tcs presentation
TRANSCRIPT
TRANZUM COURIER SERVICE
INTRODUCTION
Ever since its inception in 1983, TCS Pakistan has continued to lead, the courier and logistics service industry in Pakistan through innovation, pioneering spirit, commitment and passion.
Came as a domestic courier company.Starting with just 25 shipments.
INTRODUCTION
TCS with its international look now caters South Asia with over 2000 locations in Pakistan. TCS Pakistan has also largely helped redefine the very path and direction for the entire industry to follow.
TCS has wide network of 140 offices
2 dedicated chartered planes including Boeing 737, 187 fully equipped modern satellite-tracked ground vehicles, 3000 plus couriers and more than 6000 employees.
INTRODUCTION
TCS provides express and logistics services in the C2C, B2B and B2C segments.
TCS head office building is strategically located near Hajj Terminal at Karachi airport.
Airport allow efficient movement of Express and Logistics within Pakistan and Worldwide.
VISION STATEMENT "TCS will be recognized and respected as professional, innovative,
profitable information, and knowledge based logistics/services enterprise, with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America"
MISSION STATEMENT "The TCS People will however be encouraged to be open to unconventional
ideas and services and recognize new trends at very early stages"
BUSINESS SCOPE
“We are catering to the need of “delivery” of promises.
A promise to deliver your time define and sensitive documents safely”.
TCS CORE VALUES
QualityTCS people should direct every effort to deliver
maximum value and satisfaction to our customers.
Profitability through Efficiency Efficiency will be the hallmark of TCS people to
optimize profitability and growth.
TCS Core Values(Cont’d)
EthicsNothing unethical shall be practiced
by TCS people in relation to our
customers and the world at large.
JusticeJustice to be the guiding principle of TCS people.
REGIONS
350 Cities in PakistanNetwork divided into three regionsSouth Region (Karachi, Quetta, Sukkur,
Hyderabad)North Region (Lahore, Faisalabad, Multan)Central Region (Rawalpindi/Islamabad,
Gujranwala, Peshawar)
MARKETING CHANNELOff line advertisement franchise are itself it’s marketing channels
delivering to customer value
Distribution Channel CASH BUSINESS CORPORATE
BUSINESS
(Through walk –in) (Through Account)
BIKES LESS THAN 2 KGS
EXPRESS MORE THAN 2 KGS
OFFICES
OVERLAND SHIPPING
CARGO
GENERAL COURIER INDUSTRY
FUNCTIONS AND APPLICATIONS
International courier serviceDomestic courier expressOverland expressOctaraIntianaVisatronix
INTERNATIONAL COURIER SERVICETCS provide various international documents and
parcel services.
Freight Express
Red Box
Student Express
DOMESTIC COURIER EXPRESS
Mail management service MMSTCS provides overnight expressSame day deliveryFragile & Special Handling ExpressHoliday DeliveryOut of service areaEconomical Red Boxes
Gift deliveryGourmet cake Floral bouquetsSweets PerfumeMango Tango
OVERLAND SERVICE
Warehousing and Distribution (W&D).Fleet Solutions.Door to door pickup and delivery.Refrigerated cargo handling service also
available .
Independent business unit Event managementPublicationsMarketing and Corporate serviceGovernment & NGO Sector in Pakistan & UAE
Umrah Travel
Working VisaStudy VisaVisit Visa
COMPETITOR AND THEIR BUSINESSES
General Courier Segment (Express)1.Leopards2.OCS3.TNT
Heavy Equipment Segment1.DHL2.Fed-
Ex3.UPS4.TNT
Gift Delivery
1.OCS
LEADING INDICATORTechnology
Speed/time delivery
Trust
Price consciousness
WHAT DO CUSTOMER WANTTime deliverySpeed ReliabilityBrand imageMinimum priceDealing with customersFlexible paymentInsurance courageMoney back guarantee
Awards and Achievements
Super Brands Award 2008-09
Consumer Choice Award-2010
Brands Icon Award
Awards and Achievements
‘Brands of the Year’ Award
ISO 9001:2000 Certification
Earned Goodwill in Canada