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ENTERPRISE RESOURCEPLANNING

The client is a leading provider of legalservices, information and softwaresolutions and has been a market leaderfor nearly a century. The lines of businessspan across taxation, accounting, legal,human resources, banking, securities,insurance, and the government domains.

A sophisticated customer informationmanagement system was being usedinternally to support the fulfillment ofservices. This distributed system was usedby both its internal employees as well asthe vast network of suppliers.

The client was in the process of implementing Oracle EnterpriseOne software in the finance,sales and distribution modules. The implementation was multi-location with over 500 usersspread across the United States. It comprised of several live interfaces, batch integrations andenhancements to accommodate the client requirements. The project team consisted of employees and contractors.After nearly a year from project inception, the implementation was significantly off track and

behind schedule. Many factors contributed to this situation including improper requirementsgathering, personnel management, delivery management and a lack of overall technicalexpertise to achieve the target dates. They needed a new partner to help them get this projectback on track and complete the implementation. T/DG was chosen as that partner.

Problems

The Solut ion

The Digital Group started off with a clear as-is analysis of the implementation. It took inventoryof all the required enhancements, interfaces and new developments. T/DG’s solution

architects where put in place to collect, verify, and/or create requirements for all aspects of thesystem. Technical approach and design documents were created for the development team.A skill matrix was created to identify the resource allocation as per the requirements in variousareas. From a project management perspective, the T/DG delivery manager kept the projecton track by a deliverables based approach.

Client Profile

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Resul t

Each phase of the project was broken down into weekly and daily deliverables for the projectteam. T/DG devised three Conference Room Pilot (CRP) sessions and one Quality Assurancesession for testing new software. Regression testing techniques were used to identifyperformance impact. T/DG devised a go-live strategy for the project along with the clientsteering committee. Training sessions were designed for the user community from differentlocations. Finally, T/DG designed a production support model which would support the clientbusiness needs and day to day operations.

The Digital Group was successful in turning the project around by addressing all of the initialproblems. The project was finally delivered on-time and on-budget according to the newlydefined plan. T/DG was able to provide the client with all of the technology componentsrequired for the implementation of the ERP software. T/DG also was able to create a cohesiveimplementation and support methodology for the client that delivered greater ROI andsupported the growth and flexibility required by the client’s business.

ENTERPRISE RESOURCE PLANNING

ABOUT US

The Digital Group (T/DG) is a trusted Information Technology partner for businessesacross the globe. Our comprehensive IT services include a full spectrum of ProductEngineering and Development services, Software and Data solutions as well asEnterprise Information Management solutions that help organizations optimizeproductivity, enhance operational capabilities, boost revenues, drive innovations andfire up time-to-market cycles in a dynamic environment.

With a focus on building long-term client relationships, we provide a range ofservices from Concept-To-Complete spanning Product Development, Maintenance,Support and Operations. Our commitment to innovation coupled with decades ofexperience delivering excellence for our customers, vital technology partnershipsand global delivery centers across the US and Asia Pacific, make T/DG an idealchoice for next-generation initiatives.

T/DG is a CMMi Level 5 ver1.3 Dev and Service Appraised company along withcertifications in ISO 9001:2008, ISO 20000-1:2011, ISO 27001:2013, ISO 22301:2012and SSAE 16, Type II. For more information, visit www.thedigitalgroup.com

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