TODD P CARPENTER 25 Janette Drive, Poca, WV 25159 - (304) 759-8448 - todd@mywv.net

linkedin.com/in/todd-carpenter-87138035

SUMMARY

WEBrilliance LLC – Hosting, Mobile Apps, Web & Graphic Design, Poca, WV 03/16 – present

Co-Owner, Designer.

The Law Offices of G. Wayne Van Bibber – Teays Valley, WV 03/16 – present

Paralegal and Office IT work. MyCase Data Entry, Answering Phones, Network Maintenance, MS Office Product Expert, newsletter creation and contact management in Constant Contact.

Hewlett Packard Enterprise – Product Support, Sys Admin, Charleston, WV, 07/09 – 03/16

Software Configuration Manager. Worked directly with HUD Management and Developers to ensure quality control and timely project deployment. Maintained and monitored software packages for highly secure government contract. Strong skills in improving on CM practices and procedures and training. Experienced in Serena Dimensions Configuration Management Software and other (proprietary) CM tools.

Manage and Support Windows and Unix Systems for HUD and other firms. Managed and monitored drive space, memory, network interface cards, CPU usage, URLs, processes and services for all Windows and Unix servers. Software: CA NSM (Network System Management), CA WRM (Web Response Monitor), Heroics Longitude, Cacti, Remote Desktop Connection, Cisco VPN, FTP, SSH Tectia Client, Cacti, Microsoft Office Suite including Outlook, Communicator, Work, Excel, Access, Expression Web 4, CA ServiceDesk Ticket System

EDS/Force3/HUD – Unix System Administrator, Charleston, WV, 12/07 – 07/09

Managed tickets in queue, monthly reboot of systems, software releases, performing morning checks on major systems as well as file management and retrieval.

Accomplishments: Upgraded monitoring system environment. Received special recognition for deploying complicated releases successfully and on time. Maintained intra-office knowledgebase. Designed ServiceDesk Splash Page and official HUD Proxy Denied page.

EDS/CNSI - Help Desk Analyst – HUD/HITS Help Desk, Charleston, WV, 3/06 – 12/07 Telephone support position for HUD. Received special recognition for high volume of calls taken, high FCR (First Call Resolve) rate, and quality customer care.

Accomplishments: Helped develop HUD’s CHAMP (Centralized HUD Account Management Process). This database application is still being used to process end-user permissions.

Self-Employed – Software/System Specialist - West Virginia, 6/01 – 3/06 Included working for CDI Corporation to roll-out system-wide hardware and software changes for BB&T Banks in Virginia. Rewrote procedures to expedite roll-out and received personal recognition for efficient work to meet project goals.

Todd P Carpenter - 25 Janette Drive, Poca, WV 25159 – todd@mywv.net – 304-741-2061 linkedin.com/in/todd-carpenter-87138035

Custom Business – Graphic Designer - Kanawha City, WV, 7/05 – 2/06

RadioShack - Manager - Cross Lanes, WV, 1/05 – 4/05 RadioShack - Assistant Manager, Kanawha City, WV, 8/04 - 12/04 Accomplishments: Helped develop on-line spreadsheet to save store managers much time in filling out daily paperwork and calculating sales projections. This eventually became corporate-wide.

Imperial Imaging, LLC – Co-Owner, Designer - St. Albans, West Virginia, 10/02 – 3/03 Design and sign creation.

JC Heating & Cooling – Office Manager - Cross Lanes, West Virginia, 12/00 – 6/01 Managed scheduling of technicians. Assisted in hiring process. Maintained computer network and individual systems. Designed web site, created marketing images and modernized billing forms to be sent directly to printers.

Accomplishments: Created multi-city customer mailing list from various data dumps.

Independent Contractor – Software Specialist - Charleston, WV, 2/98 – 7/98 Database Specialist, Technical Writer and Database creation.

Cross Lanes Christian School – Teacher - Cross Lanes, WV, 8/98 – 4/99 Developed a weekly school newsletter (500+ publication) training and managing a staff.

CornerStone Technology – Database Dev / Software Specialist - Charleston, WV, 8/95 – 1/98

ASIST Translation Services – Project Coordinator - Columbus, OH, 8/94 – 8/95

Gas Flow Service Company – Integrator Technician - Charleston, WV, 1984 – 1993 Accomplishments: Created Database Reporting system.

Cross Lanes Christian School, Speech & Drama Instructor - 1991 to 1992 & 1992 to 1993

EDUCATION

Moody Bible Institute, Chicago, IL, Christian Education Major

National Education Center, Cross Lanes, WV, Electrical Engineering

Appalachian Bible College, Bradley, WV, Bible Major

Graduated Cross Lanes Christian School, Cross Lanes, WV, 1982

REFERENCES

James Ebright, Hewlett Packard Enterprise, South Charleston, WV – (304) 746-5734

Timothy Gibbs, Sr Infra Engr, Kaleida Systems (KSI), Charlotte, NC – (704) 841-3017

Dan Janney, Signs By Dan, Cross Lanes, WV – (304) 776.4326

Garold W Morris III, WV Office of Attorney General, Charleston, WV – (304) 389-4263