the internet (other than known files attached to your incoming e-mails) without informing the
librarian first.
Telephone, Fax & E-mail:
If you need to call a local number, you can ask the receptionist to be put you through.
Please keep your personal calls to a minimum; the lines are always very busy with business
calls.
If you need to send a fax, give it to the administration to be sent. You get charged
pro-rata if it is for personal business, and the same applies for national and international
calls.
All trainers have GSMs and if you are new to the school you are strongly
recommended to get one for your own convenience as well as that of the centre. There
are few things more frustrating than crossing Casablanca at 7:00 am for a private class
to get there and find that your participant could not attend due to being summoned by
CEO and that hed been unable to contact you. Please also make sure that the
administration (and your private participants ) have your contact number.
The Multi-Media Centre is permanently connected to the Internet and the service is
free for all teachers. E-mail is the best way of contacting you and every trainer must
have an e-mail address so that they can be contacted even when they are not around the
centrel. If you have any problems and /or do not know how to get an e-mail address
contact the administration and you will be given help and instruction, not just in how to
use e-mail effectively but also in how to use the Internet effectively.
If you use e-mail within the centre it is completely free and the most effective
means of communicating.
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Tests, Exams ,and Evaluation Reports:
Mid-Term Quizzezs:
Mid-term quizzes together with oral tests (not your own class see section on Oral
Exams) must be marked and the results recorded on the form that the administration
will give you prior to the exams.
A part of the final assessment includes the number of classes any participant has
missed; it helps (you) if you keep a running total on your attendance sheets, from one
month to the next. (See the section on attendance sheets)
You are NOT (any more) responsible for assessing the final grades for the
participants. The centres computer software does this as well as generating the
certificates. All you need to do is to record the results clearly on the form given to you.
Final Exams:
Final exam papers may be collected from the copy-centre prior to the exam and you
are strongly advised to check them carefully to ensure that there are no errors,
typographical or otherwise. Whilst every endeavour is made to thoroughly proof-read
the exams before they are printed, mistakes can (and do) happen. You can bet your life
that if you have not spotted a miss-spelt word your participants will, and this is not only
an embarrassment for you but reflects on the school.
The completed admin paperwork needs to be returned to admin within three days
after the exam.
You will be asked to contribute to writing and/or preparing written and oral exams.
This is actually part of your contract. However, the centre has developed a standard
format for the exams, which makes doing this a lot more simple. You are not expected to
re-invent the wheel but just draw on your own experience, sources and material and
if/when you are asked you will be given a template as well as any explanatory assistance
you may require.
Oral Exams:
The oral examination procedures have been completely revised but it is apparent
that some trainers are unaware of the objectives of the exams and how to administer
them. If you fall into this category, do not despair. Workshops and training sessions will
be organised. You are also encouraged to approach any member of the exam team.
The marking is done during the exam and the claim by some trainers that they need
time after the exam to fill in the score sheets is an indication that they do not really
understand the exam.
Copy centre staff will give you the oral exam file a few days before the exam. You
will find administering the exams infinitely easier if you use the time to fully familiarise
yourself with the questions. Doing this enables you to concentrate on listening to the
responses and discretely filling in the marking sheets.
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As soon as possible after the oral exam return the marking sheets to the class
trainer who needs them to fill in the scores on their assessment forms.
The new exams are easier to use if you do it correctly; even if asking eight pairs of participants exactly the same questions might appear a bit boring. The point is that the
subjectivity is taken out of the orals and any two teachers ought to come up with virtually the same results for any one participant.
For your own classes (even though you do not administer the exam) it is most
important to get the class organised, in good time, before the oral exams so that each
pair of participants know their time slot.
The pass grade is 65% The breakdown of the grades is as follows:
Written 40%
Oral 20%
Progress Quizzes (1+2) 20%
Attendance 20%
Teachers evaluation 10%
Final grade 100%
Pass Grade 65%
Pass-on-Probation Grade 60%
Teacher Evaluation:
On the exam marking sheet you will notice one column for Teachers Evaluation.
This is your chance to give each of your students up to ten marks and should be based on
the following:
Participation in class
Oral performance
Homework and written assignments
Discipline
Motivation
Level Discrepancies:
When taking on a new class, it is very important for the teacher to observe every
student carefully to ensure that he or she is in the correct class (level). Placement tests
are not infallible and having the misplacement of students due to difficulties/wrong level
can cause disruption in the class later, to the detriment of the rest of the students.
If you judge that a student is unable to cope with the level please report the fact
to relevant dept as soon as possible after the commencement of the course (preferably
within the first 6 hours of class).
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If a student shows serious weaknesses by mid term, he/she should be counselled
and prepared for either taking private lessons or repeating the course. You should make
sure the final grade is 50% or less if you have to fail a student. (The final mark can be
adjusted by the Teachers Evaluation). If the grade is between 50% and 54%, the
student may pass on probation.
Late Tests:
Students who fail to sit any of their exams (written or oral) scheduled on the day
and fail to make special arrangements with the teacher/office staff, will be asked to
repeat regardless of other considerations. In all cases, late candidates will be charged a
DH 50 late test fee, unless their absence is justified.
Attendance Sheets:
Please ensure that you maintain accurate and regular attendance records for all
classes. This information is required, not just by the school, but by all companies.
All classes whether open or closed groups, on and off centre, will have attendance
sheets which are given to you on the first day of each month. These are
perfectly straightforward but you should make sure that you fill them in before
you leave the classroom. There have been occasions when these have been filled
in retrospectively and incorrectly, causing great embarrassment to the school
when the fact is spotted by the company.
Attendance sheets must be handed in as follows:
o Open groups after each session. Closed groups and private classes every
Friday / Saturday.
One other point is that you should keep the running total of absences for each
student as their overall attendance is taken into account in the final grading; each
session is allocated 0.5 pt (100% attendance represents 10 pts).
If you notice that any student is frequently absent, please inform the relevant
admin dept. In such cases you should advise the student privately that absence
from the classes, more than 30%, will preclude them from being able to go to the
next level.
Whilst the foregoing is mandatory for all open groups, there are occasions with
company classes where you have to use your discretion and, if necessary, discuss
the problem with Admin / Company training officers /managers.
With company classes there is sometimes a cancellation just prior to the class.
Record this on the attendance sheet and inform Admin immediately. If there is
less than 24-hr notice, you should note this on the attendance sheet and record
the class on your time sheet as session taught.
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Pink Cards:
When you are assigned a Private Student, you will be given a Pink Card, with the
name, company and contact number of the student. You need to get private students to
sign at the end of every class. Failure to do this means that you cannot be paid as the school cannot charge the student. Although many teachers feel that it is somehow petty
to have to ask the student to sign at the end of each lesson, it is the sensible thing to do.
Please use the white card to keep a regular and consistent record of your lessons.
Private students can present you with problems and it is very much up to you, as a
teacher, to make arrangements with your students that are mutually convenient. As
previously stated, you need to be able to be contacted (by your students). Most private
students are extremely co-operative and will go out of their way not to inconvenience
you. In the case, when there is no credible reason or excuse from the students
cancelling, you should record the missed class on the Pink Card and you will be paid for
the missed class. However, if you find that there are repeated cancellations, just prior
to the classes, make sure you inform the Admin about it promptly.
Class Activity Record: (The White Cards).
The inside of these is no longer required to be filled in as all of this is done by
computer, however the rest, which records what you do in class is very necessary to you,
the school and, most of all any substitute teacher.
The class record serves 2 main purposes:
(i) They help keep track of class activities (exercise, homework assignments,
etc.). This is especially important when you have a number of private students
who are not following any particular course. If you do not keep a record of
what you have done, you can easily find yourself using the same material twice.
(ii) They are an essential guide for any substitute teacher in the case of the
regular teacher being absent.
Time, Day or Programme Changes:
Should you, (but more probably, your students), wish to change the time, days or
the programme being followed, you need to refer the matter to Admin. Invariably such
changes need to be taken up with the training manager of the group concerned.
The only exceptions to this are (generally) off-centre private students where you
have a much closer, more personal relationship. Here, you may arrange things to be
mutually convenient but, please, make sure that you inform the relevant dept as it is
essential that they keep track of whos where.
Teaching Private Students:
BPEC is marketed as a centre that provides flexibility. Most Private Students are
busy professionals who expect you to show a degree of flexibility. Private Students are
very important to the school, not because the school makes a lot of money out of them
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per se but because they are often the senior management in large companies and,
through them, the school gains other students and /or classes. How you treat these
students and the relationship that you establish with them is therefore of great
significance.
When you first meet a new Private Student it is essential that you assess their
requirements accurately. However, it is also essential that you assess the conditions in
which you will be teaching and make an assessment of what material will be required to
help to teach effectively.
Very few Private Students may want to follow a course but all will have very
specific reasons for wanting the lessons. The range can be vast and below are just a few
examples.
You may have a student who just wants to practice speaking English. Here, your
job is little more than keeping a conversation going and correcting the English
where you feel necessary. In this situation, the student should do most of the
talking.
You may have a student who needs the lessons to check the English that he / she
has written, these may be letters or reports and can be highly confidential, he /
she may also need help with understanding official documents (in English). In such
cases your absolute integrity is essential.
You may have a student who has to make a presentation in English. Here, you can
have the responsibility of helping script the presentation and then rehearse it with
the student.
You may have a student who needs to attend conferences or seminars, in English,
and needs intensive listening practice especially to native speakers.
In all cases, you are most unlikely to find yourself teaching in anything remotely
resembling a normal classroom and you have to be prepared to adapt your lessons to the
surroundings. There are portable cassette recorders that can be taken to Private
classes, but you are unlikely to find video facilities or whiteboards, more often than not
you will be sitting across the other side of your Private Students desk in his /her office.
Inter-School Communication:
The strongest and most general complaints throughout the school have been
directly and indirectly related to communication within it. This is a two edged sword and
the complaint can justifiably be returned with the comment that many teachers have not
read and/or acted upon memos that have been sent to them.
For the past two years, the school has been actively encouraging all teachers to get
e-mail addresses and inform the school of them. This has met with a resounding silence
and, other than those teachers who are team members and the expatriate teachers, of
the part-time teachers in Casablanca, the school has e-mail addresses for but a handful.
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This situation needs to change so that Admin can contact you more easily, cheaply and
effectively.
Time sheet and Pay-day:
If you want to get your pay on time, please, take into consideration that the
accountants have their job to do and they, too, work within their own set of rules and
restrictions. Without the paperwork properly completed, the school is unable to charge
the customers and, as with any business, correct and regular billing is essential to
maintain good cash-flow.
Please ensure that your time sheets are submitted together with the following:
All the class attendance sheets
Photocopies of all the Pink Cards duly signed by the students
These need to be submitted to the accounts department no later than the 2nd
day of the following month. Teachers who do not respect this deadline will experience a
delay in the processing of their pay.
Pay-day is the last working day of the month for full-time staff and the third day
of the following month for part-time staff if it does not fall on a Sunday.
The Newsletter (Otherwise Known as Links/Currently in Suspension):
This is the schools in-house newsletter. It is a means by which teachers
communicate. It is published once a term. It has always had five main purposes:
1. To act as a means of informing teachers about what is going on in the school and,
where necessary passing on information and instructions;
2. To act as a means by which teachers can express their views and opinions about
matters to do with the school;
3. To act as a means of exchanging ideas about pedagogic and methodological matters
and your teaching experiences in the classroom;
4. To act as a debating platform;
5. and, hopefully, to amuse and entertain its readers.
Everyone is invited to contribute to the newsletters and the success of the
publication is very much dependent on your highly appreciated contribution.
When Something Goes Wrong:
It is possible to have a class of students, or just one, with whom it is impossible to
get along. This may be because of a simple difference of opinion or just a clash of
personalities. It happens even to the greatest teachers in the world. The important
thing is to recognise it and do something about it. It is better for the student and the
class as a whole that the problem is sorted out even if it means getting a new teacher for
the class.
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If teachers have any sort of problem with their class they should report the
matter to the Academic and Admin Coordinator at the earliest possible occasion.
Assistance will be given to overcome the problem in the most practical manner and all
teachers should feel free to ask for assistance when it is needed.
The same applies to other relationships within the school, between teachers and
teachers, between teachers and Admin and between teachers and management. It is
better that, if there are any problems they are brought out into the open and solved
rather than left to fester. Most problems can be sorted out amicably.
The school wants to help all the teachers to be able to do their jobs in the best
possible environment. Your problems are the schools problems. We want to make BPEC,
not just the best English language school in Morocco but the best one to work with.
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W H O D O E S W H A T I N B P E C
Management: Name
Director Riyad Mugawer
Deputy Director Souad Berrada
Director Centre Leena Mugawer
Marketing & Communication Najib Kamil
Joint DoSs Brahim Belhad / Mohamed Essafi
Junior DoS: Abdelhak Mefah
E-learning Coordinator Fwzi Boukries
Administration:
Registration Amal Ktafou and Chadia Aouad.
Corporate Training Abdelkrim Belhoummania / Naima Bouziane /
Eddarouche Keltoum
Finance Hassan Sibbour / Brahim Bousahfa / Nobl Lasmak
Technical Support
Copy Centre Aboubakr Bzioui
Library & Multimedia Centre Abdelkarim Chafik
A / V equipment maintenance Mustafa Bouabid
Centre Drivers Hassan Boukhris / Abdelhak Sif
Page1 Introduction:IntroductionDear ColleagueThe Rules of the GameGeneral Pedagogic and Administrative Things to Make Life Easier
Late Tests:Students who fail to sit any of their exams (written or oral) scheduled on the day and fail to make special arrangements with the teacher/office staff, will be asked to repeat regardless of other considerations. In all cases, late candidates will be ...Time sheet and Pay-day:If you want to get your pay on time, please, take into consideration that the accountants have their job to do and they, too, work within their own set of rules and restrictions. Without the paperwork properly completed, the school is unable to charg...