MANAGEMENT INFORMATION SYSTEM

TAKE HOME QUIZ (80 points)

GENERAL INSTRUCTION: Write your answer in a separate sheet.I. True OR False (Write T if the statement is correct, otherwise write F) 1.The distribution chain is simply the path followed from the distributor of a product or service to the end consumer.2.An alliance partner is a company you do business with on a regular basis in a cooperative fashion, usually facilitated by IT systems.3.A supply chain management system automates inventory tracking but still requires that information be transferred manually.4.Logistics refers to the set of processes that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers.5.A software provider provides software over the Internet for a company to use.6.Customer relationship management systems are remarkably successful when compared to other information systems. Over 90% of installations are considered successful.7.Business intelligence helps you make effective, important, often strategic decisions about your business.8.A business intelligence system supports the illegal gathering of confidential information from your competitors.9.Most organizations rarely use teams.10.Virtual team members are typically located in the same geographic areas.11.Collaboration systems are designed to support the sharing and flow of information between companies.12.Presence awareness software is based on e-mail.13.Transportation logic is the process that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers.14.Revenue and profit are optimized by a well-designed supply chain management.15.Supply chain management includes fulfillment.16.Upper level executives do not need to understand the importance of supply chain management.17.Business intelligence is knowledge about your customers, your competitors, your partners, your competitive environment, and your own internal operations.18.Business intelligence comes from information.19.A data mart is a subset of a data warehouse in which only a focused portion of the data warehouse information is kept.20.Data warehouses support only OLTP.21.A data warehouse is a logical collection of information – gathered from many different operational databases – used to create business intelligence that supports business analysis activities and decision-making tasks.22.Customer relationship management is just another software package.23.Customer relationship management systems often fail because company goals are too broad.24.Generic strategies often lead to customer relationship management successes.25.Customer relationship management should be completely based upon software—there are no other components to consider.26.Back office and front office systems are both part of intraoffice communications and management systems.

II. Multiple Choice (Write the letter and the word of group of words that corresponds to your answer)27. Which term describes a company you do business with on a regular basis in a cooperative fashion, usually facilitated by IT systems?

A) Alliance partnerB) Information partnershipC) Distribution chainD) B2B

28. Which term describes an approach that produces or delivers a product or service just at the time the customer wants it?

A) Just-in-timeB) Supply chainC) Distribution chainD) Value chain

29. Just-in-time is an approach that produces or delivers a product or service just at the time the:A) Supplier wants itB) Distributor wants itC) Customer wants itD) Seller wants it

30. Collaborative planning, forecasting, and replenishment (CPFR) is a concept that encourages and facilitates collaborative processes between:

A) Members of a value chainB) Members of a supply chainC) Members of a distribution chainD) None of the above

31. Which term describes a concept that encourages and facilitates collaborative processes between members of a supply chain?

A) Collaborative planning, focusing, and reordering (CPFR)B) Collaborative planning, forecasting, and replenishment (CPFR)C) Collaborative planning, forecasting, and reordering (CPFR)D) Collaborative planning, focusing, and replenishment (CPFR)

32. Which system below is used to maximize the amount of revenue that an airline generates on each flight?A) Collaborative filtering systemB) Yield management systemC) Disintermediation systemD) CPFR system

33.Which of the following tracks inventory and information among business processes and across companies?

A) supply chain managementB) power supplyC) customer relationship managementD) integrated supply management

34. What does an application service provider do?A) provides software over the intranetB) provides hardware over the internetC) provides computer equipmentD) none of the above

35. Which of the following systems can be used to gain insights into the needs, wants, and behaviors of customers?

A) sales force automation systemsB) customer relationship management systemsC) transaction processing systemsD) collaborative systems

36. Which of the following systems can perform sales lead tracking, contact management, and market analysis?

A) sales force automation systemsB) customer relationship management systemsC) transaction processing systemsD) collaborative systems

37. Which of the following are reasons that customer relationship management systems may fail?A) company's goals are too broadB) strategies are too genericC) implementations are often too software-centricD) all of the above

38. Which systems are typically used to support customers or sales?A) back office systemsB) front office systemsC) side office systemsD) information sales systems

39. Which systems are typically used to fulfill and support customer orders?A) back office systemsB) front office systemsC) side office systemsD) information sales systems

40. Business intelligence includes knowledge about all but which of the following?A) customersB) competitorsC) business partnersD) all of the above

41. What is the objective of a business intelligence system?A) gathering confidential information from competitorsB) improving the timeliness and quality of decisionsC) improving the timeliness and quality of input for decision making

D) all of the above42. Business intelligence focused on external competition is:

A) smartB) external business intelligenceC) competitive intelligenceD) illegal

43. Which of the following is a logical collection of data gathered from many databases and used to create business intelligence?

A) competitive intelligence systemB) artificial intelligenceC) external intelligence gathering 'botsD) data warehouse

44. A ____________ is a subset of a data warehouse.A) databaseB) data storeroomC) data setD) data mart

45. Data warehouses are queried using?A) data-mining toolsB) picks and shovelsC) database management systemsD) data marts

46. What displays key information gathered from several sources on a screen in a format tailored to the needs and wants of an individual?

A) display formatB) web pageC) digital displayD) digital dashboard

47. What is the environment in which virtual teams work?A) virtual worldB) virtual realityC) integrated virtual teamwork environmentD) integrated collaboration environment

48. A virtual team is made up of people:A) located in different geographic locationsB) whose work is supported by an artificial intelligence superstructureC) an imaginary team used for specific tasks onlyD) a short-term team or task force normally used to develop virtual reality environments

49. Software designed to improve the performance of teams by supporting the sharing and flow of information is called a:

A) social network systemB) group decision support systemC) team systemD) collaboration system

50. All of the steps required for a business process put together are called;A) business processB) stepsC) document management systemD) workflow

51. Which system automates and manages the steps in a business process?A) business process management systemB) document management systemC) workflow systemD) automatic workflow system

52. Which system manages a document through all stages of its life cycle?A) business process management systemB) document management systemC) workflow systemD) automatic workflow system

53. Which of the following is an IT system that supports the capture, organization, and dissemination of knowledge?

A) business process management system

B) knowledge management systemC) workflow systemD) automatic workflow system

54. Which of the following is an IT system that links you to people you know, and from there, to people your contacts know/

A) social network systemB) knowledge management systemC) workflow systemD) automatic workflow system

55. Which of the following indicates whether someone is available?A) e-mailB) workflow systemC) automatic personnel systemD) presence awareness

56. Which of the following permits users to communicate in real time and share files without a central server?A) presence awarenessB) peer-to-peer collaboration softwareC) yield management systemD) automatic workflow system

57. The process that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers is called:

A) transportationB) logicC) logisticsD) transportation logic

58. Which of the following are optimized by a well-designed supply chain management?A) productionB) logisticsC) revenue and profitD) all of the above

59. Supply chain management includes all but which of the following?A) fulfillmentB) revenue and profitC) spendD) all of the above

60. Which of the following is not a challenge to supply chain management?A) upper level executives must understand the importanceB) the need to work closely with customers and suppliersC) innovative integration of internal and external IT systemsD) all of the above are challenges for supply chain management

III. Identification (Write the word or group of words that corresponds to your answer.61. ________ is an approach that produces or delivers a product or service just at the time the customer wants it.62. ___________ is a concept that encourages and facilitates collaborative processes between members of a supply chain.63. ____________ tracks inventory and information among business processes and across companies.64. A supply chain management system automates the tracking of ____________ and information among business processes and across companies.65. Coordinating ____________ to insure that supplies reach the correct destination at lowest possible cost is critical to supply chain management.Haag/Cummings, Information Systems Essentials 3966. A(n) ____________ helps companies understand customer needs so that they can serve them better.67. A(n) ____________ tracks all steps in the sales process.68. A(n) ____________ is used to fulfill and support customer orders.69. A(n) ____________ serves as the primary interface for customers and the sales process.70. ____________ is knowledge about your customers, competitors, business partners, competitive environment, and your own internal operations.71. Competitive intelligence is business intelligence focused on ____________ competition.72. A(n) ____________ is a logical collection of information used to create business intelligence.73. A(n) ____________ is a subset of a data ____________.74. A(n) ____________ is used to query information from a data warehouse.

75. A(n) ____________ displays data extracted from a business intelligence system on a computer screen in a format customized to an individual knowledge worker.76. A company must complete all steps in the ____________ to complete a business process.77. A(n) ____________ facilitates the automation and management of business processes.78. Many companies, such as banks, maintain copies of your documents for many years. A(n) ____________ system could be used to track these.79. A(n) ____________ supports the capture, organization, and dissemination of knowledge.80. A(n) ____________ links you to people you know, and from there, to people your contacts know.

Reference: Chapter 2, Major Business Initiatives, Management Information System, Haag/Hummings/Philips