tate tyler - designing the search experience
DESCRIPTION
Designing the search experience by Tyler Tate, TwigKit search ux Healthcare Electronics Local Government Intelligence Photo by David Woo Photo by Paul Robertson Photo by Paul Robertson Photo by Mark Hillary ?! Surely there’s a better way?! Classic information retrieval Document Document Representation Query Information Need Iterative information seeking Lookup Lookup Learn Learn Investigate Learn Explore Investigate Learn Investigate The Lookup ProcessTRANSCRIPT
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Designing the search experience
by Tyler Tate, TwigKit
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ux search
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AerospaceNews media
Broadcast
ElectronicsIntelligence
Healthcare
Local Government
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Photo by David Woo
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Photo by Paul Robertson
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Photo by Paul RobertsonPhoto by Mark Hillary
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?!Surely there’s a better way?!
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Classic information retrieval
Document DocumentRepresentation
QueryInformation
Need
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Iterative information seeking
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Lookup
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Learn
Lookup
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Learn
Investigate
Lookup
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Learn
Investigate
Lookup
Explore
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Investigate
Lookup
Learn
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The Lookup Process
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Recognise theneed for information
The Lookup Process
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Recognizing a need for information
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Recognizing a need for information
Known-item
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Recognizing a need for information
Known-item
Navigational
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Recognizing a need for information
Known-item
Navigational
Exploratory
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Formulate the query
The Lookup Process
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Autocomplete
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Autosuggest
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Instant Results
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Run the query
The Lookup Process
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Running the query
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Review the results
The Lookup Process
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Use Clear Titles
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Use Hit Highlighting
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Use Hit Highlighting
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Group like results
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Group like results
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?
The Lookup Process
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Investigate
Learn
Lookup
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The learning process
2 3 4 5 61
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The learning process
2 3 4 5 61
uncertaintyapprehension
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Selection
The learning process
2 3 4 5 61
optimism
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Selection Exploration
The learning process
2 3 4 5 61
confusionuncertainty
doubt
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Selection Exploration Formulation
The learning process
2 3 4 5 61
confidence
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Explore
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Browse
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Flexible !ltering
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Data Visualization
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Data Visualization
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Re-!nd
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Highlight visited pages
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Bookmark items
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Recently viewed items
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Recently viewed items
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Organise
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Add tags
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Assign to a group
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Capture relationships
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Compare
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Side-by-side product comparison
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Chart comparison
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Annotate
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Comment on and rate saved properties
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Learn
Investigate
Lookup
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Monitor
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Saved Searches
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Email alerts
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Email alerts
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Email alerts
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Collaborate
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The like button
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Collaborative bookmarking
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Collaborative bookmarking
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Collaborative bookmarking
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Collaborative bookmarking
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Learn
Investigate
Lookup
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We must think beyond the individual query and
help users accomplish their goals over time,
across space, and with the people they trust.
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Companies who help users throughout the entire
learning process are more likely to:
✴ Create passionate, devoted users
✴ Bene!t from the resulting transaction
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The end goal is to provide value to our users,
which in turn brings value to the business.
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✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991
✴ Ann Blandford and Simon Att!eld, Interacting with Information, 2010
✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
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ENTERPRISE SEARCHMeetupswww.searchmeetups.com
ENTERPRISESEARCHLondon
ENTERPRISESEARCHFrankfurt
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Thank You!
@TylerTate
@TwigKit
http://twigkit.com/blog/
http://SearchMeetups.com