TalkTalkA brighter home for everyone

TalkTalkNeturork HouseIDA lndustrial EstateCork RoadWaterfodlreland

T +3s3 (0) sl 333200F +3s3 (0) sl 37006s

Reference: Mark Byrne

To whom it may concern,

I have managed Mark in his role of Complaints Manager in the Chiel Executives Office'sComplaints Management Team. Mark was chosen to join this team as he excelled in hisprevious roles as an agent in the Fault Jeopardy and Technical support departments.

Mark's core duties included managing his key performance metrics to the business standards,providing exceptional customer care and taking ownership and resolving customer issues totheir conclusion.

Mark has proven himself to be honest and fair in all his interactions with customers, agents,colleagues and the management team. Mark's particular strength is in his dealings withdifficult members, he is patient and understanding and is able to resolve their issues to theirsatisfaction and turn round any potential bad experiences.

I have always found Mark to be very polite and courteous and someone that is a greatmotivator in the department and freely offers support for his peer group.

Mark has always met the department targets and thrives in a challenging environment. Heexhibits excellent time management skills and flexibility and can be depended upon tocomplete his work efficiently.

I feel that Mark will work hard in any endeavour he undertakes and will ensure that it is asuccess.

Kindest Regards,Helen

Senior Team ManagerComplaints Management TeamChief Executive OfficeThe TalkTalk Group

E-mail: h.walsh.irl @omail.comPhone: (00353) (0)86 1958102

@oozJUccIJF

TalkTalk Broadband SeMces (lreland) Umited Registered Office: LK Shields Solicitors, Sg/40 Upper Mount Street, Dublin 2, lreland

Registered in Dublin, lreland. Company Number:239428 Directors: Amy Stirling (U10, Timothy S. Monis (Ul{