tarrant countyaccess.tarrantcounty.com/content/dam/main/purchasing/bids...2. appendix d: item c:...

TARRANT COUNTY PURCHASING DEPARTMENT JACK BEACHAM CPM APP ROB COX CPM APP PURCHASING AGENT ASSISTANT PURCHASING AGENT

JULY 26 2017

RFP NO 2017-133

ADDENDUM 2

REQUEST FOR PROPOSALS FOR ANNUAL CONTRACT FOR UNIFIED COMMUNICATIONS AS A SERVICE

PROPOSALS DUE AUGUST 28 2017

1 Questions and Responses A Questions received by the due date and their responses are included in this

Addendum 2 on the following page(s)

2 Change(s) A Discard pages 46 and 47 of the original RFP specifications and replace with the

revised pages dated 07262017 Changesadditions are indicated

3 Additional Documents A An Amended Excel Spreadsheet (Amended Price Sheet) has been posted to the

website B A Building List Spreadsheet reflecting building address and number of floors has

been posted to the website

This Addendum 2 must be signed and the original and ten (10) copies must be returned with Proposal

NAME AND ADDRESS OF COMPANY AUTHORIZED REPRESENTATIVE

____________________________________ Signature __________________________

____________________________________ Name _____________________________

____________________________________ Title ______________________________

____________________________________ Tel No ___________________________

E-Mail Address _______________________ Fax No ___________________________

TARRANT COUNTY ADMINISTRATION BUILDING SUITE 303 100 E WEATHERFORD FORT WORTH TEXAS 76196 817-884-1414 817-884-2629 (FAX)


QUESTIONS AND RESPONSES 1 We are very interested in participating in the vendor selection process for RFP 2017-133

We will not be able to participate in the Mandatory Pre-Proposal Conference on July 11 2017 We do want to submit a proposal and are prepared to waive any right to assert claims due to undiscovered conditions Will our proposal be disqualified without consideration as indicated in the statement ldquoAny vendor who submits a proposal without attending the scheduled Mandatory Pre-Proposal conference will have their proposal disqualifiedrdquo

RESPONSE Yes 2 Appendix D Item C ldquoPlexar supports approximately 1168 multiline digital telephone set

and 1490 analog sets The make and model of the analog handsets varyrdquo With these devices being non-VoIP phones today the majority will be converted to VoIP Are the additional switchingPOE ports in place to support the addition of approximately 2500 VoIP sets or should POE switches be provided in the proposal

RESPONSE The entire Tarrant County network switched infrastructure has POE enabled devices No additional POE switches will be required as part of this project

3 Service Provider Connections Would you like to keep your current service provider connections in place or would you like to have all connections moved to the cloud Our system will work with either option

RESPONSE We would like to understand the connectivity for your solution 4 How many connections do you have in place today I see 12 total PRI circuits in the RFP

Is that the correct and total number

RESPONSE Eleven (11) 5 How many connections would you like to have between the new and retiring system for the

transition period

RESPONSE Use station counts in Appendix D for guidance for connections 6 You have asked for speech recognition in the requirements What level of speech

recognition would you like to have

RESPONSE Speech level recognition should be at a minimum or consistent with basic IVR intonation

RFP NO 2017-133 PAGE 2 OF ADDENDUM 2 07262017


7 Which languages would you like to have included in the system

RESPONSE English Spanish Vietnamese

8 Would you like speech recognition for all of the same languages

RESPONSE Optional

9 Would you like to have the same languages provide Text-to-Speech

RESPONSE Optional

10 For your outbound dialing campaigns do any agents ever participate in these calls or are they all just machine driven with no human interaction

RESPONSE Machine

11 If agents do participate in automated outbound calling how many participate

RESPONSE None

12 Will the 911 call center be running on the new system

RESPONSE No 13 Please describe the requirements for paging through the telephones How many sets are

to be paged at any one time How many different groups of phones will need to have paging capabilities

RESPONSE Name and announcement alerts To be answered as part of discovery to the selected vendor

14 In appendix D line item BB Please explain your definition of a Call Handler and a Directory Handler How are they used What is their purpose

RESPONSE Call Handler-standard IVR press options to direct callers Directory Handler-IVR that allows accessing a name directory to send calls to the individual



15 What do you use for a conference solution today

RESPONSE WebEx

16 Would you like the conference solutions to be replaced during this implementation process

RESPONSE Optional

17 What is the maximum number of users in any one conference you would like to accommodate

RESPONSE Two hundred (200)

18 Maximum number of users at any one time in all conferences

RESPONSE gt200

19 Please explain the Tarrant County Call Flows a How Many Call Flows total b How many menu options for each call flow c How many languages for each call flow d How many teams and how many skill groups in each team e Any Database integrations for Self-Service Applications i If so please explain the use case and anticipated call flows as related to the

self-service and the expected outcomes

RESPONSE a To be answered as part of discovery to the selected vendor b To be answered as part of discovery to the selected vendor c Three (3) (English Spanish Vietnamese) d To be answered as part of discovery to the selected vendor e To be answered as part of discovery to the selected vendor i To be answered as part of discovery to the selected vendor



20 Please explain the need for Automated Speech Recognition (ASR) and the use cases for

ASR with in Tarrant County a Detailed call flow use cases and expected outcomes b Number of languages

RESPONSE To be answered as part of discovery to the selected vendor a To be answered as part of discovery to the selected vendor b Three (3)

21 Can you give examples of the type integrations Tarrant County may have a ie Databases CRM Applications WebServices etc i Types of DBrsquos and CRM Applications

RESPONSE None

22 Which Sites are the Agent Located at a Please detail locations for all sites with a contact center b Please list number of Agents at each location c How many expected cut overs do you expect to need

RESPONSE a See Appendix D b See Appendix D c See Appendix D

23 Which groups or skills will need the CourtesyAutomatic Call Back Functionality a This is used as a Virtual place holder in queue for the caller

RESPONSE To be answered as part of discovery to the selected vendor

24 What are the Busy Hour Call Attempts (BHCA) in to each and All Tarrant County Contact Centers

RESPONSE Not available 25 What are the number of TrunksSIP connection dedicated to the Contact Center Functions

today

RESPONSE None dedicated



26 There is a brief mention of Chat Can you explain if the need for Chat is internal only or

for Agent customer communication from the Tarrant County website a If so please detail the use case and expected outcomes RESPONSE

Both a To be answered as part of discovery to the selected vendor

27 Is there a need for Consumer lt-gt Agent email functionality to be routed through the ACD a If so please detail the use case and expected outcomes

RESPONSE No 28 Are there any immediate needs as part of the initial phased to implement Outbound Dialing

Automated Dialer a If so which method do you anticipate Predictive Progressive or Preview RESPONSE Yes a Predictive 29 There is mention of Line Restriction and Call Blocker Please detail your use cases for this

functionality as it relates to the Contact Center

RESPONSE Line Restriction- restrict stations to place external calls to the PSTN Call Blocker- block harassing calls robo dialing campaigns

30 Recording is mentioned Do you have a need for Screen Capture as part of the recording functions

a How many concurrent agents should be recorded i 100 50 25 recording time of calls ii Is Screen recording needed for each agent as well b If so what is the needed retention period c Is Tarrant County open to SFTP to get the files in to the Tarrant County network

periodically i ie every 306090 days RESPONSE No a 5 i To be answered as part of discovery to the selected vendor ii To be answered as part of discovery to the selected vendor b To be answered as part of discovery to the selected vendor c Yes



i To be answered as part of discovery to the selected vendor 31 1 Bullet 3 a Would the County consider an alternate IM and Presence platform that provider

softphone functionality such as Cisco Jabber b If Skype for Business is not being replaced is a plugin to SFB to allow softphone

functionality and click to call acceptable c What type of Microsoft licensing does the County have today (E3 or E5) d Does the County have a local Microsoft LDAP environment

RESPONSE a Yes b Yes c SPE3 d Yes 32 Page 11 bullet 7 a Can the County elaborate on what collaboration functionality is used today from

Microsoft Is voice calling outside the County enabled Is conferencing enabled

RESPONSE Instant messaging and view mail No No

33 Page 13 bullet c a As the Plexar system is managed by ATT will the County provide extension

manipulation to allow extension calling to the new system For example if the user dials a 4 digit extension will ATT expand this into a PSTN number that will send these calls to the new system over the PSTN

RESPONSE No and No 34 Page 15 bullet m a Is the county looking for a scheduled conferencing bridge or ad-hoc b If scheduled how many hosts will need to host a conference c Is larger than a 25 participant bridge required If so how many hosts will require

this

RESPONSE a Ad-hoc b Not applicable c To be determined from discovery with selected vendor



35 Page 16 bullet s

a Please clarify what is meant by if external network is offline Will the site still have Internet access

RESPONSE WAN connectivity loss No

36 Page 16 bullet u a How does the existing system interface with Paging b Please specify make and mode of paging system at each location c If paging over the phones is enabled is integration with overhead paging required d Can we assume one (1) paging zone at each location If not please specify

number of zones at each location

RESPONSE a Integration via InformaCast to Call Manager b Amplifiers of various models initiated via telephone c Yes d No see list below

Building Location Informacast Recipient Groups Public Health-Arlington Adult Health Services-Live paging via phones only Public Health-Arlington Immunization_Zone 1-Live paging via phones only

Public Health-Arlington Immunization_Zone 2-Waiting Area- one (1) in ceiling speaker

Southwest Subcourthouse Commissioner Pct 1-Live paging via phones only Arlington (Southeast) Subcourthouse Commissioner Pct 2-Live paging via phones only

CSCD Arlington CSCD_Zone 1- Live paging via phones and one (1) in ceiling speaker

CSCD Arlington CSCD_Zone 2- Live paging via phones and two (2) in ceiling speakers

Fire Marshal Live paging via phones only Resource Connection -HousingJuvenile 2100 Bldg Live paging via phones only

Juvenile Kimbo Live paging via phones and eighteen (18) in ceiling speakers

Medical Examiner nine (9) prerecorded messages via twenty-four (24) in ceiling speakers

Medical Examiner Live paging via phones and twenty-four (24) in ceiling speakers



Building Location Informacast Recipient Groups Northeast Subcourthouse Live paging via phones only Northeast Subcourthouse Tax_ Live paging via phones only Northwest Annex CSCD- Live paging via five (5) in ceiling speakers Northwest Annex Immunization-Live paging via phones only Northwest Annex WIC- Live paging via phones only

Pct 1 Maintenance Live paging via phones and two (2) in ceiling speakers

Pct 2 Maintenance Shop Area_ Zone 1- Live paging via two (2) in ceiling speakers telephone line rings heard via speaker

Pct 2 Maintenance Zone 2- Live paging via phones and two (2) in ceiling speakers

WIC-Eastside Live paging via phones only WIC-White Settlement Live paging via phones only WIC-Euless Live paging via phones only WIC-Fiesta Live paging via phones only WIC-Green Oaks Live paging via phones only WIC Mansfield Live paging via phones only WIC-Arkansas Live paging via phones only WIC-Pantego Live paging via phones only Griffin Subcourthouse Live paging via phones only Griffin Subcourthouse Live paging via phones only Resource Connection-Welcome Center1100 Bldg Live paging via phones only

CSCD Resource Connection 1500 Bldg amp Sheriff Training Live paging via phones only

Sheriff Laundry CenterDA Live paging via phones and one (1) in ceiling speaker telephone line rings heard via speaker

Facilities WarehouseSheriff Property 5051 Bldg

Live paging via phones and one (1) in ceiling speaker telephone line rings heard via speaker

Southwest Subcourthouse Constable Pct6- Live paging via phones only Southwest Subcourthouse JP6- Live paging via phones only Southwest Subcourthouse Immunization - Live paging via phones only Southwest Subcourthouse TAX - Live paging via phones only Southwest Subcourthouse WIC- Live paging via phones only

Northwest Subcourthouse Tax- Live paging via phones and one (1) in ceiling speaker

Sheriff CNET Live paging via phones and three (3) in ceiling speaker



Building Location Panasonic Paging

CSCD Southwest Alta Mesa Live paging via phones and ten (10) in ceiling speakers via amplifier

CSCD Miller Live paging via phones and twenty (20) in ceiling speakers via amplifier

CSCD Hurst Live paging via phones and fifteen (15) in ceiling speakers via amplifier

Community Development Live paging via phones only Juvenile Hulen Live paging via phones only

Pct 4 Maintenance Live paging via phones and four (4) in ceiling speakers via amplifier

Partner Paging


37 Page 16 bullet v a Please identify current AD and LDAP version

RESPONSE Running at a Domain functional level of Windows 2012 R2

38 Page 16 bullet x a Please identify number of eFax DIDs required b How many users will require email from eFax Solution c What is the estimated page per month for eFax for the entire County

RESPONSE a Three hundred (300) b One hundred seventy-nine (179) c Unable to parse out the number 39 Page 17 bullet c a Please identify number of wall mounted handsets required

RESPONSE Approximately sixty (60)



40 Page 18 bullet h a Please identify make and model of all deployed speakerphones b Please include extension microphones

RESPONSE a Various Cisco and Polycom b Various Cisco and Polycom 41 Page 24 bullet f a Is train-the-trainer end user training acceptable If not how many training classes

are anticipated b Can we assume all administrators will be trained at the same time

RESPONSE a Yes b No 42 Appendix E bullet A a Can we assume all wiring is CAT5e or better even to the analog and Plexar devices

to all buildings except Public Health Nurse Family Partnership and Public Health Tobacco CessationHuman ResourcesGym-Resource Connection

i Can the County please identify how many phones that need to be replaced are connected to cabling that is less than CAT5e

RESPONSE a No Public Health Nurse Family Partnership and Public Health Tobacco

CessationHuman ResourcesGym-Resource Connection all have CAT5e i Tarrant County will be responsible for wiring 43 Appendix E bullet F a What is the reliability of the Wireless connections to the remote buildings that only

have wireless WAN connectivity

RESPONSE All buildings have wired WAN

44 Appendix E a Can the County provide a Visio diagram

RESPONSE No to be supplied to the selected vendor



45 Please provide current Switch make and model numbers at each location


46 Will PoE be provided to all proposed IP phones

RESPONSE Yes 47 Will the County replace wiring where appropriate to support IP phone for those locations

that were previously Plexar

RESPONSE Yes 48 Can we assume that all analog device lines will be terminated in a single closet in each

building a If we cannot assume this can the County please provide details as to how many

analog device lines terminate in each closet in each building b Will the County punch down Analog device lines to new punch down blocks or if

needed crimp analog device lines with RJ11 c Will the County supply punch down blocks or patch panels if required

RESPONSE No a To be answered as part of discovery to the selected vendor b Yes c Yes

49 Are Union workers required

RESPONSE No 50 Can the County please provide a detailed network topology with the following a Sites with independent Internet and Internet bandwidth b Connection to MPLS or private network (please note if there are redundant

connections) c Bandwidth between sites d Current failover methodology for network at each site

RESPONSE a See Appendix E b See Appendix E c See Appendix E d See Appendix ERFP NO 2017-133 PAGE 12 OF ADDENDUM 2 07262017


51 What is the current Attendant Console version Is it Attendant Console Enterprise RESPONSE Akkadian Console Version 42021435 No 52 Please identify how many E911 zones are required in each building a Tarrant Count law states that one E911 zone is required per building at a minimum

It is our recommendation that each floor in a building be identified as a separate zone as well

RESPONSE Floor and building 53 Would the County be interested in having the phones provided as a service or would the

County like to purchase them

RESPONSE No the County will purchase 54 Please provide addresses to each building

RESPONSE See Building List spreadsheet which has been posted to website

55 Will the County deploy all phones during the initial deployment This will help reduce costs

RESPONSE No 56 Does the County use a ticketing system that we need to interface with If so please

provide the name and version

RESPONSE ServiceNow 57 Will the County purchase new PoE switches if required for the additional IP phone or

should we propose switches as a service If we should propose switches as a service please identify how many 24 port and 48 port PoE switches are anticipated

RESPONSE County will provide switches



58 Can the County provide Cisco phone models in each location Can the County break out

user types at each location a LobbyPublic Space Phones without Voicemail b Conference Phones c Users that need only 1 device and voicemail d Users that need 1 device Jabber and voicemail

RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945 No a See Appendix D Section E b See Appendix D Section E c See Appendix D Section E d See Appendix D Section E

59 If the partner proposes Cisco and can reutilize their existing phones will end user training be necessary for those users

RESPONSE No 60 Please specify what is meant by Intercom paging Is this paging over the phones

RESPONSE Intercom over the phone Yes 61 Some locations have overhead paging what is the interface from the phone system to

the paging system today

RESPONSE InformaCast or amplifiers connected to the key system 62 Some locations use wireless handsets please specify what make and model they are

RESPONSE Variable Additional information can be provided at discovery to selected vendor

63 Can the County provide an exact DID count

RESPONSE 4600



64 Can the County provide a count for 800Toll Free numbers

RESPONSE Two (2) 65 Will the ruggedized handsets be analog or IP

RESPONSE IP 66 Top of Page 25 Section E 5 f and g state ldquoOn-premise troubleshooting replacement of

user end-points devicesrdquo and ldquoOn-remise troubleshooting and repair of device connectivity and LAN configurationrdquo The RFP is clear on Day 2 onsite support for Endpoints and network infrastructure is provided by Tarrant County Please clarify whether Tarrant County will extend this support to any Voice infrastructure elements like Voice Gateways which would provide local callout and survivability Also are there any onsite support SLA requirements

RESPONSE Tarrant County will maintain support for onsite CPE (Customer Premise Equipment) SLA will be negotiated with selected vendor

67 How are the existing PRI circuits distributed throughout Tarrant County and what are the devices that are used to terminate the circuits If Cisco voice gateways are used please provide the model number

RESPONSE All of the PRIrsquos terminate into two 4400 series gateways at the Plaza Building

68 For the sites that are still on the Plexar service please describe how the overhead speakers are connected in the PBXKey system

RESPONSE Amplifier is connected to the key system user dials a speed dial button to send the page

69 For remote site survivability what type and quantity of PSTN connections will be available at each site

RESPONSE We want to know what the vendor recommendation is based on Appendix E

70 Will the PSTN connections for survivability conflict with your SIP trunking strategy If so how

RESPONSE No



71 What level of dialing will be permitted during a site WAN outage - Emergency dialing

only local dialing long distance etc

RESPONSE To be determined by site and align with Tarrant County connectivity strategy see Appendix E

72 For the E911solution to what level will Emergency Response Locations be defined by building floor per switchport

RESPONSE Building and floor 73 For E911 how many buildings have multiple floors Please indicate the number of floors

for each building that has multiple floors

RESPONSE See Building List spreadsheet which has been posted to the website 74 What are the models of Cisco phones being used today by Tarrant County

RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

75 In the RFP (Page 19 G 1 e) under the UC Integration Capabilities there is a request for Integrated audio and Web conferencing services for handling multiparty conferencing requirements in a multisite environment Is Tarrant County requesting these integrated audio and web conferencing capabilities to replace the existing WebEx subscription

RESPONSE Decision based upon solution proposed by the awarded vendor

76 Does the County have Cisco switches throughout the organization

RESPONSE Yes 77 Does the County have CDP enabled

RESPONSE Yes 78 Does Tarrant County have campuses that require identification of building and floor

information for 911calls If so does Tarrant County have Cisco or other switches that support CDP to support Cisco Emergency Responder application for identifying and sending Building and Floor information

RESPONSE Yes Yes



79 Is mass notifications or overhead paging required NOTE If already have one which

vendor is being used and is it analog or SIP-based

RESPONSE Overhead paging Informacast is SIP based

80 If Tarrant County wants the Provider to provide PSTN SIP trunking please provide the following information

a How many maximum concurrent call paths across the organization b How many DIDs andor Toll-free numbers are required c Are the existing DIDsToll-free numbers going to be ported or will these be these

new

RESPONSE a Use Appendix D to determine b Including the station counts in Appendix D the DID total should equal

10000 Toll free numbers are optional c Ported

81 Is a secondary datacenter a requirement for this solution or is a single data center HA sufficient

RESPONSE Yessecondary 82 Managed Services Are services for end-to-end management of the proposed solutions in

scope If so should the cost be included in the Minimum Bundled Services pricing spreadsheet

RESPONSE No 83 Managed Services Are there any restrictions or certification requirements by the county for

tools that would be leveraged to provide detailed monitoring of the environment

RESPONSE No 84 Managed Services If managed services are to be included would the management

platform need to be part of the Prototype

RESPONSE No



85 Managed Services Does Tarrant County have an ITSM tool that should be leveraged for

all MACD and incident management If so what is the ITSM tool that Tarrant County utilizes

RESPONSE Yes ServiceNow 86 Managed Services If Tarrant County has an ITMSM tool that they intent to keep using

would bidirectional integration with providers ITSM tool be acceptable

RESPONSE Yes 87 Managed Services Are there any regulatory requirements the Countys providers must

adhere to in terms of managed support services

RESPONSE See RFP Page 7 Special Terms and Conditions of the Contract 4 Criminal Background Check

88 Managed Services What audit requirements are required for partner support access to the Countys in- scope managed resources

RESPONSE See RFP Pages 6-8 Special Terms and Conditions of the Contract 3-5

89 Help Desk What is the expected hours of operation for Help Desk support 8x5 or 24x7 M-F or 7 days per week

RESPONSE 24 X 7 7 days

90 Help Desk What is the number of supported users

RESPONSE See RFP Page 9 Statement of Work item I B 91 Help Desk What is the number of devices supported Is the scope phones only or

desktop support also

RESPONSE See RFP Page 9 Statement of Work item I B phones only



92 Help Desk What is the number of contacts per month in the following channels a Phone b Email c Chat d Self Service

RESPONSE a Not able to parcel out the number of calls related to phone MACD b Not able parcel out the number of calls related to phone MACD c None d None 93 Help Desk Can you provide any hourly breakdown of the call volume RESPONSE No unable to parse out the number of calls related to phone MACD 94 Help Desk What is the current first contact resolution rate at the service desk RESPONSE Unable to parse out the number of calls related to phone MACD 95 Help Desk What is the current average speed of answer

RESPONSE Unable to parse out the number of calls related to phone MACD 96 Help Desk What is the current average handle time

RESPONSE Unable to parse out the number of calls related to phone MACD 97 Help Desk What is the current average talk time

RESPONSE Unable to parse out the number of calls related to phone MACD 98 Help Desk What is the current abandoned rate RESPONSE Unable to parse out the number of calls related to phone MACD 99 Help Desk Beside MACD work is anything else in scope for the service desk RESPONSE No 100 Help Desk What is the current surveying process Are post-call surveys in scope RESPONSE Emailed survey after ticket closure optional



101 Help Desk What is the percentage of onsite vs remote users RESPONSE 100 onsite 102 Help Desk Is there a current Knowledge Base in place If so where does Tarrant

Countys Knowledge Base reside RESPONSE Yes ServiceNow 103 UCaaS and Contact Center Agents a How many total agents and supervisors b Total of concurrent agents c Total of remote agents d Total of blended agents (inbound outbound or multi-channel) e Total of agents and supervisors requiring voicemail f Please specify type of agent desktop g Do you offer multi-lingual call support i How many languages ii What languages h How many skills groups do you use i Describe group categories (eg tech support language etc) i Projected total of agents in 2-3 years (growth projection) j Are there seasonal agents i Detail seasonal bursting requirements (for example elections) RESPONSE a 119 total agents and supervisors 28 supervisors b None c All inbound d 1119 inbound only e Sixty-three (63) f CAD g Yes i Three (3) ii English Spanish Vietnamese h 27 skill groups i language supervisor monitoring customer service support i 1 j Yes i Additional agents logged in and increase in trunking



104 UCaaS and Contact Center Call details a Average calls per agent b Provide both daily and monthly averages c Average talk time per call d Average after-call work time (post-call wrap-up) e Hours of operation f Days of operation g Number of days per month h Total of shifts per day

RESPONSE a 75-100 b 2500daily 50000month c Four (4) minutes d Forty-five (45) seconds e 2 are 24X7 the rest are M-F f Seven (7) days g 2 are 365 the rest average 20 days h 2 are 3 shifts the rest are 1 shift 105 UCaaS and Contact Center Call Recording a Confirm Tarrant County does not currently require screen recording If not is this

a future requirement If so should this be priced in the optional section b What is the current call recording platform c What percentage of calls do you need recorded d What is the storage retention for voice Screen (if applicable) e After retention period do calls need to be offloaded to Tarrant Countys SAN f If SAN is applicable what is the SAN platform

RESPONSE a Not required yes yes b Call recording is not taking place c 5 d Thirty (30) days e No f To be answered as part of discovery to the selected vendor



106 UCaaS and Contact Center Interactive Voice Response (IVR) a Is Tarrant County currently using CVP for their IVR services b What is the average daily call volume for the IVR c What is the average of calls in the IVR queue per hour d What is the number of different database dips required for the IVR e Is SQL the only database needed for database dips f Which self-service applications do you require

RESPONSE

a No

b One hundred fifty (150)

c No queue

d To be answered as part of discovery to the selected vendor

e To be answered as part of discovery to the selected vendor

f To be answered as part of discovery to the selected vendor

107 UCaaS and Contact Center Do you utilize or require virtual hold (ie courtesy customer call-back)

RESPONSE Do not utilize 108 UCaaS and Contact Center CTI screen pops a Does Tarrant County require them b Is a screen pop adequate or is a scripting application needed c Number of different database dips are required for screen pops d Are the databases Oracle or SQL-based

RESPONSE a No b Dependent on vendor solution c To be answered as part of discovery to the selected vendor d To be answered as part of discovery to the selected vendor



109 UCaaS and Contact Center CRM integration a Which CRM system does Tarrant County utilize b Is it integrated with Tarrant Countys current contact center system c Does Tarrant County want the cloud-based contact center to be integrated with

Tarrant Countys CRM system d Based on the vendor choice of CRM integration how many concurrent or named

agents are required

RESPONSE a Microsoft Dynamics b No c Preferred d To be answered as part of discovery to the selected vendor 110 UCaaS and Contact Center Multi-channel routing a Does Tarrant County have a preferred platform If so what i s the preferred

platform b Which channels are needed (eg email web chat click to call co- browse avatar) c How many concurrent agents will need co-browse d Excluding co-browse how many named agents will use the other forms of multi-

channel routing you specified above

RESPONSE a No b To be answered as part of discovery to the selected vendor c Use current agent count for pricing in Appendix D d To be answered as part of discovery to the selected vendor 111 UCaaS and Contact Center Workforce optimization and analytics a Please confirm that workforce optimization and analytics is not needed at this time b Is this a future requirement i If so should it be priced in the optional section ii If so which analytics are required (eg speech text desktop) iii If so how many named agents will require workforce optimization and

analytics

RESPONSE a Not needed b No



112 UCaaS and Contact Center Speech recognition a Do you use speech recognition today b If so what is the preferred platform and purpose (eg text-to-speech routing

natural language) c Does Tarrant County intent to utilize Vocalizer or want the Provider to suggest a

solution that includes speech recognition software d How many named agents will use speech recognition applications

RESPONSE a No b To be answered as part of discovery to the selected vendor c Dependent on vendor solution d To be answered as part of discovery to the selected vendor

113 UCaaS and Contact Center Outbound dialing a Does Tarrant County use outbound dialing today b If so does Tarrant County currently utilizing the Cisco Dialer application for

campaign management c Does Tarrant County have a preferred platform and purpose (eg Acqueon for

predictive dialing campaigns Cisco for basic IVR dialing) d Which outbound dialing functionality does Tarrant Countys current platform

provide For example predictive preview or progressive dialing e What is Tarrant Countys campaign management approach NOTE Provide

summary diagram or other description f How does Tarrant County address time-of-day routing and Do Not Call lists g What are the number of concurrent agents needing outbound dialing capability

RESPONSE a Yes b Yes c No d Predictive e To be answered as part of discovery to the selected vendor f Programmed in the IVR departments receive signed consent from parties g To be answered as part of discovery to the selected vendor



114 UCaaS and Contact Center Reporting - What are your requirements NOTE Please

provide samples with any commentary on how they are used Be sure to specify if reporting is required on the IVR


115 UCaaS and Contact Center Does Tarrant County use wallboards If so which one(s) If not is this a requirement

RESPONSE No 116 UCaaS and Contact Center Do you have any PCI HIPAA or other legalregulatory

requirements that we should be made aware of NOTE If so please provide summary

RESPONSE See RFP Pages 6-8 Special Terms and Conditions of the Contract 3-5 117 UCaaS and Contact Center Do you have a video strategy for your contact center

NOTE If so please provide summary

RESPONSE No 118 UCaaS and Contact Center Collaboration Applications a Is Attendant Console required b How many instances and locations

RESPONSE a Yes b To be answered as part of discovery to the selected vendor 119 UCaaS and Contact Center Does Tarrant County want to mix Hunt Groups with ACD

queues

RESPONSE To be answered as part of discovery to the selected vendor 120 UCaaS and Contact Center Does Tarrant County utilize Courtesy Callback from Cisco

today If not is this feature part of the scope for this RFP

RESPONSE No Yes



121 UCaaS and Contact Center Is detailed call accounting (advanced CDR) required a How many users

RESPONSE Yes a To be answered as part of discovery to the selected vendor 122 UCaaS and Contact Center Is e-faxing required a How many users

RESPONSE No a NA 123 UCaaS and Contact Center Is Auto Attendant required NOTE If so please provide

call flows

RESPONSE Yes a To be answered as part of discovery to the selected vendor

124 UCaaS and Contact Center Any shadow mailboxes needed If so how many NOTE A shadow mailbox is a voice mailbox not associated with an extension such as may be used by schools retail stores car dealerships etc to retrieve group messages from corporate

RESPONSE No 125 UCaaS and Contact Center Are there any personaldesktop video requirements

NOTE If so how many such endpoints will gain video access

RESPONSE None 126 Prototype Question What network and connectivity will be available for the Prototype

RESPONSE Wired internet 127 How many total DID numbers will be cutover

RESPONSE 4600



128 How many DID numbers will be new RESPONSE 5400 129 Can we get a full phone list by location a Analog b Digital c IP RESPONSE See Appendix D 130 How many central offices are currently servicing the current list of DIDrsquos RESPONSE Twenty (20) 131 Is it necessary to replace ATampT as a carrier RESPONSE No 132 Please list all Cisco phone models currently in use RESPONSE

6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

133 Does the County have existing voice gateways at every site for SRST If so please provide a show version and show inventory from each gateway that is currently in place

RESPONSE No 134 Please identify the make model and IOS version of the existing 4 VOIP Gateways in place

for digital to analog faxing RESPONSE

To be answered as part of discovery to the selected vendor 135 The County asks for E911 services What level of granularity is required To the building

to a floor to a hallway to a room etc Please identify the total number of emergency response locations regardless of what level of granularity is required The higher level of granularity equates to higher costs

RESPONSE Building and floor see Building List spreadsheet which as has been posted to website



136 Please outline the details around the screen pop requirement a What databaseapplication will the vendor be required to integrate to Software

vendor software application and software version


137 For the outbound dialer campaigns and all other text to speech requirements how many concurrent text to speech sessions should the vendor plan for The vendor seeks clarification around concurrent call volume requirements of the text to speech functionality

RESPONSE To be answered as part of discovery to the selected vendor 138 Please identify average call duration across all contact center groups (3 min 5 min etc)

RESPONSE Three (3) minutes 139 Please identify maximum concurrent call volume at peak time across all contact center

groups (300 400 etc)

RESPONSE One hundred fifty (150) 140 Please identify call volume per day at peak across all contact center groups (12000 calls

etc)

RESPONSE 2500 141 Please verify the total number of contact center agents required once all are converted to

the new solution


142 Is Quality of Service prioritizing Voice and Video traffic already implemented throughout the County (LAN and WAN)

RESPONSE Yes 143 Please identify the number of POTS lines per location that will be used for survivability

backup in case of a WAN failure

RESPONSE We want to know the vendor recommendation based on Appendix E



144 Please provide more detail on overhead paging requirements a List all locations that require overhead paging functionality b List the number of paging zones per location please also include if paging across

multiple locations is required and how many zones of that type there will be c Identify the overhead paging infrastructure per location (Amps Speakers Paging

control units etc) by manufacturer and model

RESPONSE a See Appendix D b See response to question 36 c See response to question 36 145 May we modify add to the Price Sheet to accommodate all required pricing Example of

this would be one-time costs associated with SRST gateways for each location (pricing could be different per location)

RESPONSE No the Price Sheet cannot be modified by the Respondent Tarrant County has revised the Price Sheet to accommodate one-time costs

Respondent Name

Service Expense Type Period CostA1 - UCaaS Call Control Recurring 5 -$ A2 - Additional Monthly Charges Recurring 5 -$ C1 - Migration Implementation Services One Time 1 -$ C2 - Equipment One Time 1 -$ C3 - Data Equipment to Connect to Sites One Time 1 -$ D - Professional Services (100 Hours) As Needed 1 -$

-$

Service Expense Type Period CostB1 - UCaaS Optional Call Control Services Recurring 5 $000B2 - UCaaS Optional Call Control Services One Time 1 $000

Pricing Sheet - Pricing Summary

The UCaaS Optional Call Control Services are separated as Tarrant County may or may not utilize these services

Total Five Year Cost

This Pricing Sheet was designed so that all columns on a worksheet print on a single page (rows may wrap to a second page) Your local settings and printer drivers vary so please use print options to keep all worksheet columns on a single page

146 Will the County be willing to re-use existing equipment in place today if the vendor determines that there is no reason to upgrade it for the new solution

RESPONSE Yes


Pricing_Summary

ANNUAL CONTRACT FOR UNIFIED COMMUNICATIONS AS A SERVICEampArialRegularRFP 2017-133

ampArialRegularSheet 1 of 5

AMonthly_Recurring_Pricing

ampArialRegularANNUAL CONTRACT FOR UNIFIED COMMUNICATIONS AS A SERVICEampArialRegularRFP 2017-133


BMonthly_Recurring_Optional


ampArialRegularSheet 3 of 5 (2 Pages)

CImplementation_Policy



DProfessional_Services

ampArialRegularANNUAL CONTRACT FOR UNIFIED COMMUNICATIONS AS A SERVICERFP 2017-133


gpeterson2
File Attachment
2017-133_PriceSheet - Addendum 2xlsx


147 Will Call Recording be required If so please elaborate below a How many phones will need to be recorded b Will screen recording be required If so how many c Will workforce management be required d Will there be any need to record radio channels e Please identify storage retention requirements for recordings (2 3 5 10 years)

RESPONSE Yes for contact center a 5 b No c No d No e Thirty (30) days 148 Is there adequate CAT5CAT5ECAT6 everywhere you need IP Phones deployed If not

please identify the number of IP Phones that will require CAT5ECAT6 cabling

RESPONSE Yes and locations that need updated wiring will be handled by Tarrant County 149 PBX Integration How is the existing Plexar integrated with the Cisco CUCM cluster

RESPONSE It is not 150 PBX Integration How many concurrent connections are there between the Plexar and

Cisco CUCM cluster

RESPONSE None 151 PBX Integration The total number of trunks from the RFP were counted to be 239 Is this

the total trunking for both the Plexar and Cisco solutions or is there a different total serving the current and overall population

RESPONSE 317 for Plexar 253 for Cisco

152 Voicemail What are the Plexar users using for voicemail

RESPONSE 16 SMDI connections to a Dialogic gateway that send data to Cisco Unity



153 Voicemail What are the Cisco users using for voicemail

RESPONSE Unity Connection 154 Voicemail Is there voicemail interaction between the Plexar and Cisco users or are they

both autonomous systems

RESPONSE Cisco Unity wDialogic Gateway

155 E911 Please describe the call flow for 911 calls from a Plexar user to the appropriate PSAP

RESPONSE ATampT is responsible for sending address information to 911

156 E911 Please describe the call flow for 911 calls from the Cisco CUCM cluster to the appropriate PSAP

RESPONSE Tarrant County update address information for Cisco CUCM via Intrado

157 Attendant Console What are the specific features and requirements for an Attendant Console


158 Active Directory Please provide a detailed description of the AD infrastructure (forest trees domains etc)


159 Physical Locations Can you forward the specific address for each site location and quantity of users at the site (RFP does list site Name and quantity of users but not the specific address)

RESPONSE Site address are listing in the Building List Spreadsheet quantity of users are each site is listed in Appendix D



160 Physical Locations Please provide the ASE bandwidth for each site


161 Physical Locations Please provide the current traffic utilization for the ASE connection for each site

RESPONSE To be answered as part of discovery to the selected vendor 162 The total number of trunks from the RFP were counted to be 239 Is this the total trunking

for both the Plexar and Cisco solutions or is there a different total serving the current and overall population


163 Local Area Network (LAN) Tarrant County needs Respondent to develop a comprehensive list of recommended or required Tarrant County network capabilities and changes At a minimum we are looking for your input on the following VLAN QoS stateful firewall configuration private network peering DHCP and DNS IP subnets location information (E911) IP addressing and routing From this paragraph are you requiring an onsite network assessment or just a written list of respondent hosted voice services best practices for the LAN that Tarrant County would implement

RESPONSE Just a written list of respondent hosted voice services best practices for the LAN

164 Paging over the Phone What features are required

RESPONSE One way Live and recorded message paging initiated via telephone set heard via speakers andor telephone set when not in use

165 Paging over the Phone Maximum number of phones in a page group


166 Dial Plan Flat or Hierarchical

RESPONSE To be answered as part of discovery to the selected vendor 167 Dial Plan List site code digits (or Inter-site Digits) and associated sites




168 Dial Plan Number of extension digits

RESPONSE Four (4) 169 Dial Plan List all extensionDN by location


170 Dial Plan PSTN access code

RESPONSE Nine (9) 171 Dial Plan List any service codes with associated function

RESPONSE 11-activate call forward 12-deactivate call forward

172 Dial Plan LD Access Code

RESPONSE 8 + 10 digit number-Plexar 9 + 1 VoIP 173 On-Site Training Will on-site training be required per site as we turn the site up or will all

be trained at a single location

RESPONSE A single location 174 On-Site Training If training is to be performed at a single site for all users how many

users per class and the number of classes

RESPONSE Train the trainer To be answered as part of discovery to the selected vendor

175 SRST Do you require SRST at each site for basic inbound and outbound calling during a network outage where the IP Telephone cannot communicate with the cloud based call-agent

RESPONSE We want to know the vendor recommendation based on Appendix E 176 SRST The percentage or number of IP Telephones required to have SRST capability at

each site




177 SRST The number of local PSTN access lines per site for SRST call routing

RESPONSE We want to know the vendor recommendation based on Appendix E 178 Existing Equipment Does Tarrant County wish to reuse any of the existing Cisco CUCM

equipment - ie Phones Gateways SRST Licenses If so can you provide model of the phones and Gateways

RESPONSE Yes ndash phones - 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

179 What are the Music on Hold requirements on a per location basis or can one Music on Hold announcement be used for all locations


180 Contact Center RFP shows UCCE with CAD for 118 contact center agents a Is that the total concurrent agent count needed for our proposed solution b Does that include supervisor licenses c The Pricing sheet at end of RFP shows estimated users of 250 Is that the NAMED

agent users versus concurrent

RESPONSE a Use estimate in pricing sheet b Yes c Concurrent 181 Contact Center For the self-service component (Appendix D Item R) a What IVRVRU is that using b How many ports c Any ASRTTS d Is there only this one IVR platform

RESPONSE a Cisco Unity b To be answered as part of discovery to the selected vendor c Nuance d Yes



182 RFP Response extension Will the County grant an extension of 2 weeks for RFP

Responses

RESPONSE Yes 183 Does Tarrant County page across locations or within each building independently

RESPONSE Within each building 184 Are there different rings set up on your phones currently to indicate inbound or outbound

calls

RESPONSE No 185 What are all the CRM systems currently being utilized by Tarrant County that will need to

integrate with the new solutions

RESPONSE Microsoft Dynamics

186 Does Tarrant County have custom integrations with the phone systems ie Door Entry Systems

RESPONSE No 187 Are the current overhead paging systems analog or SIP based

RESPONSE SIP 188 Page 6 Minimum Insurance Requirements ndash In the event the RFP is being prepared and

submitted by an Authorized Agent of a Vendor where ultimately the contract would be signed between Tarrant County and that Vendor would you expect the Insurance coverage to be met by the Vendor that holds the contract with Tarrant County

RESPONSE Both the Authorized Agent and the Vendor would be required to meet the insurance requirements outlined in the RFP

189 Page 10 Can you describe in more detail what you require from Screen Pops What customized customer information are you wanting to present Is this for all users or specific Contact Center groups

RESPONSE All questions to be answered as part of discovery to the selected vendor



190 Page 11 What licensing do you have for Office 365 (for Example E3 or E5)

RESPONSE SPE3 191 Interoperabilitycoexistence ndash Can you describe how your current Plexar environment and

the Cisco On-site VoIP network is integrated to support 4-digit dialing Please provide as much detail as possible so we can best determine the available options for integrating the UCaaS to this environment

RESPONSE ATampT pre-pins the area code and nnx on outgoing calls to DID on the PRI Call Manager pre-pins the area code and nnx on outgoing calls to Plexar DID ranges

192 Page 14 Trunking ndash If it is determined to be best to deliverterminate carrier trunks directly to Tarrant Countyrsquos site for either primary or failover purposes would that be acceptable

RESPONSE Yes 193 Page 15 What is the largest single conference call event ( of participants) that Tarrant

County hosts currently

RESPONSE One hundred fifty (150) participants

194 Can you provide a complete list of the DIDs that will need to be ported to the UCaaS

RESPONSE To be answered as part of discovery to the selected vendor 195 Page 16 Can you provide a complete list of the 800s that will need to be ported to the

UCaaS

RESPONSE To be answered as part of discovery to the selected vendor 196 Survivability ndash Can you confirm if Site level survivability from network outage (POTS lines)

should be considered a requirement and built into the cost of the solution or as an optional item Please describe your expectations for capabilities in a network outage scenario (emergency dial out911 only rerouting main department numbers to the POTS lines other considerations) How many call paths per site would you want in a survivable scenario

RESPONSE Optional all of the possible scenario use Appendix D for sizing



197 Appendix D What are the interfaces available on the InformaCast by Singlewire at each

location for integration purposes

RESPONSE Switches 198 In order to better address the storage expectations around call recording can the County

please answer the following a What is the average call length for the calls which will need to be recorded b How many calls per month on average need to be recorded

RESPONSE a Unknown b 5 199 Is overhead paging required

RESPONSE Yes 200 How many existing 800rsquos need to be ported

RESPONSE Two (2) 201 Does the County use a dedicated set of agents for TTY calls and if so how many agents

RESPONSE No 202 Do they prefer digital TTY or traditional handsets

RESPONSE Digital 203 Do they detect TTY on traditional phone numbers or do they use specific phone numbers

for TTY

RESPONSE Specific phone numbers 204 Will existing CCE source code be available for reference

RESPONSE Yes



205 At a peak time of outbound calling how many outbound calls does the County need to

place concurrently What is the peak total number of automated outbound contacts per day the County estimates needing to be made


206 60 MACD assistance was mentioned in the pre-proposal conference meeting As the County could probably tell from the reaction of the vendors present this is a much higher percentage than anyone would anticipate or that we have seen in the industry so we want to make sure that there is a meeting of the minds with what the County considers as included in this hosted service provider MACD percentage Employees having issues taking or placing calls or needing to ask how something works is not considered within the scope of MACD work Those would just be normal support items When a new employee comes on board an employee needs to change their location and contact information or update their profile and they canrsquot or donrsquot want to use the self-service portal to make changes themselves these would be considered MACD instances In the vast majority of cases customers have a need for 10 or less MACD assistance per month This is why we want to confirm the Countyrsquos expectation of having 6 times the number of changes normally seen This of course can be provided but would be significantly more expensive than is most likely required Any clarification would be appreciated

RESPONSE Expect a self-service tool will reduce the number

207 Did the County buy the Cisco System or is this being provided as an OPEX cost to the County

RESPONSE Buy 208 Is the Cisco system in place today end of life

RESPONSE No 209 What systems integrator currently supports the Cisco system in place today

RESPONSE 3rd party support

210 What is the current Plexar cost per line

RESPONSE $1100 per station



211 What is the Countyrsquos expectation of unified messaging

RESPONSE To utilize standard messaging as determined by industry standards 212 Page 9 bullet j ldquoCorporate phone books across all locations with integration with email

integrationrdquo Can the County define with integration with email integration

RESPONSE Common contact list between both 213 Page 10 bullet l ldquoScreen pops with specific customized informationrdquo Are screen pops

required for non-agents as well as agents

RESPONSE No 214 Page 16 bullet s ldquoSurvivability ndash We expect dial tone survivability to be implemented at

each site Describe the capabilities and options of your solution in providing local dial tone survivability when a sitersquos external network is offlinerdquo Is the County requesting a local gateway at all 70 locations If no can the County detail which locations require site survivability

RESPONSE We want to know the vendor recommendation based on Appendix E 215 Page 16 bullet v ldquoDirectory ndash The ideal solution will integrate with Tarrant Countyrsquos Active

Directory 1) Describe the directory services your solution provides 2) Does your solution integrate with Active Directory If so describe the requirements to implement and the benefitsrdquo Is there a local AD service replicated on premise

RESPONSE Yes 216 Paging via phone and overhead speakers ndash Can the County provide details concerning the

existing paging environment Overhead speaker environment and current connection method for all County locations

RESPONSE Simple paging for employee notification of phone calls or information 217 Appendix D Item Y ldquoInformaCast by Singlewire is utilized for overhead paging and

intercom 50 speakers are currently in use County widerdquo Is the County looking to replace the InformaCast paging solution If yes can the County provide details around the existing InformaCast paging system

RESPONSE We want to know the vendor recommendation



218 What are the attendant console requirements at each site


219 What is meant by intercom paging on the phones Requirements for paging County wide Requirements for paging per location

RESPONSE Intercom is 2 way conversation whisper mode See response to Question 36

220 What are the wireless handset requirements By site

RESPONSE Industry standard for both questions

221 Do the small WIC offices etc require site survivability

RESPONSE No 222 Can the County provide more information on the IVR at Elections including specific

functionality requirements

RESPONSE To be answered as part of discovery to the selected vendor 223 Can the County provide a Busy Hour for Call center traffic

RESPONSE No 224 Can the County provide a busy hour for all traffic

RESPONSE No 225 Is the County planning to re-cable locations that are CAT3

RESPONSE Yes



PRICE FORMS

A Tarrant County would like the provided service to be priced as simply and consistently aspossible We are interested in ldquobundlesrdquo that contain a comprehensive set of servicefeatures including a handset for a fixed price We realize that some ala carte pricing forend users may be necessary but want to keep these exceptions to a minimum

B The preferred solution will include user-focused (eg - $X per user) bundles that areprovided at an affordable cost with handsets and as many features included as possible1 Bundle tier definitions

a Basic- courtesy or common areab Standard- less or equal to 12 multiple programmable lines or conference unitc Enhanced- more than 12 multiple programmable linesd Contact Center- agents or supervisors in a call center

C Respondent should include bundled pricing for a basic and an enhanced tier of serviceUse your experience from prior customer engagements to suggest bundles that you feelwill work best for our environment1 To make it easier for Tarrant County to evaluate multiple RFP responses your

bundle pricing should include as many costs as possible See Appendices A B andC for minimal features to include in the bundle

2 We expect pricing to be equivalent for all in-scope Tarrant County locations

D CONFIGURATION SIZINGPRICING

Price Sheetxlsx

1 Tarrant County has provided an Amended Excel Spreadsheet (Price Sheet) whererespondents must submit their pricing

2 Use the information in the Appendices A thru E as the basis for your pricing

3 Respondent must complete all five (5) tabs in the Price Sheet print the completedsheets and submit them as part of their response Failure to complete print andreturn all five (5) tabs of the Price Sheet will deem the response as non-responsiveand it will not be evaluated Details on required entry

PAGE 46 OF RFP NO 2017-133 REVISED 07262017

Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS

a Pricing_Summary ndash This is a summary page and all prices are populatedbased on values entered by Respondent on other tabs1) Respondent is responsible for entering Respondent Name (D1)

b Monthly_Recurring_Pricing ndash This tab lists the monthly charges1) Respondent is responsible for entering the Cost per Month for A1 -

UCaaS Call Control (B6 to B9)2) Respondent is responsible for entering the Cost per Month for A2 -

Additional Monthly Charges (B13 to B16)c Monthly_Recurring_Optional ndash This tab allows for entry of Optional Service

Charges1) Respondent is responsible for entering the Cost per Month for the 3

services listed (B6 to B8)2) Respondent can enter additional recurring services along with the

Cost per Month (A9 to B28) as well as additional one timeservices along with Total Costs (A31 to B52)

3) If an optional service is included and there is no cost for the serviceplease list the Service Description and enter $000 for the Cost perMonth

d Implementation_Policy ndash This tab includes all costs related to implementingthe transition1) Respondent is responsible for entering the Fixed Cost per for C1 -

Migration Implementation Services (B8)2) Respondent is responsible for entering the Cost per Unit for C2 -

Equipment (D11 to D15)3) Respondent is responsible for entering the Cost per Site for C3 ndash

Data Equipment to Connect to Sites (D19)i Tarrant County understands that the sites differ in complexity

and size The price provided by the Respondent must be asingle price

e Professional_Services ndash This tab is for a blended hourly rate if additionalservices are required during the term of the contract One hundred (100)hours is being used for evaluation purposes only The actual number maybe less or more Tarrant County makes no guarantee as to the actualnumber of hours that will be used1) Respondent is responsible for entering the Rate per Hour for the Firm Fixed

Hourly Rate (B8)


NAME AND ADDRESS OF COMPANY 1




Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0

Pricing Sheet - Professional Services

Provide a blended hourly rate to be used if additional Professional Services are required outside the initial scope of work This will be an annual contract rate that must be firm for the initial one (1) year term of the contract plus the two (2) renewal term options The price below must be an All-Inclusive Price (comprised of all direct and indirect costs including but not limited to overhead fee or profit clerical support travel expenses per diem food equipment materials supplies managerial support assessment startup costs etc)

Rate Per Hour Estimated Hours Total Cost

Firm Fixed Hourly Rate 100 $0

Estimated Hours is only an estimate and no guarantee is made this will be the actual number required Actual counts may be more or less

Respondent Name 0

Pricing Sheet - Migration Implementation Services

C1 - Migration Implementation Services (One Time)

Provide a fixed cost for all professional services required to implement the equipment listed below in C2 and C3 The fixed cost must be an All-Inclusive Price (comprised of all direct and indirect costs including but not limited to overhead fee or profit clerical support travel expenses per diem food equipment materials supplies managerial support assessment startup costs setup and decommissioning of telephone devices user trainingetc)

Fixed Cost

C2 - Equipment (One Time) Cost Per Unit Estimated Users Total Cost

Basic 300 $000

Standard 3550 $000

Enhanced 800 $000

Contact Center 250 $000

Conference unit 100 $000

Total Equipment Cost $000

C3 - Data Equipment to Connect to Sites (One Time) Cost Per Site Estimated Sites Total Cost

Sites listed in Appendix E 71 $000

Total One-Time charges (Sum C1 + C2 + C3) $000

Estimated Users and Estimated Sites are only an estimate and no guarantee is made this will be the actual number required Actual counts may be more or less

Respondent Name 0

Pricing Sheet - Optional Service Charges

B1 - UCaaS Optional Call Control Services (Recurring) Cost Per Month Estimated Users Total Monthly Cost Period Total 1 year Cost

toll free calling 100 $000 12 $000

cordless handsets 100 $000 12 $000

wireless headsets 100 $000 12 $000

service description 100 $000 12 $000




















Total Charges for Optional Call Control Services (Recurring) $000 $000

B2 - UCaaS Optional Call Control Services (One Time) Total Cost Total 1 year Cost

service description $000






















Total Charges for Optional Call Control Services (One-Time) $000

Estimated Users is only an estimate and no guarantee is made this will be the actual number required Actual counts may be more or less

If needed an attachment can be included with additional service description details for each line These details should be informational only and not contain any pricing information

Respondent Name 0

Pricing Sheet - Service Charges

A1 - UCaaS Call Control (Recurring) Cost Per Month Estimated Users Total Monthly Cost Period Total 1 year Cost

Basic Bundle 400 $000 12 $000

Standard Bundle 3550 $000 12 $000

Enhanced Bundle 800 $000 12 $000

Contact Center Bundle 250 $000 12 $000

Total Call Control Monthly Charges $000 $000

A2 - Additional Monthly Charges (Recurring) Cost Per Month Estimated Users Total Monthly Cost Period Total 1 year Cost

Federal Universal Service 5000 $000 12 $000

Federal Subscriber Line Charge 5000 $000 12 $000

911 Fee 5000 $000 12 $000

Municipal right-of-way fee 5000 $000 12 $000

Total Additional Monthly Charges $000 $000

Total Monthly Charge (Sum A1 + A2) $000


Respondent Name


Service Expense Type Period Cost

A1 - UCaaS Call Control Recurring 5 $ - 0

A2 - Additional Monthly Charges Recurring 5 $ - 0

C1 - Migration Implementation Services One Time 1 $ - 0

C2 - Equipment One Time 1 $ - 0

C3 - Data Equipment to Connect to Sites One Time 1 $ - 0

D - Professional Services (100 Hours) As Needed 1 $ - 0

Total Five Year Cost $ - 0


B1 - UCaaS Optional Call Control Services Recurring 5 $000

B2 - UCaaS Optional Call Control Services One Time 1 $000



Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name
















QUESTIONS AND RESPONSES 1 We are very interested in participating in the vendor selection process for RFP 2017-133

We will not be able to participate in the Mandatory Pre-Proposal Conference on July 11 2017 We do want to submit a proposal and are prepared to waive any right to assert claims due to undiscovered conditions Will our proposal be disqualified without consideration as indicated in the statement ldquoAny vendor who submits a proposal without attending the scheduled Mandatory Pre-Proposal conference will have their proposal disqualifiedrdquo

RESPONSE Yes 2 Appendix D Item C ldquoPlexar supports approximately 1168 multiline digital telephone set

and 1490 analog sets The make and model of the analog handsets varyrdquo With these devices being non-VoIP phones today the majority will be converted to VoIP Are the additional switchingPOE ports in place to support the addition of approximately 2500 VoIP sets or should POE switches be provided in the proposal

RESPONSE The entire Tarrant County network switched infrastructure has POE enabled devices No additional POE switches will be required as part of this project

3 Service Provider Connections Would you like to keep your current service provider connections in place or would you like to have all connections moved to the cloud Our system will work with either option

RESPONSE We would like to understand the connectivity for your solution 4 How many connections do you have in place today I see 12 total PRI circuits in the RFP

Is that the correct and total number

RESPONSE Eleven (11) 5 How many connections would you like to have between the new and retiring system for the

transition period

RESPONSE Use station counts in Appendix D for guidance for connections 6 You have asked for speech recognition in the requirements What level of speech

recognition would you like to have

RESPONSE Speech level recognition should be at a minimum or consistent with basic IVR intonation






RESPONSE Optional


RESPONSE Optional


RESPONSE Machine


RESPONSE None










RESPONSE WebEx


RESPONSE Optional




RESPONSE gt200










RESPONSE None







today

















i To be answered as part of discovery to the selected vendor 31 Page 11 Bullet 3 a Would the County consider an alternate IM and Presence platform that provider









this




35 Page 16 bullet s





































Partner Paging










RESPONSE a Various Cisco and Polycom b Various Cisco and Polycom 41 4 bullet f a Is train-the-trainer end user training acceptable If not how many training classes




















































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name



















RESPONSE Optional


RESPONSE Optional


RESPONSE Machine


RESPONSE None










RESPONSE WebEx


RESPONSE Optional




RESPONSE gt200










RESPONSE None







today


























this




35 Page 16 bullet s





































Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name

















RESPONSE WebEx


RESPONSE Optional




RESPONSE gt200










RESPONSE None







today


























this




35 Page 16 bullet s





































Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name




















RESPONSE None







today


























this




35 Page 16 bullet s





































Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name






































this




35 Page 16 bullet s





































Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls






RESPONSE SIP 188 Minimum Insurance Requirements ndash In the event the RFP is being prepared and

















UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name

























this




35 Page 16 bullet s





































Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No









RESPONSE See RFP Special Terms and Conditions of the Contract 4 Criminal Background Check





























RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name
















35 Page 16 bullet s





































Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name




































Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No















RESPONSE See RFP Statement of Work item I B 91 Help Desk What is the number of devices supported Is the scope phones only or























RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name






















Partner Paging






























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls









189 Can you describe in more detail what you require from Screen Pops What customized customer information are you wanting to present Is this for all users or specific Contact Center groups














UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name





































































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls













190 What licensing do you have for Office 365 (for Example E3 or E5)










UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name























































RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name


























RESPONSE 4600















RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls

















192 Trunking ndash If it is determined to be best to deliverterminate carrier trunks directly to Tarrant Countyrsquos site for either primary or failover purposes would that be acceptable






UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name




























RESPONSE No










RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls


















RESPONSE Yes 193 What is the largest single conference call event ( of participants) that Tarrant





UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name























RESPONSE 6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945







RESPONSE Yes Yes








new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls






















RESPONSE To be answered as part of discovery to the selected vendor 195 Can you provide a complete list of the 800s that will need to be ported to the

UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name





















new










RESPONSE No






































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name



















































RESPONSE

a No


c No queue











agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name


















agents are required





analytics


























queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name






































queues



RESPONSE No Yes






call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name



















call flows







RESPONSE 4600




6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name

















6901 6921 6961 7821 7841 7861 7910 7912 7931 7937 7940 7941 7942 7960 7961 7962 8831 8861 8945

















etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name
























etc)


the new solution














Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name






















Respondent Name


-$







RESPONSE Yes


Pricing_Summary















gpeterson2
File Attachment







Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name















Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name





















Cisco CUCM cluster























































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name































































each site

















Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name





























Responses



calls























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name


























UCaaS















for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name

























for TTY


RESPONSE Yes












































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name

























































RESPONSE Yes



PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name
















PRICE FORMS








Price Sheetxlsx





Pricing_Summary















gpeterson2
File Attachment


PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

Respondent Name 0






Respondent Name 0




Fixed Cost


Basic 300 $000

Standard 3550 $000

Enhanced 800 $000








Respondent Name 0





















































Respondent Name 0



Basic Bundle 400 $000 12 $000








911 Fee 5000 $000 12 $000





Respondent Name
















PRICE FORMS















Hourly Rate (B8)






Name

Title

Tel No

EMail Address

Fax No

		Respondent Name		0


Pricing Sheet - Professional Services

Provide a blended hourly rate to be used if additional Professional Services are required outside the initial scope of work This will be an annual contract rate that must be firm for the initial one (1) year term of the contract plus the two (2) renewal term options The price below must be an All-Inclusive Price (comprised of all direct and indirect costs including but not limited to overhead fee or profit clerical support travel expenses per diem food equipment materials supplies managerial support assessment startup costs etc)



	Rate Per Hour		Estimated Hours		Total Cost

Firm Fixed Hourly Rate			100		$0



Estimated Hours is only an estimate and no guarantee is made this will be the actual number required Actual counts may be more or less

	Respondent Name	0


Pricing Sheet - Migration Implementation Services


C1 - Migration Implementation Services (One Time)

Provide a fixed cost for all professional services required to implement the equipment listed below in C2 and C3 The fixed cost must be an All-Inclusive Price (comprised of all direct and indirect costs including but not limited to overhead fee or profit clerical support travel expenses per diem food equipment materials supplies managerial support assessment startup costs setup and decommissioning of telephone devices user trainingetc)


Fixed Cost


C2 - Equipment (One Time)		Cost Per Unit		Estimated Users		Total Cost

Basic			300		$000

Standard			3550		$000

Enhanced			800		$000

Contact Center			250		$000

Conference unit			100		$000

Total Equipment Cost				$000


C3 - Data Equipment to Connect to Sites (One Time)		Cost Per Site		Estimated Sites		Total Cost

Sites listed in Appendix E			71		$000


Total One-Time charges (Sum C1 + C2 + C3)				$000


Estimated Users and Estimated Sites are only an estimate and no guarantee is made this will be the actual number required Actual counts may be more or less

	Respondent Name			0


Pricing Sheet - Optional Service Charges


B1 - UCaaS Optional Call Control Services (Recurring)		Cost Per Month		Estimated Users		Total Monthly Cost		Period		Total 1 year Cost

toll free calling			100		$000		12		$000

cordless handsets			100		$000		12		$000

wireless headsets			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

service description			100		$000		12		$000

Total Charges for Optional Call Control Services (Recurring)				$000			$000

B2 - UCaaS Optional Call Control Services (One Time)		Total Cost					Total 1 year Cost

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000

service description						$000


Total Charges for Optional Call Control Services (One-Time)						$000


Estimated Users is only an estimate and no guarantee is made this will be the actual number required Actual counts may be more or less



If needed an attachment can be included with additional service description details for each line These details should be informational only and not contain any pricing information

	Respondent Name			0


Pricing Sheet - Service Charges


A1 - UCaaS Call Control (Recurring)		Cost Per Month		Estimated Users		Total Monthly Cost		Period		Total 1 year Cost

Basic Bundle			400		$000		12		$000

Standard Bundle			3550		$000		12		$000

Enhanced Bundle			800		$000		12		$000

Contact Center Bundle			250		$000		12		$000

Total Call Control Monthly Charges				$000			$000


A2 - Additional Monthly Charges (Recurring)		Cost Per Month		Estimated Users		Total Monthly Cost		Period		Total 1 year Cost

Federal Universal Service			5000		$000		12		$000

Federal Subscriber Line Charge			5000		$000		12		$000

911 Fee			5000		$000		12		$000

Municipal right-of-way fee			5000		$000		12		$000

Total Additional Monthly Charges				$000			$000


Total Monthly Charge (Sum A1 + A2)						$000



Estimated Users is only an estimate and no guarantee is made this will be the actual number required Actual counts may be more or less

	Respondent Name


Pricing Sheet - Pricing Summary

Service	Expense Type	Period	Cost

A1 - UCaaS Call Control	Recurring	5	$ - 0

A2 - Additional Monthly Charges	Recurring	5	$ - 0

C1 - Migration Implementation Services	One Time	1	$ - 0

C2 - Equipment	One Time	1	$ - 0

C3 - Data Equipment to Connect to Sites	One Time	1	$ - 0

D - Professional Services (100 Hours)	As Needed	1	$ - 0


Total Five Year Cost		$ - 0



Service	Expense Type	Period	Cost

B1 - UCaaS Optional Call Control Services	Recurring	5	$000

B2 - UCaaS Optional Call Control Services	One Time	1	$000


The UCaaS Optional Call Control Services are separated as Tarrant County may or may not utilize these services

This Pricing Sheet was designed so that all columns on a worksheet print on a single page (rows may wrap to a second page) Your local settings and printer drivers vary so please use print options to keep all worksheet columns on a single page