teach to learn resources - transport & logistics · 2015-10-20 · activity 66 delivery and...

Transport & Logistics

Certificate I in Transport &

Logistics (Pathways) TLIPC110

Language Activities Manual

Pre-Vocational Language, Literacy & Numeracy Activities Manual

Acknowledgements Each activity in this booklet has been aligned to the Australian Core Skills Framework (ACSF) * indicators of competence so that they are at the levels appropriate to the delivery of language, literacy and numeracy skills underpinning the units of competency.

*The “Title to and Intellectual Property rights in relations to the Australian Core Skills Framework is owned by the Commonwealth of Australia”.

Units of Competency and minimum required levels of reading, writing, numeracy, oral communication and learning skills

The following table provides the level of reading, writing, oral communication and numeracy that is required for the Certificate I in Transport & Logistics (Pathways)

Chapter

ACSF Reading Skills Level

ACSF Writing Skills Level

ACSF Oral Communication Skills Level

ACSF Numeracy Skills Level

ACSF Learning Skills Level

1. TLIA1001A Secure Cargo

2 2 2 2 2

2. TLIB1024A Clean transportation units & facilities for passenger use

2 2 2 2 2

3. TLID1001A Shift materials safely using manual handling methods

2 2 2 2 2

4. TLIF1001A Follow OH&S procedures

2 2 2 2 2

5. TLIG1001A Work effectively with others

2 2 2 2 2

6. TLIL1001A Complete workplace orientation/induction procedures

2 2 3 2 3

7. TLIO1002A Follow security procedures when working with passengers and personnel

2 2 2 2 2

© All rights reserved. No part of this publication may be reproduced, stored in retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of Teach2Learn Pty Ltd.

Table of Contents

Chapter 1 - TLIA1001A Secure Cargo ............................................ 7

Activity 1 Site Operating Procedures ..................................................................................... 8

Activity 2 Cargo Labels .......................................................................................................... 9 Activity 3 Recognising Cargo Signs ..................................................................................... 10 Activity 4 Reporting Damaged Property .............................................................................. 11 Activity 5 Damaged Cargo ................................................................................................... 12 Activity 6 Equipment Maintenance ...................................................................................... 13

Activity 7 Millimetres and Metres ......................................................................................... 14

Activity 8 Reporting Unsafe Workplace Practice ................................................................. 15

Activity 9 Giving Safety Directions ....................................................................................... 16 Activity 10 Selecting Safety Equipment ................................................................................. 17 Activity 11 Consignment Note ............................................................................................... 18 Activity 12 Manufacturer’s Specifications .............................................................................. 19 Activity 13 Company Policies ................................................................................................ 20

Activity 14 Letter of Request .................................................................................................. 21 Activity 15 Responding to Email ............................................................................................ 22 Activity 16 Reviewing Wages ................................................................................................ 23 Activity 17 Bar Charts ............................................................................................................ 24

Activity 18 Addressing Clients ............................................................................................... 25

Activity 19 Identifying Client Needs ....................................................................................... 26

Activity 20 Hazardous Substance Tags ................................................................................. 27

Chapter 2 – TLIB1024A Clean Transportation Units and Facilities for Passenger Use ....................................................... 29

Activity 21 Cleaning Checklist ............................................................................................... 30

Activity 22 Workplace Standards ........................................................................................... 32 Activity 23 First Aid Procedures ............................................................................................. 33

Activity 24 Incident Report ..................................................................................................... 34 Activity 25 Order for Cleaning Supplies ................................................................................. 35

Activity 26 Millilitres & Litres .................................................................................................. 36

Activity 27 Ordering Ahead .................................................................................................... 37 Activity 28 Verbal Instructions ............................................................................................... 38 Activity 29 Work Words ......................................................................................................... 39

Activity 30 The Right Materials .............................................................................................. 40 Activity 31 Reading Material Safety Data Sheets .................................................................. 41 Activity 32 Safety Procedures ................................................................................................ 43 Activity 33 Letters of Complaint ............................................................................................. 44 Activity 34 Company Memo ................................................................................................... 46

Activity 35 Writing Messages ................................................................................................. 47 Activity 36 Staff Rosters ........................................................................................................ 48 Activity 37 Ratio ..................................................................................................................... 49

Activity 38 Verbal Procedures ............................................................................................... 50 Activity 39 Expressing an Opinion ......................................................................................... 51 Activity 40 Developing a Plan ................................................................................................ 52

Chapter 3 - TLID1001A Shift Materials Safely Using Manual Handling Methods ............................................................... 54

Activity 41 Product Labels ..................................................................................................... 55 Activity 42 Lifting Procedures ................................................................................................ 56 Activity 43 Cargo Labels ........................................................................................................ 57

Activity 44 Damaged Cargo ................................................................................................... 58 Activity 45 Gate Pass ............................................................................................................ 59 Activity 46 Lifting Limits ......................................................................................................... 60 Activity 47 Work Words ......................................................................................................... 61 Activity 48 Following Instructions ........................................................................................... 62

Activity 49 Getting Verbal Confirmation ................................................................................. 63

Activity 50 Safety Texts ......................................................................................................... 64

Activity 51 Workplace Texts .................................................................................................. 65 Activity 52 Workplace Checklist ............................................................................................. 66 Activity 53 Safety Procedures ................................................................................................ 67 Activity 54 Tasks .................................................................................................................... 68 Activity 55 Taking a Telephone Message .............................................................................. 69

Activity 56 Measurement ....................................................................................................... 70 Activity 57 Safety Situation .................................................................................................... 71 Activity 58 Minimising Risk .................................................................................................... 72 Activity 59 Skills Plan ............................................................................................................. 73

Activity 60 TimeFraming Goals .............................................................................................. 74

Chapter 4 - TLIF1001A Follow OH&S Safety Procedures ..................... 76

Activity 61 Recognising OH&S Signs .................................................................................... 77 Activity 62 Safety Procedures ................................................................................................ 78

Activity 63 OH&S Forms ........................................................................................................ 79 Activity 64 Safety Texts ......................................................................................................... 80

Activity 65 Basic Timetables .................................................................................................. 81 Activity 66 Delivery and Dispatch Times ............................................................................... 82 Activity 67 Work Words ......................................................................................................... 83 Activity 68 Warning Procedures ............................................................................................ 84

Activity 69 Current Skills ........................................................................................................ 85

Activity 70 Choosing Safety Signs ......................................................................................... 86

Activity 71 First Aid Procedures ............................................................................................. 87 Activity 72 Procedures ........................................................................................................... 88 Activity 73 Security Policies ................................................................................................... 89 Activity 74 Writing Procedures ............................................................................................... 90 Activity 75 Timetabling ........................................................................................................... 91

Activity 76 Bar Charts ............................................................................................................ 92 Activity 77 Giving Safety Directions ....................................................................................... 93 Activity 78 Supervisor’s Instructions ...................................................................................... 94 Activity 79 Scanning Documents ........................................................................................... 95 Activity 80 Prioritising Tasks .................................................................................................. 97

Chapter 5 - TLIG1001A Work Effectively with Others .......................... 99

Activity 81 Instructions ......................................................................................................... 100

Activity 82 Email .................................................................................................................. 101 Activity 83 Company Application Form ................................................................................ 102 Activity 84 Company Memo ................................................................................................. 103 Activity 85 Rosters ............................................................................................................... 104 Activity 86 Giving Instructions .............................................................................................. 105

Activity 87 Work Words ....................................................................................................... 106 Activity 88 Following Instructions ......................................................................................... 107 Activity 89 Experiences Working with Others ...................................................................... 108 Activity 90 Common Workplace Policies ............................................................................. 109

Activity 91 Workplace Texts ................................................................................................ 110 Activity 92 Messages ........................................................................................................... 111 Activity 93 Employer/Employee Relationships .................................................................... 112 Activity 94 Tasks .................................................................................................................. 113

Activity 95 Cubic Measurement ........................................................................................... 114 Activity 96 Freight Calculations ........................................................................................... 115 Activity 97 Body Language .................................................................................................. 116 Activity 98 Identifying Problems ........................................................................................... 117

Activity 99 Skills Plan ........................................................................................................... 118 Activity 100 TimeFraming Plans ............................................................................................ 119

Chapter 6 - TLIL1001A Complete Workplace Orientation/Induction Procedures ...........................................................121

Activity 101 Workplace Hazard Procedures .......................................................................... 122 Activity 102 Safety Instructions .............................................................................................. 123

Activity 103 Workplace Induction Checklist ........................................................................... 124 Activity 104 Taking a Telephone Message ............................................................................ 125

Activity 105 Consignment Note ............................................................................................. 126 Activity 106 Workplace Duties ............................................................................................... 127 Activity 107 Providing Information by Phone ......................................................................... 128 Activity 108 Conversing with Fellow Workers ........................................................................ 129

Activity 109 Choosing To Minimise Workplace Hazards ....................................................... 130

Activity 110 Industry Codes of Practice ................................................................................. 131

Activity 111 Workplace Texts ................................................................................................ 132 Activity 112 Letter of Request ................................................................................................ 133 Activity 113 Company Memo ................................................................................................. 134 Activity 114 Bar Charts .......................................................................................................... 135 Activity 115 Giving Precise Directions ................................................................................... 136

Activity 116 Clarifying Information ......................................................................................... 137 Activity 117 Leaving Messages ............................................................................................. 138 Activity 118 Planning Your Own Training .............................................................................. 139 Activity 119 Providing Instructions ......................................................................................... 140 Activity 120 Thinking about Your Learning ............................................................................ 141

Chapter 7 – TLIO1002A Follow Security Procedures when Working with Passengers and Personnel ........................................143

Activity 121 Recognising Cargo Signs ................................................................................... 144 Activity 122 Cargo Labels ...................................................................................................... 145 Activity 123 Gate Pass .......................................................................................................... 146

Activity 124 Delivery Record .................................................................................................. 147 Activity 125 Time ................................................................................................................... 148 Activity 126 Payslips .............................................................................................................. 149 Activity 127 Workplace Conflict ............................................................................................. 150 Activity 128 Workplace Politeness ......................................................................................... 151

Activity 129 Develop and Use a Checklist ............................................................................. 152

Activity 130 Choosing Safety Signs ....................................................................................... 153

Activity 131 Security Policies ................................................................................................. 154 Activity 132 Common Policies ............................................................................................... 155 Activity 133 Company Memo ................................................................................................. 156 Activity 134 Taking a Telephone Message ............................................................................ 157 Activity 135 Measurement ..................................................................................................... 158

Activity 136 Storing Freight .................................................................................................... 159 Activity 137 Security Situation ............................................................................................... 160 Activity 138 Verbal Messages ............................................................................................... 161 Activity 139 Analysing Safety Signs ...................................................................................... 162

Activity 140 Experiences List ................................................................................................. 163

Contact details and order information – refer to last page

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© Teach2Learn Pty Ltd Chapter 1 - Secure Cargo of 56

Chapter 1 - TLIA1001A Secure Cargo

1. Read and interpret a site operating procedure

2. Read and interpret cargo labels

3. Recognising the meaning of cargo signage

4. Complete a common company form

5. Fill out a basic company report

6. Interpret information within a basic table

7. Calculate using millimetres and metres

8. Interpreting a verbal report

9. Provide verbal safety instructions

10. Selecting the correct safety equipment

11. Read and interpret information within a consignment note

12. Read and interpret manufacturer specifications

13. Read and interpret a company policy

14. Write a letter of request

15. Responding to an email message

16. Make basic calculations of wages

17. Locating and interpreting information from a bar chart

18. Listening and Interpreting a clients needs

19. Identifying client needs in a spoken conversation

20. Gathering information

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Reading Skills Level 1

Activity 1 Site Operating Procedures

REVERSING A VEHICLE WITHIN YARDS PROCEDURE

What type of person must be used when reversing during business hours? ...................................................................................................................................... What is the recommended or maximum speed when reversing in this yard? ...................................................................................................................................... Name 2 instances where you must stop the vehicle whilst reversing? ...................................................................................................................................... Before reversing what must you do to ensure that all is clear? ......................................................................................................................................

Physically inspect the vehicle and ensure that all personnel are clear.

1. Observe the area you will be reversing the vehicle into and note, or where possible

move, any obstacles.

2. During business hours another employee must be used as a reversing guide. After hours

the same should apply where possible. These personnel must wear reflective clothing.

3. Prior to reversing vehicle, sound 2 x 2 second blasts of the horn. For vehicles fitted with

reversing alarms this is not necessary.

4. Reversing speed must be kept at a crawl and must certainly not exceed 2 km per hour.

Vehicles reversing must give way to all other traffic.

5. If personnel move to the rear or in the path of reversing vehicle, the driver must stop the

vehicle and engage the park brake until the reversing guide signals all is clear.

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Activity 2 Cargo Labels

NORTHERN FREIGHT COMPANY

BNE Company Name Tommy Warehouse P/L

CONSIGNMENT NOTE No:

534332-SD-133

Special Instructions:

HANDLE WITH CARE SEE DANGEROUS GOODS DECLARATION

Take a look at the above cargo label, and answer the questions below.

What sort of load do you think this is? .......................................................................... ...................................................................................................................................... What identifies this as being dangerous? ..................................................................... ...................................................................................................................................... Who is the company that is receiving this freight? ........................................................ ...................................................................................................................................... What is the consignment note number for this load? .................................................... ...................................................................................................................................... ......................................................................................................................................

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Activity 3 Recognising Cargo Signs

There are many signs commonly used in the Transport and Distribution industry, each serves to protect workers from potential harm or injury. Match each sign to the correct statement by writing the number in the box beside each sign.

1. This cargo will eat metals and bare skin if it comes in contact.

2. Don’t let this cargo become wet as it will become dangerous.

3. This cargo contains peroxide.

4. This cargo may explode.

5. Be careful this cargo is dangerous.

6. Careful this cargo is gas and it could catch fire.

7. This cargo will harm the environment.

8. You can call ‘000’ if this load of gas catches fire.

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Writing Skills Level 1

Activity 4 Reporting Damaged Property You have returned from a job where you damaged a utility by backing into a post. Your company procedures state that you must file a damaged equipment form listing all of the relevant details of the accident. Using the information below complete the following form. Baker St Yard, Utility 343-HUQ, Police have not been notified, 433355, Bob Birks, 23/11/03, I damaged the vehicle when reversing back to the loading dock.

VANX TRANSPORT LOST/DAMAGED EQUIPMENT FORM

Full Name _________________________________________________________________

Pay Roll Number ___________________________________________________________

DATE OF LOSS/DAMAGE Day ________ Month _________ Year ____________

WORK SITE .........................................................................................

ITEM LOST/DAMAGED .........................................................................................

COST OF ITEM .........................................................................................

Have the Police been notified, if applicable: YES NO

ANY ADDITIONAL INFORMATION _______________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________

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Activity 5 Damaged Cargo You identify a damaged carton in your load. Your company asks you to attach the following form to the carton and to take it to administration. The consignment number is 322-RT-90. The carton was on its way from J&C Industries and going to Dan McAuley. Unfortunately the carton fell off the pallet during loading and was crushed under the forklift. Use your own name and phone number. Complete the following damaged cargo report using the information in the paragraph above.

DAMAGED CARGO REPORT

CONSIGNMENT NUMBER ......................................................................................................

STAFF NAME .......................................................... PHONE ..................................................

Date .................................................. Damage Details: Crushed Wet

Other ...............................................

Sender Details ................................... Receiver Details....................................................

Additional Information ________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________

Ensure all information boxes are completed.

Additional information must outline accurate details of damage.

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NOTES/QUESTIONS/COMMENTS .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... ..................................................................................................................... ..................................................................................................................... ..................................................................................................................... ..................................................................................................................... .....................................................................................................................

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Chapter 2 – TLIB1024A Clean Transportation Units and Facilities for Passenger Use

21. Read and interpret a basic checklist

22. Read and interpret workplace standards

23. Read and interpret a workplace procedure

24. Complete a common company form

25. Fill out a company order form

26. Complete basic calculations using ml & L

27. Calculate order times

28. Providing verbal instructions

29. Using polite words in the workplace

30. Selecting the correct materials to complete a task

31. Read and interpret a MSDS

32. Read and follow safety procedures

33. Read and interpret a letter of complaint

34. Reply to a company memo

35. Write a message to a co-worker

36. Interpret information in a basic roster

37. Make calculations using ratio’s

38. Providing a verbal procedure

39. Expressing an opinion

40. Developing a plan



Activity 21 Cleaning Checklist

Your supervisor has given you a checklist that needs to be filled out every time you clean a vehicle. This is important because it means that the company can maintain its quality assurance. Read the text below and tick the tasks that have been completed. Vacuumed the floor, cleaned the inside windows, picked up rubbish, cleaned the seats, washed the outside of the vehicle, emptied the rubbish bin.

If you find some graffiti that cannot be removed through normal cleaning, what would be a reasonable thing to do? Tick your answers: Leave it and hope no one else sees it Add your name on it too Report it to your supervisor Destroy the surface it is written on Get some paint and paint over it Make a note on the checklist

Vehicle Cleaning Checklist

1. Pick up rubbish off floor

2. Check and clean any graffiti

3. Wipe inside windows with Windex

4. Wipe seats over with disinfectant

5. Refill scented dispenser

6. Vacuum floor

7. Mop floor with disinfectant

8. Wash outside of vehicle with heavy duty cleaner

9. Wipe outside windows with Windex

10. Blacken tyres



Activity 22 Workplace Standards

Cleaning Service Standards

1. All vehicles will be cleaned according to workplace quality assurance 2. When cleaning vehicles occupational health and safety procedures will be followed 3. All lost property found in vehicles will be handed over to administration 4. Staff are not to use inappropriate language or behaviour when carrying out their

duties 5. All graffiti found in/on vehicles will be reported to administration 6. Complaints from customers may result in investigations of staff performance 7. Staff found to be in breach of these policies will face disciplinary action or dismissal.

Why do you think a business would have these types of policies? Circle your answer:

1. So that the boss can fire you if they want to 2. So that the company can maintain proper

procedures 3. So big brother can watch you work 4. To make you do more than your job

What do you think the term ‘dismissal’ means?

__________________________________________________________________

__________________________________________________________________

Who should you refer to in the event of finding graffiti?

__________________________________________________________________

How should vehicles be cleaned?

__________________________________________________________________

Name 2 instances where you should report an event to administration.

__________________________________________________________________

__________________________________________________________________

What might happen if a customer makes a complaint about poor standards of cleaning?

__________________________________________________________________

__________________________________________________________________



Activity 23 First Aid Procedures

There are many different substances that you use in the workplace. Some of these are poisonous and require special handling methods. Read the First Aid Procedure below and answer the following questions.

FIRST AID PROCEDURE FOR HYDROCHLORIC ACID

EYE CONTACT

In case of contact with eyes, rinse immediately with

plenty of water and contact a doctor or Poisons Information

Centre.

SKIN CONTACT

Remove immediately all contaminated clothing.

Wash affected area with plenty of water. Wash contaminated

clothing before reuse. Dispose of contaminated shoes.

Contact a doctor or Poisons Information Centre.

True or False: If you come into contact with the acid and require first aid, you should: Not rinse your eyes and just go home? True False Call a doctor or poisons information? True False Wash the affected area with more degreaser? True False Wash your clothing before using it again? True False Sell your shoes to a charity? True False In your own words write down what you would do if you had come into contact with acid? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________



Activity 24 Incident Report

You were cleaning a vehicle and found some graffiti on the back of a seat. It was too difficult to remove using normal cleaning methods and needs to be professionally removed. Your workplace policies state that you must complete the following report. The graffiti in question is a large symbol that has a persons initials in the centre of it. It is located on the back of a seat in row 4 of bus number 387. You have already tried to remove it with the citrus cleaner in your cleaning trolley but this has not worked.

WORKPLACE GRAFFITI & VANDALISM REPORT

Name __________________________________________________

Pay Roll Number _______________________________

Vehicle Number __________________

Area of Vehicle __________________

Date __________________

Details of graffiti and/or vandalism _____________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________

Action taken ______________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________

Referred to _________________________________________

Signature _____________________________ Date ________________



Activity 25 Order for Cleaning Supplies Your supervisor has asked you to order some more cleaning supplies for your department. In order to ensure that you don’t run out of supplies you have a list of items that you are supposed to keep in supply and the numbers you have left.

Using the list below write out an order for the correct amount that will put your stocks back to the recommended levels.

Supply List Recommended Actual on Hand Window cleaner 3 2 Disinfectant 3 1 Stain remover 1 1 Truck wash 5 4 Vehicle deodorant 10 3 Car polish 2 2 Vacuum bags 20 11 Cloths 30 24 Rubber gloves 5 4 Brooms 5 5 Mop & bucket sets 5 5 Tyre black 2 2 Vinyl cleaner 5 3

LEANING SUPPLIES ORDER FORM

Name: Meg Griffin

Department: Transport Maintenance

Phone: 07-46955665

QTY PRODUCT DESCRIPTION

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

____________ _______________________________________________________

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Chapter 3 - TLID1001A Shift Materials Safely Using Manual Handling Methods

41. Read simple product labels

42. Read and interpret basic workplace procedures

43. Read a common cargo label

44. Complete a common workplace form

45. Fill out a basic visitors pass

46. Recognise and understand units in kg

47. Select suitable language to provide oral instructions

48. Understanding verbal instructions

49. Listening for verbal confirmation

50. Identifying appropriate storage areas

51. Read and interpret workplace standards

52. Read workplace checklists

53. Read and interpret workplace procedures

54. Writing out a list of tasks

55. Taking telephone messages

56. Using estimation to measure height

57. Select language to provide a verbal report

58. Using appropriate language to minimize risks

59. Developing a skills plan

60. Creating goals



Activity 41 Product Labels Read the following box labels and answer the questions below:

In your opinion which is the box with special storage requirements? Why? __________________________________________________________________ __________________________________________________________________ What information on the labels tells you how these boxes should be moved? __________________________________________________________________ __________________________________________________________________ What sort of words tell you this? __________________________________________________________________ Which boxes are imported from overseas? __________________________________________________________________ __________________________________________________________________

HERBAL SHAMPOO

12 x 2L bottles

Brought to you from natures

garden

Made in China

FRAGILE

TOMMY’s Washing Powder

24 x 500ml cartons

Made in Australia

Handle With Care

Contents must be kept dry

SUNSHINE’S SULTANAS

Australia’s Own

Grown and Packed in

Australia

Handle With Care

BILL’S FROZEN BROCCOLI

Farm Fresh

Imported from New Zealand

Store below 4 C

KEEP FROZEN



Activity 42 Lifting Procedures Procedures in the workplace can protect us from injury, without them knowledge about correct ways of doing things would not allow staff a safe method of working. Read the Lifting Procedure below and answer the following questions.

Manual Lifting Procedure

1. Size up the load

2. Correct feet position

3. Straight back

4. Proper hold

5. Chin up and in

6. Arms close to body

7. Lift

True or False: If you are lifting items, you should:

Lift items any way you feel comfortable? True False Bend your back? True False Keep your arms close to your body? True False Lift any load without checking first? True False Lift with a proper hold on the item? True False

In your own words write down what you would do when following this procedure for lifting a box? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________




JACKS FREIGHT COMPANY

SYD Company

Name I&C Magellan

CONSIGNMENT NOTE No:

66661-ML-283


HANDLE WITH CARE

Take a look at the above cargo label, and answer the questions below. What are the special instructions that are needed for this cargo? __________________________________________________________________ Who is the company moving this freight? __________________________________________________________________ Who is the company that is receiving this freight? __________________________________________________________________ What is the consignment note number for this load? __________________________________________________________________ SYD stands for which Australian city? (Circle One)

Brisbane Melbourne Sydney Perth Darwin Hobart



Activity 44 Damaged Cargo You dropped a carton that was marked fragile. Your company asks you to attach the following form to the carton and to take it to administration. The consignment number is 6566-RT-00. The carton was on its way from Mike Walsh & Co and going to Bodkin Services P/L. Unfortunately you lost your grip because the box had a greasy surface. When the box hit the ground you heard a smash and there is now a tinkle and a rattle inside the carton, you open it and confirm the damage. Use your own name and phone number. Complete the following damaged cargo report using the information in the paragraph above.

DAMAGED CARGO REPORT

CONSIGNMENT NUMBER ______________________________

STAFF NAME________________________________ PHONE _______________________

Date _________________________ Damage Details Crushed Wet Other ________________

Sender Details _________________

_____________________________

Receiver Details ________________

_____________________________

Additional information __________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________

Ensure all information boxes are completed. Additional information must outline accurate details of damage.



Activity 45 Gate Pass You have to enter a storage area in order to deliver some chemicals. You are driving a truck for Bill’s Transport. Many places like this have procedures that require visitors to sign in and out in order to monitor who is on site in case of a security breach or emergency event. In most case visitors must also identify themselves with a ‘Visitor’s Badge’. Fill in the following Visitors register using the information provided above.

Visitor’s Register

VISITOR

Visitors Name:

__________________________________________________

Company: ______________________________ No: 225F67

Tear along dotted line.

Reason for Visit

_________________________________________________

Time In: _____________ am/pm

Time Out: _____________ am/pm

Signature: ___________________________________________

Why do you think it’s important to identify visitors in your workplace? __________________________________________________________________ __________________________________________________________________ What is the purpose of recording the time you entered and left the workplace? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

© Teach2Learn Pty Ltd Chapter 4 - Follow OH&S Safety Procedures of 56

Chapter 4 - TLIF1001A Follow OH&S Safety Procedures

61. Interpret OHS signs in the workplace

62. Read basic safety procedures

63. Complete a common company OHS form

64. Establish meaning from OHS signs

65. Read and interpret a timetable

66. Read and interpret a timetable

67. Use common work related words

68. Respond to verbal warning procedures

69. Draw up a map of current skills

70. Choose appropriate OHS signs for a workplace task

71. Read and interpret first aid procedures for an incident

72. Read and follow straight forward procedures

73. Read and interpret workplace security policies

74. Write up step by step procedures for a routine task

75. Draw up a timeframe for current workplace duties

76. Analyse a bar chart

77. Provide safety directions in an emergency

78. Listens to and responds to supervisors instructions

79. Scan a document for key information

80. Prioritise workplace tasks



Activity 61 Recognising OH&S Signs There are many signs commonly used in the Transport and Distribution industry, each serves to protect workers from potential harm or injury. Match each sign to the correct statements by writing the number in the box beside each sign.

1. Make sure you stack all goods the correct way.

2. There are trucks moving in this area, you should watch out.

3. In the case of emergency, this button will stop all equipment.

4. You should not smoke at all in this area.

5. There is a First Aid kit stored here in the event of injury.

6. Stop your vehicle, sound your horn and move forward slowly only when clear.

7. Careful, this surface is very slippery when it is wet.

8. Careful, people are using forklifts here.

9. There are heavy items here, you should lift carefully.



Activity 62 Safety Procedures

FIRE EVACUATION PROCEDURE

If your building does not have an alarm system, what will you do to raise the alarm? __________________________________________________________________ Where should you go once you have evacuated the building? __________________________________________________________________ Name two instances where you would not attempt to fight a fire yourself? __________________________________________________________________ What should you do if you have unsuccessfully tried to put a fire out? __________________________________________________________________ __________________________________________________________________

1.Assist any person in immediate danger to safety, if it can be accomplished without risk to

yourself.

2.Immediately activate the building fire alarm system. If you are in a building without a fire

alarm system, dial 000 from a safe location to report the fire.

3.If the fire is small enough, use a nearby fire extinguisher to control and extinguish the fire.

Do not fight a fire if the following conditions exist:

You don't know what's burning.

The fire is spreading rapidly.

You don't have the proper equipment.

You can't do so with your back to an exit.

You might inhale toxic smoke.

4.If the first attempts to put out the fire do not succeed, evacuate the building immediately.

5.Do not use elevators, use the stairs.

6.Upon evacuation of the building, all should proceed to a designated meeting area where head

counts can be taken.



Activity 63 OH&S Forms You have administered first aid to Tim Gray from the warehouse one hour ago. He suffered a severe cut to the arm from a packing knife. You applied a bandage to the wound and called for an ambulance to take him to the hospital for further treatment. You also treated him for shock, as he was quite distressed at seeing a large amount of blood from his injury. Complete the following First Aid Register using the information in the paragraph above.

First Aid Register

Employee’s name: ___________________________________________

Department: ___________________________________________

Date of treatment: _____ / ______ / ______

Time of treatment: ____________ am/pm

Person giving first aid ___________________________________________

Nature of injury

___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________

Treatment provided

___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________



Activity 64 Safety Texts

Safety signs in the workplace provide us with instructions and information that protects us from harm and tells us where important things are located. Listed below are a number of signs, write down what you think these signs tell you. The first one has been done for you.

No forklifts are to be used in this area

___________________________________________

___________________________________________

___________________________________________

___________________________________________


Numeracy Skills Level 1

Activity 65 Basic Timetables

Sun Mon Tue Wed Thurs Fri Sat

Rich 9.00-4.00 8.30-5.30 8.30-5.30 8.30-5.30 12.00-9.00 - -

Mike - - 8.30-5.30 8.30-5.30 8.30-5.30 8.30-5.30 9.00-4.00

Jim - 10.30-5.30 8.30-5.30 8.30-5.30 12.00-9.00 8.30-5.30 -

Jenny

- 9.00-3.00 - - 9.00-3.00 9.00-3.00 9-00-3.00

Full time = 38 hours per week. These hours can be spread over the seven days of the week.

Part time = minimum 12 hours and maximum of 32 hours per week. Again these hours can be spread over the seven days of the week.

Looking at the roster above, who is ‘full time’ and who is ‘part time’? Tick the boxes.

Name Full time Part time

Rich

Mike

Jim

Jenny

Casual = up to 30 hours a week when required. These hours can be spread over the seven days of the week.


Rich 9.00-4.00 8.30-5.30 8.30-5.30 8.30-5.30 12.00-9.00 - -

Mike - - 8.30-5.30 8.30-5.30 8.30-5.30 8.30-5.30 9.00-4.00

Jim - 10.30-5.30

8.30-5.30 8.30-5.30 12.00-9.00 8.30-5.30 -

Jenny - 9.00-3.00 - - 9.00-3.00 9.00-3.00 9-00-3.00

Wayne

10:00-3.00

- - - - 10.00-3.00

10.00-3.00

How many hours has Wayne been rostered on? ____________________________

Can you think of at least two times when a casual staff member might be needed? _________________________________________________________________________________

__________________________________________________________________

© Teach2Learn Pty Ltd Chapter 5 - Work Effectively with Others of 56

Chapter 5 - TLIG1001A Work Effectively with Others

81. Read simple instructions for a routine task

82. Read receiver details on email messages

83. Complete a common workplace form

84. Respond to a workplace memo

85. Read and interpret information from a roster

86. Select suitable language to provide oral instructions

87. Recognise appropriate language to use in questions

88. Follow workplace instructions

89. Analysing work experiences with others

90. Read and interpret workplace policies

91. Read workplace information texts

92. Writing effective messages

93. Writing about workplace issues

94. Completing a basic task list

95. Calculate cubic measurement and deadweights

96. Calculate freight prices

97. Determine different types of body language

98. Listening to and understanding workplace issues

99. Developing a training pathway

100. Creating a personal schedule



Activity 81 Instructions

Put these instructions in logical order 1 _________________________________________________________________ 2 _________________________________________________________________ 3 _________________________________________________________________ 4 _________________________________________________________________ 5 _________________________________________________________________ 6 _________________________________________________________________ 7 _________________________________________________________________

Write up instructions to make 1 cup of coffee – with milk and 3 sugars 1. _________________________________________________________________ 2. _________________________________________________________________ 3. _________________________________________________________________ 4. _________________________________________________________________

Answering the Phone

1. Put the phone down 2. Repeat the message 3. Answer the phone 4. Say the business and your name 5. Listen to the message 6. Ask if you can take a message 7. Write the message on a message pad



Activity 82 Email

From: [email protected] Subject: New OHS Guidelines

Date: 13 February 2014 3:22:46 PM To: [email protected] Hi Manuel I would like you to see me on the 17th February 2014 at 2pm so that we can talk about the new warehouse procedures that need to be created. This is a very important topic as there are new Occupational Health and Safety Guidelines that we need to adopt to ensure the safety of our staff. I look forward to seeing you. Regards, Sue

Above is an example of an email received in the workplace. Answer the following questions about the information contained within the message.

1) What is the name of the sender (this is who the email is from)? __________________________________________________________________

2) What is the subject of the email message? __________________________________________________________________

3) When was this message created and sent? __________________________________________________________________

4) Who is the receiver of this email (this is who the email is to)? __________________________________________________________________

5) When does Sue want to see Manuel? __________________________________________________________________

6) What do you think the purpose of the meeting is? __________________________________________________________________ ____________________________________________________________



Activity 83 Company Application Form Complete the Holiday Application Form below. You work Monday to Friday each week. You would like to take three weeks holidays. Plan your holiday to start on Saturday 6th March 2014, finish the holiday on Sunday 28th March and be back at work on Monday the 29th March. Your payroll number is 300455.

HOLIDAY APPLICATION FORM

Full Name __________________________________________________

Pay Roll Number _______________________________

First day of holiday Day ____________ Date __________________

Last day of holiday Day ____________ Date __________________

Total number of working days taken ___________ days

First day of work recommencement Day ____________ Date __________________

A minimum of four weeks notice must be given before holidays can be approved. Holiday salary will be paid on the final working day before holidays commence.

What is the minimum notice that you must give before your holidays are approved? __________________________________________________________________ What will be the day and date that you receive your holiday pay? __________________________________________________________________ __________________________________________________________________



Activity 84 Company Memo

Company Memo Department Sales Date 20th June 2014 From The General Manager Subject Staff Training There will be a training session this Wednesday at the company conference room. The training will focus on how to operate a forklift correctly. All staff wanting to attend should send a reply memo advising me of their attendance. Regards, Ima boss.

Write a short reply (one or two sentences) to the memo telling the general manager that you would like to attend the training session.

Company Memo Department Sales Date 20th June 2014 From The General Manager Subject Staff Training _________________________________________________________________ _________________________________________________________________ _______________________ _______________________



Activity 85 Rosters

Here is the team’s roster for the week.

Sun Mon Tues Wed Thurs Fri Sat

Julie - -

Lucy - -

Jim - -

Jenny - - -

Who is working on Sunday? ________________________ How many days does Jenny work? ___________________ How many days does Jim work? _____________________ How many staff are working on Friday? _______________


Julie 9.00-4.00

8.30-5.30 8.30-5.30

8.30-5.30

12.00-9.00

- -

Lucy - - 8.30-5.30

8.30-5.30

8.30-5.30 8.30-5.30

9.00-4.00

Jim - 10.30-5.30

8.30-5.30

8.30-5.30

12.00-9.00

8.30-5.30

-

Jenny - 9.00-3.00 - - 9.00-3.00 9.00-3.00

9-00-3.00

Here is the team’s work roster with their hours per day listed. Everyone has one hour off for lunch each day. How many hours per day does Jenny work? _______________________________ If Julie is working 8.30 to 5.30 each day and takes an hour’s lunch at 1pm, how many hours per day does she work? __________________________________________________________________ How many people are working the morning shift on Thursdays? ________________

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Chapter 6 - TLIL1001A Complete Workplace Orientation/Induction Procedures

101. Read hazard minimization procedures

102. Read and interpret basic safety instructions

103. Read a workplace induction checklist

104. Fill out a basic telephone message form

105. Fill in a basic consignment note

106. Read and interpret information from a roster

107. Select suitable language to greet people by telephone

108. Recognise appropriate language to use in the workplace

109. Choosing measures to minimize workplace hazards

110. Read and interpret industry codes of practice

111. Read workplace information texts

112. Writing about workplace issues

113. Responding to a workplace memo

114. Create and interpret information from a bar chart

115. Provide precise directions in the workplace

116. Seeking clarification of information

117. Leaving clear phone messages

118. Developing a training pathway

119. Provide effective instructions to a co-worker

120. Reflecting upon learning experiences



Activity 101 Workplace Hazard Procedures

In the workplace there are many things that can harm us. We can minimize the threat of these by following some basic procedures. Read the following procedure and answer the questions below.

Floor Cleaning Procedure

When cleaning the floor it may become slippery and this is to be considered a workplace hazard. To prevent injury to persons the following procedures MUST be followed. Occupational Health & Safety Cleaning signs, provided in the cleaning locker are to be clearly displayed. If cleaning in the customer service area, wet sections must be roped off to prevent the general public from entering. A diagram for efficient movement control is contained in the cleaning locker. If mopping you should ensure that excess water is kept at a minimum in order to allow the floor to dry quickly. All cleaning equipment and signs must be returned to the cleaning locker and stored correctly at the end of cleaning.

1. What is this procedure for? ___________________________________________ __________________________________________________________________ 2. Who can get hurt if this procedure is not followed correctly? _________________ __________________________________________________________________ 3. Name two hazard minimization actions listed in this procedure. _______________ __________________________________________________________________ 4. What may happen to the floor while cleaning it? ___________________________ __________________________________________________________________ __________________________________________________________________



Activity 102 Safety Instructions In many workplaces there are a number of important instructions that need to be followed in the event of an emergency situation. Look at the set of instructions below and answer the questions. If you are alerted to a fire how will you leave? _____________________________________________ What should you do if you find a fire? _____________________________________________ Where will you go if there is a fire? _____________________________________________ You should run as fast as you can if there is a fire? True False You should close doors behind you? True False In the event of a fire you should panic? True False

In case of

FIRE Leave through the nearest

And assemble at (include the assembly point location) _______________________________________________

IF YOU DISCOVER A FIRE – Operate the nearest fire alarm immediately ON HEARING THE FIRE ALARM – At Night – Dress appropriately Ensure others in the building are safe. Proceed to the place of assembly. Observe others behind you without delaying the escape of others.

By Day – Proceed to the place of assembly. Observe others behind you without delaying the escape of others.

REMAIN CALM – KEEP QUIET – DO NOT RUSH

EXIT



Activity 103 Workplace Induction Checklist As a part of their induction procedures, many companies provide a checklist of items that a new employee should be aware of. This is often stored on personnel files and tells the company that each employee is aware of relevant policies, procedures, legislation and responsibilities. Read the following checklist and use the information contained within it to complete the questions below.

Top of Form

WORKPLACE INDUCTION CHECKLIST

Full Name Chris Tucker

Pay Roll Number 23668

Initial when complete Date Completed

Job Description & role responsibility manual C T 23/07

Emergency Evacuation Procedures C T 23/07

Workplace OH&S induction C T 25/07

Hazard minimization procedures C T 26/07

First Aid training workshop C T 6/08

Anti-discrimination policies induction C T 10/08

Workplace education & training enrolment CERTIFICATE 2 TRANSPORT & DISTRIBUTION

C T 2/08

I Chris Tucker. State that I have undergone the induction procedures for ABLE

Warehousing Company and acknowledge that I will adhere to the guidelines provided to me throughout this procedure.

Signature ______________________________ Date __________________

Bottom of Form

What is Chris’s last name? _____________________________________________ Who does Chris work for? ______________________________________________ What date did Chris complete his First Aid Training? _________________________ Is Chris doing any training, if so, what? ___________________________________ What is Chris’s payroll number? _________________________________________



Activity 104 Taking a Telephone Message It’s Tuesday and Jenny has phoned and would like to speak to Simon, however Simon is currently talking to a customer and would not want to be disturbed. Jenny says it isn’t urgent and tells you to give him her phone number - 06 3344 5566 and she will tell him the details of the meeting. This was at 10.30 in the morning. Is the message urgent? Tick the correct answer. YES NO Write as many details as you can about Jenny’s call on the telephone message pad for Simon

Fiona sends an email to all staff to

remind them of the staff meeting

on the last Friday of the month at

3pm

TELEPHONE MESSAGE

DATE ____________________ TIME _______________ am/pm MESSAGE FOR _________________________________________________ FROM _______________________________________________________ PHONE No ____________________________________________________ please phone back will phone back returned your call urgent not urgent Message ________________________________________________________

____________________________________________________ ____________________________________________________ _______________________________________________________________ _______________________________________________________________



Activity 105 Consignment Note

Freight documents are an important part of the transport and distribution industry. You have a parcel that needs to be sent to Bill’s Boat Shop, 34 Darling Street, Toowoomba, QLD 4350. You are paying for the cost of the freight. The parcel is 5kg and measures 23 x 30 x 45. The freight company must handle with care, and deliver the parcel to the rear of Bill’s Boat Shop. Complete the consignment note below using the following information:

AUS-TRANSPORT FREIGHT COMPANY

Senders Details: Receivers Details:

Company Name ABC

Import Warehouse Company Name

Address 256 McMillan St

Address

City/Town

Brisbane State

QLD Postcode

4350 City/Town

State

Postcode

Phone Number

07-38229382 Phone Number

Payment Details Who will pay for this freight? Sender Receiver:

Special Instructions _____________________________________________

_______________________________________________________________

Freight Details Senders Ref: No of

Items Pallets Description Weight Measurement

L x W x H

Sender’s Signature

______________________________ Driver’s Signature

____________________________

Receiver’s Signature _______________________________________

© Teach2Learn Pty Ltd Chapter 7 - Follow Security Procedures of 56

Chapter 7 – TLIO1002A Follow Security Procedures when Working with Passengers and Personnel

121. Recognising signs in the workplace

122. Read and Interpret a cargo label

123. Fill out a common gate pass

124. Fill out a basic delivery record

125. Convert and measure units of time

126. Make calculations to complete a payslip

127. Recognise words associated with workplace conflict

128. Use words to maintain politeness in the workplace

129. Develop and use a checklist

130. Choose appropriate OHS signs for a workplace task

131. Read and interpret a security policy

132. Read and interpret a basic workplace policy

133. Read and interpret a common memo

134. Complete a basic telephone message

135. Convert and calculate in millimetres and centimetres

136. Complete basic calculations using perimeter and area

137. Select appropriate language to report a security situation

138. Summarise information to give a verbal message

139. Using non-verbal cues to analyse a workplace activity

140. Reflecting on experiences to determine appropriate actions

Contact details and order information – refer last 2 pages.



Activity 121 Recognising Cargo Signs

There are many signs commonly used in the Transport and Distribution industry, each serves to protect workers from potential harm or injury. Match each sign to the correct statement by writing the number in the box beside each sign.

1. This cargo will eat metals and bare skin if it comes in contact. 2. Don’t let this cargo become wet as it will become dangerous. 3. This cargo contains peroxide. 4. This cargo may explode. 5. Be careful this cargo is dangerous. 6. Be careful this cargo is gas and it could catch fire. 7. This cargo will harm the environment. 8. You can call ‘000’ if this load of gas catches fire. 9. This cargo is an oxidizing agent.





Company Name

ABC Import Warehouse

BNE CONSIGNMENT NOTE No:

56441-MK-233


HANDLE WITH CARE SEE DANGEROUS GOODS DECLARATION

Take a look at the above cargo label, and answer the questions below. What are the special instructions that are needed for this cargo? __________________________________________________________________ What 2 things tell you that this is a dangerous load? __________________________________________________________________ Who is the company that is receiving this freight? __________________________________________________________________ What is the consignment note number for this load? __________________________________________________________________



Activity 123 Gate Pass You have to enter a storage area in order to deliver some frozen freight. Many places like this have procedures that require visitors to sign in and out in order to monitor who is on site in case of a security breach or emergency event. In most case visitors must also identify themselves with a ‘Visitor’s Badge’. Fill in the following Visitor’s register using the information provided above.

Visitor’s Register

VISITOR

Visitor’s Name: ______________________________________________

Company: _____________________ No: 225F67

Tear along dotted line.

Reason for Visit:

______________________________________________

Time In: _____________ am/pm

Time Out: _____________ am/pm

Signature: __________________________________

Why do you think it’s important to identify visitors in your workplace? __________________________________________________________________ __________________________________________________________________ What is the purpose of recording the time you entered and left the workplace? __________________________________________________________________ __________________________________________________________________



Activity 124 Delivery Record Complete the following company form with the information below. Jarrat Transport 544 Kleinton Rd Kleinton QLD 4352 whose phone number is 07-46967222, is delivering some freight to be held for 48 hours subject to customs inspection prior to forwarding by sea. The details of the freight are; sender’s reference 44332, which consists of 1 container of furniture that weighs a total of 1.5 tonnes. There are no dangerous goods.


FREIGHT SECURITY RECORD

Senders Details: Transport Details:

Company Name

ABC Export Warehouse Company Name

Address

256 McMillan St Address

City/Town

Brisbane State

QLD Postcode

4350 City/Town

State

Postcode

Phone Number

07-38229382 Phone Number

Special Notes

Freight Details

Senders Ref No of Items

Description Weight Dangerous Goods? If Yes, note the nature of the goods

Security Officer’s Signature ______________________________

Driver's Signature ________________________________



Activity 125 Time Mike has the responsibility of making sure that the warehouse gates are opened at the right times to allow trucks to enter out of normal business hours. Look at the text below and complete the questions.

Gate Opening Instructions You are to open the gates at the following times for the period allocated to allow the following transport to pass through after customs clearance.

Opening Times Friday 1900hrs – 30 minutes 3 x trucks “Vanx Transport” Saturday 0900hrs – 20 minutes 1 x van “H&M” Saturday 1430hrs – 15 minutes 2 x trucks “H&M” Saturday 1715hrs – 20 minutes 1 x trucks “Vanx Transport” Sunday 1030hrs – 35 minutes 6 x trucks “Vanx Transport”

1. What time is the first vehicle from H&M due to pass through the gates? 2. What time is this in 12 hour time am/pm?_________________________________ 3. If you are opening the gates at 1900hrs (7pm) for a period of 30 minutes. What will be the closing time? ___________________________________________ 4. How many hours in total are the gates to be opened over the weekend? ________ 5. What time do you close the gates for Vanx Transport on Saturday? ____________

Certificate I in Transport & Logistics (Pathways)

Language Activities Manual

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