taming the km monster 9/2012
DESCRIPTION
Practical information about involving the Library in KM Presented by Jaye Lapachet and Camille Reynolds. Webinar presented on 9/26/12 and sponsored by the SLA Legal Division with generous support by Wolters Kluwer.TRANSCRIPT
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Knowledge Management & Libraries
TAMING THE KM MONSTER
Jaye A. H. Lapachet & Camille D. Reynolds
SLA Legal Division KM Webinar September 26, 2012
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Real World KM
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I want to find THIS top
TANK TOP
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TOP RESULTS: Tank Swim Suits
BOTTOM RESULTS: Mesh Jerseys
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Thinking of new terms
–tank
–tshirt
–top
–sleeveless
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Desperation Search: Tshirt
Search Terms: Sleeveless Tank
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Yay! Some results that look like what I want
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Found it!
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Lessons
• Check synonyms for terms and link them
• Consider slang; even unappealing slang
• Omit search results the user has already looked at
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The Evolution of KM in Law Firms
KM in the 1990s
– Technology Focused
– Hype
“The Crash”
– People & Process
Focus
– Opportunity for
Librarians
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Knowledge Management:
What it IS and IS NOT
What is KM?
– Capture
– Search
– Collaboration
– Analysis
– Process
What KM is not
– Magic
– Technology alone
– Easy
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• CRM InterAction
• DMS
• Intranet
• Group inboxes
• Conversations
• Relationships
• Other
The River Managing the Flow of Knowledge
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The Role of the Librarian
• Content vs. Container – Organize the content regardless of
container
– Organization can add more value than information itself
• Organization’s content curator
• Already organize external content – Why not internal content?
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KM as Change Management
It’s not about buying and rolling out
technology, it’s not about giving people new
toys, and it’s not about adding another task
into the project framework – it’s about
changing the way people think.
– Knoco Stories Blog
“Top 7 Reasons why KM Implementations fail”
http://bit.ly/oKUs6N
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Must-Haves for Successful KM
• Define KM for your org
• Identify a Champion
• Solidify support from
management
• Get buy-in from
affected staff
• Start Small
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What Problem will you Solve?
“At its heart, KM concerns itself with
solving business problems.”
– S. Lasteres “Aligning through KM”
Information Outlook (June 2011)
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Staff Assessment
• Understand staff
resources needed
• Don’t overpromise
• Are there low-value
tasks that can stop?
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The Right Tools
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From Library to KM
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eLibrary
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Application to Internal Content
Online eFiling of court
documents directly
into DMS
External team wiki
content moved to
intranet for easier
KM staff access
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Library to KM via SharePoint
• Packaging research results
• Displaying electronic titles grouped into practice area tabs
• Delivering ongoing BD research updates
• Linking research directly into SP extranets if provided to your firm
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Library to KM via SharePoint
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Connecting Repositories
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Connecting Repositories
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Challenges
• Change Management
• Money
• Staff Resources
• Time
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“Do or Do Not, There is NO Try”
http://bit.ly/pzm31s
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Librarians are from Venus
IT are from Mars
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Measuring Success
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KM=Connections
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Questions?
Thank you!
Jaye A. H. Lapachet Manager of Library Services
Coblentz, Patch, Duffy & Bass LLP
San Francisco, CA
linkedin.com/in/jlapac
Camille Reynolds Director of Risk Management &
Information Services
Fenwick & West LLP
San Francisco, CA
linkedin.com/in/camillereynolds