task 1 nordiana bardan
TRANSCRIPT
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Topic 2: Process IdentificationName:- Nordiana Binti Bardan (GP02686) Class:- TU6124Task No:- Individual task #1Link :- http://www.slideshare.net/dianabardan/task-1-nordiana-bardan
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Question
1. Consider the case of a bank and the classification criteria product type, service type, channel, and customer type. How do these criteria relate to each other?
2. Consider the case of a university. What are examples of functions does a university implement for these two processes: – develop and manage products and services– manage customer service?
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Explanation
1
•Bank provide product and service via multiple channel type to they're customer
2
•Bank have multiple type of customer, bank must be able to identify the product and the service that the customer subscribe
3
•Bank must make sure Customer have an account and enough money (product) before make transaction.
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4
•Bank must make sure only valid customer before make transaction via multiple type of channel.
5
•Bank must eligible to identify they're customer before give service.
6
•Customer required bank service and product for safety asset and future
Explanation
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2. Identify Functions
The product and services in university are teaching, certification and any related to student like:-– Application to enter the university– Admission for every semester like drop and add course– Fee Payment from student or multi sponsor (biasiswa)
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2. Identify Functions
Managing service for student and teaching related to :-– Students Examination– Students Graduation/Alumni–Managing Faculty, to facilitate students
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