tango/04 123 brochure
DESCRIPTION
Introduction to Tango/04's unique 1,2,3 monitoring strategy that provides visibility and control to IT and your businessTRANSCRIPT
In only one solutionwith multiple benefits,
expandable and easy-to-use
The most innovative monitoring strategy
The key to assuring company wide visibility
Improve your service levels with proactive management • of events Comply with security audits in a sustainable way• Increase your productivity by aligning IT and Business• Reduce operational costs• And many more benefits•
Technological complexity increases every day and this makes having an
integrated and centralized view of the events harder to achieve. Technical
silos tend to multiply and as a result, alignment with a company’s goals
becomes almost impossible. A way to combat this is by increasing real-
time visibility of managerial areas in order to improve a company’s integral
management and reduce its operational costs at the same time. This is
Tango/04’s main objective.
Tango/04 proposes the “1-2-3” corporate monitoring strategy for
Technology, Security and Business to achieve real-time visibility of the
entire company through a simple-to-use and rapid-to-implement solution
that is capable of integrating multiple platforms and applications.
Centralized Monitoring
Lower risks and increase your proactivity by centralizing control of your
business services, critical applications, and IT infrastructure components
that can affect your application’s availability and performance. Know at all
times when final users or critical services are being affected and what is
causing the situation. Obtain historic analytical information that identifies
points of failure and helps to establish a continual improvement process.
Critical applications and business services•
Web Applications (including content and • transactions)
CRM, ERP, applications, mail servers and more •
Service Levels Monitoring (SLAs)•
Main Operating Systems in the market • (Windows, UNIX, iSeries, and more)
Data bases (SQL Server, Oracle and more) •
Communication Devices, telephone network, • security, etc.
And much more!•
Technology Manage your critical infrastructure, applications, and business services (BSM) in real time
1
Monitored Technology:
Optimize your IT Department’s productivity aligning your • management with business goals
Improve your service levels continually thanks to proactive • management
Increase your operating efficiency by reducing downtime•
Facilitate decision making through the visibility of your critical • applications
Benefits:
Simplify your management by unifying visibility and configuration criteria
through the correlation of security events from different platforms and
critical applications in one central console. Control user activity in real
time and execute forensic analysis of any abnormal situation. Comply with
current and future audits using a solution that handles the most complex
environments in the simplest way possible. Benefit from knowledge of
the product, acquired after hundreds of implementations throughout the
world.
Control multiple operating systems, databases, devices and applications•
Easily read and interpret the most complex text file logs •
Optimize your security through data storage in a tamper proof database that helps • prevent fraud and detects changes
Fulfill SOX, PCI-DSS, HIPAA, bank regulations and even the most complex audits •
Certify COBIT, ISO/IEC 17999/27001 and other best practices •
Comply with audits in a sustainable way and control your security in real time
Benefits: Easy to use, maintain and extend, assuring current and • future regulation compliance
Maximum analysis and correlation speed, with exclusive • business impact model and application and services visibility
Reduces risk by alerting you about deviations from your • security policies in real time
Security2
Main features:
Monitor your company’s events, processes and critical activities controlling
deviations or inconsistencies of your indicators in real time. Proactively
identify delays in the different stages of processes and make the necessary
adjustments before all users are impacted. Notice changes in your SLAs
instantly, and find the cause at a glance. Analyze your processes’ efficiency
and historically track points of failure, enabling you to establish a continual
improvement process.
Exclusive business impact analysis in real time•
Predictive tools that allow proactive action • for anticipating business incidents
Obtaining notification of measurements and • changes in process performance indicators
Generation of critical services enterprise views•
Reports with direct relevance to the business•
Increase your business processes’ efficiency
Benefits: Obtain a consolidated view of your business processes•
Improve communication and align the entire company towards a • common objective
Optimize critical processes continually thanks to agile • management indicators and service level agreements (SLAs)
Business3
Main features:
Tango/04’s Professional Services team is oriented to assist
customers over time to implement, maintain, and make
our monitoring solution evolve. The objective is to help
them get the highest return on investment, extending
real-time control to the entire company, and carrying out a
continual improvement process beyond IT. Tango/04, apart
from offering the most agile and extensible monitoring
software on the market, gives its customers knowledge
and the benefit of best practices acquired from hundreds
of implementations all over the world.
Suggested work approach
Our experience shows that projects implemented
jointly with our customers, providing them advanced
consultancy and continual training processes, are the
best option for those who are prepared to manage the
solution by themselves.
For those clients who do not want to or can not use
resources to administer the solution, Tango/04 also offers
on-site and remote management services which include
configuration maintenance and new implementation of
controls and project.
An initial project for Tango/04 is just the beginning. The goal is to become a strategic ally who helps professionals grow in their daily activities and improves their critical business processes control.
Tango/04’s objective is to make sure the solution
is properly implemented and always updated,
ensuring our customers get the most value from
the solution. By doing so, we can help them
obtain a bigger return on their investment,
and therefore establish a long-term, mutually
beneficial relationship.
Professional Services
DashboardsAchieve maximum visibility in real time and easily interpret information that is vital to your business, defining views and customizable control panels. Web-based Dashboards provides access to multiple users, including Business Users, who need to know what goes on in the different processes beyond IT.
… and much more!
VISUAL Message CenterTango/04’s integrated corporate monitoring solution provides the possibility to control
a company’s Technology, Security, and Business in real time, offering users maximum
visibility of all events throughout the company. Easy-to-use and quick-to-implement,
VISUAL Message Center is designed to control all kind of events from a fully customizable
console. All the information is collected by agentless
elements and stored in a tamper proof Database, which
keeps it available and safe at all times, helping to prevent
fraud and detect changes. The solution is developed
to correlate complex events and translate technical
matters into easy-to-understand graphics, charts, and
enterprise views. Its advanced monitoring, automation,
alert, visualization, reporting, and auditing functions
consolidate multiple systems, applications, networks,
devices, components, and events.
VISUAL Message Center provides an integrated solution for your control and corporate monitoring needs. Please find more detail on the modules below:
Rapidly implement the solution•
Centralize the monitoring of your • entire company
Receive automatic answers and • bidirectional alerts via email and text messages in real time
Access the main console from • anywhere
Obtain a dynamic and easy-to-use • tool for managers and users from the entire company
SmartConsoleAnalyze, diagnose, and answer events generated by any system or service from your technological infrastructure in real time through a centralized console that provides an intuitive interface that allows the modelling and creation of custom consoles, dashboards, pre-defined actions, alerts, and enterprise views for every IT platform, business line, service, and process.
Reports Obtain unparalleled insight into system status and events. Instantly create historical reports about performance, regulation compliance, auditing, service levels (SLAs), systems usage, security, incident identification, user activity, and much more.
Thin Agents Benefit with ThinkServer, the advanced control engine that can be easily modified to fit your specific needs and monitor Technology, Security, and Business in a rapid and simple way.
Tango/04 Computing Group is one of the leading developers for monitoring software of Technology, Security/Compliance, and Business Service Management (BSM). The group operates around the world through its vast network of Business Partners and has more than 2,000 customers including companies such as: 3M, Alcampo, Arcelor, Banco Itaú, Bayer, BBVA, Boehringer Ingelheim, Bridgestone, Citigroup, Capgemini, Cassa di Compensazione e Garanzia (CC&G), Coca-Cola, Danone, DIA, Dolce & Gabbana, Dole Fresh Fruit, EDS, Euronet Worldwide, First Data, Fortis, GE Money, Gucci, Helvetia, Inditex, ING Nationale-Nederlanden, Liberty, L’Oréal, Luxottica, MAPFRE, Manpower, Miele, Nestlé, Nike, Nissan, Pierre Fabre, Prada, Random House Mondadori, SEUR Geopost, Shell, Telmex, TNT, Tribunal Regional Do Trabalho, Yves Rocher, and Zurich, among many others.
EMEA HEADQUARTERS Tango/04 Computing Group
Avda. Meridiana 358, 5º A-B08027 - Barcelona (Spain) Phone: +34 93 274 0051
Fax: +34 93 345 [email protected] www.tango04.com
USA Tango/04 Computing GroupOne Phoenix Mill Lane - Suite 201
Peterborough, NH 03458 (USA)Phone: +1 800 304 6872
LATIN AMERICAN HEADQUARTERS Barcelona/04 Computing Group
Avda. Federico Lacroze 2252, Piso 6 (C1426CPU) - Buenos Aires (Argentina)
Phone: +54 11 4774 0112 Fax: +54 11 4773 [email protected]
www.barcelona04.com
SALES OFFICESTango/04 BrazilPhone: +55 11 2246 2751 Fax: +55 11 2246 [email protected]
Barcelona/04 ChilePhone:+ 56 2 234 0898 [email protected]
Barcelona/04 ColombiaPhone: + 57 1 313 83 30 Fax: + 57 1 313 83 55 [email protected]
Tango/04 FrancePhone: +33 01 4090 3449 Fax: +33 01 4090 [email protected]
Tango/04 ItalyPhone: +39 0161 56922Fax: + 39 0161 [email protected]
Barcelona/04 PeruPhone: +51 1 640 9168 [email protected]
Tango/04 SwitzerlandPhone: +41 0 22 747 7866 Fax: +41 0 22 747 7999 [email protected]