taming the beast managing an enterprise portal jim helwig ja-sig uportal conference june 13, 2005...
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Taming the BeastTaming the Beast
Managing an Enterprise PortalManaging an Enterprise Portal
Jim Helwig
JA-SIG uPortal Conference
June 13, 2005Copyright @ 2005 The University of Wisconsin Board of Regents
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Hurray, it’s live!!!
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The honeymoon is over; Houston, we have a problem…
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How can we improve the chances for success?
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Areas to consider…
• Organization
• Communication
• User feedback
• Politics
• Testing
• Code migration
• Maintenance
• Monitoring
• Log analysis
• Support
• Outage tracking
• Performance
• Reliability
• Statistics
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About My UW-Madison
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About My UW-Madison
• Created in 2000
• 55,000 students, faculty, staff
• 15,000+ unique customers per day
• 1,000+ concurrent customers
• 100+ modules
• 8-10 FTE developers and administrators
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Organization
• Advisory group
• Tab teams
• Service team
• Development groups
• Portal infrastructure group
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Communication
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CommunicationMUM Advisory Group
John Peterson
Migration Project Manager
Jim Helwig
Other Interested Parties
RO’s officeTech Partners
DoIT Help DeskMy-dev list
My-mumprodMy-mumqa
E-InfrastructureGroup
Bill Scheuerell
DoIT Communications
Brian Rust
DoIT CIO Office
MUM Service Team Leader
Annette Stratman-Durrer
MUM SponsorsJohn PetersonBill Scheuerell
Infrastructure Issues
Tab Issues
Timeline/Project Plan
Overall Look and Feel
Module Development
Policy Issues
MUM Service Team
Annette Stratman-Durrer
My FrontpageAl FriedmanNick Weaver
AcademicKathy Christoph
LibraryCarrie Kruse
Campus LifeTrey Duffy
FinancialSusan FischerCathie Hanlon
Student Record EnrollmentJoanne BergJim Steele
ResourcesJohn Peterson
Work RecordDon MinerDon Schutt
Tab sub committees
AcademicTim Aucremann
My FrontpageBrian Rust
Student RecordFinancial
EnrollmentOzzyie Chen
ResourcesWork RecordBrian Busby
MUM Tech Forum
Jim Phelps
UIUENick Weaver
Portal Infrastructure
Jim Helwig
Core migration groups
POST Middleware DRMT Networking
Auxiliary migration groups
Tab technical teams
Tech
nica
l Gro
ups
Adm
inis
trativ
e C
omm
ittee
s
My UW-Madison Migration Project – Communication Flow
Testing Issues
General Development Technical Issues
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CommunicationEmail lists
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CommunicationWeb site
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CommunicationWiki
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User Feedback
• Annual surveys
• Focus groups
• Web form
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Politics
• Diverse campus, independent departments
• Service provider priorities
• Senior management goals
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Testing
• User
• Unit
• Integrated
• Load
• Accessibility
• Regression
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Testing
Test case management tool
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Code Migration
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Maintenance
• Weekly window
• Ad hoc if necessary
• Rolling restart for transparency
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%&#*!! It Broke!
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Monitoring
• General purpose “watchdog”
• Wily Introscope
• hpOpenView
• Administrative portlets
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Log analysis
• Developer access to logs
• Nightly exception summary
• Need to get rid of cruft
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Support
• Customer support
– Knowledge base
– Help Desk
– 2nd level technicians
• Developer support
– Jira
• Contracted support
– Unicon for uPortal
– JBoss for Tomcat
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Outage Tracking
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Try not to break it in the first place
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Performance
• Database tuning
• JVM tuning
• Portlet tuning
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Reliability
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Statistics
• https://my-team.doit.wisc.edu/stats/
• User logins, total and unique
• Concurrent users
• Tab usage and timing
• Module usage and timing
• Web log stats
