Thank you for entrusting us with your safety and privacy in the digital world.

For online assistance anda complete list of support options,please visit:

totaldefense.com/support

To learn more about Total Defense and its other award-winning security and data protection products, please visit:

totaldefense.com

Copyright © 2012 Total Defense. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. Windows Vista and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Pentium is a trademark of Intel Corporation in the U.S. and other countries. Use of this product is subject to applicable license agreement. Provided with “Restricted Rights” as set forth in 48 CFR 12.212, 48 CFR 52.227-19(c)(1) and (2) or DFARS 252.227-7013(c)(1)(ii), or applicable successor provisions. Manufacturer is CA. CA, Inc., One Plaza, Islandia, NY 11749 INS05111937E

User Guide

To learn more about Total Defense, visit totaldefense.com

TABLE OFCONTENTS

4 Need some help?Free Installation and Setup Services

5 Quick User GuideInstructions for installing your Total Defense software• Internet Security Suite• Mobile Security

7 Our Commitment To YouCustomer Satisfaction Guaranteed,backed by service and support

9 Automatic Renewal ServiceThe importance of keeping your subscription current

11 Comprehensive Internet ProtectionLearn about total protection with the Total Defense family of security products

13 Partnership for ProtectionMichael Strahan & John Walsh team up with Total Defense

14 Go Beyond ProtectionSupporting the National Center forMissing & Exploited Children

To learn more about Total Defense, visit totaldefense.com

LETTER FROMPAUL LIPMAN

CEO - TOTAL DEFENSE

Thank you for choosing Total Defense to protect your data, devices and identity. Our products have been protecting consumers and businesses for over 15 years, so you should feel confident that you have chosen the best protection against the threats that can impact your security. The ways in which we all use the Internet are growing and changing everyday: from the explosive growth in social networking to the rapid adoption of web enabled smart-phones and tablets. Cyber-criminals around the world are taking advantage of this growth and their attacks are becoming considerably more sophisticated, targeted and dangerous. Our mission at Total Defense is to keep you protected from this cyber-crime explosion. We are working day and night to deliver new prod-uct innovations and enhance our consumer support and service to go “beyond protection” in keeping you and yourfamily safe. Although we continually strive to provide you with the best security products and services, the most important measure of our success is feedback from our customers. I encourage you to reach out to me directly at any time with your thoughts, suggestions, comments or questions. Again, thank you for being aTotal Defense customer! All the best,

PAUL LIPMANCEO, Total Defensepaul@totaldefense.com

[SIGNATURE]

3 4

NEED SOME HELP?

THIS PRODUCT INCLUDES

LETTER INSTALLATION &UNLIMITED PRODUCT SUPPORTAllow our expert technicians to remotely installand configure your Total Defense software.

XXX-XXX-XXXXINCLUDED WITH THE PRODUCT INSTALlATION SERVICE

Free expert remote installation & configuration of your new Total Defense software.

Removal of any conflicting software.

Free unlimited support during your subscription - available 24/7/365.

WHAT YOU NEED TO KNOW

Certain premium services are not included and can be purchased separately by our technical support partner - iYogi - see below for further details.

DOES NOT INCLUDE:System infected with a virus pre-installation ofTotal Defense Product.Operating system issues such as slow performanceor boot issues.Issues with other software such as uninstallation,updates, performance.Browser related issues such as unable to openbrowser or ability to connect to the internet.Hardware issues with printers, hard drives, soundcards, etc.Issues with email.Issues with multi-media issues (i.e. unable todetect thumb drives, unable to sync ipod).

•

•

•

•

•

••

QUICK START USER GUIDE

To learn more about Total Defense, visit totaldefense.com 5 6

INTERNET SECURITY SUITEProduct installation for

ARE YOU READY TO GET STARTED?

Double-check that your computer meets the systemrequirements. (See side of the box for system requirements)

Make sure that you’re logged in as an Administrator, or that you have Admin privileges.1

Close any programs running on your computer.

Close other active user sessions.

Have your Activation Code handy.(Look for the sticker on the back of this guide)

1 Window Vista users must log in as an Administrator

1

2

3

4

5

START UP THE INSTALLATION WIZARD

After you insert the CD into the CD ROM drive, the Installation Wizard will start automatically! Just follow the simpledirections. It’s quick and painless.

If the Wizard doesn’t start automatically, just double-click on the drive with the CD, and then double-click the setup.exe file.

Need assistance installing your software?

FREE PHONE SUPPORTCALL 1-800-205-XXXX

ACTIVATING YOUR PRODUCTAfter installation, follow these steps to activate your product:

Reboot when installation completes.After re-booting, click on the Activate button when prompted.When the Activate Your Product screen appears, enter your activation key and click Next.Product Registration Screen will appear. Enter your email and a password to create your account and register your product.Activation Complete.

1.2.3.

4.

5.

For Netbook users:You can download the software at totaldefense.com/ISSnetbook

MOBILE SECURITYProduct installation for

Go to http://msec.totaldefense.com or scan the QR code to download the software onto your phone and install theapplication.*Open the application and accept theEnd User License Agreement.Click on the Security button.Enter a user name (a valid emailaddress) and password (5characters). This should be the sameemail and password that you hadused to activate and register yourInternet Security Suite software.Enter your Activation Code (look for the sticker on the backof this guide).Enter the actual handset phone number starting with 1+area code.**

1.

2.

3.4.

5.

6.

* For Android, you can also install from the Android Market, search for Total Defense Mobile Security”** Please ensure that the phone number field contains the correct countrycode. On some networks the country code does not get automatically added.

Access & control your phones info through our easy to use web console. Go to: mobilesecurity.totaldefense.com

OUR COMMITMENT TO YOU

To learn more about Total Defense, visit totaldefense.com 7 8

CUSTOMER SATISFACTION HOTLINE

If you are not 100% satisfied for any reason,we will make every effort to resolve the issue.

Please do not return the product to retailer.

Our friendly customer satisfaction team is available to assist you Monday through Friday, 9am to 6pm Eastern.

For online assistance and a complete list of supportoptions, please visit totaldefense.com/help

CUSTOMER SATISFACTION GUARANTEED

At Total Defense, we are committed to

offering the best products and services in

the industry and are confident you will

have a positive experience with us.

However, if for any reason you are not

satisfied or have any questions, we offer

our Customer Satisfaction Guarantee. Our

customer satisfaction team will make

every effort to resolve the issue or if

needed, provide a full refund within

60-days of the purchase date. 60-DAYMONEY-BACK60-DAYMONEY-BACK

877-906-8816

60-DAY MONEY-BACK GUARANTEE

Total Defense Home and Home Office products may be returned within 60-days of the purchase date.

To find out more, visit totaldefense.4myrefund.com

Refunds are limited to (1) refund per product, per person, billing address, company, household and receipt/invoice during eligibility period.

For Returns within 60-Days, you will be required to submit the following documents:

A photo copy of the original receipt on 8.5” x 11” paper.Total Defense Product Serial Number. (Serial number is located near the UPC code stickered on the package)Total Defense Product Key Code.

1.

2.

3.

AUTOMATIC RENEWAL SERVICE

To learn more about Total Defense, visit totaldefense.com 9 10

HOW TO ENROLL

Activate – enter your activation code to activate your product

Register – enter your member account and bill-ing information

Relax – sit back and relax, you now have con-tinuous protection

Enjoy – your American Express reward card will be automatically sent to you

1.

2.

3.

4.

Make sure to see details on the registration page.

60-DAYMONEY-BACK60-DAYMONEY-BACK

ENROLL IN OUR AUTOMATIC RENEWAL SERVICE

WHY SHOULD YOU KEEP YOURSUBSCRIPTION CURRENT?

The fight against digital threats is a constant battle. This is why you need to protect yourself withAutomatic Renewal Service from Total Defense.

RISK FREE

Continuous protection year after year so you’re never exposed to threats

No more installing new software every year

PEACE OF MIND

60-Day Money-Back Guarantee

Freedom to opt-out anytime

READY TO ENROLL?

Once enrolled, we will automatically send you your American Express Reward Card.

OUR GIFT TO YOU FOR

ENROLLING IN AUTOMATIC

RENEWAL SERVICE

COMPREHENSIVE INTERNET PROTECTION

To learn more about Total Defense, visit totaldefense.com 11 12

INTERNET SECURITY SUITENew Multi-Layered, Cloud-Based Protection AgainstFakeAV, Rootkits & TrojansRated Fastest Scanning Engine by Virus BulletinFirewall SecurityIntegrated Social Network ProtectionPowerful Parental ControlsAnti-Phishing & Anti-Spam

•

•••••

MOBILE SECURITY

INTERNET SECURITY SUITEPREMIUM SUBSCRIPTION

New Multi-Layered, Cloud Based Protection Against FakeAV, Rootkits & TrojansRated Fastest Scanning Engine by Virus BulletinFirewall SecurityIntegrated Social Network ProtectionPowerful Parental ControlsAnti-Phishing & Anti-Spam

•

•••••

MOBILE SECURITYONLINE BACKUP

TOTAL DEFENSE FOR HOMENew Multi-Layered, Cloud Based Protection Against FakeAV, Rootkits & TrojansRated Fastest Scanning Engine by Virus BulletinFirewall SecurityIntegrated Social Network ProtectionPowerful Parental ControlsAnti-Phishing & Anti-Spam

•

•••••

ONLINE BACKUPPC TUNE-UPMOBILE SECURITY(For home use, certain restrictions apply)

ANTI-VIRUSAnti-Virus & Anti-SpywareEasy-To-UseFast Scanning EngineBlocks Viruses DownloadedFrom the InternetEnhanced Protection AgainstFakeAV, Rootkits, and Trojans

••••

•

MOBILE SECURITYPowerful Virus and Spyware Detection & Removal Remote Lock & Wipe For Lost Or Stolen DevicesGPS Locator To Find Lost & Stolen Phones Remote Backup of Contact Info With Easy RestorationAnti-Spam & Firewall Filters To Stop Unwanted Messages Parental Monitoring & Control

•

•

•

•

•

•

PC TUNE-UPPC Performance Improvement Maximizes Internet SpeedNitro Download Accelerator Junk File Removal Memory Optimization Registry Cleaning Hard Drive Defragmentation Automatic Driver Updating Remote Scheduling System Benchmarks

••••••••••

ONLINE BACKUPIntegrated Online& Local BackupContinuous Data ProtectionPowerful Data RecoveryEnhanced Security & PrivacyFlexible SchedulingOne-Click File SharingAnytime-Anywhere Access

•

••••••

TO LEARN MORE ABOUT TOTAL DEFENSE PRODUCTS AND SERVICESVISIT TOTALDEFENSE.COM

COMPREHENSIVE INTERNET PROTECTION

To learn more about Total Defense, visit totaldefense.com 13

TOTAL DEFENSE TEAMS UP WITHJOHN WALSH AND MICHAEL STRAHAN

A major part of the Total Defense mission involves going be-yond protection and into the community to raise awareness of the growing threats posed by crimeware.

To help get the message out, we’ve enlisted two giants in the world of defense, crime-fighting advocate John Walsh and legendary pro football defensive star, Michael Strahan.

JOHN WALSHCHILD SAFETY ADVOCATE& HOST OF TV’S“AMERICA’S MOST WANTED”

MICHAEL STRAHANPROFESSIONALFOOTBALL LEGEND

GO BEYOND PROTECTION

14

TOTAL DEFENSE PROUDLY SUPPORTS THENATIONAL CENTER FOR MISSING &EXPLOITED CHILDREN.

At Total Defense we go beyond securing our customer’s information, we are alsocommitted to keeping them safe from theexplosion of online threats in their everyday lives through educational programs andrelationships with organizations focused on keeping children and families safe.

At Total Defense we go beyond securing our customer’s information, we are alsocommitted to keeping them safe from theexplosion of online threats in their everyday lives through educational programs andrelationships with organizations focused on keeping children and families safe.

To date, over $900,000 has beendonated to the National Center forMissing and Exploited Children.

TOTAL DEFENSE WILL DONATE $1 TO THE NATIONAL CENTER OF MISSING & EXPLOITEDCHILDREN WHEN YOU PURCHASE INTERNETSECURITY SUITE PRODUCTS.