talk straight brochure sept 2013

Let’s Talk Straightabout Telecoms

About our companyFounded in 2007, Talk Straightsupplies communications solutions tohundreds of businesses across the UK.Whether you’re looking to reduce yourmobile or landline bills, handle yourbusiness calls more effectively or installfaster, more secure broadband then wecan help.

Our approach to business is very different to thatof other communications providers. As a growingbusiness, we understand the importance of onlyever investing money in products and servicesthat will have a positive impact on your bottom

line – whether you want to improve turnover,reduce costs or save your staff time. That is why we will never charge you for a communications review and will even advise you to stay with your current provider(s) if it would be better for your business.

This brochure gives you an overview of the many services that we can provide. If you would like a free no-obligation telecoms review for your company, please give us a call on 0113 3 222 333 or email us at [email protected]. We’ll be happy to discuss your business needs.

Call: 01133 222 333 Email: [email protected] Visit: www.talk-straight.com

03Internet ServicesAs an independent ISP (Internet ServiceProvider) Talk Straight can offer yourbusiness a quality internet connectionthat gives you the flexibility to giveevery one of your employees differentlevels of internet access if required.

We can offer ADSL (a copper cable that followsthe same principle as home broadband) or a

FTTC connection if available in your area. FTTC(Fibre to the Cabinet) is a fast fibre cable to yourlocal cabinet which then has a standard line to your premises. This helps to speed up thedownload and upload of data to the internet. We offer a number of competitively pricedbroadband packages to suit the size of yourbusiness, so you'll only pay for the usage thatyou need.


Dedicated Leased LineRecommended for larger businessesand those who rely on the internet,Talk Straight can install a dedicated leased line to your premises.

A leased line gives you your very own fibreconnection, which you won't share with anyoneelse so it avoids any issues with contention. Thisis vital if you use real-time cloud based servicesand cannot risk any interruption in service. With a leased line you will have the same upload speed as download speed. It also comes with a service level agreement of 99.997%guaranteed uptime.

We have access to all of the different types ofleased line technologies from multiple wholesaleproviders (BT, Virgin, Kcom etc) to ensure you getthe best possible speed at the best possible price.

They include:• Direct Fibre Leased Lines• Ethernet First Mile (EFM)• Generic Ethernet Access Fibre to theCabinet (GEA-FTTC)

One of our advisers would be happy to make anassessment of the location of your business todetermine the price for this service.

If you have a business that is spreadover multiple locations and need yournetwork to securely communicate withother sites, you might want to considerour MPLS and data centre solution.

MPLS (Multiprotocol Label Switching) allowsdifferent networks to privately connect togetherfrom anywhere in the UK, so that users canshare resources and services over high speednetwork links (up to 10Gbit). Traffic doesn’ttouch the Internet and is 100% secure.

Talk Straight can host your servers or createvirtual servers for you in our carrier class datacentre, meaning that there’ll be no replication of multiple onsite servers. This reduces hardware, licensing and maintenance costs and also gives you the reassurance of disaster recovery.

MPLS / Data Cloud Services

Industry leading securityand content filteringAs one of only a handful of FortinetManaged Security Service Providers(MSSPs) in the UK, Talk Straight can offer Fortinet's Unified ThreatManagement security suite with all of our network connections.

Hosted in the cloud, the system combines firewall,Advanced Threat Protection (ATP), intrusionprevention, antivirus, antispam and web filteringinto a single system that updates every hour toprotect your network against the latest threats.

Our remotely managed system means that youwon’t need to find the space on your premises tostore any bulky equipment and there’ll be no riskof damage or theft. Furthermore, unlike manysecurity suites, there is no per user charge whichmeans you won’t have to worry about the fundingof licences.

If you’re offering public Wi-Fi access on yourbusiness premises, Fortinet’s content filtering will give you peace of mind that websites with inappropriate content can’t be viewed by your staff or the general public.

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Voice Over Internet Protocol (more commonly knownas VoIP) means you can make telephone calls over adedicated high-speed broadband connection insteadof using the traditional telephone network. If youalready have broadband installed then convertingyour existing phones to VoIP is easy.

Voice-over IP

SIP TrunkingFor enterprises wanting to make fulluse of their broadband connection totransmit voice traffic, a SIP Trunk is the solution.

SIP trunking can be set up in as little as 10minutes and will allow you to make VoIP callsusing our business-only voice dedicated network.

With SIP Trunking, you get a service that is morerobust than ISDN and which costs significantlyless. Monthly line rental is lower, all internal and

UK landline calls are free and calls to mobiles areset at a competitive rate.

SIP Trunking also gives you the flexibility to moveoffices and keep the same geographical number,which will support your business in times of crisis orduring an emergency office relocation. You’ll also beable to allocate geographic numbers from any UKregion and add additional users quickly and easily.

The online interface will allow you to view call logsand charges and record calls if required.

CommunicatorCommunicator is the first, simplest stepinto VoIP for small, medium and large businesses with multiple sites.This powerful, fully-featured VoIP system provides you with a cheaper, more reliable alternative to atraditional PBX. Hosted on the largest carrier of VoIP traffic dedicated solely to business use, it will provide your business with high qualitycommunications that won't touch the public internet.

Communicator includes the following features:

• Keep your existing business telephone numbers• Free internal and site-to-site calls• Easy-to-use online control panel

• Business continuity options, allowing you toredirect calls in case of emergencies, such as fires or floods.

• Telephone number portability and flexibility. This means that you can take your number withyou regardless of location, or provide a numberof full UK area codes from one location

• Improve your call management performanceusing call forwarding, company directory andremote home worker access

• The system can be easily scaled to suit yourbusiness – serving up to 1,000 employees

• You can choose from a range of Mitel handsets • Fully managed installation, training and on-going support


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Horizon


Horizon is a complete hosted VoIPcommunications service for business thatprovides an extensive range of fixed andmobile telephony capabilities via an easy-to-use web portal. This givesadministrators the ability to quicklyconfigure the system according to theirorganisation's changing requirements, so employees can manage calls effectively.

Horizon’s biggest advantage is its easy-to-use web based interface that gives IT managementcomplete transparency of all call activity takingplace in your business.

Administrators can view call volumes, call history, voicemails and listen to recorded calls.Customisable settings will allow them to adjustcall permissions by sites, groups or departmentsand they can even bar numbers.

Other features include:

• Businesses with employees who are regularlyon the move can quickly tell the system wheretheir calls should be sent: their desk, theirmobile (or both), or their colleague. And if theymiss a call they can pick up their voicemail nomatter where they are

• Keep your existing telephone numbers

• Free internal and site-to-site calls

• Three-way calls allow collaboration between colleagues

• Everyone shares the same dial plans and directories

• Hosted centrally, there are no maintenance or running costs and you’ll be charged on asimple per-user basis

• Business continuity options allow you toredirect calls to any location in case of an emergency

• Put calls on hold, play marketing messages and move calls seamlessly between users and offices

• Record calls recorded from any location and in any direction. The system can be pre-configured to record certain calls or can record instantly on demand

• Choose from a range of Polycom or Ciscohandsets (or a combination of both)

• The system includes fully managed installation, training and ongoing support

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Mobile phonesAs one of the UK’s leading providers of mobile phones and airtime packagesto SMEs, we can offer competitive deals on 2 of the UK’s largest mobilenetworks, O2 and Vodafone.

We go beyond just offering the standard tariffsthat are available on the public market.

As part of our free review service we will look at your existing mobile phone bills and designyou a bespoke package that will be better suitedto your usage and save you money.

Our wholesale partnerships mean that we canoffer our customers exclusive discounts, sowhether you need a significant data allowance,require extra text messages or need to make a lot of international calls, we can adjust yourpackage accordingly.

In addition, our usage policy means that you can buy a monthly minutes package that canthen be shared over a number of users, helpingto reduce wastage of unused call time.

We can supply most of the phones available onthe market today, including iPhone, Samsung,Blackberry, Nokia and HTC to name just a few. Plus, if each of your staff have their ownpersonal preference on phone type then you’llhave the flexibility to offer them exactly whatthey want. We don’t apply any handsetrestrictions.*


* As part of each package you will be given a handset allowance. More expensive handsets may incur an additional cost.

Talk Straight Ltd, Suite 4, DaleswayHouse, Ilkley, West Yorkshire LS29 9LAt. 01133 222 333e. [email protected]. www.talk-straight.com