taking dis services to the next level innovative enterprise services ipma executive seminar...
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Taking DIS Services to the Next Level Innovative Enterprise Services IPMA Executive SeminarSeptember 11-13, 2006
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DIS Listened DIS customers told us what services they wanted.
DIS made their wants part of our strategic vision.
DIS advanced responsive State budget proposals.
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Mission-Critical Focus Leadership and Innovation
Quality and Reliable Products and Services
Project Support
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Leadership and Innovation Video Conferencing and Web Collaborative Conferencing (Bob
Deshaye)
Live Communication Server (Roland Rivera)
E-mail Archiving (Karen Peterson)
Machine Virtualization (Karen Peterson)
Eastern Washington Business Continuity Facility (Cammy Webster)
Load Balancing (Cammy Webster)
Enterprise Integration Service (Scott Came)
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Videoconferencing New DIS managed service will provide an enterprise based,
interactive videoconferencing service that is shared by all state agencies
Dedicated facilities will be available in key locations across the state
Highest quality full video and audio conversation with other domestic and international locations that do business with state government can be connected through bridge facilities
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Simplified Network Diagram
IP to ISDN GATEWAY
Yakima
Spokane
Tri-Cities
Seattle
Olympia
Everett/Arlington
ISDN
IP Network
Enterprise Videoconferencing
VIDEO BRIDGE
Public Switched Telephone Network
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Videoconferencing Current Status Decision Package submitted to OFM for approval in FY08
budget cycle
Equipment and support costs defined and included in decision package submittal
Continued support from major branches of government including legislature, higher education and cabinet agencies
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Web Collaborative Conferencing This new service enhancement will add the ability to share
presentation materials over the IP network in addition to the audio only conference service in use today.
Agencies may share PowerPoint slides, Excel spreadsheets, Word documents etc., while conducting traditional audio conferences through DIS.
Several hundred simultaneous users are supported.
DIS Conference Operators will be available to assist customers with presentation set up and support as needed.
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Simplified Network Diagram
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IPPublic Switched
Telephone Network
CollaborationBRIDGE
Operator Console
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Web Collaborative Conferencing Current Status
Major upgrade scheduled of all DIS audio conferencing equipment to new Web Collaboration infrastructure
Equipment installation scheduled for mid-FY07
Normal audio conferencing service still available without interruption for existing users
OFM approved rate model allows agencies to choose a monthly subscription amount for unlimited Web Collaboration Conferencing use
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What is Live Communications Server? Enterprise-grade, scalable and secure IM solution
Integration with desktop
Extensible platform built on industry standards
By 2008, 80% of all businesses will use IM
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Network Diagram
Live CommunicationsServer
Live CommunicationsServer
Enterprise Edition
Live CommunicationsServer
Enterprise Edition
Live CommunicationsServer
Enterprise Edition
Live Communications Server
Back- End Storage
Load Balancer
Enterprise EditionPool
State Governmental
Network
Remote Site Backup
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Live Communications Server Current Status Updates to Active Directory to support Live Communication
Server have been applied
Interagency project team has been formed Finalize business plan Present to Enterprise Active Directory Steering
Committee and the CAB
Release RFQ for acquisition tbd
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E-mail Archiving Provides efficient and reliable long-term storage of messages
Ensures security and integrity of archived messages
Provides seamless access to archived data for authorized users
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Machine Virtualization Better utilization of resources
Faster response to business demands
Improved flexibility and scalability
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Eastern Washington Business Continuity Facility
Shared disaster recovery and operational data center capability in Eastern Washington for the recovery of server-based computer systems
Effective recovery capability that avoids duplication in cost, effort, staffing, security and data communications
Infrastructure services for TSM and SAN connectivity to mainframe disaster recovery site in Philadelphia
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Load Balancing Service to enable fail-over from one server to another
Distributes workload
Technology available to agencies on the State Governmental Network (SGN) and Public Governmental Network (PGN)
Based on Cisco Content Switching Module (CSM) technology
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Enterprise Integration Service Middleware to send messages between systems and
coordinate system interactions
Repository to store, display, and search system interface models and documentation
Integration competency center to manage middleware and repository, and consult with agencies on integration strategy
Certificate Authority for the State Government Network
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Leadership and Innovation
Questions?
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Quality and Reliable Products and Services Enterprise Security Services (Laura Parma)
Leasing Program Expansion (Scott Smith)
Next Generation Network (Roland Rivera)
Olympia Capital Campus Fiber Network Expansion Project (Roland Rivera)
IT Service Management (Laura Parma)
DIS Facility Proposal (Jim Albert)
Wireless (Roland Rivera)
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Enterprise Security Services DIS pleased to add to suite of Enterprise Security Offerings
in FY07
Multiple agency requests for adding to current offerings
New set of services Managed Firewalls Enterprise Virtual Private Network (VPN) Secure Sockets Layer (SSL) VPN
Reviewed at OFM Rates Day and the CAB
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Enterprise Security Services Managed Firewall Services
Provide new service offering to centrally manage agency firewalls
Enterprise VPN Services Enable smaller field offices to access agency's primary
systems and data securely
Secure Sockets Layer VPN Ability to work remotely from alternate locations with
secure access to agency computing resources without requiring client software on the workstation
Provides additional offering to the Client VPN offering
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Leasing Program Expansion Lease Program
Operational leasing of personal computer, laptop and fileserver hardware to state agencies and higher education
Expansion Add 15,000 desktops and laptops for a total of 30,000 in
FY08 & 09
Financial Benefits Allows agencies to spread payments through life of
equipment Moves from large capital expense to utility-like payment
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Leasing Program Expansion
Lifecycle Asset Management Improvements
Lower purchase costsRegularly planned
deployments lowers cost of installation, training & support
Upgrade cycles become reqular events with fewer
funding issues
Asset fully utilized
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Leasing Program Expansion
Current Customers Corrections DSHS Financial Institutions Fish & Wildlife Health Industrial Insurance Appeals Labor & Industries Liquor Control Board Military Personnel Retirements Systems Veterans Affairs
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Next Generation Network High-speed telecommunications network that will meet the
future need of the K-20 Education Network
Provides lower networking costs for customers by leveraging DIS expertise in wide area networking
Single point of contact for designing, ordering, implementing and operating eight different networks
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Next Generation Network (NGN) Business Goals
Use the IT infrastructure Reduce costs Meet legislatively mandated requirements Enhance customer experience
Architecture Goals Based on wavelength technologies Provide multi-service provisioning platforms (MSPP) Provide more Ethernet aggregation points throughout the state
Benefits of NGN Architecture Reliability and Availability Flexibility Scalability Cost-effectiveness Support of customer business needs
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NGN Architecture
WaveNode
2 x 2.5G λ
2 x 2.5G λ
OLY
SPO
PULL
VAN
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Next Generation Network Status
Design has been completed
RFQ has been released
Responses due October 5, 2006
Award(s) notification October 24, 2006
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Campus Fiber Network
Coverage Expands the existing Olympia Capitol Campus fiber network presence
throughout Olympia (Downtown, Westside), Lacey and Tumwater
Capability Provides mobility, service flexibility and access to centralized
interagency applications at speeds of 10/100/1000 Mb Ethernet supporting voice, video, and data
Cost Benefits Delivers average annual cost savings to state government of
approximately $696K and future cost stabilization
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Campus Fiber Network Conceptual Design
OlympiaCapitol CampusFiber Network Olympia
DowntownMAN
OlympiaWestside
MAN
RegionalMetropolitan
OpticalNetwork
OlympiaArea
TumwaterMAN
TumwaterArea
LaceyDowntown
MAN
LaceyCampus
MAN
LaceyArea AREA AGENCIES BUILDINGS
ESTIMATED EMPLOYEES
Olympia: Downtown
15 35 4,325
Olympia: Westside
9 14 2,300
Tumwater 21 43 4,975
Lacey 11 19 2,775
Totals 111 14,450
Design: Highly available route diverse and protected ring architecture.
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Campus Fiber Network Project Status
■ PHASE 1 (July 2006 – June 2007)Develop and submit funding decision package (completed)Finalize Phase 1 detailed design
■ PHASE 2 (July 2007 – June 2008)Complete network expansion to Olympia Downtown, Olympia Westside and Tumwater agency locations
■ PHASE 3 (July 2007 – June 2008)Complete network expansion analysis and detailed design for Lacey agency locations
■ PHASE 4 (July 2008 – June 2009)Complete network expansion implementation to all Lacey agency locations
■ ISSUES: Agency participation commitment Timeline that accommodates agency needs Local municipality partnerships
Utilization of existing state government fiber assets
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IT Service Management End-to-end Service Management for the Enterprise to
continue to deliver quality and reliable services
Started discussion and engagement on this topic in the Enterprise Change Management Meetings held monthly after the Customer Advisory Board (CAB) meeting
Move towards delivery of IT Service Excellence
Use of ITIL: Information Technology Infrastructure Library
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IT Service Management ITIL is a framework of best practices approaches intended to
facilitate the delivery of high quality information technology (IT) services.
Service Support System for an enterprise approach Configuration Management Incident and Problem Management Change Management Service Request/Help Desk Release Management
“System” is a combination of processes, people and tools.
We need to get started!
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DIS Facility Proposal New state-owned data center and office building
Located on the east capitol campus
225,000 square feet overall – 100,000 square foot data center
Business Drivers
Proposed Schedule Project authorization - - 2007 Legislature Start design - - Summer 2007 Start construction - - Summer 2008
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Project Support Responds to Joint Legislative Audit Review Committee
(JLARC) Report
Proposes a centralized information technology project management office Pool of experienced project managers Statewide portfolio and project management application
software
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Wireless Wireless Project
DIS developing a comprehensive solution to effectively manage end user wireless connectivity
Enterprise solution for multiple forms of access EVDO, WiFi, Wired, Dial-up
Implement unified security for mobile devices Keep and isolate traffic behind the state firewall
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Questions?
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Contact Us Jim Albert, [email protected], 360-902-9885 Tracy Guerin, [email protected], 360-902-3572 Laura Parma, [email protected], 360-725-5321 Karen Peterson, [email protected], 360-902-3123 Roland Rivera, [email protected], 360-902-3335 Scott Smith, [email protected], 360-725-4201 Cammy Webster, [email protected], 360-902-3261 Bob Deshaye, [email protected], 360-902-3336 TechMall, http://techmall.dis.wa.gov