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Tailor Made RPA Implementation OptionsCatering to your client needs – BPS

Martijn Kösters - [email protected]

© 2020 Deloitte The Netherlands

Introducing CARE – Center of Analytics & Robotics ExcellenceThe next step in optimizing your analytics and robotics through RaaS

Our DNA: The CARE Expert

Our team consists of highly trained professionals who possess the most up-to-date knowledge and expertise to efficiently solve all robotic or analytical related issues. Our professionals have the complete package of hard skills and experience. We call this, the CARE Expert

Our Solutions

Efficiency Gains & Lower Costs

✓ Deloitte will take care of and maintainall your robots and analytics

Knowledge on Demand

✓ The CARE-desk is easily reachable byphone or email for any form of support

Call us to discuss your needs if you recognize any ofthe previous mentioned Challenges

Your Challenges

Our Promise

Build or improve with highly trained professional experts

Identify and discuss your client need and related improvements

Implement and run, handover or transfer to cloud

Barriers in tracing current- and identifying new automation

Low performing Robots & Unhandled Errors

No personnel present to successfullyrun robots & analytics on premise

Difficulty to keep automation & analytics profitable and up-to-date

Code Refurbishment

✓ Review & improve the codes of yourexisting analytics and robots

Low ROI due to high maintenance costs of existing Robots or Analytics

Comfort

✓ CARE performs implementation, robotruns and maintenance

Low Dependency on IT

✓ Our cloud solution offers high securityand a low architecture setup time

Common analytic and robotic related challenges youmight be experiencing

Learn more // www.deloitte.nl/care

http://www.deloitte.nl/care


The future of work within your organizationToday, external forces are pressuring organizations to change for tomorrow.

How?

Who? Where?

What?

I N N O V A T E T H E O R G A N I Z A T I O N , L E A D E R S H I P,

a n d S K I L L S & T A L E N T T O S U P P O R T T R A N S F O R M A T I O N

5. HOW does the future of work influence organization design and behavior?

6. HOW does the future of work change management requirements?

7. HOW does the future of work change talent models and programs?

8. HOW do you entice lifelong learning?

D I S C O V E R W O R K , W O R K F O R C E S , a n d

W O R K P L A C E S T O U N L O C K O U T C O M E S

3. WHO can do the work?

4. WHERE can the work be done?

I M A G I N E T H E F U T U R E O F W O R K A N D Y O U R

D E S I R E D B U S I N E S S O U T C O M E S

1. WHAT is your future business strategy?

2. WHAT is the output required to operate competitively in the future?




Level of Involvement

Deloitte

Client


Deloitte

Client


Deloitte

Client

Robot Management Deloitte Collaboration between Client & Deloitte Client

Key benefits

▪ Deloitte quality standards ensured

▪ Deloitte forms RPA Journey for future automations

▪ Operations managed by Deloitte

▪ Low one off costs & low recurring costs

▪ Deloitte takes advisory role in client quality standards

▪ Efficient process management due to collaboration

▪ Client staff can be trained to client standards

▪ RPA Advanced Developer Training on request

▪ Client quality standard

▪ No recurring costs

▪ Ownership and control with robots on premise

▪ Deloitte available for support

Points of Attention

▪ License included in service agreement

▪ Process modification possibilities are limited

▪ Operations and robot managed by Deloitte

▪ Licenses are managed by client

▪ Additional licenses through Deloitte network

▪ Limited possibilities for process modifications

▪ Licenses are managed by client

▪ Responsible for process modifications

▪ RPA Analyst to be provided by client

Knowledge Transfer ▪ Knowledge transfer during whole RPA Journey ▪ Operations and robot managed by Deloitte ▪ Training from RPA Analyst to Advanced Developer

ClientDeloitte

RPA Implementation Options: A Tailor-Made ApproachThe next step in optimizing your analytics and robotics through RaaS




Introducing CAREA selection of our RPA services

Prototype RaaS On-PremiseGet introduced to the power of

automation with the Deloitte RPA X-Press methodology. Experience the low

entry barrier of implementing RPA technology.

Ensure robot automations by following Deloitte's quality standards with on-demand support . Benefitting from

accuracy, efficiency and configurability of RPA technology

Common RPA related challenges can be complex and might need special

expertise. Embark on your RPA journey with our support while keeping full

control on your automations

Discovery & Design

Process identification & selection X X X

Standardize existing projects X X X

Vendor selection O

Delivery

Robot development 1 X X

CoE setup O

licencensing O X

Support & advise on IT Infrastructure O

Migration from test to production environment

On-Premise robot support O

Support & Maintenance

Robot as a Service 1 X

Technical support O X

Functional support O X

Operating robots 1 X

Code refurbishment O X

Knowledge transfer

Training O

Best practices workshop O O O

Not included

Single session

Optional

Included

Legend



Business Process Solutions .


Technology Enabled Services

• Robotic Process Automation (RPA)

• Robot-as-a-Service (RaaS)

• Data Analytics & BI

• SAP S/4HANA

1. Increased employee satisfaction

2.100% accuracy, speed, compliance and reliability

3. Game-changing business insights

1.Non-disruptive technology solutions, fully customized to your desired outcome and budget

2.Data selection and real-time visualization

1.New technology solutions that could optimize business results are on the rise

2.You seek solutions that are non-disruptive, cost-effective and easy to maintain

“The BPS team helped us realise we were overthinking the technology revolution and offered us solutions that were

quickly implemented, cost-effective and offered a smooth transition in a data-driven business model.”– client TES

Your situation Our promise Our solution Our delivery

1.Onsite and remote service

2.Immediate day-to-day support and team engagement

3.Proactive opportunity identification

4. Implementation and handover or on-demand support by a technology service center




BPS Network Present NL

15 developers

Deloitte North South Europe

250+ developers

Center of Analytics & Robotics Excellence

RPA License Distributor

Infrastructure

Germany

18 developers

Nordics

13 developers

RPA Professionals450+Years of experience

with RPA6+ Automated

processes600+ Customers50+

South America

200+ automations

TES World Support NetworkTechnology Enabled Services is supported by a worldwide network in which The Netherlands plays a crucial role. Due to worldwide coverage, round the clock services are possible.

Asia

50+ automations




ClientsClients of BPS vary in size from

50M – 1B revenue. Dutch origin or

Dutch operation of internationally

operating companies

Being part of Deloitte network

allows access to all industry specific

knowledge, f.e Health Care

Strongly aligned with the Deloitte

NSE network and access to its

global infrastructure

Advanced, experienced and

continuously trained RPA staff in

NL, who lead the RPA training for

most Deloitte BPS practices in EU

On site RPA automation with

option to hand over to CARE for

remote continuous maintenance of

robots

Sector Activity Automation

Retail & Wholesale OCR Declaration process: retrieve data from receipts, input to a system.

Retail/Technology Data cleaning Data administration: download data, rename items and compress

before informing end user.

Finance Data extraction Tax return and financial statements check: visit a website and

scrape data.

Automotive IFRS

Consolidation

Ledger consolidation: using data from multiple ledgers to create a

consolidated report.

Fast Moving Consumer Goods SAP automation Excel sheet reconciliation: database extraction from SAP and

organizing in Excel sheet.

Civil Government Data extraction Form completion: filling in forms based on multiple data sources.

Banking and Securities Compliance &

Assurance

PDF Extraction: reading PDF files for compliance control and

automated filing system.

Health Care AO/IC Data Extract & validate: Automated periodic data extraction from

data warehouse and data validation for AO/IC.

Health Care Data Migration Client data migration of information that is not migratable with

SQL.




• Intake

• Process Assessment &

Walkthrough

• Organizational Flowchart

• Stakeholder Analysis

• Build script Outlook process

• Build script PDF & Excel process

• Build script ERP entry

• Build script client matching

• Plan and first round of testing

by Deloitte & Client process

owners

• Complete Test Summary

Report by client

• Automate outlook process

• Automate PDF & Excel process

• Automate ERP entry

• Automate client number

matching

• Maximum automated process

A-ZProcess Assessment ReportFully Automated Script

Approved 1st Test Report

Deployed Automated Process• Design future state of process

• Perform DPIA

• Current & future Duration

• Limitations

• Process comments and

amendments by client

• Test new process and complete

test summary report by client• Design process flowchart

• Design data flowchart

• Generate Process Video

• Calculate solution metricsDevelopment Plan Approved 2nd Test Report

Proof of Concept Business Case

Deliverable

Activity

Phase

• Overview of future

opportunities

• Illustrate possible structures

• Calculate predictive metrics

Assessment of Future RPA

Capabilities

Phase 1 - Design Phase 2 - Develop Phase 3 - Test Phase 4 - Deploy

TES can provide professionals within your RPA journey, with

different specialties to provide you the best and most

complete RPA implementation

RPA Business Analyst

RPA Developer

RPA Solution Architect

RPA Facilitator

RPA Roadmap Example




On-Premise Model Robot as a Service Model

Delo

itte

Cli

en

t

ERP, IE, AppsShared drive

Citrix


Citrix


Citrix


Citrix


Citrix

Orchestrator Web App

SQL Server

Robot Controllers

Https:\\


Citrix


Citrix


Citrix


Citrix


Citrix

Orchestrator Web App

SQL Server

Operate

INTERNET

Main KPIs

RPA On Premise Infrastructure Set-up: to be defined by Client

• Define infrastructure and system requirements

• Support software installation

• Define & implement roles & authorizations

• Initial support operation of RPA infrastructure

Infrastructure build cost: to be defined by Client

INTERNET

Delo

itte

Robot as a Service Infrastructure Set-up: one time setup fee

• Define infrastructure and system requirements

• Identify requirements on application and database server(s)

• Identify architecture with regards to a deployment in different locations

• Support in connectivity (VPN etc.), security and integration

• RaaS monthly fee for functional support

• RaaS pay per use

Cost comparison for Infrastructure Setup

Cli

en

t

Post Production SupportCARE Infrastructure




Deloitte BPS CAREWeekdays 9am – 5pm

[email protected]

+31 (0)88 288 9698

deployment

new technology system

discovery

business analysis

design

solutiondevelopment

development

systemconfiguration

testing

organization compatibility

START

business automation

Data Analytics

Robotic Process Automation

Business Intelligence

EXIT

(non-)Deloitte tech support

error

tech system malfunctioning

alert

automated notification

repair

off-site solution

Center of Analytics & Robotics ExcellenceSupporting your technology solutions for long-lasting results




BPS Technology Enabled Services

Chris Kinders

Director

Phone: +31 (0)88 288 2080

Mobile: +31 (0)61 312 7591

Email: [email protected]

CONTACT INFORMATION


Asim Risljanin

Analytics & BI Specialist

RPA Developer

Direct: +31 (0)88 288 0846

Mobile: +31 (0)62 085 3032


CONTACT INFORMATION


Youssef Essaghir

RPA Solution Architect

RPA Facilitator

Phone: +31 (0)88 288 8078

Mobile: +31 (0)62 202 7704


CONTACT INFORMATION


Redmar de Boer

RPA Developer

Analytics & BI Specialist

Phone: +31 (0)88 288 0026

Mobile: +31 (0)62 319 4512


CONTACT INFORMATION


Martijn Kösters

Partner

Phone: +31 (0)88 288 4260

Mobile: +31 (0)62 275 4158


CONTACT INFORMATION


CARE: Center of Analytics & Robotics Excellence

RPA & Analytics specialists

Phone: +31 (0)88 288 9698

Hours: 09:00 -17:00


Website: www.deloitte.nl/care

CONTACT INFORMATION


Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities. DTTL (also referred to as "Deloitte Global") and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.nl/about to learn more.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our network of member firms in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 286,000 people make an impact that matters at www.deloitte.nl.

This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.


tailor made rpa implementation options catering to your client needs … › content › dam ›...

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