taking the pain out of performance reviews | webinar 12.11.14
DESCRIPTION
“I love annual performance reviews!” Said no one ever. Performance reviews are a workplace “tradition” that’s just about universally despised. In this webinar we’ll discuss 4 keys to make the process less painful and more productive. www.bizlibrary.comTRANSCRIPT
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? What is your biggest pain with performance reviews?
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WHAT WE HOPE YOU’LL LEARN
The role of performance management
Why we do performance reviews
Why continuous learning and development is important
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BIZLIBRARY.COM
of HR Leaders think annual performance
reviews are not an accurate appraisal of
employee’s work.
According to a 2012 SHRM/Globoforce survey
45%
30% of performance reviews
ended up in decreased
employee performance. According to an article published in
The Psychological Bulletin
of employees think clear, honest communication from
managers would improve the quality of management.
According to Employee Survey Specialist ETS
45%
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Appraisals are where you get together with your team leader and agree what an outstanding member of the team you are, how much your contribution has been valued, what massive potential you have and, in recognition of all this, would you mind having your salary halved.
Guy Browning,
British Humorist and Writer
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THE “TERRIBLE TOOS” OF PERFORMANCE REVIEWS
Too much at stake. Too judgmental. Too often - uncomfortable truths. Too much fixing blame. Too few managers are skilled at them. Too much uncertainty. Too little control. Too many one-way conversations.
Adapted from: Fearless Performance Reviews: Coaching
Conversations That Turn Every Employee into a Star Player,
Jeffrey Russell and Linda Russell (McGraw-Hill 2014)
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1. Infrequent
2. Generic
3. Not every goal is considered
4. Not agile
5. Bad for engagement
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WHY WE DO PERFORMANCE REVIEWS?
DOCUMENTING PERFORMANCE PROBLEMS
RECOGNIZING HIGH PERFORMERS
IDENTIFYING DEVELOPMENTAL NEEDS
COMPENSATION
Because we’re supposed to…
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THE BEST KIND OF PERFORMANCE REVIEW IS NO
PERFORMANCE REVIEW.
A lot of people won’t tell you this,
but they don’t need to document
your good performance, just your
poor one…That way they have
written documentation that’ll help
them get rid of you without fear
of retribution.
AUBREY DANIELS
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Clearly, the annual performance review was designed for a work environment where control of individual employee performance was a key function. In today's team and collaborative environment, that perspective no longer makes sense.
Ray B. Williams, Wired for Success Reproduced in Psychology Today
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PURPOSE: IMPROVE PERFORMANCE
CHANGE OUR MINDSET TO A COLLABORATIVE/COACHING MINDSET
LEARN AND TEACH THE FIVE BEST PRACTICES
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MY – WAY MINDSET COLLABORATIVE MINDSET
I am right; you are
wrong.
In every situation and
in every relationship
you choose a position on this mindset continuum.
I have something to learn.
I’m in charge; you’re
not.
People are doing their
best.
My version of the truth is
the right one.
I only know part of the
story.
I need to win; you need
to lose. We both can win.
Adapted from: Fearless Performance Reviews: Coaching
Conversations That Turn Every Employee into a Star Player,
Jeffrey Russell and Linda Russell (McGraw-Hill 2014)
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COLLABORATIVE – COACHING MINDSET
FOCUS ON CONTINUOUS LEARNING - TOGETHER
IT’S ALL ABOUT IMPROVEMENT
MUTUAL CONVERSATIONS ABOUT DISCOVERY
HELP THE EMPLOYEE IMPROVE AND LEARN (I know – this is the same as the first two points . . . BUT – it’s THAT important!)
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KEYS TO EFFECTIVE PERFORMANCE MANAGEMENT
SET CLEAR GOALS
DETERMINE KEY JOB RESPONSIBILITIES
IDENTIFY AND USE COMPETENCIES
COACH ON A DAY-TO-DAY BASIS – CONTINUOUS FEEDBACK
HONEST AND OBJECTIVE
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SET CLEAR GOALS
DOES THE GOAL YOU ARE SETTING PROMOTE GOALS YOU’VE SET FOR THE ORGANIZATION AS A WHOLE?
…PROMOTE GOALS YOU’VE SET FOR THE TEAM AS A WHOLE?
DIFFICULT, YET ATTAINABLE FOR THE EMPLOYEE?
CAN YOU MEASURE IT?
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SETTING PERFORMANCE GOALS
ORGANIZATIONAL GOAL Become a market leader.
CUSTOMER SERVICE GOAL Deal with customer complaints efficiently.
CUSTOMER SERVICE REPRESENTATIVE GOAL Customer service representatives should be part of the company's effort to become a market leader by dealing with customer complaints efficiently.
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DETERMINE KEY JOB RESPONSIBILITIES
WHAT DOES SUCCESSFUL PERFORMANCE LOOK LIKE?
HOW DO WE KNOW?
DESIGN TO EMPLOYEE’S STRENGTHS
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Managers have unique opportunities in their daily interactions
with employees to EMPOWER THEM TO DISCOVER AND DEVELOP THEIR STRENGTHS, and they have
the ability to position employees in roles where they can do what they do best every day… …employees who feel engaged at work and who are able to
use their strengths in their jobs are more PRODUCTIVE AND PROFITABLE AND HAVE HIGHER QUALITY WORK.
SOURCE: Gallup Study, 2013 State of the American Workplace
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IDENTIFY AND USE COMPETENCIES
CORE COMPETENCIES
Industry and culture
JOB FAMILY COMPETENCIES
Business discipline
JOB ROLE COMPETENCIES
Level of mastery required
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COACHING AND FEEDBACK
NOT TRAINING
ADVICE, COUNSEL, SUPPORT, GUIDANCE, BOOSTING CONFIDENCE
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I haven’t got the slightest idea of how to change people, but I keep a long list of prospective candidates just in case I should ever figure it out.
David Sedaris, American humorist and author
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OBJECTIVE APPRAISAL OF PERFORMANCE
OBJECTIVE = FAIR
TIMELY NOTES AND RECORDS
OBSERVATIONS
PROFESSIONAL JUDGEMENT
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CONTINUOUS LEARNING AND DEVELOPMENT
SKILL/ CAPABILITY
DEVELOPMENT OPTIONS
MY DEVELOPMENT
ACTION
TIMING
Leading meetings Video: Leading Meetings -
Create meeting behavior
expectations with your team
Gather with your
team to discuss
meeting
management and to
create meeting
expectations that
should be applied to
all team and project
meetings.
Review
monthly
SKILLS DEVELOPMENT PLAN
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KEYS TO EFFECTIVE PERFORMANCE MANAGEMENT
SET CLEAR GOALS
DETERMINE KEY JOB RESPONSIBILITIES
IDENTIFY AND USE COMPETENCIES
COACH ON A DAY-TO-DAY BASIS – CONTINUOUS FEEDBACK
HONEST AND OBJECTIVE
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RECOMMENDED RESOURCES
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RECOMMENDED RESOURCES
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RECOMMENDED RESOURCES
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WWW.BIZLIBRARY.COM/FREE-TRIAL
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Jessica Petry
Sr. Marketing Specialist
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Marketing
@chrisosbornstl
#BIZWEBINAR