Take the Lead with HSO UK Managed Services Helping customers become tomorrow’s market leaders

HSO UK Managed Services provides an

unrivalled service to Microsoft Dynamics 365

UK customers. With a focus on Finance &

Operations (F&O) and Customer Engagement

(CE), HSO Managed Services has a breadth

of skills, unrivalled within the UK marketplace.

This dedicated team, based in Manchester

and Glasgow, are specialists in the support

of Microsoft Dynamics AX from version 4 up

to the current 365 platform, including: D365

F&O, CE, Common Data Model, Common

Data Services, Power Platform, incorporating

the market leading Power BI and Modern

Workplace Solutions (M365). Furthermore,

HSO provides support for the Azure cloud and

associated services and as well as a suite of

services designed to support our customers’

journey through the Microsoft Cadence

Program. The latter is built on understanding

the benefits and challenges this demands of

our customers and supporting them to ensure

they achieve the business benefits of this

release management program.

HSO Managed Services delivers a unique

proposition. No other Microsoft Partner has

a division exclusively focused on delivering

managed services solely to its customer

base.

The Managed Services Team has the size,

breadth of skills and experience to make

it a landing point for HSO customers and

companies who started their journey with

another Microsoft Partner.To navigate the new digital era, two

approaches to IT are required: optimise

“HSO Managed Services is absolutely committed to working in our best interests. There is trust on both sides and a true partnership. Their flexibility, integrity & commitment is strong”CIO - Ashtead Technology Ltd

Innovative solutions that focus onimproving the results of your business

2 / 12

What makes HSO Managed Services truly different, is the people and their experience and dedication towards our customers. At the heart of our Managed Services division is a team of support professionals whose mission is to ensure that the Microsoft platform delivers full value for our customers. Supporting this are the Service Delivery Managers who work with our customers to deliver a world-class service. This proactive and important team are responsible for ensuring that HSO’s “business as usual” is focussed on what our customers require. Through weekly calls, monthly reports and quarterly meetings, this group is the heartbeat of the support team.

Service Delivery Managers deliver a world-class service & are at the heartbeat of the support team

3 / 12

Let HSO provide you with the quality support you need, so that you can focus on your business

HSO has reinforced its commitment to providing high quality, relevant and proactive support to its customers, with the introduction of extended hours up to 24/7 coverage and Global Support capability. Its market leading Microsoft Dynamics Support organisation, offers market-leading service to every customer. Those who need extended support can also access a central 24-hour support centre - a single point of support co‐ordination and response, at any time of the day or night.

• Dedicated Support Resource - HSO has adedicated, Microsoft certified support team who will know your business, support history and your staff inside out• Technical Support - on demand when you need it• Application Support - includes your Microsoft Dynamic AX solution and related technologies

HSO Managed ServicesHSO offers an unrivalled portfolio of extendedmanaged services that can be tailored to meet the needs of your organisation and are designed to maximise the up-time, performance and productivity of your Microsoft Dynamics environment.

These include:• Guaranteed response times - based on

Service Level Agreements (SLAs)• Online monitoring and analysis of your

applications and underlying technology• Preventative maintenance - HSO Managed

Services staff ensure the preventative maintenance tasks and processes are performed on a consistent schedule

• System assessments and optimisation recommendations

• Access to the HSO online support management portal for submitting and tracking requests

• Quarterly reports of support issues • Minor upgrades and development projects

Global, 24/7 Microsoft Dynamics Support Services

What makes HSO Managed Services Unique?

• UK-based team• Size and experience• Agile delivery• ISO27001 accredited • Breadth of capability - Development- Technical- Project Management - Consulting • Market leading release

management cadence• Dedicated Managed Services

resources• Specialised foundation services

supporting Dynamics 365 • Access to global support if

required

4 / 12

HSO Foundation ServicesIntroduction to HSO Foundation Services HSO Foundation Services provides a scalable service for the initial setup, migration to and daily operation of Microsoft cloud hosted platforms.

Options range from ensuring that Microsoft Dynamics is patched and up-to-date, to a fully managed service for Azure Windows & SQL server, to keep the latest Dynamics 365 and Power Platform versions running smoothly.

Benefits• Based on an individual customers needs • ISV and third party roadmaps can be monitored• Scalable to allow multiple solutions to be supported in parallel. (eg. legacy & Dynamics 365)• Knowlege transfer options to assist your team with user adoption of new technologies• BAU support for your existing solutions, allowing you time to adapt to the new technologies

Service Azure Windows/SQL

AX2009/AX2012 Dynamics 365

Deploy & configurationDaily/weekly application

maintenanceWindows updatesMonthly

cadence release management

Performance & capacity

Migration assistancePlatform

monitoringISV update monitoring

•

5 / 12

6 / 12

As part of the UK Managed Services division, we have a highly experienced and dedicated Optimisation Services team. Working closely with the Service Delivery Managers, HSO Optimisation Services provide a dedicated team of Microsoft Certified Consultants and, where applicable, industry specialists that deliver a specific set of services to the customer base. HSO understands that most Microsoft Dynamics partners try to use implementation consultants to deliver small, important pieces of work. Furthermore, we know this approach does not work because we now support many customers who started their journey with another Microsoft partner.

The Optimisation Services team have their own SLA’s which are focused on turning around customers requirements in a timeframe which the customer needs. They are tasked with delivering pieces of work in conjunction with the Service Delivery Managers and their remit is to deliver small changes, reports, developments or configuration changes in a professional, cost effective and timely manner.

This team is close to the pulse of the customer and thoroughly

understand our customer requirements.

Optimisation Services Team Close to the pulse of the customer

7 / 12

Get back on track!HSO has an enviable track record of recovering struggling Microsoft Dynamics projects, delivering successful implementations and real business value.

8 / 12

Over the past three years, key areas of growth for the Managed Services division have been a number of recovery projects that HSO has embarked upon.

Complex business solution implementations require more than just technology and capability – they need mutual trust and excellent partnerships. As a customer, you must have total confidence that your chosen partner understands your business priorities and can translate these into a successful process and system implementation.

Occasionally, organisations simply choose a partner that does not deliver and they are left with a failed or incomplete solution - recognising this situation is the first step to putting it right.

HSO has extensive experience with Microsoft Dynamics in a range of diverse industries and varying implementation requirements and is officially recognised by Microsoft as a highly capable, reliable and trustworthy partner.

Some of HSO’s customers initially implemented their Microsoft Dynamics solution using other partners. Whether they were unhappy with their support, had lost confidence in them or the relationship had broken down, HSO’s reputation and extensive capability has enabled them to address their issues and gain a sound footing for the future.

Time for Change? Because sometimes things just don’t work out

9 / 12

HSO Project ServicesHSO Project Services provides a dedicated team of Microsoft Certified Consultants and, where applicable, industry specialists for every Microsoft Dynamics project. The team follows both Microsoft and HSO’s best practices for conducting all engagements, which include:

• Project recovery• Microsoft Dynamics upgrades• Platform migrations• Development/integration projects

Based on over 30 years’ experience of improvingbusiness processes and associated IT platforms, HSO has developed a pragmatic implementation approach - HSO Excellerate - a methodology that focuses on delivering predictable results that can be carried out at an agreed price.

What you want to get out of and achieve with yournew system is at the forefront of each step in theimplementation process. We formulate a work planso the resulting solution is designed to meet yourbusiness goals.

Have confidence that your HSO implementation will deliver on its promises

10 / 12

Realise the business value you can achieve by

securing your future with HSO Managed Services

and innovative Microsoft solutions that focus on

maintaining and improving the results of your

company.

Contact HSO Managed Services

Contact HSO Managed Services UKinfo-uk@hso.com+44 (0)161 300 6060

11 / 12

1st Floor, Enterprise Point, Altrincham Road, Sharston, Manchester. M22 9AF | T +44 (0)161 300 6060 | info-uk@hso.com

HSO is a leading global technology and professional services company, delivering successful business transformations, using Microsoft cloud business applications,

data and analytics, that improve results of our customers. As a Microsoft Solution Integrator, HSO innovates, designs, implements, integrates, optimises and manages

business processes and applications based on Microsoft Dynamics 365, Microsoft 365 and Microsoft Azure.

With over 1000 professionals throughout Europe, North America and Asia, HSO combines innovative technology with extensive industry expertise in retail,

distribution, manufacturing and (field) services and unique global delivery capabilities to help customers achieve and maintain competitive advantage (anywhere) in

today’s digital and global world.

HSO has been part of Microsoft’s Inner Circle since 2007, the top 1% of best performing Microsoft partners worldwide. Visit www.hso.com for more information

1000+251500Projects Offices Employees

12 / 12