taking charge, chapter 10.1

Copyright 2008 TSTC Publishing

Writing It Down

Section 10.1: Using Written Communication For Personal Purposes

Taking Charge: Chapter 10


Written Communication

We use written communication every day Email Thank you notes Personal business letters


Casual Email

Don’t use all caps Use emoticons to reveal expressions Use blind carbon copy (BCC) tag to

send forwards like jokes or chain letters


Casual Email (cont.)

Don’t believe everything people forward to you

Practice the 24-hour rule when you’re upset


Business Letters

At times you will need to send formally written business letters

The appropriate format will show you are serious


Letter Format

Date Sender’s address Inside address Salutation Body Closing salutation


Certified Mail

When you need proof you sent a certain letter Financial matters To settle a dispute

You can track the progress of the letter over the Internet


Certified Mail (cont.)

For example:

If you need to settle a financial dispute within a certain time period, certified mail is proof of when the letter was sent and that it was actually sent


Further Reflection

When is written communication more important than verbal communication?

What did you learn from this chapter that you think will help with your written communication?


Additional Resources

Writing Email http://jerz.setonhill.edu/writing/e-text/e-mail.htm

Proofreading & Editing http://www.lrcom.com/tips/proofreading_editing.htm

taking charge, chapter 10.1

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